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READ THESE REVIEWS AND THINK 6 TIMES BEFORE ORDERING!

AdvantagesAttractive small dresser for tiny cottage

DisadvantagesSent duplicate dresser, not ordered. Have not picked it up. Overcharged my account by over £120.

"I ordered a small pine dresser ('Alicante'), just right for my tiny cottage. It arrived. Very complicated to assemble so paid someone to come and assemble it for me. (It took him 4 1/2 hours and he's a carpenter.) There are no grooves to prevent plates slipping down so I need to find something to fix that. But apart from that, it is very useful and attractive. However - Thursday before Easter my neighbour kindly took in 2 huge parcels for me from ..." Read review
12.04.2012

Ciao members have rated this review on average: helpful

The review received a counterstatement by the reviewed company. It is published below the review.

Community Level 1faint

Quick review of Furniture123.co.uk

"i wanted a new dining room set and found all highstreet shops too expensive. so decided to go on the net for the first time!!!! and found furniture 123 i got exactly what i was looking for and at half the price. the service was great and the sales team were very helpful the product fantastic and delivery was right on time as i was told seeing as i live about 400 miles away from the company distance seemed no problem at all. i would certainly use them again without any hesitation and would recommend them to others
02.09.2008

Ciao members have rated this review on average: helpful

Community Level 1Stewza

Stewza

Ordered Furniture, What could go wrong?

AdvantagesFast delivery for stock items, good customer service if you use the right number.

Disadvantagesdisorganised and sloppy.

"I needed to get a bed / mattress, wardrobe,chest of drawers and bed side table quickly so I ordered from Furniture123 because they had items for next day delivery. When I ordered I immediately realised that I had missed the bit where you have to specify a different delivery date, I wanted the furniture to come on the following Saturday which would be an extra £25. I called but alas was on hold for 10 mins (0845 number) and gave up It was then ..." Read review
17.03.2011

Ciao members have rated this review on average: helpful

Sweet dreams thanks to Relyon and Furniture123!

AdvantagesFast delivery, good discounts available

DisadvantagesNone that I have found

"I was tasked with ordering a new mattress for my grandmother after my mother lost patience with her! I found Furniture123 after I looked for a guide to buying mattresses - granny is quite picky and I'm no mattress expert - and the guide on their website helped focus our search! Granny decided she wanted pocket springs and, after a previous palaver with a memory foam topper, I suggested one of those nice padded tops. Furniture123 had something that ..." Read review
06.11.2012

Ciao members have rated this review on average: helpful

The review received a counterstatement by the reviewed company. It is published below the review.

Community Level 1cmartin322

cmartin322

Please, stay away! Awful Company.

AdvantagesNONE

DisadvantagesEVERYTHING

"I have also uploaded my review to Trust Pilot and every other review site that exists. My initial order which said was in stock for next day delivery, never arrived and was informed would be delivered in 2 weeks, this eventually got extended to over 2 months. So I requested a refund which I got back. Then last sunday (31st July), the item I had originally ordered was updated on their site as back in stock for next day delivery along with a sideboard ..." Read review
02.08.2011

Ciao members have rated this review on average: helpful

Community Level 1Alipri

Alipri

Avoid - bad customer service, take money and leave you hanging

AdvantagesNice pictures

DisadvantagesCustomer service, failure to deliver, keep money, don't return your calls

"I bought over £1500 worth of furniture for my new flat from Furniture123 and gave them a 6 week lead time. I confirmed the delivery a week before and paid additional money for a Saturday delivery. On the day, no furniture arrived, no telephone call was received and their service line wasn't open on the Saturday. I chased on Monday to be apologised to and that I would be called back, yet I received no call. I called again on Tuesday, to be told ..." Read review
02.06.2011

Ciao members have rated this review on average: helpful

Community Level 1Fandabadozy

Fandabadozy

Don't buy it at furniture123 if you can find it somewhere else!!

AdvantagesNone at all

DisadvantagesUnder-staffed customer service; over-priced.

"I ordered a mattress and chest of drawers from furniture123 on-line about three weeks ago and I am still waiting for the mattress to be delivered. The website claims they offer free next day deliver. The chest of drawers came after around 5 days (with no notice), but the mattress that was delivered (the next day - again with no notice) was the wrong one. It was similar, but not the same item that we ordered - nor the same as the one that appears on ..." Read review
09.02.2011

Ciao members have rated this review on average: helpful

Community Level 1st3v3n

st3v3n

SHAM OF A COMPANY

AdvantagesNone

DisadvantagesShocking customer service

"Ordered a Next Day Delivery item on a Sunday (therefore would be expected delivery on Tuesday) but actually requested they deliver on the Friday as I had a day off-work. No communication after placing order and waited in all day Friday on the order arriving. By mid afternoon (and after finding reviews on here) I called to check my order was actually out for delivery. Spoke to call centre in Phillipines who could not tell me anything - just advised ..." Read review
10.10.2011

Ciao members have rated this review on average: helpful

The Worst Company I've ever dealt with! Dreadful Experience!

AdvantagesNone, dreadful! The worst company ever!

DisadvantagesNo customer service, Liars, had to open a Paypal dispute. Still waiting for refund!

"I ordered two Bedside cabinets on 10th August. I received an initial confirmation of order email and expected my items to be delivered by next day delivery.This didn't happen. I waited 4 days and spoke to Furniture123. Only then did they inform me that the items were out of stock and wouldn't be in stock until 10th September. I had received no communication from them to inform me of this but they still had time to send me loads of their promotional ..." Read review
30.08.2012

Ciao members have rated this review on average: helpful

The review received a counterstatement by the reviewed company. It is published below the review.

Avoid Furniture123: they may just lose your order!

AdvantagesFurniture is good but that is an advantage of the supplier but not Furniture123.

DisadvantagesLong delivery term which can be postponed for longer... And longer.... And more longer...

"I ordered items in the beginning of May and was promised a 6 week wait. Though they charged me immediately. Part of the items (2 of 5 ordered bookcases ) arrived in time (though anyway I had to wait them for 6 weeks), the other part still didn't arrive. I emailed and called them during last two weeks and found at last that they just had "lost" them. In fact Furniture123 placed an order with their supplier just for 2 bookcases instead of 5. And simply ..." Read review
30.06.2014

Ciao members have rated this review on average: helpful

Furniture123 customer service is almost non existant.

AdvantagesNone.

DisadvantagesMassive headache caused by stress.

"Ordered 7th October - web stated 14 days delivery. Emailed them just before delivery due to make sure it was coming as hadn't heard anything. They didn't reply. Phoned 0845 number - seems to be American - couldn't tell me and said they would phone back by 12 next day. They didn't phone me back. Several emails unanswered, several phone calls unanswered. Finally found a Leicestershire number, where I spoke to what was apparently the customer services ..." Read review
15.11.2012

Ciao members have rated this review on average: helpful

The review received a counterstatement by the reviewed company. It is published below the review.

Community Level 1blatifa

blatifa

The worst quality of service ever seen on internet

Advantagesbig online choice

Disadvantageslate, unprofessional, sending the wrong size, color, poor quality of service

"I needed a wardrobe for my room, I am usually a big internet shopper espeacilly for furniture. So I looked into the furniture 123 website, the good thing is the choice is big. So I found a wardrobe that I liked and ordered online, that was back in September 09. I knew that I should wait 4-5 weeks but I had time, the order arrived finally after 2.5 months after a long struggle, emails back and forth, contacting their delivery company which is different ..." Read review
16.01.2010

Ciao members have rated this review on average: helpful

Complete bunch of cowboys

AdvantagesNone

DisadvantagesCon-Artists

"Stay well clear of 'Furniture 123', seriously do not order from these cowboys. I ordered an 'Oak bed frame' from them on the 18th November and the money was debited from my bank account the following day on the 19th November. I was told the item would be delivered in 28 days and on the 19th December I received an e-mail from Furniture 123 stating they had gone into liquidation and 'Chamberlain & Co' had been appointed to handle the insolvency process. I ..." Read review
23.12.2012

Ciao members have rated this review on average: helpful

Community Level 1rachie1986

rachie1986

Appalling Customer Service

Advantagesnone

Disadvantagescustomer service, time taken for refund

"Ok so the first part of this was my own fault for not reading the small print before ordering, thought I'd found a dining table at a good price so ordered it, then had a funny feeling about something so went back to the description and upon closer reading reaslised that the table was quite badly damaged, so I obviously wasn't going to pay £250 for damaged goods. I immediately filled in the cancellation form and sent it off. I had an email saying that ..." Read review
24.09.2010

Ciao members have rated this review on average: helpful

Community Level 1Londoncust...

Londoncustomer21

Good product, service needs to improve

AdvantagesExcellent quality products for the price.

DisadvantagesCustomers not kept informed about order status or delivery delays.

"I bought two oak tables and a number of chairs towards the end of 2009. The prices were good and I am very happy with the quality of the products. (The tables in particular look and feel much more solid than I'd expected). And, in a first for self-assembly furniture, every single item came with all the required bits and pieces. However, as other reviewers have stated, the company's customer service still needs to improve. In my case it was irritating ..." Read review
21.01.2011

Ciao members have rated this review on average: somewhat helpful



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