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Home > Internet > Online Shopping > .co.uk Online Shopping > Furniture123.co.uk

User Reviews

for Furniture123.co.uk

Rating Summary based on 36 reviews

  • 5 Stars
    		6
  • 4 Stars
    		3
  • 3 Stars
    		2
  • 2 Stars
    		2
  • 1 Star
    		23

Detailed rating

  • Ability to customise
  • Customer service support
  • Layout & Design
  • Navigation
  • Prices
  		• 2.3
  		• 1.7
  		• 3.2
  		• 3.0
  		• 2.9

Review attribute filters

Previous page Next page Page 1 of 4 | 1 to 10 out of 36 Review(s)
  • 1 of 1 Ciao users found the following review helpful
    Picture of gillsaxon

    Level 1 gillsaxon

    Member since 10/04/2012

    Reviews written: 1

    1 Star READ THESE REVIEWS AND THINK 6 TIMES BEFORE ORDERING! 12/04/2012

    Advantages Advantages Attractive small dresser for tiny cottage

    Disadvantages Disadvantages Sent duplicate dresser, not ordered. Have not picked it up. Overcharged my account by over £120.

    I ordered a small pine dresser ('Alicante'), just right for my tiny cottage. It arrived. Very complicated to assemble so paid someone to come and assemble it for me. (It took him 4 1/2 hours and he's a carpenter.) There are no grooves to prevent plates slipping down so I need to find something to fix that. But apart from that, it is very useful and attractive. However - Thursday before Easter my neighbour kindly took in 2 huge parcels for me from Parcelforce. It was the same dresser all over again! A duplicate! Her cottage is as tiny as mine so my daughter and I struggled to get the parcels in ... more
  • 1 of 1 Ciao users found the following review helpful
    5 Stars Quick review of Furniture123.co.uk by faint 02/09/2008
    i wanted a new dining room set and found all highstreet shops too expensive. so decided to go on the net for the first time!!!! and found furniture 123 i got exactly what i was looking for and at half the price. the service was great and the sales team were very helpful the product fantastic and delivery was right on time as i was told seeing as i live about 400 miles away from the company distance seemed no problem at all. i would certainly use them again without any hesitation and would recommend them to others
  • 2 of 2 Ciao users found the following review helpful
    Picture of Stewza

    Stewza

    3 Stars Ordered Furniture, What could go wrong? 17/03/2011
    User doesn't recommend the product

    Advantages Advantages Fast delivery for stock items, good customer service if you use the right number.

    Disadvantages Disadvantages disorganised and sloppy.

    I needed to get a bed / mattress, wardrobe,chest of drawers and bed side table quickly so I ordered from Furniture123 because they had items for next day delivery. When I ordered I immediately realised that I had missed the bit where you have to specify a different delivery date, I wanted the furniture to come on the following Saturday which would be an extra £25. I called but alas was on hold for 10 mins (0845 number) and gave up It was then that I read some reviews and became somewhat concerned as I have had bad experiences in the past with an online retailer. In one of the reviews someone ... more
  • 4 of 4 Ciao users found the following review helpful
    Picture of LydiaRae

    Level 1 LydiaRae

    Member since 06/11/2012

    Reviews written: 1

    5 Stars Sweet dreams thanks to Relyon and Furniture123! 06/11/2012
    User recommends the product

    Advantages Advantages Fast delivery, good discounts available

    Disadvantages Disadvantages None that I have found

    I was tasked with ordering a new mattress for my grandmother after my mother lost patience with her! I found Furniture123 after I looked for a guide to buying mattresses - granny is quite picky and I'm no mattress expert - and the guide on their website helped focus our search! Granny decided she wanted pocket springs and, after a previous palaver with a memory foam topper, I suggested one of those nice padded tops. Furniture123 had something that fit the bill and wasn't "too cheap", the Relyon Pillow Ultima Pocket 1800 Mattress. (It's as sumptuous as it sounds - look it up on their site!) It ... more
  • 3 of 3 Ciao users found the following review helpful
    Picture of cmartin322

    cmartin322

    1 Star Please, stay away! Awful Company. 02/08/2011
    User doesn't recommend the product

    Advantages Advantages NONE

    Disadvantages Disadvantages EVERYTHING

    I have also uploaded my review to Trust Pilot and every other review site that exists. My initial order which said was in stock for next day delivery, never arrived and was informed would be delivered in 2 weeks, this eventually got extended to over 2 months. So I requested a refund which I got back. Then last sunday (31st July), the item I had originally ordered was updated on their site as back in stock for next day delivery along with a sideboard unit also stating in stock for next day delivery. So I ordered both items and paid nearly £400 and received an email stating next day delivery ... more
  • 4 of 4 Ciao users found the following review helpful
    Picture of Alipri

    Alipri

    1 Star Avoid - bad customer service, take money and leave you hanging 02/06/2011

    Advantages Advantages Nice pictures

    Disadvantages Disadvantages Customer service, failure to deliver, keep money, don't return your calls

    I bought over £1500 worth of furniture for my new flat from Furniture123 and gave them a 6 week lead time. I confirmed the delivery a week before and paid additional money for a Saturday delivery. On the day, no furniture arrived, no telephone call was received and their service line wasn't open on the Saturday. I chased on Monday to be apologised to and that I would be called back, yet I received no call. I called again on Tuesday, to be told a manager would contact me. Again no call. On Wednesday I was told that my furniture had not been ordered and would then take a further 2 weeks to be ... more
  • 6 of 6 Ciao users found the following review helpful
    Picture of Fandabadozy

    Fandabadozy

    1 Star Don't buy it at furniture123 if you can find it somewhere else!! 09/02/2011
    User doesn't recommend the product

    Advantages Advantages None at all

    Disadvantages Disadvantages Under-staffed customer service; over-priced.

    I ordered a mattress and chest of drawers from furniture123 on-line about three weeks ago and I am still waiting for the mattress to be delivered. The website claims they offer free next day deliver. The chest of drawers came after around 5 days (with no notice), but the mattress that was delivered (the next day - again with no notice) was the wrong one. It was similar, but not the same item that we ordered - nor the same as the one that appears on our order confirmation e-mail. It took a lot of phone calls over several days to get through to after-sales "care" and we were given another day ... more
  • 6 of 6 Ciao users found the following review helpful
    Picture of st3v3n

    st3v3n

    1 Star SHAM OF A COMPANY 10/10/2011
    User doesn't recommend the product

    Advantages Advantages None

    Disadvantages Disadvantages Shocking customer service

    Ordered a Next Day Delivery item on a Sunday (therefore would be expected delivery on Tuesday) but actually requested they deliver on the Friday as I had a day off-work. No communication after placing order and waited in all day Friday on the order arriving. By mid afternoon (and after finding reviews on here) I called to check my order was actually out for delivery. Spoke to call centre in Phillipines who could not tell me anything - just advised waiting in until 6pm as the delivery could still arrive. Whole day wasted waiting in for a non-existant delivery. Called various times after this ... more
  • 6 of 7 Ciao users found the following review helpful
    Picture of Tabatha09

    Level 1 Tabatha09

    Member since 30/08/2012

    Reviews written: 1

    1 Star The Worst Company I've ever dealt with! Dreadful Experience! 30/08/2012
    User doesn't recommend the product

    Advantages Advantages None, dreadful! The worst company ever!

    Disadvantages Disadvantages No customer service, Liars, had to open a Paypal dispute. Still waiting for refund!

    I ordered two Bedside cabinets on 10th August. I received an initial confirmation of order email and expected my items to be delivered by next day delivery.This didn't happen. I waited 4 days and spoke to Furniture123. Only then did they inform me that the items were out of stock and wouldn't be in stock until 10th September. I had received no communication from them to inform me of this but they still had time to send me loads of their promotional emails. I told them I would like to cancel my order and I asked them to refund me, which they agreed to on the phone but they said it would take 5 ... more
  • 0 of 1 Ciao users found the following review helpful
    Picture of plidrock

    Level 1 plidrock

    Member since 15/11/2012

    Reviews written: 1

    1 Star Furniture123 customer service is almost non existant. 15/11/2012

    Advantages Advantages None.

    Disadvantages Disadvantages Massive headache caused by stress.

    Ordered 7th October - web stated 14 days delivery. Emailed them just before delivery due to make sure it was coming as hadn't heard anything. They didn't reply. Phoned 0845 number - seems to be American - couldn't tell me and said they would phone back by 12 next day. They didn't phone me back. Several emails unanswered, several phone calls unanswered. Finally found a Leicestershire number, where I spoke to what was apparently the customer services manager, he did his best, phoned several times with an update and lots of apologies but really it was a waste of time. Twice he said my item was ... more
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