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Community Level 1Pixie1979

Pixie1979

Future Mortgages - a misunderstood lender

AdvantagesAn excellent sub prime lender with very competative rates

DisadvantagesThey only deal with brokers or mortgage packagers

"...review on this site for Future Mortgages I immediately became disturbed at the reactions and negative feedback that so many people have had towards this particular mortgage lender. However, after digesting each review it became apparent to me that, although they are from personal opinion, and of course, we are all entitled to our opinions, I felt they were unfairly directed towards the mortgage company itself. Many of the complaints were focusing ..." Read review
05.01.2008

Ciao members have rated this review on average: very helpful

Community Level 2jjllss

jjllss

Add ons considered, Is Its Your Future?

AdvantagesThe future? A means to the end??

DisadvantagesAdds on galore, usually well hidden

"...the future. Hmm, for some Future is the future, for many more, future only disrupts and destroys the future, well the foreseeable anyway. Although they serve their purpose in the sub prime mortgage industry (at a hideous cost) most of my experience of Future while I worked in the industry was seeing yet another sub prime lender "home in on consumers who are financially stuck or lacking the standard criteria to go to high street such as on insufficient ..." Read review
20.11.2007

Ciao members have rated this review on average: very helpful

Community Level 1Symbol0683

Symbol0683

What a way to run a company.

AdvantagesTo be fair I am finding it hard to thing of one.

DisadvantagesCustomer service is bad. Promises not kept. Do not solve queries or communicate.

"...money to be transfered. I joined Future Mortgages on a 6 month variable discount rate of 6.8%. After the 6 months then the rate would increase to 7.980%. As it is variable my acccount would be review every quarter. There first mistake was to take me off the discount rate before I made the first payment. It took me 6 phone calls, including speaking to a supervisor before they understood what they had done. This conversions were getting quite ..." Read review
21.12.2005

Ciao members have rated this review on average: very helpful

Theres no Future in Mortgages.............

AdvantagesI can now get through on the phone in 15 minutes instead of 45!

DisadvantagesWhere do I begin!

"...told it would be with Future Mortgages wasnt much worse - maybe in the region of £20.00 per month which wasnt breaking the bank. After what felt like decades with the Mortgage broker we signed the paperwork and left that day to a warm smile, a welcoming handshake and told "All you have to do now is find your house". Within a week we had found our new home, the offer had been accepted and the mortgage process began. From the word go it was stressful ..." Read review
19.01.2006

Ciao members have rated this review on average: helpful

Community Level 1leapyearnu...

leapyearnurse

Massive Increases EVERY month!!!

AdvantagesNone whatsoever

DisadvantagesPig ignorant, bullies, absolutely brainless moronic staff, criminally high monthly increases in mortgage payments

"...say, after several years with Future Mortgages they arejust about the worst company I have ever had the misfortune to deal with. Even with my qualifications in Nursing/Training/Stress Management/NLP/Coaching they reduce me to a quivering wreck on occasions. There are many many reasons to avoid them altogether. Firstly, they offer you a fixed rate which seems reasonable, especially of you have credit problems and are therefore limited on choice. Secondly, ..." Read review
29.08.2007

Ciao members have rated this review on average: helpful

Community Level 1mrs.pip

mrs.pip

They have ruined our life-do not bother!!!

AdvantagesBeing signed off work due to the stress of the mortgage!??

DisadvantagesOh far too many....

"...a family problem and future mortgages have made our life hell! We went to the county court after trying to stop this by speaking to future morgages who where basically a joke-so unhelpful-do not bother! Then we came to an agreement via the court to pay an extra £25 pm to clear our arrears. Three days later we are told our morgage will be going up tp £654 pm from £590 not including arrears-our mortgage began at £420 16 months ago!!! We are now ..." Read review
29.06.2007

Ciao members have rated this review on average: helpful

Community Level 1EFFEM

EFFEM

(Hopefully) uniquely dreadful

AdvantagesNone whatsoever

DisadvantagesAppalling service, arrogance, maladministration, failure to adhere to contract

"Pity there isn't a 'zero star' rating. Seemingly illegal/inappropriate charges (2 default judgments would suggest so), inability to meet a Subject Access Request on time (another default judgment), the inability to express terms in "plain, intelligible language" (Section 7 of UTCCR 1999), and for example: 1) Poorly defined "3 month LIBOR" as rate to which premium added; 2) FM seemingly unwilling or unable to provide published source of the "3 month ..." Read review
19.11.2007

Ciao members have rated this review on average: helpful

Community Level 1Markperry100

Markperry100

Mark Perry

AdvantagesNONE

DisadvantagesEVERYTHING - THEY ARE TERRIBLE!!

"...simply refuse to deal with future mortgages. The debt management policy is very simple. pay or be taken to court! They specifically ask if you would like to pay your monthly mortgage repayment with a credit card, when I then asked to be put through to a SENIOR manager, he confirmed that this would be the best option.....WHO for? Certainly not the customer!! I am now in the process of changing my lender but will end up with a cost of around £3,000 ..." Read review
28.10.2007

Ciao members have rated this review on average: helpful

Community Level 2salva_nos

salva_nos

Future- I hope not!

AdvantagesRates are competitive

DisadvantagesNightmare

"...for a mortgage deal and Future topped the list. The charges are a little on the high side and it is very expensive once the lock-in ends, should you decide to continue with the mortgage due to it being linked to LIBOR (which is some kind of average rate that banks charge each other to borrow money, i think), plus a high percentage on top. To buy out of the Lock-in costs thousands of pounds, so it is best to stay with them until the fixed deal ends. Future ..." Read review
04.02.2006

Ciao members have rated this review on average: helpful

Community Level 1Wronged

Wronged

Future Mortgages - Credit Agreements mean nothing.

AdvantagesNone

DisadvantagesNo meaningful customer service, complete lack of ownership.

"...- this was transferred to Future in around 2001. I have raised concerns on 3 occasions regarding whether the loan will actually perform as per the agreement, and finally, as part of an ongoing 7 month old complaint, Future agreed that unless I paid a further £7000 on the loan over the remaining term, it would not in fact redeem. I complained on the 21.6.07, I complained to the chief executive - Mr Ian Kerr on the 21st December, but I still have had ..." Read review
16.01.2008

Ciao members have rated this review on average: helpful

Community Level 1Devestated

Devestated

Broken Dreams

AdvantagesGot a better deal else where

DisadvantagesSleepless nights and worry, clueless

"...a lesser rate than Future. Future have no thought as to the stress and pain they are causing to families who turn to them for help. Perhaps if there staff were trained in customer satisfaction they would learn to be more courteous. We will never ever go near them again, and thanks to Halifax, we wont need to! ..." Read review
19.11.2007

Ciao members have rated this review on average: helpful

Community Level 1Hoolio1973

Quick review of Future Mortgages

"FM is THE WORST company I have EVER dealt with. Their staff are thick, rude, lazy and generally some of the most unhelpful people you could wish to deal with. They made so many mistakes with my mortgage application, the approval process took ages and some of the things they asked for were just ridiculous and once they had approved me as a customer they kept on asking for information I had already provided them with several times. My house purchase almost fell through because of their incompetence. I would rather stick hot pokers in my eyes than deal with FM again.
16.07.2007

Ciao members have rated this review on average: helpful

Community Level 1ds201

ds201

You should never be desparate enough

AdvantagesNone

DisadvantagesEverything you can think of. These people are Evil

"...requesting a redemption figure from Future and now they are charging me an extra £5 per month on top of my Mortgage until the balance of the mortgage is paid off. Future must also train their staff on how to have a disgusting attitude. The are the only company i have ever had shouting profanities down the phone to me. The only company where i have received a knock on my door by a very arrogant and bad tempered representative making threats to me ..." Read review
15.04.2005

Ciao members have rated this review on average: helpful

Community Level 1kayemartin

kayemartin

There is no future with Future

AdvantagesNONE AT ALL

DisadvantagesMade me want to cry every day I had to deal with them

"...looking at our credit file Future Mortgage would indeed lend us 100% of the property value; as you can imagine we were delighted. We then went off to look for a house. A few weeks later we found a house we loved and then pressed forward with the application with Future, appointed a solicitor and started packing our belongings. With the application we wrote a cheque for £195 to cover the cost of the valuation fee, which we were told would only be cashed ..." Read review
04.09.2006

Ciao members have rated this review on average: helpful

Community Level 1kittenkat2

kittenkat2

NO FUTURE with FUTURE MORTGAGES

AdvantagesNone unless you are refused EVERYWHERE else

DisadvantagesOutrages charges, cheeky staff, no help if you are in difficulty.increase rates repeatedly

"Due to illness, we fell into arrears with this company and the minute the arrears went over 3 months, they threatened to repossess. We had kept them informed for several months before and told them the house was on the market. They stated they would give us 8 weeks to sell, but didn't. Basically, they lied to us and our solicitor and went ahead with court action even though the house was sold and we had a moving date. They made £100 instructing a ..." Read review
09.05.2006

Ciao members have rated this review on average: helpful



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