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Home > Finance > Banking & Personal Finance > Specialist Mortgage Lenders > Future Mortgages

User Reviews

for Future Mortgages

Rating Summary based on 33 reviews

  • 5 Stars
    		1
  • 4 Stars
    		1
  • 3 Stars
    		2
  • 2 Stars
    		1
  • 1 Star
    		28

Detailed rating

  • Competitiveness of charges/rates
  • Efficiency of service
  • Online - Content/organization of site
  • Online - Ease of applying for products
  • Online - Investment tracking
  		• 1.7
  		• 1.4
  		• 1.0
  		• 1.1
  		• 0.8

Review attribute filters

Previous page Next page Page 1 of 4 | 1 to 10 out of 33 Review(s)
  • 12 of 12 Ciao users found the following review helpful
    Picture of Pixie1979

    Pixie1979

    5 Stars Future Mortgages - a misunderstood lender 05/01/2008
    User recommends the product

    Advantages Advantages An excellent sub prime lender with very competative rates

    Disadvantages Disadvantages They only deal with brokers or mortgage packagers

    Having read every review on this site for Future Mortgages I immediately became disturbed at the reactions and negative feedback that so many people have had towards this particular mortgage lender. However, after digesting each review it became apparent to me that, although they are from personal opinion, and of course, we are all entitled to our opinions, I felt they were unfairly directed towards the mortgage company itself. Many of the complaints were focusing on the high rates and other criteria offered by Future Mortgages, but it seems that the fact they are a sub prime mortgage lender ... more
  • 42 of 42 Ciao users found the following review helpful
    Picture of jjllss

    jjllss

    2 Stars Add ons considered, Is Its Your Future? 19/11/2007
    User doesn't recommend the product

    Advantages Advantages The future? A means to the end??

    Disadvantages Disadvantages Adds on galore, usually well hidden

    The meaning of Future: Effective in or looking toward the future. Hmm, for some Future is the future, for many more, future only disrupts and destroys the future, well the foreseeable anyway. Although they serve their purpose in the sub prime mortgage industry (at a hideous cost) most of my experience of Future while I worked in the industry was seeing yet another sub prime lender "home in on consumers who are financially stuck or lacking the standard criteria to go to high street such as on insufficient income, mainly benefits as income, poor credit rating or self employed, they love the ones ... more
  • 13 of 13 Ciao users found the following review helpful
    Picture of Symbol0683

    Symbol0683

    1 Star What a way to run a company. 21/12/2005
    User doesn't recommend the product

    Advantages Advantages To be fair I am finding it hard to thing of one.

    Disadvantages Disadvantages Customer service is bad. Promises not kept. Do not solve queries or communicate.

    I brought my first house in May this year and it has been a nightmare since. We nearly losing the house as they could not get the paperwork sorted and then nearly did not arrange for the money to be transfered. I joined Future Mortgages on a 6 month variable discount rate of 6.8%. After the 6 months then the rate would increase to 7.980%. As it is variable my acccount would be review every quarter. There first mistake was to take me off the discount rate before I made the first payment. It took me 6 phone calls, including speaking to a supervisor before they understood what they had done. This ... more
  • 13 of 13 Ciao users found the following review helpful
    Picture of honey2cm

    Level 2 honey2cm

    Member since 11/01/2006

    Reviews written: 13

    1 Star Theres no Future in Mortgages............. 19/01/2006
    User doesn't recommend the product

    Advantages Advantages I can now get through on the phone in 15 minutes instead of 45!

    Disadvantages Disadvantages Where do I begin!

    As I embark on my journey of buying the first family home Im starting to feel somewhat let down by the whole process. I know people say its one of the 3 most stressful things you'll ever do in life - the other two being having a child and getting married but I already have a wee girl aged 5 months and to be honest its been a lot easier than I expected and certainly a lot easier than getting a mortgage with Future. We basically decided before Christmas that we would try and buy a house due to the market being quite quiet. We went and saw a mortgage broker and were really only looking for a good ... more
  • 9 of 9 Ciao users found the following review helpful
    Picture of leapyearnurse

    leapyearnurse

    1 Star Massive Increases EVERY month!!! 29/08/2007
    User doesn't recommend the product

    Advantages Advantages None whatsoever

    Disadvantages Disadvantages Pig ignorant, bullies, absolutely brainless moronic staff, criminally high monthly increases in mortgage payments

    I have to say, after several years with Future Mortgages they arejust about the worst company I have ever had the misfortune to deal with. Even with my qualifications in Nursing/Training/Stress Management/NLP/Coaching they reduce me to a quivering wreck on occasions. There are many many reasons to avoid them altogether. Firstly, they offer you a fixed rate which seems reasonable, especially of you have credit problems and are therefore limited on choice. Secondly, as soon as the fixed rate period is over the hike up your repayments by £100 per month, then EVERY month after that it is increased ... more
  • 1 of 1 Ciao users found the following review helpful
    Picture of mrs.pip

    mrs.pip

    1 Star They have ruined our life-do not bother!!! 29/06/2007
    User doesn't recommend the product

    Advantages Advantages Being signed off work due to the stress of the mortgage!??

    Disadvantages Disadvantages Oh far too many....

    Oh how I agree with the other reviews! We fell behind with our mortgage repayments due to a family problem and future mortgages have made our life hell! We went to the county court after trying to stop this by speaking to future morgages who where basically a joke-so unhelpful-do not bother! Then we came to an agreement via the court to pay an extra £25 pm to clear our arrears. Three days later we are told our morgage will be going up tp £654 pm from £590 not including arrears-our mortgage began at £420 16 months ago!!! We are now unable to move our mortgage due to the CCJ with them and if the ... more
  • 8 of 8 Ciao users found the following review helpful
    Picture of EFFEM

    EFFEM

    1 Star (Hopefully) uniquely dreadful 19/11/2007
    User doesn't recommend the product

    Advantages Advantages None whatsoever

    Disadvantages Disadvantages Appalling service, arrogance, maladministration, failure to adhere to contract

    Pity there isn't a 'zero star' rating. Seemingly illegal/inappropriate charges (2 default judgments would suggest so), inability to meet a Subject Access Request on time (another default judgment), the inability to express terms in "plain, intelligible language" (Section 7 of UTCCR 1999), and for example: 1) Poorly defined "3 month LIBOR" as rate to which premium added; 2) FM seemingly unwilling or unable to provide published source of the "3 month LIBOR" that it used; 3) LIBOR rates do not equate to any published by the British Bankers' Association; 4) Wrong interest rates set and fixed on ... more
  • 9 of 9 Ciao users found the following review helpful
    Picture of Markperry100

    Markperry100

    1 Star Mark Perry 28/10/2007
    User doesn't recommend the product

    Advantages Advantages NONE

    Disadvantages Disadvantages EVERYTHING - THEY ARE TERRIBLE!!

    I have had a mortgage with this company for three years...Oh what a mistake! It has come to the end of the three year stepped rate and guess what? They have NO retention policy, so you HAVE to RE MORTGAGE!! Massive costs, you can't talk to them directly and the telephone service is frankly discgraceful!! My mortgage has increased by over £600, per month, the current rate is slightly over NINE PERCENT!! They should be locked up for robbery! Whatever you do, DO NOT get involved with this company, if you do you WILL regret it!! I have spoken to four IFA's and NONE of them are prepared to act on ... more
  • 15 of 15 Ciao users found the following review helpful
    Picture of salva_nos

    salva_nos

    1 Star Future- I hope not! 04/02/2006
    User doesn't recommend the product

    Advantages Advantages Rates are competitive

    Disadvantages Disadvantages Nightmare

    We contacted a broker for a mortgage deal and Future topped the list. The charges are a little on the high side and it is very expensive once the lock-in ends, should you decide to continue with the mortgage due to it being linked to LIBOR (which is some kind of average rate that banks charge each other to borrow money, i think), plus a high percentage on top. To buy out of the Lock-in costs thousands of pounds, so it is best to stay with them until the fixed deal ends. Future appear to be a good sub-prime lender (i.e. Adverse risk or poor credit rating), but once you have repaired your rating ... more
  • 7 of 7 Ciao users found the following review helpful
    Picture of Wronged

    Wronged

    1 Star Future Mortgages - Credit Agreements mean nothing. 16/01/2008
    User doesn't recommend the product

    Advantages Advantages None

    Disadvantages Disadvantages No meaningful customer service, complete lack of ownership.

    I took a secured loan out in 1999 with the Associates - this was transferred to Future in around 2001. I have raised concerns on 3 occasions regarding whether the loan will actually perform as per the agreement, and finally, as part of an ongoing 7 month old complaint, Future agreed that unless I paid a further £7000 on the loan over the remaining term, it would not in fact redeem. I complained on the 21.6.07, I complained to the chief executive - Mr Ian Kerr on the 21st December, but I still have had no resolution to the issue. I asked if a senior manager would speak to me, and the person ... more
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