Gateway (Shop)

...I was solving a problem Gateway should have sorted out at their manufacturing plant. When I bought the latest computer, the sales advisor was trying to get me to buy things for my computer that I didn't really need. For example, a more powerful video card than I really needed etc etc, and if I was a novice at buying computers, I would have been sucked in. My advice: do your research before you buy a computer - don't believe everything the sales ...
...did speak to someone from Gateway once, but that was them calling me to tell me that the system would be delivered tomorrow. How curteous. Ordering from the website meansyou can take things at your own pace - spend hours if you want taking a look at all the computers and their options and working out how much each option costs without feeling pressured by a sales person. BUT - if you ever do have to talk to someone, Gateway are just a free phone ...

Amandeep 22.05.2001 · Read full review
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Review of Gateway (Shop)

...I decided to go with Gateway because they have a better reputation than most. I also looked at Novatech, but as I didn’t know much about them chose Gateway, as the prices for the spec I wanted were almost similar. When I was first looking a getting a new PC, I was looking at gateways, £999.99 deal, but was persuaded to buy the one I now have for 1180 (ish). I didn’t need much persuading as the system had nearly double the spec for only ...
...service was great, from the Gateway store in Crawley, but what do you expect from a sales team, they are always trained to be helpful and knowledgeable… … On the other hand, the customer support team is just the opposite! Is it because they are Irish? No I don’t think so, I think they just don’t care. AFTER FIVE DAYS of having the computer, which actually took nearly a month to be put together (something which takes about ...

Please_believe_me 17.06.2001 (19.06.2001) · Read full review
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Review of Gateway (Shop)

I first heard about Gateway computers a few years ago, when a friend of mine( a university computer programmer) recommended them to me. I was a bit wary at first,mainly because i did not fancy spending most of my hard earned cash on a new computer system, that i could not see or try before i decide to buy. I am currently using my third computer set up that i have bought from Gateway, and can honestly say that i have had no major problems at this ...
...about their web site, is that it is well laid out, you can look at computers for business or home systems or even lap tops. When you find a system you like, you can alter the set up of the system. You can change the size of the monitor, the ammount of memory for your system the size of hard drive and even the software that comes with the system. This is all done by pop down menus. When you have defined the system you want you just proceed with your ...

burnie 05.05.2001 · Read full review
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Review of Gateway (Shop)

...I as a friend recommended Gateway (previously Gateway 2000). I was a little hesitant at first because it was strictly mail order. However, a very friendly sales person advised me on the best package and within around a week I had a new PC delivered to my door. Assembly was, quite simply, a gift thanks to Gateway's coloured coded cables. Within about an hour my new PC was up and running. With my computer I got a built-in DVD-ROM drive. However, soon ...
...ring back, you will not get the same person and then have to explain the problem all over again. I would strongly recommend Gateway to anybody, but particularly those who are buying their first computer as there is always free and friendly help at hand if it is needed!!! ...

paulruegg 24.07.2000 · Read full review
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Review of Gateway (Shop)

I have been using a Gateway for two years now, and despite the companies offer of trading in a computer for a new model after two years, its an offer which isn't enough for me to recommend a Gateway. In the beginning everything was rosy, the computer itself contained a good mix of components, and even today will play some of the newest games to a degree. Two days after setting up the system, the screen reduced itself to a minimum resolution and ...
...as poor. It took Gateway nearly 4 months to send out another technician, who replaced the motherboard again - with no success. Following this Gateway finally agreed to replace the computer. Great I thought, well no not really, they shipped the new computer out in the wrong case! Gateway then supplied the correct case and sent yet another technical to take out the computers gubbins and put it into the correct case! All in all it took 4 months to ...

ali007 14.04.2001 · Read full review
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Review of Gateway (Shop)

...a call from August a Gateway representative, she explained to me that I have been approved for a new computer from Gateway. I could customize my own computer anyway I wanted. With no money down and easy monthly payments. And a free years worth of service from AOL was included. We decided upon the Gateway Essential 500. It seemed to be the best computer for us. The Gateway Essential 500 does come standard with a 17 inch monitor, a small tower modem ...
...needs we did upgrade our Gateway Essential 500. We upgraded the processor to 866, the Ram to 128 and the Hard drive to 20. And added on a CD writer, a CD burner and a printer. Which each piece is very attractive and stylish looking. The total cost plus shipping and handling was just under 1,500.00. I don't think it was a bad price at all considering everything we got and all of the upgrading that was done. After placing my order I was told I would ...

sarah1 04.08.2001 · Read full review
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Review of Gateway (Shop)

I have had a Gateway machine for two years now and I am well pleased with its performance. What I want to draw peoples attention to is Gateway's excellent aftersales support. I have, on a number of occassions, needed to get in touch with Gateway's technical support as the result of a number of technical problems. These "problems" have been a mixture of situations brought about by myself, like trying to use Norton System Works to "move" Microsoft ...
...I'm making here is that Gateway were willing to help sort out the mess caused by myself and software that they had not supplied after my warrantee had expired, indeed this is the second occassion they have helped me since it expired. I would recommend Gateway to anyone, okay they probably aren't the cheapest, and not offering their machines with all manner of extras; but, the truth of the matter is that machines and their software (not to mention ...

mjn 06.01.2001 · Read full review
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Review of Gateway (Shop)

I bought a Gateway Computer a few months ago, because I had read good reviews on Gateway in PC Magazines. Well since I have had my PC I had endless problems with it. A continual illegal operation, system shutting down message keeps popping up, the CD rom packed up twice and alltogether I felt very let down by Gateway customer service or rather lack of! They are very keen to go as quickly as possible over the phone, quite often jumping the gun and ...
...that patience is one of Gateway Staff's quality. After many calls re my CD Rom they finally agree to send out an engineer. Well what a joke that was, I had to take 2 days off in a row in order to meet this guy but he never turned up even though an appointment was made and confirmed. I rang up to speak to their Customer Service to complain and was told very rudely that they did not have such a thing. Has anyone ever heard of a company without Customer ...

Hirondelle 21.08.2000 · Read full review
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Review of Gateway (Shop)

...they bought. I've had my Gateway PC for about 5-6 years now without a single major problem. In fact, it's so old, it has one of the first Pentium II chips in it and "only" 6Gb hard disk space - How quaint I hear you cry! The two most common complaints for PC hardware seem to be delivery problems and (lack of) after sales support - price doesn't seem to come into AFTER they have bought it! Who want's to admit to buying an expensive computer that ...
...here seem to imply that Gateway are expensive, some even complain about the support but, in my experience, their computers are well worth the money and a dream to own and use. In fact, I disagree that they are expensive - compare them to Viglen for example. also, take into account that they generall use good quality components for the major parts (i.e. HDD, CD/DVD etc) To be honest, any problems I have had are caused by my own experimentation with ...

notionlogic 09.06.2001 · Read full review
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Review of Gateway (Shop)

...quickly and efficiently by the Gateway customer service team. Customer services are available 6 days per week (until 10pm from Monday to Friday) and are accessed via a freephone number which connects you to the European Gateway HQ in Dublin. This allows you to participate in conference calls through which one engineer deals with several customers at the same time. This avoids wasting time whilst customers are carrying out instructions, rebooting ...
...to other users' difficulties and pick up tips for resolving your own problems. Calls can be lengthy but they are free so you can't really complain. All the staff are very friendly and knowledgeable and never seem to be beaten by a problem. First class hardware and first class customer service. ...

m.ruegg 13.08.2000 · Read full review
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Review of Gateway (Shop)

...a few years with my gateway computer but whatever happened they always had an answer. Once with a major problem they spent 4 hours helping me reinstall windows after formatting the hard disc. I have never had a problem that their customer support could not handle only the odd problem contacting them. Gateway has two phone numbers one which is free and only sometimes blocked but the second costs the same as a normal phone call but is manned 24/7 and ...

Coldfusion182 06.09.2000 · Read full review
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Review of Gateway (Shop)

Before I purchased my PC system, I visited Comet, Tiny, PC World etc to decide which machine I wanted. I had a very good idea of the specification I wanted, and the quality of printer and scanner I needed. However, all the above retailers seemed to assume that I was a naive idiot! They listened to my requirements, told me I was not up to date, and that they had just the machine to meet my needs! They told me that surprise, surprise, one of their ...
...their packages contained poor performance reliability computers, and low quality printers and scanners! I ended up at Gateway, who entered into very sensible discussions, explored what I needed the system for, and quoted me a PC system which was ideal. They even had the honesty to tell me that their printers and scanners could be bought cheaper elsewhere! I bought my PC system from them, and my preferred printer and scanner elsewhere and eventually ...

wiseoldowl 17.09.2000 · Read full review
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Review of Gateway (Shop)

I purchased a Gateway computer because I had heard many rave reviews from satisfied customers. My experience with Gateway however is far from positive and I feel that I should relate the problems I encountered for others to be aware of. I purchased my P2 400 mhz at the time they cost nearly 3000 pounds! I was prepared to fork out that much money for what was an excellent system at the time. It was what followed my purchase that I find hard to swallow. ...
...even lower! So I phoned Gateway as requested. I was put on permenent hold! I phoned again and was transferred to "the invisible operator".The third time I phoned I was finally put through to refunds who did actually say that a refund would be made. All this happened over a year and a half ago and despite numerous phone calls I still have not received a penny from Gateway. Incidentely when I upgraded my modem to a PCI card, I discovered that the 56K ...

tarantula 23.12.2000 · Read full review
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Review of Gateway (Shop)

*** Just read today (9/8/01)that Gateway is quiting the UK *** I have been working my way down the Ciao Ratings list in search of a way of wasting a lot of money by buying a computer. Well after the mess I had with Evesham (See under Evesham "poor service") I thought I’d give Gateway a try. After spending well over an hour at their Shop in Convent garden, London, I opted for the Performance 1700S at £1199, this was £500 pounds more then I ...
...shop on a weekend giving Gateway a full fourteen days. I equally and forcefully assured them that on my part if they were unable to deliver as specified I would cancel. Well I’m sure you can guess what happens next, fourteen days (three hundred and thirty six hours or twenty thousand one hundred and sixty minutes) later not only is my computer not ready they haven’t even started building it. The BBC reported a 15.4% downturn in computer ...

Spiropereira 04.08.2001 (09.08.2001) · Read full review
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Review of Gateway (Shop)

My experience of Gateway computers started just under two years ago. I had decided it was time to replace my faithful Evesham Vale Platinum system with something more up to date and powerful. After browsing through the adverts in various computer magazines I had narrowed the choice to either a Dell or a Gateway system. Both seemed to offer reasonable value for money with reasonable reputations. I phoned both companies on the same day to request a ...
...Two weeks later I phoned Gateway to ask them again for a catalogue. Again they said "No problem" (or words to that effect. I had decided what I wanted and since Gateway hadn't sent me a catalogue, I bought a Dell Dimension XPS T500 (read my review of Dell entitled Ex-Dell-ent). My most recent experience with Gateway has been a lot more enlightening. About a month ago my sister won a Gateway Performance 750 in a prize draw. They phoned her to tell ...

adamdavid 26.09.2000 · Read full review
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Review of Gateway (Shop)