Rating Summary

Detailed rating

Customer service quality
Tariffs & Charges
Range of services (e.g. voicemail, messaging)
Value for money

1-15 of 43 reviews Show most helpful reviews first Newest first

 

Community Level 4Sheringham...

Sheringham_19

Genie-Us Mobile Is Right For You

AdvantagesFree Sim, Free Text, Free Wap Brilliant!

DisadvantagesHave To Top Up Every 30 Days

"...has ever been said about genie mobile a partner operator in the bt operation. I first heard of genie mobile at one of my local free uk sites where it said you can pick up a sim card for a mere £1, very reasonable but I don't own a credit card so it was no good. I was again looking round my free sites where I came across a link that said genie sim cards are absolutely free I was shocked I couldn’t believe they would give away sims for free, ..." Read review
16.08.2001

Ciao members have rated this review on average: very helpful

Community Level 7Squiggles

Squiggles

Genie show Orange how not to take the pith...

Advantages50 free minutes of off-peak calls EVERY day, 600 free text messages per month, free WAP

DisadvantagesNone

"...for calls made to other Genie or BT mobile phones (and you can use your free minutes too!). Calls to other mobile networks cost 50p/min peak and 35p/min off-peak. Peak time is from 8am to 7pm Monday to Friday, off-peak is all other times, including weekends and Bank Holidays. Ordering the SIM card was a piece of cake using the website order service and completely free of charge, alternatively you can call Genie on their freefone number to place ..." Read review
02.10.2001

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Community Level 3father_jack

father_jack

Genie Mobile,MagicLamp,or Rubbbish

AdvantagesCheap, good range of services

DisadvantagesPoor customer support

"...in my mind before joining Genie was whether it was worth the hassle of forfeiting my 0870 technical support, and range of tariffs with Vodafone to swap to Genie? THE COSTS I text a lot, and I've gradually seen my Vodafone contract bill rise. I also use WAP regularly to check email, and at 10p/min with most operators, it also gets pretty expensive. Therefore, the offer of 600 free texts a month (contract - or 300 if you connect to pay-as-you-go ..." Read review
16.04.2002

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Community Level 2Babytigerj...

Babytigerjess

Prepay Genie Sim Card

AdvantagesUnlimited text and wap!

DisadvantagesSometimes fails to work! Also, 50p to other networks!! ARRGH!

"...10p Weekends Calls/Min - 5p Calls To Genie And BT Cellnet Phones - 25p peak/10p off-peak/min Calls To Non Genie/BT Cellnet Mobiles - 50p peak/35p off-peak/min Voicemail retrieval - 30p peak/10p off peak/5p weekends Overall conclusion:- I've only experienced one problem since I've had the sim. Possibly network problems. I could not check my balance, phone anyone or send a message. This was at about midnight. You're probably asking why I would ..." Read review
15.08.2001

Ciao members have rated this review on average: very helpful

Community Level 5helen201274

helen201274

In a rub of a lamp its renamed O2 - PAYGO Option

Advantages300 free texts and wap minutes per month

DisadvantagesI text all the time now

"Genie has now been taken over by O2. However they still have a special range of "genie" packages vailable online which offer much more than a standard PAYG package. If you log onto the 02 website you can purchase o2 paygo and contract options whcih offer high numbers of free texts messages which were GENIE's speciality:- Over the last few months I've tended to send an increasing number of text messages through the day. I wanted to buy a PAY ..." Read review
07.05.2003

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Community Level 3happyhopwood

happyhopwood

Finally the Genie is out of his lamp

Advantagesfree text and wap

Disadvantagespoor customer service

"...you have signed up with Genie you can access your account details among other things online. You can also keep your old mobile number if you want, but they do supply you with a new one. (Obviously!) You can purchase a Genie SIM card on the website, as well as a few specialist shops. The prices for a SIM card has varied over the last year, but don?t expect to pay more than a tenner for one at the present day. Previously Genie were running offers ..." Read review
23.11.2001

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Community Level 1TheBroomCu...

TheBroomCupboard

BT Genie - Free Text Messages

AdvantagesFREE SMS

DisadvantagesPoor coverage in places

"Genie is the relatively new service offering free text messages and free WAP use. Before I start mummbling on about it all firstly try out their website: www.genie.co.uk It's true, you can really send an unlimited amout of messages for FREE. For those text addicts out there this has to be the best deal around. Up until the 27 August 2001, you can phone up (0800 092 5599), or order off the net, a free SIM card which offers all of genie's ..." Read review
04.09.2001

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Community Level 2ferrous

ferrous

Free...or not...

AdvantagesFree text messaging and wap, and I got a free SIM card!

DisadvantagesAverage tariff, and you have to spend £10 a month on credit to stay on the service...

"Genie are the revolutionary new mobile phone service provider who offer free text messaging and WAP. I first heard about them in a newsgroup where everyone was going crazy because they were offering SIM cards for only £1. Then suddenly they changed the price to £5 and most people that hadn't got a SIM card before decided to get one now. But me, little boring me, didn't want to join in with all that rubbish and pay for something that I might not ..." Read review
01.09.2001

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Community Level 2Hybrid

Hybrid

Genie, Can't I Have My Three Wishes

AdvantagesGreat deals especially Free Text Messaging

DisadvantagesAtrocious Customer Care, especially response to emails

"...was my first wish and Genie failed to make it come true. When I ordered the phone, the salesman which sold it to me told me that I would receive confirmation via email within 24 hours. Well I waited three days and still nothing arrived, so I sent a polite email requesting what exactly had gone wrong. I waited another two days as it is supposed to take just 24 hours to respond. I heard nothing, again I emailed, and waited. Then again I sent a more ..." Read review
27.07.2001

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Community Level 2wease

wease

Rub That Lamp Baby

Advantagessee op

Disadvantagessee op

"Genie was founded in 2000 and it’s the Internet extension of BT and their BT Cellnet mobile service. It markets itself as the UK’s leading Mobile Internet provider and is rapidly becoming a leading competitor in the network provider fight. Most of us have heard of Genie but know little about their ever-growing service, indeed I was a Genie virgin myself until I decided to see what all these advertising campaigns were all about and ..." Read review
04.01.2002

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Community Level 5craigy2040

craigy2040

HMMMM - Genie - YES

AdvantagesCompetitive prices, excellent coverage, helpful care line

Disadvantagesnot alot

"I think that this is one great network! It is really great value and really worth the mere £10 a month that I pay. I have been impressed every month repetitively and I will not be leaving it any time soon. I used to be connected to BT Cellnet Pay as You Go and I was ‘kind of’ happy with the service but, I would spend a fortune each month to pay for it. Then one day when I was surfing the web I came across Genie. “WOW!” ..." Read review
13.05.2002

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Community Level 2bubblesand...

bubblesandstars

Genie sim card is it worth it

Advantages600 free text messages a month and free wap.

DisadvantagesExpensive calls, cost of unlocking current handset, risk of disconnection if you dont top up. Signal can be difficult to find

"Genie Mobile. At first these seemed to me, the words I had been waiting to hear since I first "got myself connected". It seemed, in fact almost naughty, the prospect of txting as much as I wanted, for free, provided I topped up £10 a month. So off I went to www.genie.co.uk/mobile and clicked on the link to buy a sim card. The first problem was that I needed a credit card to pay, there was no other payment option such as splash plastic(www.splashplastic.com) ..." Read review
28.09.2001

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Community Level 2cfc21

cfc21

Has Genie mobile made my wish come true

Advantagesfree text msg

Disadvantagescustomer services number (50p/min)

"...that was until i found Genie - 'Unlimited free text messages' their advertising stickers, plastered all over my university library toilet doors, hailed… so I joined up. This was a relatively painful affair, phoning up their sales line while they took down my particulars (bank details, credit card numbers etc) they supply you with a verification code which you can put into their website to track where your phone is. The phone arrived within ..." Read review
30.07.2002

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Community Level 6coolchanty

coolchanty

A great way to save money

Advantagessaves you pounds on your monthly bills, free texting messages, good coverage, no junk mail, no contract as such unless you are a pay monthly customer, you can top up with a credit or debit card and it does not have to be registered first

DisadvantagesNone

"...having this sim pack with genie and I can just insert the sim into the phone I have use it and then change it back. This is also a bit of a pain having to swap sims over and I have lost a few from doing this but I cannot find a good handset cheap enough at the moment so I am sticking to the one. On the pre pay tariff calls even seem to be quite cheap. Whenever you make a call or send a text message your balance comes upo on the screen and it ..." Read review
12.03.2002

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Community Level 1trinity97

trinity97

Free Text Messaging

AdvantagesFree text messaging

DisadvantagesHaven't found any yet

"...during the day with this Genie tariff. Because Genie is run by BT Cellnet, you get the same coverage as BT Cellnet, which meant that I was now able to use my phone when I went to visit my parents up in Scotland! I haven't had any problems with the coverage, other than in very remote/hilly locations, where I had problems with Orange too - the geographys fault not the company! My monthly bills have fallen dramatically now that I get free text ..." Read review
17.07.2001

Ciao members have rated this review on average: very helpful



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