Advantages: Brilliant concept Disadvantages: Appalling customer service, system may take duplicate payments
...is a service operated by Girobank in association with a whole range of utility companies and local councils enabling you to pay a wide variety of bills on-line. I frequently don’t manage to get near a bank during normal (and I must say antiquated) operating hours this looked like too good an opportunity to miss. I don’t like paying too much by direct debit, although obviously things like mortgage and loan repayments are unavoidable – this system ... ...take credit cards.
SECURITY
GiroBank BillPay claims in its FAQ to:
“....utilise advanced levels of data encryption technology to ensure that your sensitive banking details are transmitted in a secure and confidential way”. Secure they may be, beyond grabbing your money twice they most certainly are not.
LET ME EXPLAIN
I first used the service in May 2001, excited I would never have to write another cheque again. Billpay successfully took the ...
sue.51 25.10.2002 (26.10.2002)
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Ciao members have rated this review on average: very helpful Review of Girobank
Advantages: Good approach to the concept of online bill paying Disadvantages: Registration process requires a little more thought
...concept this new service from Girobank has a lot of promise. The site opens with a nice simple splash page that performs the usual function of allowing you to log on or to register. If you are new to the site the register button will take you straight to the terms and conditions of the service. This is a good feature in my view as it ensures user exposure to the legalities and boundaries of the system. Assuming that you accept these terms and conditions ... ...of the bills that you wish to pay using this service.
It is at this point that I would have to criticise the content managers as to build this portfolio you must have all your customer numbers to hand. The reason I would criticise them is simply it is not made apparent that these are required before you can complete your service registration. If like myself you wanted to signup to the service and then choose what bills to pay it is rather frustrating ...
Guzman 02.04.2001 (26.03.2001)
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Ciao members have rated this review on average: helpful Review of Girobank
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