Rating Summary

Detailed rating

Range of products
Speed of delivery
Value for Money

1-15 of 16 reviews Show most helpful reviews first Newest first

 

Lazy lazy days

AdvantagesArm chair shopping

DisadvantagesExpensive

"Great Universal, Trafford that was is one expensive way to shop. My wife first used Trafford in the early 70's when we needed to furnish our first home. I was at sea at the time and credit, unlike today was difficult to obtain, even more so if you were a serving member of Her Majesties Armed Forces. So we were happy when we stumbled across an advert for a Trafford catalogue which we promptly applied for and used and hurray a free gift on receipt ..." Read review
10.08.2001

Ciao members have rated this review on average: very helpful

Community Level 7dabmim

dabmim

SHOPPING OR PUNISHMENT

AdvantagesEasy payments, free returns, plenty of choice

Disadvantagessee review

"...‘John Noble’. This catalogue was great it offered everything you could want, and allowed you to pay weekly. We did shopping for Christmas and children’s clothing mainly, but then account cleared our three piece suite needed replacing. We browsed the catalogue that seemed to sell everything and spied our soon to be new three piece suite. It arrived and was placed in our small front room, and then things went bad for us financially, I became ..." Read review
06.11.2003

Ciao members have rated this review on average: very helpful

Community Level 2nikz

nikz

the number 1 catalogue

Advantagesfriendly staff and easy to use

Disadvantagesnone

"I've been using great universal for about 3 years and so far have had nothing to grumble about, the first and most important thing to me {been quite phone shy} is that the staff are always extremely helpful and friendly, not like some other catalogues where they make u feel like your bothering them when u ask to many questions. Second thing i love about great universal is there range of payment methods, u can choose the number of weeks u want to ..." Read review
07.07.2001

Ciao members have rated this review on average: very helpful

Community Level 6carysb

carysb

Great Universal Is Littlewoods!!!!!

Advantagesprice changes

Disadvantagessame clothes

"...week that book was the Great Universal Spring Summer 08 edition allowing you until the 17th August 2008 to make your purchase. "Spread the cost with affordable payment options," screams the green circle of text on the lower left hand side of the page. Flicking through I am amazed at how expensive catalogue clothes have actually got compared to the same items in the high-street. Never the less I systematically fold over the corners of any page ..." Read review
21.01.2008

Ciao members have rated this review on average: very helpful

Community Level 4Manics

Manics

Is mail-order shopping better

AdvantagesGreat customer service

DisadvantagesHigh prices

"...many catalogue shopping companies but Great Universal is one of my favourites. What tempted me was the special free gifts upon my first order and these include goods such as a duvet/blanket set, pan set, etc. I decided to take the 20% off voucher rather as my initial order amounted to quite a large amount therefore the savings using the 20% discount was more than the value of the free gift that I could choose. Furthermore, you can earn 10% in cash ..." Read review
05.08.2001

Ciao members have rated this review on average: very helpful

Community Level 1Cymraeg01

Cymraeg01

GREAT On You Universal

AdvantagesGreat customer service, shopping delivered to your door, Easy Returns.

DisadvantagesNone

"...have been a customer with Great Universal for at least 12 years now, I have several catalogues, but this is by far my favourite. Mainly because of the customer service I have received over the years. In all the years I have been shopping with the company, I don’t think I have had a single complaint to be made against them. Not a single item has got lost along the way, unlike other catalogues I have shopped with (though everyone is entitled ..." Read review
16.06.2001

Ciao members have rated this review on average: very helpful

Community Level 5debbie_mar...

debbie_marway

where or where has my cash back gone?

Advantagesdirect to your door, hassle free, easy payments

DisadvantagesNO MORE CASH BACK!

"...I received a letter from Great Universal, the mail order catalogue people. I usually receive loads of junk mail offering discounts and some sort of new promotion. These letters hardly ever get read and end up in the recycling bag. However this one caught my eye. It was informing me that as of the beginning of next month (June), there will no more cash back – EVER! I have been a customer of Great Universal for 10 years. I became a convert when ..." Read review
14.05.2004

Ciao members have rated this review on average: very helpful

Community Level 2BAILEY

BAILEY

Not so great universal

Advantagesshopping from home

Disadvantageslack of customer care

"...get my eye on a Great Universal catalogue on the doorstep. I flick through, and find a marvellous 4 piece suit for £89 - skirt, trousers, dress and jacket, all matching. Ideal, I thought to myself, so I rang up adn ordered next day service. Having never ordered from a catalogue before, I was pleasantly surprised at how easy it was - one 2 minute phone call. So the next morning, I get out of the shower at about 7.30 am, and hear the postman banging ..." Read review
15.09.2001

Ciao members have rated this review on average: very helpful

Community Level 2yorkie2

yorkie2

GREAT Universal

AdvantagesArmchair shopping with no time limits on selecting

DisadvantagesCan`t think of any

"...service that you get from Great Universal is what makes it the best for me. Catologues are seasonal plus lots of interim smaller ones. Ordering. For a start I have been with them for 8 years and I have a free phone number for ordering. I can place an order 24 hours a day and have actually tested this by placing an order just before midnight with no problem. Delivery. For ordinary everyday items like clothing and footwear delivery time is around ..." Read review
07.06.2001

Ciao members have rated this review on average: very helpful

Community Level 1CriticNic

CriticNic

So-fa-not-so-good

AdvantagesPurely illusory

DisadvantagesMany see review

"...be a fantastic offer from Great Universal's website, featuring a large black leather sofa with accompanying standard sized version for a very reasonable price. In addition, the added benefits mentioned by some other reviewers: eg. the 20% discount for first time buyers, meant that a good £150 or so was knocked off, giving all the appearances of a fabulous deal. A degree of patience is required when purchasing furniture through online shops, although ..." Read review
10.01.2006

Ciao members have rated this review on average: helpful

Thank God for Home Shopping

AdvantagesNo chasing around the shops, can order by post, online or via the telephone

DisadvantagesIf it doesn'y fit you can't just hang it back up on the peg!

"...have been a customer with Great Universal for about six years now. In the six years there has been a few hiccups, but as long as you keep your records up to date these are easily rectified. I did have one instance of being told a cooker would be delivered on a particular date and wasn't - should have been told being despatched from manufacturer - however after speaking to a manager, recieved a letter of apology and a further 10% off (£75) which ..." Read review
15.06.2003

Ciao members have rated this review on average: helpful

Community Level 1Shomac

Shomac

Gus-Online Shopping.

AdvantagesOnline Shopping

DisadvantagesSlow Delivery

"...have been a shopper with Great Universal stores, for a number of years. Its brilliant that you can shop online, as they display current products and also newer ones, that perhaps arent in the catalogue. You can register online and shop right away. Prices are reasonable, considering, travel costs to a large city, to purchase something similar. Sizes are good too, especially, if you are a larger lady. Its an excellent way to shop, if ..." Read review
20.10.2004

Ciao members have rated this review on average: helpful

Community Level 2kestral123

kestral123

great home shopping

Advantagesinterest free, excellent website

Disadvantagescould do with a wider selection at times, more expensive than shops

"i have used great universal for a few years now.Ech year they issue 2 catalouges (sring/summer & autumn/winter) and occasional special booklets with extra offers and different goods. now as a busy working mum i love home shopping!it means i can try things on at home in my own time - without the ques and the hot and stuffy shops! it also means i can ponder my purchases befor i decide as the goods are on a 14 day home approval.This is very good at ..." Read review
02.05.2005

Ciao members have rated this review on average: helpful

Community Level 1karlsp

karlsp

False Descriptions ??

AdvantagesEasy online ordering

DisadvantagesNightmare customer service when things go wrong

"...recently bought a PC from Great Universal, and after getting all excited after receiving the box, i was soon left feeling very disappointed. I bought a computer based upon the spec they advertised, and due to the fact that the price they were offering it for seemed very reasonable. However i got a PC which was far lower in specification, and what worried me was, that those less computer savvy might not even notice !! I complained immediately ..." Read review
24.11.2006

Ciao members have rated this review on average: helpful

Community Level 2LouiseTopp

LouiseTopp

shoppers Paradise or hell?

AdvantagesVariety of stuff, good prices,

Disadvantagesservice desk can be unhelpful, ordered items r never delivered or returns on the stated day

"...BL78 1BH I have just joined Great Universal & ordered a mobile phone from them. I rang up Customer services & the receptionist couldn't understand me, she had a habit of rabbitting too fast, & jumping in, before I had finished my sentance which was rather unnerving. I managed to order a phone in the end & I was told it would arrive on the Thursday. I was still waiting by Friday, so I gave up & left them a note as I work & couldn't hang around. ..." Read review
06.11.2003

Ciao members have rated this review on average: somewhat helpful



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