HMV

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customer service
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Community Level 6Angelus

Angelus

One for my ickle sweetie

AdvantagesHuge selection, personal touch

DisadvantagesPrices

"...then - and thats where HMV come in, it used to be Andy’s Records, but sometimes you can’t resist the call of the major high-street store. But onto the actual store itself - why is it the one to drag me away from my former employers (along with the staff discount that I blag when the right persons behind the counter), simple really - its all a matter of choice. No matter what CD I want almost every time you can be assured its there, and that includes ..." Read review
08.01.2003

Ciao members have rated this review on average: very helpful

Community Level 3JaySee

JaySee

Nice deals don't disguise mediocrity

AdvantagesOffers are excellent, good selection in rock, pop, alternative and video

DisadvantagesBad atmosphere, very average in general - better options elsewhere

"...comprehensive selection, to equal Virgin. HMV is good for American bands which are hard to find elsewhere, like Hootie and the Blowfish or Ben Folds Five. HMV's alternative section is also excellent, with punk, ska and metal all well-represented. Unfortunately, rock, pop and alternative is where the good selection ends. Jazz is woefully hit-and-miss - there are some standard CDs and some incredibly unusual titles. This pattern continues into classical ..." Read review
12.06.2001

Ciao members have rated this review on average: very helpful

High street Music and Video

AdvantagesGood sales, exchange policy, playlist

DisadvantagesQuite expensive

"For years there wasn’t an HMV in Colchester, giving Virgin Megastore a near-monopoly in CD sales (despite the incredibly cool independent Time Records – recently closed – and WHSmiths selling pop singles to kids along with pick n mix). It was only moving to Oxford that gave me a real taste of HMV (Cornmarket Street – almost opposite Virgin), though there’s now a small HMV in Colchester (round the corner from the library, what used to be Mothercare) ..." Read review
30.06.2003

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Community Level 4robsgirl

robsgirl

Albums, Singles and Games Galore

AdvantagesExcellent Stock levels and Superb Customer Service

DisadvantagesPrices on computer games often high and out of date

"...I visited the simply huge HMV store near Picadilly circus. I actually live in Swindon and thought our store was big but this one took the biscuit. Spread over 4 floors it was a massive expanse of every album you could ever want. Amazingly for a store of this size the staff knew where everything was. I asked 2 seperate members of staff for directions to specific CD's I had been after for a long time and they tok me straight there, picking out the ..." Read review
25.09.2001

Ciao members have rated this review on average: very helpful

Increasing Shop Prices

AdvantagesGood range of albums

DisadvantagesToo expensive

"...this money has gone to HMV so I can safely say I have contributed greatly to their continued retail success. It is only now I am beginning to tire of it all. In my town we are limited to HMV cornering the music market. ‘Our Price’ was across from HMV until they closed down, however, they could never really compete with the choice available in HMV. Having said that, Our Price was good for blasting out cool music in the shop – they ..." Read review
19.03.2001

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Community Level 4BadCompany

BadCompany

A SATURDAY FOR ME HAS TO BE HMV

AdvantagesIt has everything that I want

DisadvantagesNone that I can think off

"HMV The Three Letters For Me. It's a Saturday and you jump out of bed, funny how I just crawl out of bed any work day but today is mine. Not sure what to do so I think I might just log on to ciao to see what to review. And sure enough I see those three letters HMV are there so I shall get the bus into town and give it the once over. Before I log off I check out the latest review by Beatlesgal25 as that young talent writes a mean review. Enough ..." Read review
05.05.2005

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Community Level 6mikeydred

mikeydred

Heinous Miserable Vagabonds - My Room 101 Entry

AdvantagesThe guy in the classical section in Leeds told me where The Angel Pub was

DisadvantagesPrice, Selection, Products

"...cheaper. There is no need for HMV (or the other ones). Your supermarkets sell you the new chart product cheaper, and you independents and Amazon will provide everything else you need. So why are they here? As an experiment walk into HMV and pick up three CDs you would like and check the prices. Don't buy them. If they are chart CDs check the prices in your local Tesco or Asda, or on Amazon. If not check out Amazon or your local independent ..." Read review
18.04.2001

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Community Level 1gilby

gilby

HMV. Nice shop-too expensive.

AdvantagesLarge range

Disadvantagesexpensive

"HMV has always been my favourite music shop. If it’s available, HMV should have it, be it CD, video or whatever. If they don’t have it in stock they can order it for you and hold it over until you come in and pick it up. The HMV local to me (Belfast) is divided up into three levels – the bottom floor carries popular and chart music, the middle floor is for classical and soundtrack music, and the top floor is for videos and computer ..." Read review
18.02.2001

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Community Level 3oniony2k

oniony2k

Great service

AdvantagesThe great service I had once.

DisadvantagesPerhaps I haven't found out yet.

"...any shops. There was once HMV had a great offer to most of the videos and CDs. I bought several CDs and videos from HMV during the offer period. When I brought back home, the CDs I bought which I thought fantastic and nice turned out to be not my types and favourites. I was so annoyed when I was disappointed on the CDs I chose basically because I have spent some money on something that I dislike. Well, my friend told me that I could return the ..." Read review
08.12.2000

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Community Level 2Chris_Brid...

Chris_Bridges

The Biggest And Best Whatever The Hater's Say

AdvantagesMassive Selectiion, Great Sales, Good Staff

DisadvantagesSome CD's Are Very Pricy

"...what can you say about HMV probebly the biggest music store in the UK well most people would say very expensive but have a massive selection. True to a certain extent they do indeed have a massive selection ranging from hippy classics to hip hop, rock, pop etc. But are they really a rip-off. If you go to any music store in the uk they will be almost the same price as HMV but because some wiseguy started musiczone people have started slagging HMV ..." Read review
15.07.2001

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Community Level 8blurbubble

blurbubble

Large variety, could try harder

AdvantagesGood range

DisadvantagesPrices are fairly expensive

"HMV are of course a long established High Street music retailer with superstores in virtually most major towns/cities. Needless to say CDs in the UK are phenomenally overpriced wherever you buy them unless you have a lucky find in a sale or a bargain basement. HMV are no exception here, but, in my town, their main competitors (Our Price, Virgin etc) are usually more expensive by a couple of pounds or so. HMV are well set out in that they categorise ..." Read review
11.04.2001

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Community Level 6BadCompany77

BadCompany77

Tis An Art To A Day Out At HMV

AdvantagesGood Bargains

DisadvantagesYou have to drive there

"HMV Tis The Place For Me Tia a Saturday and you jump out of bed, funny how I just crawl out of bed any work day but today is mine. Not sure what to do so I think I might just log on to ciao to see what to review. And sure enough I see those three letters HMV are there so I shall get the bus into town and give it the once over. Before I log off I check out the latest review by Averilla so I can pick up some useful tips, yeah right ! Enough waffle ..." Read review
24.07.2006

Ciao members have rated this review on average: very helpful

High Money Value at times

Advantageswell laid out store, great sales, good selection

Disadvantagespricey on some items, no listening bays

"...a better deal elsewhere. But whenever HMV have a sale then they're a goldmine and they seem to have them on a regular basis. You can pick up some real bargains on Games, Video's, DVD's and Music. In fact the amount of people in the store at these times seems to double. For instance I recently picked up DVD copies of The Straight Story and Kids for a grand total of £19. That's half the price of their normal retail value. They also had such gems ..." Read review
05.10.2001

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The end is nigh! Review with images

AdvantagesMost things you need are there

DisadvantagesGoing under

"So HMV is to close 60 stores, two of them from their sister book store chain Waterston's, as they issue a profit warning for a dip in profits of around 15% on last years Christmas period, resulting in a big hit on their share price. It's not quite a Zavvi situation yet with more stores closures likely soon after this round but you just can't see a long term future for them in their current form, their only strength being they are the last high street ..." Read review
22.01.2011

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Community Level 8dynamicnurse

dynamicnurse

HMV is the best for me.

AdvantagesSee text.

DisadvantagesSee text.

"... Having already been in to HMV previously this week in order to look for another item (for which I did not actually buy for whatever reason but anyway), I had actually in fact noticed that they sold this item - in my mind, I had £10 for the triple box DVD set. As I went in there to the store today, I went to the place in which I had originally seen the item in question. However as it was not there, I spent some time in looking for it in the immediate ..." Read review
12.02.2009

Ciao members have rated this review on average: very helpful