Advantages: Great prices, free delivery Disadvantages: Not really any that I can think of!
HMV.co.uk - now HMV.com, is one of the most competitively priced entertainment retailer on the web.
== The Web Site ==
The web site itself is set on a black background, with the pink and white hmv.com get closer logo, and white dog logo featuring in the top banner. At the moment, the homepage is advertising the current sale deals, featuring music from £3, DVDs from £3, box sets from £5 and games from £10.
The site is very easy to use - everything ... ...homepage. The categories are: DVD, Blu-Ray, Games, Music, Downloads, Technology, Cool Stuff and now the new Tickets section.
It also features a search bar, which makes finding Christmas and Birthday presents easier to find if you're not entirely sure what medium the item is that the person is looking for! Very rarely do I not find the item I was looking for.
The site offers notification for items that have not yet been released yet. For example, ...
Luvlylana 11.01.2009 (09.02.2009)
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Quick review of HMV.co.uk
This is my very worsrt experience of ordering on-line.
I made an order with HMV based upon their 2 page ad in the Xmas Radio Times. I ordered 5 titles.
Only one was available.
Why take a 2 page ad in the Radio Times if you have no stock?
Buyer be aware that stock is despatched from Guernsey which in my case entailed a 6 day delay in delivery.
When I will receive the balance I know not.
What a wonderful company this is!
Perhaps I ought to cancel and order elsewhere. ...
pandawalker 08.01.2009
Ciao members have rated this review on average: helpful Review of HMV.co.uk
Advantages: Very entertaining Disadvantages: There are only 3 series's......so far!
I was told that you have to be 'high' to like this show.... I disagree!
I thoroughly enjoyed the show, it is my sort of sense of humour and I found it wacky and entertaining.
It is very surreal and it has a strong cult following. It may not be to everyone's liking, but give it a chance!
I loved the Crimping songs and the deep and meaningful messages from the Moon.
I think Bob Fossil is great with his dancing in his office before he speaks to ...
lady_sleek83 01.01.2009
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Quick review of HMV.co.uk
Bought a CD......Jackie 2 Compilation album. Paid 14.99 in Liverpool store. Saw it for sale on website for 11.99 post free. Result, no more visits to HMV shop from now on. ...
ronald2394 06.12.2008
Ciao members have rated this review on average: somewhat helpful Review of HMV.co.uk
Advantages: good value on occasions Disadvantages: if anything goes wrong don't expect customer services to resolve quickly
My experience of HMV customer services is really dreadful.
Website ordering and processing is straightforward enough and the website is quite straightforward to use but when there is a problem with any item you receive that is when the problems begin.
I received a double disk DVD but on playing it even though one said disk 1 and the other disk 2 it was clear that they were the same and both in fact disk 2. Not HMV's fault clearly a manufacturing ... ...using a ordinary (not 0845) phone number I had acquired with previous problems and explained the problem and was asked to send just back the disk 1 to freepost address in Guernsey. This I did on same day with a covering letter so that there was no confusion.
As nothing heard from HMV I phoned again on 18 Nov asking when I could expect correct Disk 1. I was told my problem would be passed to a manager to deal with and I could expect a e-mail or phone ...
bobkent 24.11.2008 (25.11.2008)
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Ciao members have rated this review on average: helpful Review of HMV.co.uk
Advantages: One of the biggest range of music and dvds, good service, fast and cheap delivery Disadvantages: Some less popular music not available
Excellent special offers, they notify you by email of special offers, also for any new releases on dvds and cds. Prices are competitive, delivery is quick and cheap. I have sent items overseas for gifts and have never been disappointed. Service is excellent too if you have a query the response is very quick and they answer your question unlike some other sites. They also have a download section and you can download favourite singles for around 99p ... ...HMV is they dont offer many European music, its a shame cos I tend to search for these after I come back off holidays and can never find them. They also have some good deals on boxed DVD sets although shop around as you may save yourself around £20 by doing a little research. You get regular weekly / twice weekly updates by email so you can keep up to date with all the latest releases.....great range of products. ...
Mgeo1000 01.10.2008
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Ciao members have rated this review on average: somewhat helpful Review of HMV.co.uk
Advantages: Great service , cheaper than the stores Disadvantages: none so far .
HMV one of the UK best retailer for CD and DVD . . . . I am a regular HMV customer and always purchase from there store and know that the customer service i receive will be good and the product and always in mint condition. The delivery is Free and is always at your door within a few days . . . The delivery from HMV are really fast and i have had no problems getting my stuff. . . I was very impressed with HMV earlier this year as i purchased a CD ... ...fill my order and get my good in the end. I would highly recommend HMV and i would suggest anyone to give them a try. HMV always have a great sale at christmas and in the summer. Often HMV do limited edition dvd covers and exclusive to HMV such as the Death Proof dvd cover which was exclusive to hmv . . . The site is always up to day and is well maintained. The site also gives you information on instore events such as Record signing and gigs in store ...
nowitsonlyme 05.08.2008
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Ciao members have rated this review on average: helpful Review of HMV.co.uk
Advantages: Fast Delivery Disadvantages: High Prices, Rude Staff
I've been using HMV for many years before I got in the internet and them days the prices were reasonable and a fair price I would pay out got the things I wanted but lately they've got to expensive, I wanted the On The Buses box set which they were charging £99.99 which wasn't worth it, so I went to play.com and got the same box set and also brand new for only £49.20.
I send a complaint in saying how discusting the price was for the box and also ... ...new and all I got from them is that play.com is not a reliable shop which they find it is and is advertised on television many MANY times.
My advice is shop around before buying from hmv because they are proberly ripping you off when you can get the same item from some where else and for a cheaper price. ...
KittyKat_1989 20.07.2008
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Ciao members have rated this review on average: somewhat helpful Review of HMV.co.uk
Advantages: huge variety of products, regularly have special offers, and have a very good website Disadvantages: prices sometimes can be more expensive than other websites
I have shopped at HMV for a number of years now. I used to go shopping in town every week and buy something from there, a game, dvd or a cd most weeks. I don't tend to go into the shop now as frequently as i don't buy cd's anymore, which was my main reason for shopping there. However, i use the online website alot now, i download music from the website a few times a month. You can buy most cd's, dvd's, games etc from there, and they also now sell ... ...think they generally have good prices compared to other shops which have similar prices for downloads, games etc. I have never had a problem in downloading music, it's very easy to do. I find the service very good and efficient. There is a huge variety of products on there, i think there would be a product for most people on there. ...
fizz9999 15.02.2008
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Ciao members have rated this review on average: helpful Review of HMV.co.uk
Advantages: some good bargains, efficient service Disadvantages: bit expensive on some things
I tend to use a variety of online shops for any cd's or dvd's that I may want. I normally do a few prices comparisons to see who comes up trumps on what I am looking for. HMV being one of the sites that I do always check to see if they have anything cheap and sometimes they do beat the rest of the competition.
HMV is considered as one of the more premium retailers and has been around since 1921. Having over 200 stores across the country aswell, ... ...from Guernsey. HMV also has stores in America and across Europe. Being a premium retailer you find that they tend to stick to a certain discount off recommended retails and new release dvd's and cd's you are probably better geting from somewhere that exports them in from the likes of Hong Kong which can afford to sell them cheaper, however HMV have a reputation that they ahve to uphold.
The HMV website, I would say is very attractive and eye catching ...
blondgem 15.01.2008
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Ciao members have rated this review on average: very helpful Review of HMV.co.uk
Advantages: User Friendly Site/Extensive Disadvantages: Appalling Customer Service
After reading all the rave reviews about how great the HMV Site was as I needed some CD's for Christmas presents I thought that I'd give it a try…I wish that I'd stuck with Amazon.
The Site itself looks really good. It is, to be fair, easy to use and to navigate. It has an extensive Catalogue of Albums, Singles, DVD's, Games and Gadgets. There are also lots of Special Offers. The Site advertises free UK delivery. The delivery is similar to Amazon ... ...a fee, premium delivery services. The Site is owned and operated by HMV (Guernsey), which is a wholly owned subsidiary of HMV (UK) and is located in Guernsey. As I understand it there are certain Tax advantages. There is a UK Local rate contact number together with a list of email addresses. It is apparently site policy to, in normal circumstances, reply to emails within 24 hours, although around Christmas that increases to 72 hours.
So I registered ...
RichPrice 11.12.2007 (14.12.2007)
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Ciao members have rated this review on average: very helpful Review of HMV.co.uk
Advantages: Good choice of items, competitive prices, free delivery, easy to navigate Disadvantages: None
HMV.co.uk is a site that I've only shopped at or odered from a few times but yet its one that I check regularly and that I find is very competitive. I tend to buy alot of DVDs and video games and the main recreational stuff I like to collect/buy on Ebay but when I decide that I want to buy brand new items online then the two websites that I check first are Play.com (I've already written a review about this site - check it out if your interested) ... ...for mailings.
**Competitions**
HMV.co.uk often runs competitions, at the moment their running one in conjunction with one of the biggest movies released this summer:- The Simpsons Movie. You can win a trip to Hollywood, with no purchase necessary. The competition is very visible on the website, with a banner link to the competition page at the very top of every page, so its easy enough to find. I'm sure they'll run other, similar competitions too, ...
IzzyS 13.08.2007
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Ordered God of War 2, Sat 21st July. 30 mins later recieved email informing me that it had been despatched.
Friday 27th July, still no game. Website quotes 2-5 days, so this is 5th day. However you aren't meant to contact them about orders until 10 days has elapsed since despatch = they expect it to take a lot longer than 5 days to arrive...
Also, they weirdly charge your card by £1 instantly, then charge you for the item, and refund the £1 a few days later...
Spoke to my dad, and he has had the same problems with HMV - yet items I've ordered from Amazon manage to come within 3 days!
Don't go near HMV if you want an item delivered quickly! ...
nicthemighty 27.07.2007
Ciao members have rated this review on average: helpful Review of HMV.co.uk
Advantages: Quick delivery, free postage, a good range of titles. Disadvantages: none that I know of
HMV.co.uk has to be my number one online shop for mainly dvd's.
I don't get much chance to buy my dvd's from the shop, so decided to check out the store online and so glad I did.
I first bought a playstation game for a christmas present and it turned up 2 days later but was a psp game. (not good for my first order) The phone number is on the order sheet and is based in Jersey, so I gave them a ring, their customer service was very quick at answering ... ...was my mistake, but they said they would send the right one out right away and would put return slips in it for me to return the wrong one. The right one turned up 2 days later.
I then decided to order a couple of dvd's and again turned up in 2 days. So started having a look there before trying anywhere else.
Once or twice I found an item maybe a £1 cheaper and decided to buy from them but never again. No matter what I will stay with HMV, their ...
scooby32 01.06.2007
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Ciao members have rated this review on average: very helpful Review of HMV.co.uk
Advantages: Ease of use online Disadvantages: Poor stock control - long wait times
I would like to think that I am capable of writing a decent review but this one is going to be short!!
The ease of use of the website is good, you have the knowledge that they are a big company and can be trusted but thats about as good as it gets for me.
We ordered a few DVD titles before Christmas, a couple of them arrived eventually. The postage was really really slow. I would not even blame that on the Christmas period either as we were receiving ... ...was one DVD short in our order and we received an email from them to say that there was a delay.
We waited and Chrimbo came and gone and my poor old pop didnt get that particular prezzie as part of his Christmas box. We did order all of the DVDs weeks before Christmas.
Eventually we got an email in Feb!! stating that the DVD they had for us was damaged so they had to source a replacement!!!!
The next thing that DVD they were talking about fell ...
neiltommo123 17.02.2007
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Ciao members have rated this review on average: helpful Review of HMV.co.uk