Advantages: Easy to navigate, very quick delivery, good price, good variety of brands Disadvantages: some products not stocked
I've used HQhair.com on a number of occassions to but shampoos, conditioners and hair styling products. I have always found this to be an incredibly pleasant and enjoyable shopping experience. The website itself is very easy to use. You select from a range of drop down boxes what you are looking for - male/female or hair/make-up and so on. The pages load really quickly and you can get to the products that you are interested in very quickly indeed. ... ...within the hair care sector, where you can find most salon-stocked brands.
The prices are much cheaper than what you would pay in a salon for a bottle of your favourite shampoo/conditioner. They also often have special offers on or deals on a package of products. You do have to pay a delivery/shipping cost, but this is a flat rate, so if you order alot this is great value. Even with this added cost, it still works out cheaper than buying from your ...
katherineh123 27.09.2009
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Ciao members have rated this review on average: helpful Review of HQhair
Advantages: Quick delivery Disadvantages: The packaging isn't pretty and HQ are addictive
==HQ are the best!==
I just love the service I get at HQ hair.com they are so thoughtful and efficient even gave me some freebies to make up for a post strike.
I get news letters with fab offers and all the latest buzz that really keeps me in the know with all the newest hair and beauty stuff. For example, the other week they gave away a bag stuffed with loads of free travel sizes in hair and skin brands and I have also had a free designer cosmetic ... ...I like their selection of cosmetics and they give advice on all the products too.
You must try the Wish & Gift List service it is so clever and a couple of times when I forgot to buy a mate a gift their Instant Gift Cards were magic.
Well that's my experience - credit where credit is due!
T T ...
cuddlytiger 17.07.2009
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Ciao members have rated this review on average: somewhat helpful Review of HQhair
Advantages: None so far Disadvantages: Order form didn't work, and no reponse to customer query.
This site is appalling. I tried to order some products from them- South Beach Rocks butterfly hairclips. I entered all my personal details (including my bank details). I clicked to complete my order and was left with a blank screen and no indication of whether or not my order had been received.
I emailed straight away to try and resolve this, using the customer service form they provide on the site. However, a week later I have still had no reponse, ...
m0nkfish 17.01.2009
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Ciao members have rated this review on average: helpful Review of HQhair
Advantages: Large stock range; fabulous products Disadvantages: Sometimes problems ordering
...in a shop near me. Hqhair is my lifeline for these types of products, stocking my entire wishlist of products for Hair, Body and Face: Bliss, Stila, Bare Escentuals, Urban Decay, Benefit, Nars - you name it, they almost certainly stock it! This isn't a place for everyday shopping - it's the kind of place to pick up a special treat for yourself, as most of these products are not for those on a tight budget!
The initial impression of the site is good ... ...green colour scheme, and the first page displays a selection of new and bestselling products to catch your eye. The layout of the site is divided into sections: Hair, Skincare, Make-up, Fragrance, Men, Bath Body & Home, Accessories, Tools and Electrical. This makes it really easy to navigate to find the product you want. Once you're in the section you want, you can look at everything a particular brand has to offer, which is then further sub categorised ...
bubblegum_princess 02.01.2009
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Ciao members have rated this review on average: very helpful Review of HQhair
Quick review of HQhair
I have just used HQ hair to buy a pair of GHD's.
I was looking for somewhere safe to buy from, HQ was attractive for two main reasons:
1] the best online price
2] use Quidco and get extra 6% cashback
I placed my order on Saturday, when there was no confirmation of order, I emailed them. I received reply Monday morning (I don't think they reply to anything over the weekend). It confirmed order received, gave me tracking number etc.
Irons received first thing Tuesday morning. Gone onto www.ghdhair.com/uk and registered them without problem - 100% genuine.
Can't fault customer service or delivery time, I expect it would have been even quicker had I ordered on a weekday.
I know there has been negative feedback, but I can't fault service I received. ...
sonicboom310 21.10.2008
Ciao members have rated this review on average: helpful Review of HQhair
Quick review of HQhair
I was grabbed by the cosmetic counter and had erase paste applied , I instantly looked less tired and washed out. As I went to bed that night and took off my make up including the erase paste I realised how well it had concealed my dark circles.
I have found that applying the paste with your finger is much easier than using the applicator, and works well on spots as well. This is now a firm favorite, and if I don't have time to put make up on I use this as the difference to my face is amazing. As an extremely pale person as well this is good with the difference choices of skin tones, as I don't look like I've been tangoed ...
DancingKate 25.08.2008
Ciao members have rated this review on average: helpful Review of HQhair
Quick review of HQhair
Placed an order at 2pm on Friday afternoon and my goods were delivered at 08:30am on the Saturday morning. Fantastic - would use again. ...
tjm9981 11.08.2008
Ciao members have rated this review on average: somewhat helpful Review of HQhair
Advantages: Quick Cheap and Easy Disadvantages: The delivery time wasn't exceptional but average so not too bad
...have only purchased once from HQhair but I was completely satisfied with my purchase! What I bought was a lip balm and some ghd straighteners earlier this year.
The products arrived within a few days - so it was fairly fast. It arrived in a box to hold it all, and the box you could tell hadn't been bashed around as it was in perfect condition.
The postage was only £3.05 which was good for the size of my order - many online sites would charge £3.95 ...
jeniilouise 07.08.2008
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Ciao members have rated this review on average: helpful Review of HQhair
Advantages: Easy to use and looks great on the skin Disadvantages: Expensive and lacks in colours
I brought this product as it was compared to YSL well known concealer (the gold pen). I have quite fair skin that tans so i brought a medium but still was abit to light. However the product was lovely, it is really easy to blend, looks good on the skin and actually does what is says it will, it covers dark circles or blemishs and light reflects them, just the colours are hard to get right. The girls at the benefit counter are usually really lovely ...
louisevm777 08.07.2008
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Ciao members have rated this review on average: somewhat helpful Review of HQhair
Advantages: Good product range Disadvantages: Terrible customer service, my order took nearly a month to arrive!
I used to love HQ Hair but have now been completely let down by them twice in a row. I have ordered two lots of presents for friends from them recently and both times the items did not arrive. The first time they were aplogetic and sent my friend an apology along with some samples. This second time I ordered the present on the 15th February in order for it to arrive on the 21st February for her birthday. When it hadn't arrived by the 25th I sent ... ...March it had still not arrived (but they had long since taken payment) - I e-mailed to cancel the order and they sent back an e-mail saying it was too lat has it had been sent out that morning, but they could send me a returns envelope. Obviously this is not possible as the products have been sent to my friend! I recieved no apology or explanation for the near month delay! Terrible customer service. I would have highly recommended them a few months ...
KJC1000 12.03.2008
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Ciao members have rated this review on average: helpful Review of HQhair
Advantages: fast delivery good customer service. Disadvantages: not always the cheapest.
Great site fast delivery spot on!! ive shopped on this site many times and had good service. the only disadvantage is a couple of times ive had orders with part out of stock and to follow when i woudl have found it better if i had been told when i ordered that this was the case. they stock a fantastic range of products that are hard to find elsewhere and ship within 48 hours, they are not necessarily as cheap as other sites but you know you are getting ...
shelleyanne1983 13.06.2007
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Ciao members have rated this review on average: helpful Review of HQhair
Advantages: Large selection of products-but it's not clear if these products are out of stock Disadvantages: Bad customer service, still not received item even though they've taken my money
I will NEVER buy from HQhair.com again!! I ordered several products most of which I received but one of the items never arrived. Three weeks later, after my emails remained un-answered, I used the telephone number on the HQhair.com website and was told the that number was for orders only. I asked about my missing item and was promised it would be sent by special delivery and would arrive by 1pm the following day but it did not arrive. I gave it a ... ...can't be re-sent twice but it would be looked in to, they took my contact number and said they would call back, which they didn't. I am now looking to claim the money back through my credit card company and will be making an complaint to watchdog.
I do not recommend you purchase anything from HQhair.com, they are unreliable and the service is appalling. ...
ShellyBobbins 02.06.2007 (01.06.2007)
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Ciao members have rated this review on average: helpful Review of HQhair
Advantages: None Disadvantages: Take your money & Do not deliver
The most frustrating company I have ever ordered from. I ordered in early January, they have took their payment from my credit card in January but all they have sent me is a number of repeat mails stating that the product is out of stock for the next 5 days - it is never in stock. They have never responded to any mails I have sent and their Customer Services (if that is what you call it) do not have access to any order information!
Unless you want ...
Parry101 22.02.2007
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Ciao members have rated this review on average: somewhat helpful Review of HQhair
Advantages: none Disadvantages: Poor Communication and unreliable service
I'm still waiting for my order of GHDs it has been 8 days now and on the
www.Hqhair.com website they advertise delivery as being 2 days I have sent numerous emails which I have not had a reply to. I have been given false information by one of the agents saying the product would arrive sat between 9 and 12, this did not happen. I then rang on Monday 7 days into the order and was advised that the number I rang on was now an order line and that they ...
BigGuns23 16.01.2007
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Ciao members have rated this review on average: somewhat helpful Review of HQhair
Advantages: none Disadvantages: Horrendous customer services, dont' answer phone, email or web support. Impossible to contact
I ordered Some GHD salon hair straighteners for my wife for christmas, I ordered on 3rd dec leaving plenty of time for christmas, especially when combined with Special delivery (Next-day delivery). They still are not here, still no contact with them
Seeing as they didn't arrive in 24hrs, concerned as this is a guaranteed service, I tried to contact them, no answer to any of their contact mediums. I have been trying to contact them since 17th Dec ... ...Their telephone line just rings no one answers, Queries submitted on their website are never answered. absolutely appalling. They took the payment promptly, leaving me unable to buy my wife another present, and as it was a combined birthday and christmas present due to the cost of GHD's and that her birthday is in January, have left this time of year disapointing.
Do youself a favor, alot of stress and disapointment, buy from somewhere else. ...
dorset_dave 05.01.2007
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Ciao members have rated this review on average: helpful Review of HQhair