Advantages: Good range of motoring and cycling gear. Disadvantages: Extremely poor service at this branch.
I'm not sure i'm in the right place here. Halfords I have known for many years and visited quite a few of their stores. I have used the online pages to see if they stock what I want and the online stuff works great, does what it says on the tin, so to speak.
I recently needed to buy a new aluminium flight case for my camera gear and after trailing round a few places in Sittingbourne I had not found one that wasnt either to dear or not at all.. This ... ...The store is very well stocked for all things motorist with some camping and a good selection of bike gear. Me, my idea of shopping is that i know what i want, I get it, I pay for it and I leave, unlike the other half who lives for shops and is a nightmare. I walk past stuff in shops because I have no interest in the items, but its like being on an elastic leash as I hear her call me back to look at something she has found, which I passed ages ago. ...
leonardo1812 03.07.2009
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Advantages: Plane spotting at night Disadvantages: cant see a damn thing on the ground
Recently had the O/S dipped headlamp bulb blow.
Bought a pair of H7 blue tint replacments from Halfords.
After replacing bulbs the light pattern emmited was horrendous.
(Did not really want to go plane spotting at night)
Checked the orientation of the bulbs and even adjusted the beam height.
Could not get these little buggers to show right.
I ended up having to go to a Mercedes dealership for the genuine article which in the end were cheaper ...
bazz54 14.01.2009
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Advantages: None Disadvantages: Bad customer service, do not return calls or answer emails
Halford's online - Best avoided
I bought a SatNav TomTom 530 advertised with a 'Free £20 Voucher'. They never sent the voucher, nor provided the advetised web price.
They have no concept of 'Customer Service' and ignored my emails, and my telephone messages. They only finally called me back after I called the office of Paul McClenaghan, Director. Then, they demanded I return the SatNav to a local Halford's store for a full credit, and buy back ... ...What a way to do business?
This was too much hassle for me (to put right THEIR error). They finally agreed to send the Voucher on condition that I paid them £3.11 on my credit card!!!
I will avoid Halfords online, in the future. Buy your SatNav at Dixons, it's now only £152 delivered. ...
Archery321 18.12.2008
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Quick review of Halfords.com
Reserve & Collect
I found the actual online experience pleasing, it was simple to use and fairly quick.
It quickly became a different matter when I came to collect my items. One item was not actually available in-store. After showing the assistant my confirmation print they advised me, that particular item has been discontinued. I had only orderred it 1 hour prior!
Needless to say I will not be using this service again. The idea of reserve & collect is to save you a wasted journey... not the case here!!! ...
maddop 05.12.2008
Ciao members have rated this review on average: helpful Review of Halfords.com
Advantages: May be easy to find in local telephone books Disadvantages: You pay alot more, have to wait days instead of hours
Having had several "used" cars which at some point or another required repairs and parts I used to use Halfords an awful lot until I discovered local part centres that deal with the "trade" and with joe public.
I needed to purchase a Head Gasket set fro a Vauxhall Cavalier 1.6 and Halfords were after about £35 for one. After ringing round I managed to find one for £15 and guess what they were from the same manufacturer and would have been delivered ... ...I was able to pick up the set from the Motor Factors 3 hours later and yet Halfords told me it would be the next day or possibly 2 days.
Halfords generally use these companies and their mark up is usually well above 130% the price they actually pay. Plus you may have to wait 2 - 3 dAYS with Halfords but direct from the Motor Factors usually takes from a few hours to next day.
It is worth a look around, through the telephone books to find Motor ...
maddada 24.08.2008
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I and my wife bought 2 bikes from halfod, the service was great at the beginning till they had our money.then problems started with the 2 bikes, been back to halford 3 times and guess what. nothing been done!!!! i have seen people lie but nothing like the staff in halford. and there excuss is we are v busy.
Would not go to halford and buy anything anymore!!!
Halford clean your ACT&your STAFF ...
noah77 28.07.2008
Ciao members have rated this review on average: helpful Review of Halfords.com
Advantages: great range Disadvantages: no motorcycle parts
Halfords is a all round auto store that stocks everything for your vehicle from paints to spark plugs
It has a good range of out door equipment for camping like tents, stoves, sleeping bags, trailers and much more.
They have a large selection of mountain bikes for men, women and children aswell as all the safety equipmet you will need such as helmets, gloves, knee pads and reflective clothing.
They have a brilliant car audio section where they ... ...variety of price ranges aswell as amps, subs, speakers and all the wireing to connect them.
They have a vast array of items for cars such as haynes manuels, car paint, lights, spark plugs, alloy wheels, air and oil filters, number plates and a large range of colours of car paint.
The only down side to halfords is there lack of motorcycle accessories and parts, they only deal with a very small number of performance bikes, other lesser known brands ...
billy1970 18.07.2008
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Advantages: Wide range, good offers. Disadvantages: Some staff are a bit dim.
I have looked on product search for Halfords and all that comes up is Halfords.com, yet nearly all the reviews are related to the shop itself so I'll post my review here too. If anyone is pedantic enough and really cares that much they can rate me down, feel free! Before you do, please note that Ciao have a facility for 'branch address' at the bottom, so I guess they know it is not an internet site!
I suppose I am quite a regular shopper at Halfords; ... ...some camping equipment and various bike and car accessories.
Apparently Halfords has been going for nearly 100 years and up until the 70's was predominantley a bike store; I certainly remember getting a Raleigh there when I was younger. I digress, they are a pretty big group now, and like many 'groups' have a corporate image, corporate training and corporate 'speak'.
The good points:
1. Generally, the decent size stores are slightly out of town ...
paulhanton 01.06.2008
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Quick review of Halfords.com
I too had the same problem using halfords reserve and collect service. I placed my order online at the lower price got a reservation number for the local store and when i got there an hour later they had sold it. Very poor service and a waste of money travelling. Halfords should not offer the collect in store service unless they intend to allocate the item. ...
thomasjames 09.05.2008
Ciao members have rated this review on average: helpful Review of Halfords.com
Advantages: Often cheaper prices, immediately available (if not sold) Disadvantages: No apparent mechanism to stop your reserved item being sold
...Nuvi 310 and found that halfords.com had them available at £9.99, reduced from £19.99. This was the best price that I could see anywhere, so since I wanted it urgently, I decided to use the Reserve and Collect system and collect from my local store. The online transaction went well, and i arrived at the Stockton store clutching my confirmation. I was immediately approached by a helpful member of staff who went to look for my order. After about 5 ... ...was seraching through the satnav items for sale. He eventually pulled out a similar item but took some convincing that it was not what I ordered. He then retrieved an item at least 5 times as large, which I also rejected. He then checked on line and decide that the item must be there. After removing some 50 items from the racks, he found the only one in stock of the item I ordered. This took some 20 minutes. What concerned me more than the waiting ...
mashpuma 01.04.2008
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Advantages: Reasonable price with online code Disadvantages: Products keep getting 'lost in the post'. Customer Service couldn't care less
Ordered a TomTom720 from halfords.com mid Jan, as the price using an online code was very competitive. However, after initially being impressed with the price and speed at which the product was dispatched, I have had nothing but trouble.
Money was taken out of my account on dispatch, but apparently DHL lost the parcel. Halfords couldn't dispatch another until DHL had confirmed this, which took about a week. Eventually Halfords sent out another, ... ...Still waiting for DHL confirm they've lost it (have been waiting a week!) so apparently Halfords can't sent out another yet.
Customer phone service appalling - they never call back. So 3.5 weeks later Halfords have my cash but I've not got my TomTom and I'm wasting so much time everyday on the phone to them chasing it. BE WARNED! ...
KaitEaton 06.02.2008
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Halfords are diabolical. Ordered Tomtom for a christmas present and paid for premium next day delivery. Address label was missing key address information but did have correct post code.. courier simply returned package to depot and marked incorrect addresss/address not found, courier claimed contacted Halfords who insisted address was correct. No attempt to contact me, had to travel 80 miles to collect package to be sure to get it for Christmas. Emailed Halfords on 5 occassions chasing delivery but got no response at all. ...
mercaclassman 24.01.2008
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I purchased a rather expensive car cover from the High Wycombe London Rd branch, returned home with it some 17 miles away, took it out of the box to find it had been fitted to a car already, it was ripped and was in a box marked Extra large in fact it was a medium.So back i go the following morning another 17 miles and let them know my displeasure, how had this item found its way back onto the shelf? the manager showed about as much interest in my ... ...at the Chelsea dogs home in fact he hung his head, unable to make eye contact while he mumbled give him his money back... great, what about the total piss off of spending the time to return the goods,Wont be sending any more hard earned into the Halfords till ... ...
DARVIE 04.01.2008
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Ciao members have rated this review on average: somewhat helpful Review of Halfords.com
Advantages: Decent range of bikes Disadvantages: Awful staff, no such thing as 'customer service', expensive for essentially faulty goods.
My experience with Halfords Bikehut has been, like many others, absolutely appaling.
After waiting for 15 minutes before I got any service and then being told that both of the bikes I wanted were out of stock, I settled for buying one off the shop floor.
Half way through checking if the bike was in full working order, the young man disappeared (I later found out that his shift had ended). 10 minutes later girl started to look over it and concluded ... ...be repaird, so I would have to come back the next day to pick it up.
I went back the next day and was told my bike was fixed and ready to go. Whilst waiting to be handed my warranty information, the bike was just standing leaned against the desk, and the front tyre went flat. This was apparently because the person who had pumped up the tyre had noticed the bad valve, but done nothing about it. I therefore had to wait another 15 - 20 minutes whilst ...
sn33zy440 13.09.2007
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Advantages: Convenient - One of the only large retail motor factors. Disadvantages: Bad Service, Overpriced Products. Poor Range Of Products
Everyone knows what "Halfrauds" are like I'm sure.
Bad customer service, overpriced stock and inferior products. It is a shop for people who just don't know or have no time to go elsewhere and unfortunately there aren't many alternatives unless you know a specialist motor factors.
Bike Hut
I do not know much about push bikes but a friend who is an experienced rider, only buys parts if he has previously researched and knows they are decent. For ... ...bike with an image of a similar looking bike (to the one for sale) on a banner behind it riding a 'downhill course'. The actual bike on display was no where near manufactured to withstand the kind of riding portrayed for that model of bike simply because the frame was a very weak one. This was misleading and could result in a fatal injury.
Ripspeed
The motor section of the shop sells alloys, car care, servicing items, spare parts, car audio, sat ...
Tech777 28.08.2007
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