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Halifax Home Insurance

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Reviews - Halifax Home Insurance

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Not for me

“Halifax Insurance”

published 09/11/2005

None

Will not pay for water damage full stop!

On returning from our family holiday we were greeted by a neighbour that was looking after our home. She informed us that there were extreme weather conditions and we had suffered a leak to our bay window flat roof. Our neighbour to her credit had minimised much surrounding damage as she could...

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Not for me

Relatively cheap

They don't pay out and are ignorant

I had a fire and it took me nearly seven YEARS to claim. I was about to sell my house before the fire and move to my house in Spain. I managed to get a buyer after the fire but at a much reduced price. I complied with all the requirements of the company but I couldn't live in the house and the...

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Satisfactory

Good competitive quote

tell you that you are covered for everything until...

We took out our house insurance for buildings and contents with Halifax when we had our mortgage with them last October. They advised us it would help with our mortgage application if we had a complete package with them i.e payment protection,house insurance, life insurance, so we did. The...

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Not for me

published 20/11/2007

Don't use Halifax! It took them 11 months to repair the damage caused by vandals before I moved in so couldn't unpack and didn't settle - moving house now because of this. No customer service and they let their insurance person file their report 3 months late, despite my ringing weekly to find out what was happening. Please don't sign with them - they are the worst insurance company around. They only repaired the house after I reported them to a TV consumer produuction company, Which and The Guardian - by then, I'd been waiting 10 months. THEN they took the men off the job three times to sort out 'more urgent' cases - insult to injury. Never again!

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Not for me

None-Post Office Ins.£100 cheaper

They won't pay out to genuine customers

Having never claimed on house insurance before, the £200 excess didn't concern me that much until I had a leak from my bathroom which sent sparks flying through the living room light, made a crack and stain in my ceiling and ruined my carpet which had cost about £1,000 two years ago. My brother...

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Excellent

cheap, lightening fast turnaround, excellent custo...

None

I have only had Halifax home contents insurance for 8 months and I took it out because they were offering the best deal at the time. I pay £180 per year and that includes accidental damage, personal belongings while away from the home and with a £50 excess. I spilt something on my antiquated...

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Not for me

supposedly comprehensive cover

too expensive for existing customers

My buildings and contents insurance has been with the Halifax for many years and even though I shopped around, it always came out well for price and unlimited contents cover. This year, however, the renewal was £930. Comparison websites produced several cheaper quotes but the only one that was...

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Excellent

“Great Insurance”

published 07/10/2006

great price

none

I have both my building and contents insurance with halifax. In the past iv been insured with a couple of other well known companies but for the past 2 years iv been with halifax as there prices have been the cheapest for the most cover. I can honestly say that there service is first class, any...

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Excellent

published 07/08/2008

Paid up when I lost my personal belongings (phone, sunglasses etc) I had gone with the Halifax cover for 6 years without a claim, when I lost my glasses and iPhone and some cash on the way to the airport. I rang Halifax on return and they refunded the amount straight into my account. No quibbles at all. I lost my no claims which means a 30% rise next year, and an excess of £100 but when you've lost over £600 worth... it's a no brainer HIGHLY RECOMMENDED.

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Not for me

published 06/10/2008

please dont expect the people they send to repair your home to do a decent job,i could cry looking at the way my home is being repaired at this very moment and am very tempted to ask the workman to leave and i will do it myself.I've faught really hard and pestered the halifax to sort my repairs out and what a huge mistake i have made.

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Not for me

LOW PREMIUMS

DONT PAYOUT! WILL TRY AND FOB YOU OFF RIDICULOUS, ...

17th May 2009, I had a leak from my radiator in my lounge. We were not at home when it happened, when my wife came home at about she found that the radiator was spraying water in all directions. 6pm The water had gone into my dining room floor, my lounge walls, floors sofas and curtains. We...

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Not for me

“Won't pay out....”

published 01/06/2011

You speak to someone in an English call centre

Everything - you will pay and never put in a succe...

I had two bikes stolen from my garage. Halifax won't pay out because the bikes weren't 'named' on the policy - despite the fact that I had pedal cycles cover. I bought the bikes after I bought the policy and Halifax said that I should have informed them. I just called them to cancel the policy...

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Not for me

“miss”

published 12/06/2008

None

Unhelpful customer 'service' staff

A couple of weeks ago i stood on the toilet pan to reach for something, the pan tipped over leaving the pipes in place but me and the pan on the floor! The water went through to the celing below causing it to crack on the plasterboard joints. I called the insurance who said they would ring me...

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Not for me

“Worst thing I have ever done”

published 30/10/2006

cheap

No good if you have to make a claim

I recently changed my home insurance to Halifax Home Insurance for money saving reasons. FANSTASTIC ...UNTIL YOU HAVE TO MAKE A CLAIM ! We had a serious fire three months after joining Halifax on an unlimited house rebuild and contents cover. 50% of house and contents damaged. Thought we were...

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Not for me

“Halifax home insurance”

published 31/08/2006

None

Very slow process, unhelpful

My kitchen floor collapsed nearly 4 weeks ago, due to a leak. I reported this to Halifax on the day it happened and I am still waiting to hear if they will pay for the repairs. In the meantime, my kitchen is a health and safety hazard. When I first called them, an appointment was made for someone...

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