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Home > Finance > Insurance > Home Insurance > Halifax Home Insurance

User Reviews

for Halifax Home Insurance

Rating Summary based on 19 reviews

  • 5 Stars
    		4
  • 4 Stars
    		0
  • 3 Stars
    		0
  • 2 Stars
    		1
  • 1 Star
    		14

Detailed rating

  • Competitiveness of APR
  • Comprehensiveness of range of products
  • Efficiency of service
  • Online - Content/organization of site
  • Online - Ease of applying for products
  		• 2.2
  		• 2.4
  		• 1.9
  		• 1.6
  		• 1.7

Review attribute filters

Previous page Next page Page 1 of 2 | 1 to 10 out of 19 Review(s)
  • 21 of 21 Ciao users found the following review helpful
    Picture of tspeid

    tspeid

    1 Star Halifax Insurance 09/11/2005
    User doesn't recommend the product

    Advantages Advantages None

    Disadvantages Disadvantages Will not pay for water damage full stop!

    On returning from our family holiday we were greeted by a neighbour that was looking after our home. She informed us that there were extreme weather conditions and we had suffered a leak to our bay window flat roof. Our neighbour to her credit had minimised much surrounding damage as she could. Nevertheless the laminate flooring was damage and the ceiling had sagged considerably as a result of the rainwater. We are insured via St Andrews Insurance PLC who is actually also Halifax. They sent someone to assess the extend of damage and on concluding this arranged to send someone to take samples ... more
  • 9 of 9 Ciao users found the following review helpful
    Picture of tiffandstevie

    tiffandstevie

    5 Stars Halifax Home Insurance delivered on their promises 03/11/2007
    User recommends the product

    Advantages Advantages cheap, lightening fast turnaround, excellent customer service

    Disadvantages Disadvantages None

    I have only had Halifax home contents insurance for 8 months and I took it out because they were offering the best deal at the time. I pay £180 per year and that includes accidental damage, personal belongings while away from the home and with a £50 excess. I spilt something on my antiquated computer the other day and gave them a call. I made the phone call on Wednesday evening and received a phone call on Thursday morning as promised by the people who were going to come out and "inspect" and possibly repair my PC. As it stood, they advised that because my computer was quite old in today's ... more
  • 8 of 8 Ciao users found the following review helpful
    Picture of walterdeco

    walterdeco

    1 Star halifax building and contents insurance 21/10/2007
    User doesn't recommend the product

    Advantages Advantages supposedly comprehensive cover

    Disadvantages Disadvantages too expensive for existing customers

    My buildings and contents insurance has been with the Halifax for many years and even though I shopped around, it always came out well for price and unlimited contents cover. This year, however, the renewal was £930. Comparison websites produced several cheaper quotes but the only one that was directly comparable was M & S at £600. As the Halifax were also offering to beat your quote and freeze for 3 years I tried their website but was unable to get a quote online because I was already a customer! So I tried again using next door's house number with all my details. Result- £560!!! So I went ... more
  • 13 of 13 Ciao users found the following review helpful
    Picture of melissa250

    melissa250

    2 Stars Fully comp insurance? might aswell be 3rd party! 27/02/2004
    User doesn't recommend the product

    Advantages Advantages Good competitive quote

    Disadvantages Disadvantages tell you that you are covered for everything until you try and claim

    We took out our house insurance for buildings and contents with Halifax when we had our mortgage with them last October. They advised us it would help with our mortgage application if we had a complete package with them i.e payment protection,house insurance, life insurance, so we did. The premiums wasn't too bad in price so we didn't think anything of it. I did however read all the small print and check with the advisor what we was and wasn't covered for. On Feb 1st 2004 we awoke as normal went into the utillity area and water was coming in from the flat roof, it wasn't just coming in it was ... more
  • 36 of 36 Ciao users found the following review helpful
    1 Star Quick review of Halifax Home Insurance by TIredout 20/11/2007
    Don't use Halifax! It took them 11 months to repair the damage caused by vandals before I moved in so couldn't unpack and didn't settle - moving house now because of this. No customer service and they let their insurance person file their report 3 months late, despite my ringing weekly to find out what was happening. Please don't sign with them - they are the worst insurance company around. They only repaired the house after I reported them to a TV consumer produuction company, Which and The Guardian - by then, I'd been waiting 10 months. THEN they took the ... more
  • 12 of 13 Ciao users found the following review helpful
    Picture of SHELLY78

    SHELLY78

    5 Stars Great Insurance 07/10/2006
    User recommends the product

    Advantages Advantages great price

    Disadvantages Disadvantages none

    I have both my building and contents insurance with halifax. In the past iv been insured with a couple of other well known companies but for the past 2 years iv been with halifax as there prices have been the cheapest for the most cover. I can honestly say that there service is first class, any time iv had to call iv been answered quickly and the staff have always been polite and helpful. I am covered for unlimited contents and building, accidental damage (i need this with 2 kids running around lol) belongings away from home, legal help and 24 hour call out all for the great price of 420 ... more
  • 30 of 32 Ciao users found the following review helpful
    5 Stars Quick review of Halifax Home Insurance by swarner 07/08/2008
    Paid up when I lost my personal belongings (phone, sunglasses etc) I had gone with the Halifax cover for 6 years without a claim, when I lost my glasses and iPhone and some cash on the way to the airport. I rang Halifax on return and they refunded the amount straight into my account. No quibbles at all. I lost my no claims which means a 30% rise next year, and an excess of £100 but when you've lost over £600 worth... it's a no brainer HIGHLY RECOMMENDED.
  • 7 of 8 Ciao users found the following review helpful
    Picture of honestaccount

    honestaccount

    1 Star halifax home insurance-not worth the paper it's written on! 22/02/2010
    User doesn't recommend the product

    Advantages Advantages None-Post Office Ins.£100 cheaper

    Disadvantages Disadvantages They won't pay out to genuine customers

    Having never claimed on house insurance before, the £200 excess didn't concern me that much until I had a leak from my bathroom which sent sparks flying through the living room light, made a crack and stain in my ceiling and ruined my carpet which had cost about £1,000 two years ago. My brother sorted the light after several hours of colourful language and I filled and painted my ceiling. Couldn't budge the stain though so onto Halifax. That's when the real comedy act began. I was advised of the £200 excess and a further £250 excess because it was water damage caused from a leak! Wow, but ... more
  • 3 of 4 Ciao users found the following review helpful
    Picture of rsb123

    rsb123

    1 Star ABSOLUTELY DISGUSTING SERVICE, RUDE AND TOTALLY UNACCEPTABLE 12/07/2009
    User doesn't recommend the product

    Advantages Advantages LOW PREMIUMS

    Disadvantages Disadvantages DONT PAYOUT! WILL TRY AND FOB YOU OFF RIDICULOUS, DONT FALL FOR IT

    17th May 2009, I had a leak from my radiator in my lounge. We were not at home when it happened, when my wife came home at about she found that the radiator was spraying water in all directions. 6pm The water had gone into my dining room floor, my lounge walls, floors sofas and curtains. We decided that the best thing was to claim on our Halifax home insurance policy because of the amount of damage caused. We rang up the next day and a week later someone came out to have a look. The loss adjuster was extremely rude and basically she told me half the things you have claimed for are just ... more
  • 17 of 22 Ciao users found the following review helpful
    1 Star Quick review of Halifax Home Insurance by babybrian 06/10/2008
    please dont expect the people they send to repair your home to do a decent job,i could cry looking at the way my home is being repaired at this very moment and am very tempted to ask the workman to leave and i will do it myself.I've faught really hard and pestered the halifax to sort my repairs out and what a huge mistake i have made.
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