21 of 21 Ciao users found the following review helpful
Disadvantages Will not pay for water damage full stop!
On returning from our family holiday we were greeted by a neighbour that was looking after our home. She informed us that there were extreme weather conditions and we had suffered a leak to our bay window flat roof. Our neighbour to her credit had minimised much surrounding damage as she could. Nevertheless the laminate flooring was damage and the ceiling had sagged considerably as a result of the rainwater. We are insured via St Andrews Insurance PLC who is actually also Halifax. They sent someone to assess the extend of damage and on concluding this arranged to send someone to take samples ...
9 of 9 Ciao users found the following review helpful
Advantages cheap, lightening fast turnaround, excellent customer service
I have only had Halifax home contents insurance for 8 months and I took it out because they were offering the best deal at the time. I pay £180 per year and that includes accidental damage, personal belongings while away from the home and with a £50 excess. I spilt something on my antiquated computer the other day and gave them a call. I made the phone call on Wednesday evening and received a phone call on Thursday morning as promised by the people who were going to come out and "inspect" and possibly repair my PC. As it stood, they advised that because my computer was quite old in today's ...
8 of 8 Ciao users found the following review helpful
Advantages supposedly comprehensive cover
Disadvantages too expensive for existing customers
My buildings and contents insurance has been with the Halifax for many years and even though I shopped around, it always came out well for price and unlimited contents cover. This year, however, the renewal was £930. Comparison websites produced several cheaper quotes but the only one that was directly comparable was M & S at £600. As the Halifax were also offering to beat your quote and freeze for 3 years I tried their website but was unable to get a quote online because I was already a customer! So I tried again using next door's house number with all my details. Result- £560!!! So I went ...
13 of 13 Ciao users found the following review helpful
Advantages Good competitive quote
Disadvantages tell you that you are covered for everything until you try and claim
We took out our house insurance for buildings and contents with Halifax when we had our mortgage with them last October. They advised us it would help with our mortgage application if we had a complete package with them i.e payment protection,house insurance, life insurance, so we did. The premiums wasn't too bad in price so we didn't think anything of it. I did however read all the small print and check with the advisor what we was and wasn't covered for. On Feb 1st 2004 we awoke as normal went into the utillity area and water was coming in from the flat roof, it wasn't just coming in it was ...
36 of 36 Ciao users found the following review helpful
Don't use Halifax! It took them 11 months to repair the damage caused by vandals before I moved in so couldn't unpack and didn't settle - moving house now because of this. No customer service and they let their insurance person file their report 3 months late, despite my ringing weekly to find out what was happening. Please don't sign with them - they are the worst insurance company around. They only repaired the house after I reported them to a TV consumer produuction company, Which and The Guardian - by then, I'd been waiting 10 months. THEN they took the
12 of 13 Ciao users found the following review helpful
Advantages great price
I have both my building and contents insurance with halifax. In the past iv been insured with a couple of other well known companies but for the past 2 years iv been with halifax as there prices have been the cheapest for the most cover. I can honestly say that there service is first class, any time iv had to call iv been answered quickly and the staff have always been polite and helpful. I am covered for unlimited contents and building, accidental damage (i need this with 2 kids running around lol) belongings away from home, legal help and 24 hour call out all for the great price of 420 ...
30 of 32 Ciao users found the following review helpful
Paid up when I lost my personal belongings (phone, sunglasses etc) I had gone with the Halifax cover for 6 years without a claim, when I lost my glasses and iPhone and some cash on the way to the airport. I rang Halifax on return and they refunded the amount straight into my account. No quibbles at all. I lost my no claims which means a 30% rise next year, and an excess of £100 but when you've lost over £600 worth... it's a no brainer HIGHLY RECOMMENDED.
7 of 8 Ciao users found the following review helpful
Advantages None-Post Office Ins.£100 cheaper
Disadvantages They won't pay out to genuine customers
Having never claimed on house insurance before, the £200 excess didn't concern me that much until I had a leak from my bathroom which sent sparks flying through the living room light, made a crack and stain in my ceiling and ruined my carpet which had cost about £1,000 two years ago. My brother sorted the light after several hours of colourful language and I filled and painted my ceiling. Couldn't budge the stain though so onto Halifax. That's when the real comedy act began. I was advised of the £200 excess and a further £250 excess because it was water damage caused from a leak! Wow, but ...
3 of 4 Ciao users found the following review helpful
Advantages LOW PREMIUMS
Disadvantages DONT PAYOUT! WILL TRY AND FOB YOU OFF RIDICULOUS, DONT FALL FOR IT
17th May 2009, I had a leak from my radiator in my lounge. We were not at home when it happened, when my wife came home at about she found that the radiator was spraying water in all directions. 6pm The water had gone into my dining room floor, my lounge walls, floors sofas and curtains. We decided that the best thing was to claim on our Halifax home insurance policy because of the amount of damage caused. We rang up the next day and a week later someone came out to have a look. The loss adjuster was extremely rude and basically she told me half the things you have claimed for are just ...
17 of 22 Ciao users found the following review helpful
please dont expect the people they send to repair your home to do a decent job,i could cry looking at the way my home is being repaired at this very moment and am very tempted to ask the workman to leave and i will do it myself.I've faught really hard and pestered the halifax to sort my repairs out and what a huge mistake i have made.