Rating Summary

Detailed rating

Wide range/choice of products?
Helpfulness of Staff
Delivery time
Repair/Replacement Service
1-15 of 56 reviews Show most helpful reviews first Newest first

 

Community Level 6Tadders

Tadders

Is it really worth the hassle? Diamond review Review with images

AdvantagesDesigner furnishings at an affordable price

DisadvantagesOnce ordered, you may never see your purchase again!

"...we've ever set foot in. Harveys won simply because it had the product we were looking for at the right price. THE COMPANY AND ITS CLAIMS Harveys describe themselves as 'Britain's most exciting home furniture retailer…offering collections that will fire your imagination'. I think I'd agree with the fact that they have good collections, but I'm not so sure about the exciting and inspirational part! They offer affordable furnishings for all your ..." Read review
09.05.2006

Ciao members have rated this review on average: very helpful

Community Level 6bazzaolear...

bazzaoleary77

Harveys You What ????????

AdvantagesNice Offers To Be Had

DisadvantagesSlow, Bad Quality and Poor Customer Service

"In July last year I was sitting nice and cozy in the living room watching the telly with the babies when I noticed a bulge in my ceiling stupidly I got the ladder out and went investigate by rubbing my hand over the bulge to see just what it was and the next minute I fell off the ladder and landed with a thump. When I pulled myself up I noticed that water had flooded through the ceiling and soaked not only my sofa but the carpet as well. That was ..." Read review
05.02.2007

Ciao members have rated this review on average: very helpful

Community Level 5Fiver29

Fiver29

A Tale of 2 Settees

AdvantagesPolite, efficient staff, quick delivery

DisadvantagesSlight error with email.

"...My only criticism of Harveys comes from the internet receipt, which stated I would receive a paper invoice within 3 days and then a phone call to arrange delivery. I actually forgot about this, and it was only a month later when my daughter asked how long it would be before the sofa came, that I realised I hadn't received any paper invoices. So I started to panic a little, in case the order hadn't been processed properly but my money had been taken ..." Read review
04.10.2009

Ciao members have rated this review on average: very helpful

Community Level 2137699

137699

Harveys Kitchen Studio

AdvantagesAbove Average Quality, Reasonable Prices, Excellent Designers

DisadvantagesNone!

"Kitchen Studio is part of the Harvey's Group, and has branches within Harvey's furniture stores, and Roseby's linnen stores. Kitchen Studio itself is a designer, supplier & fitter of kitchen units, work surfaces & appliances. Having recently moved into a house with a kitchen which was barely fit to prepare food in, a new kitchen was high on our list of priorities to sort out. We had a look around the various offerings, and made a shortlist ..." Read review
01.10.2004

Ciao members have rated this review on average: very helpful

Community Level 4vonney1967

vonney1967

The sofa from hell (harveys) Review with images

AdvantagesNone

DisadvantagesPoor quality, 16 week wait for delivery, awful customer service.....

"...at the large collection of Harveys sofas online and instantly fell in love with the gorgeous looking cleo corner units. They have a chunky modern look to them and can be upholstered in leather, a large range of different colours is available. On February the 16th we went to Harveys and ordered a right hand facing chaise cleo corner unit upholstered in what was apparetly high quality black leather, it was gorgeous. We thought it would be perfect ..." Read review
02.07.2007

Ciao members have rated this review on average: very helpful

Community Level 1outofpocket2

outofpocket2

Buyer Beware with Harveys Concorde corner units

AdvantagesNone

DisadvantagesLose your deposit

"...wide. We had a leaflet from Harveys with the overall dimensions and we had sat on it in store. There was nothing to suggest it would not fit. It is simply the way it disassembles that causes the problem. The delivery man said it happened before with Concordes - so Harveys must be well aware of the issue. When I rang the store about it the Assistant Manager, rather airily and cheerfully, said it was a shame that I hadn't seen him when we bought ..." Read review
23.09.2011

Ciao members have rated this review on average: very helpful

Community Level 1aidymcshady

aidymcshady

as the slogan says, feel good furniture

Advantagesgreat customer service

Disadvantageslate delivery

"...some pretty outragious review on harveys customer service so I was dreading dealing with them but they've redeemed themselves. They called when they said they would, they chased my order and hurried things along and thank god my wife's chair arrived with days to spare before our son arrived.She says it's the most comfortable and supportive chair for feeding in and have a footstool to be able to put her feet up was the icing on the cake. I don't ..." Read review
08.03.2012

Ciao members have rated this review on average: helpful

Community Level 1Roebuckio

Roebuckio

The worst customer service ever!

AdvantagesDecent range of products

DisadvantagesDiabolical customer service, NON delivery of purchases, excuses

"... We then went back to harveys to collect our refund, again we were waiting a few minutes before the manager casually walked over, asked for our card, no questions asked, no apologies, not even an attempt to save the sale! Ignorant, poor customer service and perhaps that explains why in a retail park that attracts 3,000+ customers a day minimum that we were the only people in his shop. Will NEVER be back, will NEVER recommend. if your shopping in ..." Read review
28.06.2010

Ciao members have rated this review on average: helpful

Community Level 1MAZALEE

MAZALEE

MRS M LEE

AdvantagesNONE

DisadvantagesPLENTY

"My leather suite consisting of a 3 & 2 seater was purchased 2 years ago from Harveys, Within the first couple of months the arms on the 3 seater broke 3 times and they had to come out and fix it. Now the arms on the 2 seater are losing their colour also one of the back cushions.Went into the store gave me a number to ring, to cut to the chase I had to pay £45 for a report which was off Homeserve who work for Harveys, engineer said it was probably ..." Read review
06.02.2008

Ciao members have rated this review on average: helpful

Community Level 1Weeniepots

Weeniepots

Second to none service

Advantagesfantastic quality

Disadvantagesslight delay with delivery

"...ordered a display cabinet from Harveys to display all my china and teapots in the kitchen. I knew roughly what I wanted, but needed a bit of advice and guidance as to what would go well with my current funiture. I wasn't able to buy all new kitchen furniture, so needed something to go with my current table. The sales team were very helpful and were able to offer me advice as to which colour wood would be a good match for my furniture. After placing ..." Read review
05.01.2012

Ciao members have rated this review on average: helpful

Community Level 1jasah

jasah

Still waiting

Advantagesnone

Disadvantagesdelays and damaged goods

"...the sideboard. Contacted Harveys and as we were going on holiday that week an independent inspector came on 29/4 to look at the damage. He agreed to 3 replacement chair covers but the damage to the sideboard was not great but was irreparable and we would either be given a new one or offered a good discount by Harveys within the next couple of days. Rang after a fornight, paperwork found after searching - had been misplaced. 3 chairs would be ordered. ..." Read review
24.06.2006

Ciao members have rated this review on average: helpful

Community Level 1Vodiddlyo

Vodiddlyo

Harveys warranty RIP OFF

AdvantagesBrilliant staff

DisadvantagesWarranty they sell

"I purchased two wardrobes from Harveys two years ago. Lima and Stockholm four and three door. I took out the insurance to cover for accidental damage etc. so when i broke the mirror on the Lima wardrobe i claimed, the guy came out to have a look and said that there would be no problems in replacing it. waited and waited...to receive a letter saying it was discontinued!! this is not so as its still on sale in the stores. I recieved a credit ..." Read review
19.10.2008

Ciao members have rated this review on average: helpful

Community Level 1ritukarlekar

ritukarlekar

Harveys Strike Again - Absolute Nightmare - never ever ever...

AdvantagesIf they stop lying to customers, maybe the product will stand a chance...

DisadvantagesExtermely poor customer service, no single ownership, too much of bluffing, absolutely rubbish .

"...a new house. shopping at harveys croydon has been a disaster experience since the customer sales service is excellent but the support is absolutely horrible.It has been very uncomfortable to sitting in a newly refurbished house with no sofa or no dining table in my state but Harveys still didnt understand and turned deaf ears to the entire situation. Now I have 4-6 weeks left before the baby is delivered and still the issue is not sorted.We finally ..." Read review
30.07.2009

Ciao members have rated this review on average: helpful

Community Level 1bobbyt64

bobbyt64

Aftersales

AdvantagesSeemed to offer us a good deal at the time

DisadvantagesPoor customer Service

"...facing Chaise Corner suite from Harveys in Sheffield. We thought we got a good and deal still do. However after about 10 months of usage, which includes sharing the home with 3 kids (although normally well behaved) We noticed that the only arm on the Sofa had developed a bow in it. (ie started to sag) I checked the reciept and was happy to find that there was a 12 months guarentee with the Sofa and began to call the store, from where I first purchased ..." Read review
30.03.2007

Ciao members have rated this review on average: helpful

Community Level 1erniex89x

erniex89x

What a refreshing change to have bloody good service!!

AdvantagesAll round great service, from start to finish

DisadvantagesNone

"...read a few reviews about harveys and was hesitant to use them at first, but with the sale they had on, the wife and I decided that we would be prepared to wait if the product was delayed as the savings we would make were greater than the need for our table to be here immediately. I'm also retired so staying in to wait for a delivery wasn't going to be an issue for me either. Anyway, we went to our local store and picked out the table the wife had ..." Read review
20.12.2011

Ciao members have rated this review on average: helpful



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