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Reviews - Hastings Direct

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Not for me

None if you have to claim

Appalling service outside of FSA guidelines

On returning from my recent trip to France, I came home to find to find two nasty surprises. The first was in my haste to leave I had forgotten to do the washing up and there was a good smelly pile of decaying plates and cups just waiting for an industrial hose. No one else to blame but myself on...

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Satisfactory

“An insurance nightmare”

published 20/03/2001

Cheap cover

Just don't seem interested once they've got your m...

The following story is true but all names have been changed to protect the innocent (and to make sure I have a house to go home to!!) Just after christmas I was driving to spend new year's with my boyfriend at his house in manchester. I set off with my boot loaded up with goodies from christmas...

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Satisfactory

“bullied by the big boys”

published 20/02/2005

free booklet and free phone no:

not helpful

Over the last decade I’ve been lucky enough to be given a company car. I never needed to worry about paying off car loans or budgeting £50 per hour for garage maintenance. Or having to deal with insurance brokers (and having to go to confession after!). Maybe have the privilege of queuing up for...

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Satisfactory

“Their incompetence cost me!”

published 31/08/2000

Cheapish

Poor customer relations, disorganised, limited cov...

My first car insurance policy was with Hastings and, despite giving me one of the best premium offers I could find, my overall impression of the company is not very high. After about six months of being insured with Hastings I was involved in a minor accident which, it was decided, was a fifty...

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Not for me

please .......this is insurance

dreadfull customer services , audacious terms and ...

Insurance ..... one word sure to strike fear into the hearts of any decent ,honest hardworking man/woman ,Especially car insurance we all need it though how many of us ever really use it and with premiums at an all time high its a mine field of stress and expense out there with companies and...

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Not for me

published 13/06/2007

A cheap car insurance that doesn\'t deliver when you need to make a claim. We had an accident which was third parties fault, but was not straight forward (We were stationary, but as we were sitting at a T junction they claimed we drove out and hit them). Hastings decided that it was our fault without reading our statement and settled! We asked to use legal cover to dispute and legal team advised we try to go for 50/50 claim. Was not happy but continued as this was better than taking blame. Today received a letter saying that it has been settled to their favour and it could be taekn no further. How can they be so cheap when they don\'t look after their clients!. I will be moving when need to renew!

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Super

“The bottom line.”

published 09/05/2004

The cheapest

None to date

Let me set the record straight. I currently have a comprehensive insurance policy with Hastings Direct, for one reason and one reason only: it was and still is the cheapest. Wether you have 3rd Party only, 3rd Party fire and theft or Comprehensive insurance, the cover of each is set by the...

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Satisfactory

“Hastings: A DIRECT rip-off!!”

published 21/07/2005

Cheap, free phone number

Poor customer service

When I bought my last car, I shopped around for the cheapest car insurance possible and Hastings Direct came up with having the cheapest quote, so they got my business. My car was a cheap little run around, something to get me from A to B. It was a VW Polo, J reg, 1.0l and cost me £500 in 2002. I...

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Not for me

Good to start with.

Drop you like a stone without warning.

My sister had an accident about a month ago when a car pulled out from a side road and hit her in the side.The third party immediately admitted liability and was very sorry,(my sister had her 6 mth old son in the back).That evening the lady in question turned up with her husband to look at the...

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Not for me

None!

very very poor on the admin side & getting claims ...

I was with Hastings for 3 years but the last year was not through my own choice! In 2011 somebody reversed into my car so I processed a claim with them, My first problem happened a month later (this was about 2 months after my renewal when I was starting my third year of insuring through them) I...

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Not for me

intended to be cheap

poor customer service

I am very angry with Hastings Direct for making our family's life so much more difficult this year. Whenever I buy car insurance, I buy it annually. This is a good way of making sure that we are spending as little as possible on motor insurance. Hastings, however, decided to use our Direct Debit...

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Not for me

“Watch out for Renewals....”

published 26/11/2002

None

Dishonest

On my third year renewal they doubled the excess for no reason... (other than maximising their profits...) I only found out when I had a claim!! Apparently my fault for not checking the small print, but who does - I just look at the premium and assume cover is the same. Why do they choose the...

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Not for me

none what so-ever!!!!!!!

the lies,the poor service,the delays,hard to get i...

After a recent non-fault accident,my insurance company hastings,passed me on to helphire,i had to pay £10 for the FREE hire car and they collected my car for repair.I was told i would be liable for hire car charges at £525 a week, what should have been a 2day repair job took 5weeks as they said...

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Excellent

“Saved a lot of money”

published 05/07/2000

Very cheap, good claims service

Choosy about what cars they will insure

Hastings Direct - I found them during my yearly hunt for car insurance about three years ago, looking for quotes for an Audi 80 2.0 E. An ordinary family car, but we live in a high risk area, one of the highest in the country. My previous insurers were direct line. When I moved to hastings I...

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Excellent

“Incredible value for money”

published 15/09/2000

Price

No internet site at present

I had to buy insurance for the first time in a few years after getting rid of my company car. I tried Hastings because they had been good value a few years earlier. I am paying significantly less now than I can get from any of the big names, with no adverse differences in cover. I really believe...

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