Hastings Direct

...I never asked to be Hastings Direct. In the same way we never asked to be under Gordon Brown, my policy was transferred from Budget Choice. I do not know the ins and outs of why Budget Choice transferred their book over to Hastings Direct, but upon renewal last year I received a letter from Budget Choice saying that Hastings Direct had taken over Budget Choice accounts. The premium seemed cheap enough and they seemed a large and reputable enough ...
...documents were then misplaced by Hastings Direct for a number of works before magically turning up once I started to discuss making a complaint with FSA. I was forced to telephone Hastings Direct on a near daily basis for two whole months in order to get my claim paid out. Letters and documents had to be resent special delivery, as they consistently were magically disappearing within the Hastings Direct system as were internal emails all to my cost ...

Funzo 22.10.2008 · Read full review
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Review of Hastings Direct

...I am insured with Hastings Direct and my claim process has been a nightmare - * They cannot acknowledge the accident because of no proof of damage (even though my solicitors for my injury have sent out an engineer to file a report). * I have had countless phonecalls backwards and forwards to them and just ended up going round and round in circles - at no point have they contacted me. * My no claims has gone up in smoke (literally) because of this ...
...if you have a claim, Hastings may not be quite so eager to deal with you and you'll have to do ALL the running around to get things sorted out and even then they may not get it right!! Bit of advise - always, always take out the legal protection cover, it's the only thing that's saved my bacon through this! (Sorry about the longwinded description but I had to let you know about the whole saga to explain my experience). ...

crazycrazy 20.03.2001 · Read full review
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Review of Hastings Direct

...I was recommended to use Hastings direct by a friend, I was told they are efficient, paid out well on claims and offer 12 month payment plan, essential in our financial climate. I made the call to the 0800 number, spent 20 minutes on the phone, a quick credit card transaction of £90 deposit and the agreement for £45 pcm to be paid by dd. I was back on the road, master of my destiny, the man in charge. Things just were getting better and better. Okay ...
...find my second letter from hastings direct; your policy has been cancelled as from the 31st January (3 days prior, tar for telling me!). Yes cancelled in secret without any prior letter, conversation, text or even carrier pigeon! I continue to read on and it became clear I was supposed to return a signed document. Funny that I did sign and return mid January, not a big effort, even came with a sae. If they lost it, don’t they give me a reminder, ...

asilandrabid 20.02.2005 · Read full review
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Review of Hastings Direct

...car insurance policy was with Hastings and, despite giving me one of the best premium offers I could find, my overall impression of the company is not very high. After about six months of being insured with Hastings I was involved in a minor accident which, it was decided, was a fifty fifty claim. I wasn't too pleased about this as I didn't think it was my fault but what really got to me was the fact that after three months I got a letter telling ...
...turned out that the agency Hastings had employed to look into my case had not responded to a letter from the other insurance company and so Hastings had paid out in full. Needless to say, I was annoyed, especially as this meant that I didn't get any money towards the repair of my car - it was a 3rd party T&T policy - and when I got my new premium quote six months later, it had nearly trebled. I realise that the problem was not directly Hastings' ...

Bubba77 31.08.2000 · Read full review
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Review of Hastings Direct

A cheap car insurance that doesn\'t deliver when you need to make a claim. We had an accident which was third parties fault, but was not straight forward (We were stationary, but as we were sitting at a T junction they claimed we drove out and hit them). Hastings decided that it was our fault without reading our statement and settled! We asked to use legal cover to dispute and legal team advised we try to go for 50/50 claim. Was not happy but continued as this was better than taking blame. Today received a letter saying that it has been settled to their favour and it could be taekn no further. How can they be so cheap when they don\'t look after their clients!. I will be moving when need to renew! ...

willis15 13.06.2007
Ciao members have rated this review on average: helpful
Review of Hastings Direct

...cheapest car insurance possible and Hastings Direct came up with having the cheapest quote, so they got my business. My car was a cheap little run around, something to get me from A to B. It was a VW Polo, J reg, 1.0l and cost me £500 in 2002. I decided to opt for Third Party Fire and Theft, and I had the option of paying monthly (with interest) or pay up for the whole year. Being a single parent, I couldn't afford to pay the whole amount, so I ...
...newer, more powerful car, and Hastings couldn't compete with the best quote I had from elsewhere, so I rung up and informed them I would like to cancel my cover with them. .. this incurred me an extra £80 charge!! My advice to you is, that although Hastings may come up with the cheapest quote initially, they have lots of hidden charges which you will only discover when things go wrong! Their customer service is non-existant - they don't seem to give ...

charkai 21.07.2005 · Read full review
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Review of Hastings Direct

...a comprehensive insurance policy with Hastings Direct, for one reason and one reason only: it was and still is the cheapest. Wether you have 3rd Party only, 3rd Party fire and theft or Comprehensive insurance, the cover of each is set by the General Insurance Standards Council (apart from the amount of excess we pay). It's also written in the insurance policy booklet that all insurance companies provide (though how many of us take the time to read ...
...relation to the "WHAT'S NOT COVERED" section of the policy or the 'when they won't pay out' section. The main things which contribute to the amount we pay for insurance, is the optional extras, namely: Lower amount of excess Breakdown cover Courtesy Car to name a couple Previous claims, by us and others. A sound bit of advice I can also give without going on too much is the following: When you have your annual renewal notice, go through the ...

honestlyopen 09.05.2004 · Read full review
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Review of Hastings Direct

...my company car. I tried Hastings because they had been good value a few years earlier. I am paying significantly less now than I can get from any of the big names, with no adverse differences in cover. I really believe with insurance that there is no real benefit in cover from the big names. Because I haven't yet got to my first renewal, I don't know what will happen to the premium then. I have a colleague who believes that insurers always "up" ...

MarkyMarkD 15.09.2000 · Read full review
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Review of Hastings Direct

I am very angry with Hastings Direct for making our family's life so much more difficult this year. Whenever I buy car insurance, I buy it annually. This is a good way of making sure that we are spending as little as possible on motor insurance. Hastings, however, decided to use our Direct Debit instruction to continue taking money out of the bank account, after the agreed 12 month contract, giving us motor insurance for a car I haven't driven for ...
...year's insurance, it was just Hastings presuming, big-headedly, that we wanted to continue with them. The consequence for us has been that we haven't been able to run a car this year. Hastings have behaved abominably, and I would never recommend them. They sent us the unsolicited Motor Insurance Certificate, which we in no way indicated that we wanted (because we did not), and the onus was on us to cancel it (already incurring a cost) rather than ...

ajazz 01.04.2001 · Read full review
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Review of Hastings Direct

On my third year renewal they doubled the excess for no reason... (other than maximising their profits...) I only found out when I had a claim!! Apparently my fault for not checking the small print, but who does - I just look at the premium and assume cover is the same. Why do they choose the third year to increase not the second? - probably because nobody checks! Currently in dispute although they will not assist in any way and the GISC are no ...

paulm01 26.11.2002 · Read full review
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Review of Hastings Direct

Hastings Direct - I found them during my yearly hunt for car insurance about three years ago, looking for quotes for an Audi 80 2.0 E. An ordinary family car, but we live in a high risk area, one of the highest in the country. My previous insurers were direct line. When I moved to hastings I saved more than £100. Last year, again I saved more than £100. This year again, another huge saving. Each year I have shopped around for better deals without ...

Jeff61 05.07.2000 · Read full review
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Review of Hastings Direct

Before I decide to get insured with Hasting I tried several other insurances in order to get a reasonable quote. But Hasting gave me the best premium that I could never imagine! It was very cheap even though I drive a Renault 5 GT Turbo. I do of course have 5 years no claim bonus which helped me a lot to to lower my premium. I believe so far that Hasting has been very prompt with all paperwork that involved. I got a really fast response from them ...
...my 5 years no claim certificate! I rate Hasting as one of the best insurances that ever had. I am looking forward to see even a cheaper renewal policy from them. A small advice though to all drivers, before you get insured tried to contact a lot of other insurances in order to get a good package and reasonable quote. From my personal experience I would recommend Hasting. ...

nmanias 03.08.2001 · Read full review
Ciao members have rated this review on average: somewhat helpful
Review of Hastings Direct

...insurance. I have kept with hastings for another year after ringing around. They have the best available policy that I could find including protecting my no claims, comprehensive cover, low voluntary excess and they give standard cover for business use which I need. I have always found them very helpful on the phone and able to satisfy any quieries I had. The only problem I have had is phoning them and having to wait in a queue but they do advise ...
...what these are. I have not had to claim whilst being with them. I have been very happy with them this time for their competitveness and giving discounts to keep me as a customer. I shall be doing the obligatory ringing around again next year but I will still consider hastings. ...

beccilace 02.11.2005 · Read full review
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Review of Hastings Direct

upon getting a quote on go compare this seemed the most competitive , we ticked all the boxes and agreed to a £100 excess charge upon paying and siging ourselves up they then informed us the excess was £175 when we only agreed to £100 Upon complaining about this mistake they said it was £100 but its just gone up and there was no way we could cancel the policy without a £30 charge . They investigated it and were not willing to help in any way They ...
...was a joke and no one is willing to help they are very patronising . You pay your money for a product that does not exisit I am sure this is illegal.We are now at a loss and stuck with this co orperate Giant sucking money out of us. They even told me off for having to waste 20 minutes of their time dealing with my complant. ...

Merin1 22.07.2009 · Read full review
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Review of Hastings Direct

...Country Courts threatening action, which Hastings told us to forward to them for payment, which we did. After a few days we phoned, and got told they had written and posted the cheque. Eventually we got a CCJ, which we're currently trying to get cancelled. The reason being that Hastings had cancelled the cheque 'for some reason unknown' but they were going to try and issue another straight away. The lawyers involved said that this wasn't surprising ...

tjs122 07.06.2007 · Read full review
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Review of Hastings Direct