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Home > Finance > Insurance > Car Insurance > Hastings Direct
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User Reviews

for Hastings Direct

Rating Summary based on 30 reviews

  • 5 Stars
    		5
  • 4 Stars
    		1
  • 3 Stars
    		0
  • 2 Stars
    		5
  • 1 Star
    		19

Detailed rating

  • Competitiveness of APR
  • Comprehensiveness of range of products
  • Efficiency of service
  • Online - Content/organization of site
  • Online - Ease of applying for products
  		• 2.8
  		• 2.6
  		• 1.8
  		• 1.7
  		• 2.1

Review attribute filters

Previous page Next page Page 1 of 3 | 1 to 10 out of 30 Review(s)
  • 58 of 58 Ciao users found the following review helpful
    Picture of Funzo

    Level 6 Funzo

    Member since 02/07/2001

    Reviews written: 66

    1 Star Hastings Direct - AVOID AT ALL COSTS. 22/10/2008
    User doesn't recommend the product

    Advantages Advantages None if you have to claim

    Disadvantages Disadvantages Appalling service outside of FSA guidelines

    On returning from my recent trip to France, I came home to find to find two nasty surprises. The first was in my haste to leave I had forgotten to do the washing up and there was a good smelly pile of decaying plates and cups just waiting for an industrial hose. No one else to blame but myself on that one. The second nasty surprise was that my car had been stolen. Like any insurance policy be it home, personal or car the true worth of the policy is only measurable once you have to make a claim on it. You can have the cheapest premiums in the world but if when you come to need the insurance ... more
  • 9 of 9 Ciao users found the following review helpful
    Picture of crazycrazy

    crazycrazy

    2 Stars An insurance nightmare 20/03/2001
    User doesn't recommend the product

    Advantages Advantages Cheap cover

    Disadvantages Disadvantages Just don't seem interested once they've got your money

    The following story is true but all names have been changed to protect the innocent (and to make sure I have a house to go home to!!) Just after christmas I was driving to spend new year's with my boyfriend at his house in manchester. I set off with my boot loaded up with goodies from christmas - all my christmas presents, a bag full of clothes, my coat, food etc. The journey went fine until I got to within 5 mins of his house. It was getting dark and it was the night before a snow fall so it was cold. I saw somebody infront of me pulling out of a layby facing into the oncoming traffic and ... more
  • 22 of 23 Ciao users found the following review helpful
    Picture of asilandrabid

    asilandrabid

    2 Stars bullied by the big boys 20/02/2005
    User doesn't recommend the product

    Advantages Advantages free booklet and free phone no:

    Disadvantages Disadvantages not helpful

    Over the last decade I’ve been lucky enough to be given a company car. I never needed to worry about paying off car loans or budgeting £50 per hour for garage maintenance. Or having to deal with insurance brokers (and having to go to confession after!). Maybe have the privilege of queuing up for half an hour in the post office to get road tax. It’s a real perk having a company car, we all know Gordon brown takes his kick back, even with gordon's big appetite for a large slice of the cake, without doubt a company car is worth it. Well like so many, my career took a tumble and I had to look for ... more
  • 9 of 9 Ciao users found the following review helpful
    Picture of Bubba77

    Bubba77

    2 Stars Their incompetence cost me! 31/08/2000
    User doesn't recommend the product

    Advantages Advantages Cheapish

    Disadvantages Disadvantages Poor customer relations, disorganised, limited cover

    My first car insurance policy was with Hastings and, despite giving me one of the best premium offers I could find, my overall impression of the company is not very high. After about six months of being insured with Hastings I was involved in a minor accident which, it was decided, was a fifty fifty claim. I wasn't too pleased about this as I didn't think it was my fault but what really got to me was the fact that after three months I got a letter telling me that the claim had been settled against me - even after I had been told that both insurance companies involved had decided on a fifty ... more
  • 3 of 3 Ciao users found the following review helpful
    Picture of han373

    Level 1 han373

    Member since 07/08/2012

    Reviews written: 1

    1 Star HASTINGS DIRECT - PROBLEM AFTER PROBLEM! 07/08/2012
    User doesn't recommend the product

    Advantages Advantages None!

    Disadvantages Disadvantages very very poor on the admin side & getting claims sorted

    I was with Hastings for 3 years but the last year was not through my own choice! In 2011 somebody reversed into my car so I processed a claim with them, My first problem happened a month later (this was about 2 months after my renewal when I was starting my third year of insuring through them) I was on my way home from work when I was pulled over by the police, they told me that I was showing on their database as having NO INSURANCE! I explained to them that it was impossible as I had a claim going through with them at that very time for the accident. They very nearly seized my car but ... more
  • 3 of 3 Ciao users found the following review helpful
    Picture of Rustyruss67

    Rustyruss67

    1 Star Totally let down by this company. 10/05/2011

    Advantages Advantages Good to start with.

    Disadvantages Disadvantages Drop you like a stone without warning.

    My sister had an accident about a month ago when a car pulled out from a side road and hit her in the side.The third party immediately admitted liability and was very sorry,(my sister had her 6 mth old son in the back).That evening the lady in question turned up with her husband to look at the damage and started backtracking.Through conversation they admitted that they had knocked on every door around the crash site but could find no witnesses. After contacting Hastings Direct and waiting a week they called her and offered her a curtesy car(this i thought was excellent as she is only tpft) ... more
  • 2 of 2 Ciao users found the following review helpful
    1 Star Quick review of Hastings Direct by willis15 13/06/2007
    A cheap car insurance that doesn\'t deliver when you need to make a claim. We had an accident which was third parties fault, but was not straight forward (We were stationary, but as we were sitting at a T junction they claimed we drove out and hit them). Hastings decided that it was our fault without reading our statement and settled! We asked to use legal cover to dispute and legal team advised we try to go for 50/50 claim. Was not happy but continued as this was better than taking blame. Today received a letter saying that it has been ... more
  • 8 of 8 Ciao users found the following review helpful
    Picture of honestlyopen

    honestlyopen

    4 Stars The bottom line. 09/05/2004
    User recommends the product

    Advantages Advantages The cheapest

    Disadvantages Disadvantages None to date

    Let me set the record straight. I currently have a comprehensive insurance policy with Hastings Direct, for one reason and one reason only: it was and still is the cheapest. Wether you have 3rd Party only, 3rd Party fire and theft or Comprehensive insurance, the cover of each is set by the General Insurance Standards Council (apart from the amount of excess we pay). It's also written in the insurance policy booklet that all insurance companies provide (though how many of us take the time to read these). Insurance companies also differ imensly in relation to the "WHAT'S NOT COVERED" section of ... more
  • 8 of 8 Ciao users found the following review helpful
    Picture of charkai

    charkai

    2 Stars Hastings: A DIRECT rip-off!! 21/07/2005
    User doesn't recommend the product

    Advantages Advantages Cheap, free phone number

    Disadvantages Disadvantages Poor customer service

    When I bought my last car, I shopped around for the cheapest car insurance possible and Hastings Direct came up with having the cheapest quote, so they got my business. My car was a cheap little run around, something to get me from A to B. It was a VW Polo, J reg, 1.0l and cost me £500 in 2002. I decided to opt for Third Party Fire and Theft, and I had the option of paying monthly (with interest) or pay up for the whole year. Being a single parent, I couldn't afford to pay the whole amount, so I ended up paying £16 a month, Direct Debit. All went well initially, the payments came out of the ... more
  • 7 of 9 Ciao users found the following review helpful
    Picture of 18steveo

    Level 2 18steveo

    Member since 10/02/2011

    Reviews written: 23

    1 Star ALWAYS read the terms and conditions ..............ALWAYS !!!!!! 01/05/2011
    User doesn't recommend the product

    Advantages Advantages please .......this is insurance

    Disadvantages Disadvantages dreadfull customer services , audacious terms and conditions

    Insurance ..... one word sure to strike fear into the hearts of any decent ,honest hardworking man/woman ,Especially car insurance we all need it though how many of us ever really use it and with premiums at an all time high its a mine field of stress and expense out there with companies and there sales reps at your throat like jackles . Every year i use search sites online to check and see if i can get a cheaper quote , who doesnt , it makes sense . And last year was no exception , i wasnt happy with my current providers quote so i went online and had a great offer from HASTINGS DIRECT , so ... more
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