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Hermes Parcel delivery

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Reviews - Hermes Parcel delivery

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Good

ProCheap, quick and perfect when it works

ConsShocking customer service when things go wrong

Zero hour contracts are rubbish. Despite working for the same company for six years they cut our hours from 40- 50 a week to less than 20 at the end of last year. I decided to look at other ways of making money from home as with five young children I have to factor in childcare too. This led me...

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Satisfactory

ProPrices are competitive, choice of drop off points ...

ConsTracking isn't very good, customer service is terr...

Hermes are a parcel courier company that I started using recently. Relations of mine are in the process of starting a small business in their spare time, which involves the postage of fairly large packages. Hermes was one of the first reasonably priced couriers which appeared on a search and the...

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Excellent

ProQuick, easy and cheap

ConsService level may depend on local couriers

There is a lot of negative feedback for Hermes, however as an occasional Ebay seller I have sent 4 Ebay deliveries through them now with no issues, so I thought I would balance things by sharing my latest experience with you. Cost ------- I use a store drop off (more on this later) which gives a...

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Satisfactory

ProThey have lots of couriers

ConsThey are unreliable

I buy quite a lot of things online and that means that I am often on the receiving end of deliveries. I live in a rural area which means deliveries can arrive at all times of the day so it is hard to plan your day if you are waiting for a delivery. Parcel firms vary in their efficiency and with a...

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Good

“Inaccurate service!”

published 16/09/2012

Propackaged arrived safely, in excellent condition

Constiming of delivery and notice is awful

Earlier this week, I decided to treat myself to a new bag. I thought, "you know what I work too hard and I deserve something nice!" I hadn't bought a bag in ages and had been looking around a while, and as usual with my laziness I decided to buy one online. After a bit of browsing on different...

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Not for me

ProI get the impression they are meant to be quite ch...

ConsIf you are delivering to a timescale of less than ...

I have very patiently (and politely) spent the last two weeks trying to obtain some sort of delivery timescale for an item I ordered from House of Fraser on 5th December 2010 BS (before snow). It is now 22nd December 2010 AS (after snow) and sadly still no parcel and I have today been informed by...

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Not for me

ProZERO in fact sub zero

ConsMore than I have space to write up on!

Been 17 days since Hermes aka Parcelnet were instructed to deliver a consignment to our residential address. Frankly dealing with a company that does not publish its phone number or answer e-mails should tell you all you need to know. Just as bad is their phantom drop carding as reported on their...

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Not for me

“Never again”

published 09/11/2009

ProDoor to door promised. Should have been fully tra...

ConsDesperately slow. Response to complaints very slo...

I too thought that MyHermes was a new company, taking advantage of the postal strike to bring us a new service - wrong! I decided to send a CD as a present. Filled in everything online, paid with Paypal, received the confirmation email saying the package would be collected on the Thursday - wrong...

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Not for me

“Unreliable Service”

published 01/09/2011

ProNone

ConsUnreliable, rude drivers, no customer service

Last Sunday I booked Hermes to collect a parcel on the Tuesday through parcel2go. I have used parcel2go several times before but usually book DHL, however, this time DHL was not available as an option. I chose Hermes primarily on the basis that it offered the cheapess service. On Tuesday I waited...

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Super

ProQuite fast, nice driver, accurate tracker system

ConsNo contact details for Hermes

I've never dealt with Hermes before so I decided to look them up online. I was quite shocked and disappointed at how many bad reviews I found, and immediately regretted my purchase (I purchased a small item off BrandAlley), thinking it was never going to make it to me. I am pleased to say that it...

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Not for me

ProNone - it eventually got here but that's about it

ConsVery high rate of damaged and missing parcels

I ordered a framed stadium picture for my partner for Christmas, it turned up a few days ago after seemingly being at the 'hub' for a good few days. The box looked intact but as I wanted to see what the picture looked like I opened it - I was mortified to find the frame was smashed to smithereens...

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Not for me

ProThe delivery charge was reasonable but since they ...

ConsCourier seems to have nicked my parcel, very hard ...

How is it possible to lose a tracked parcel? I don't know and neither do Hermes, apparently. The tracking shows it was delivered on 24th December, but I was in all day and nobody called or left a card. I have spent around three hours - on an 0871 number, no less, which will cost me an absolute...

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Not for me

ProCannot think of 1

ConsNo office or customer support contact

As other reviewer has stated, no telephone or any kind of contact is no good. I got my dress that I had ordered in good enough time, no problems there. But I didn't like it and a arranged a return. Well this turned out to be a month long headache for me. I had a collection date, which came and...

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Not for me

“Tired of waiting”

published 25/01/2011

Proerm....nice vans??

ConsSlow, lack of contact information, poor tracking o...

I shop regularly using mail order companies and the main one that I use employs Hermes for their deliveries. I always choose the next day delivery option so that I can receive my goods quicker. Unfortunately, I have found Hermes to be as much use as an inflatable dartboard. With each order that I...

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Not for me

ProCheap price but you get what you pay for, which is...

ConsUnable to keep contents of parcel intact even thou...

Unless you are sending something that is made of rubber and can bounce do not use this courier service, I sent 6 beautiful vintage tea sets with this company and they managed to break an item in every parcel. The items were well wrapped and padded up and I had fragile stickers on each parcel but...

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