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Home > Finance > Services > Postal Services > Courier Services > Hermes Parcel delivery

User Reviews

for Hermes Parcel delivery

Rating Summary based on 59 reviews

  • 5 Stars
    		3
  • 4 Stars
    		2
  • 3 Stars
    		2
  • 2 Stars
    		1
  • 1 Star
    		51

Detailed rating

  • Competitiveness of charges/prices
  • Customer service
  • Reliability of company
  • Speed of delivery
  		• 2.1
  		• 1.4
  		• 1.4
  		• 1.6

Review attribute filters

Previous page Next page Page 1 of 6 | 1 to 10 out of 59 Review(s)
  • 32 of 32 Ciao users found the following review helpful
    Picture of laramax

    Level 7 laramax

    Member since 11/10/2006

    Reviews written: 316

    2 Stars You will probably know them by another name! 20/10/2009
    User doesn't recommend the product

    Advantages Advantages They have lots of couriers

    Disadvantages Disadvantages They are unreliable

    I buy quite a lot of things online and that means that I am often on the receiving end of deliveries. I live in a rural area which means deliveries can arrive at all times of the day so it is hard to plan your day if you are waiting for a delivery. Parcel firms vary in their efficiency and with a postal strike looming (again!) I guess more and more people will be having parcels delivered by this sort of company. Now you might well think that Hermes are a new player in the game. So did I when I was chasing up a delivery on goods I had ordered two weeks earlier. The online shop I had ordered ... more
  • 29 of 29 Ciao users found the following review helpful
    Picture of MsTricia

    Level 6 MsTricia

    Member since 18/07/2012

    Reviews written: 299

    3 Stars Inaccurate service! 16/09/2012
    User doesn't recommend the product

    Advantages Advantages packaged arrived safely, in excellent condition

    Disadvantages Disadvantages timing of delivery and notice is awful

    Earlier this week, I decided to treat myself to a new bag. I thought, "you know what I work too hard and I deserve something nice!" I hadn't bought a bag in ages and had been looking around a while, and as usual with my laziness I decided to buy one online. After a bit of browsing on different websites, I decided to purchase one from Topshop who use the Hermes carrier service. It cost £4 which is actually the most I have ever spent on delivery so I was expecting some great service! So I bought the bag quite late Tuesday night....not much expectation for it to be despatched immediately ... more
  • 0 of 0 Ciao users found the following review helpful
    Picture of andrea201202012

    Level 1 andrea201202012

    Member since 09/04/2013

    Reviews written: 1

    1 Star Hermes Parcel Delivery - Waste of Time 09/04/2013

    Advantages Advantages None

    Disadvantages Disadvantages Having to chase order around every time

    So I have only ever had bad experiences with these people.Lowlights of their service include, hearing nothing on status of parcel, ringing them just to be told they had attempted to deliver it 3 times, yet niot one card was left with us to back this up, they said they would then be redilvering it Friday and if we weren't in they would be sending it back to the shop - such a joke!!! In light of this and similar difficulties in getting what I had paid to be delivered, where possible I have opted for the collect in store, or there is a Collect plus service that some companies offer where you can ... more
  • 0 of 0 Ciao users found the following review helpful
    Picture of dannylowe

    Level 1 dannylowe

    Member since 03/12/2012

    Reviews written: 1

    1 Star Hermes are terrible!!! 03/12/2012
    User doesn't recommend the product

    Advantages Advantages none

    Disadvantages Disadvantages everything

    Hermes are the worst delivery company I have ever had the displeasure of using. They keep saying courier to re-attempt but he doesn't even come in the first place. I waited in 2 days last week and nothing finally I called Matalan as I had no e-mail reply from 5 e-mails and Hermes won't help customers he came 3rd day and chucked the stuff round the back. Lucky it wasn't stolen. This week a jumper from House of fraser and guess who hasn't turned up again? Hermes!!! They are the worst company I have even known. I've never had any problems from any other delivery company. You can't even speak ... more
  • 8 of 9 Ciao users found the following review helpful
    Picture of Geeves30

    Geeves30

    1 Star Hermes grinds to a halt due to a drizzle of snow at Xmas 22/12/2010
    User doesn't recommend the product

    Advantages Advantages I get the impression they are meant to be quite cheap

    Disadvantages Disadvantages If you are delivering to a timescale of less than a week from collection to delivery, don't bother

    I have very patiently (and politely) spent the last two weeks trying to obtain some sort of delivery timescale for an item I ordered from House of Fraser on 5th December 2010 BS (before snow). It is now 22nd December 2010 AS (after snow) and sadly still no parcel and I have today been informed by a very embarassed man from House of Fraser that it will not be delivered in time for Christmas and therefore the Mother in Law has no Christmas present from her son and I. Now I actually like my mother in law, so this is a problem for me! You may be wondering why I am not writing a negativer review ... more
  • 6 of 6 Ciao users found the following review helpful
    Picture of Myexperience123

    Myexperience123

    1 Star What a pathetic excuse for a (non) delivery company 30/11/2009
    User doesn't recommend the product

    Advantages Advantages ZERO in fact sub zero

    Disadvantages Disadvantages More than I have space to write up on!

    Been 17 days since Hermes aka Parcelnet were instructed to deliver a consignment to our residential address. Frankly dealing with a company that does not publish its phone number or answer e-mails should tell you all you need to know. Just as bad is their phantom drop carding as reported on their tracking site. This suggests an attempt was made to deliver and they were "sorry we missed you". You didn't miss me because you never called! Oh well lets try and contact their courier. Conversation goes like this, hello, hello, hello, hello, hello, and on and on. They were simply doing this to reject ... more
  • 7 of 8 Ciao users found the following review helpful
    Picture of Paula1988

    Paula1988

    1 Star Unreliable Service 01/09/2011
    User doesn't recommend the product

    Advantages Advantages None

    Disadvantages Disadvantages Unreliable, rude drivers, no customer service

    Last Sunday I booked Hermes to collect a parcel on the Tuesday through parcel2go. I have used parcel2go several times before but usually book DHL, however, this time DHL was not available as an option. I chose Hermes primarily on the basis that it offered the cheapess service. On Tuesday I waited in all day for Hermes to collect. No one showed up. I received an email that evening at approximately 7.30pm informing me that there had been an unexpected delay and that I had been automatically rebooked for Hermes to collect my parcel on Wednesday. Again on Wednesday I waited in all day and nobody ... more
  • 7 of 7 Ciao users found the following review helpful
    Picture of Havana13

    Level 1 Havana13

    Member since 08/12/2012

    Reviews written: 1

    1 Star Cannot believe this company is still in business 08/12/2012
    User doesn't recommend the product

    Advantages Advantages None - it eventually got here but that's about it

    Disadvantages Disadvantages Very high rate of damaged and missing parcels

    I ordered a framed stadium picture for my partner for Christmas, it turned up a few days ago after seemingly being at the 'hub' for a good few days. The box looked intact but as I wanted to see what the picture looked like I opened it - I was mortified to find the frame was smashed to smithereens in one corner and the jolt had wrenched the mitered corners apart on the rest of it - I have since noticed what looks like a boot print on the corner of the box where the damage is greatest. Hermes refuse to answer any queries or deal with me as I am not sender - this makes me angry as I have paid for ... more
  • 5 of 5 Ciao users found the following review helpful
    Picture of KRat

    Level 1 KRat

    Member since 22/03/2013

    Reviews written: 1

    4 Stars First Experience with Hermes, and it was positive 22/03/2013

    Advantages Advantages Quite fast, nice driver, accurate tracker system

    Disadvantages Disadvantages No contact details for Hermes

    I've never dealt with Hermes before so I decided to look them up online. I was quite shocked and disappointed at how many bad reviews I found, and immediately regretted my purchase (I purchased a small item off BrandAlley), thinking it was never going to make it to me. I am pleased to say that it took only 3 days to make it to my house from the date I placed my order with BrandAlley. The courier was polite and rang the doorbell before handing it to myself, in hand. He did not leave it, chuck it or try to stuff it through my letterbox (it was a small item). I am definitely satisfied with the ... more
  • 6 of 7 Ciao users found the following review helpful
    Picture of SunnyBrighton

    SunnyBrighton

    1 Star Never again 09/11/2009
    User doesn't recommend the product

    Advantages Advantages Door to door promised. Should have been fully trackable online.

    Disadvantages Disadvantages Desperately slow. Response to complaints very slow. Driver didn't attempt delivery when he said.

    I too thought that MyHermes was a new company, taking advantage of the postal strike to bring us a new service - wrong! I decided to send a CD as a present. Filled in everything online, paid with Paypal, received the confirmation email saying the package would be collected on the Thursday - wrong. Waited, and no sign of anyone. Sent an email, no response, and thought that perhaps Friday would be the day - wrong again. Saturday and I still have the package - so I fired off another irritated email. Got a phone call on Saturday from a pleasant woman who apologised and said that something must ... more
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