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Home > Internet > Web Services > Internet Service Providers Web Services > Home Choice
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User Reviews

for Home Choice

Rating Summary based on 9 reviews

  • 5 Stars
    		1
  • 4 Stars
    		2
  • 3 Stars
    		1
  • 2 Stars
    		2
  • 1 Star
    		3

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  • 11 of 11 Ciao users found the following review helpful
    Picture of ElastomEric

    ElastomEric

    4 Stars HomeChoice--Not so fast internet 21/07/2001
    User recommends the product

    Advantages Advantages OK speed; can use the web and the phone; Fast connection times

    Disadvantages Disadvantages Inflexible; tech service can be poor; terrible movies

    I have had Homechoice for a couple of months now, and am content with it. You will have read MisterWolf's opinion, and MisterWolf has had very significant problems, which are explained at length to readers of the Homechoice bulletin boards (Homechoice management included). Unfortunately, you need to have a homechoice address to read the BBS You should take that posting as a warning that when things go wrong, Homechoice does not appear to by sympathetic. You should also know that MisterWolf is far from alone in her comments on the Homechoice BBS. You should also know that MisterWolf comes ... more
  • 8 of 8 Ciao users found the following review helpful
    Picture of misterwolf

    misterwolf

    1 Star Homechoice FAST internet is a joke 05/04/2001
    User doesn't recommend the product

    Advantages Advantages cheap

    Disadvantages Disadvantages lost emils, poor customer service, slow connection speed, wildly fluctuating connection speed, and occasional loss of service completely (around 5 times a month)

    I had Homechoice installed about a month ago and have had nothing but problems with it from the start. I had the video on demand service installed at the same time, this makes the installation £40 instead of the £80 that they charge for just having the internet service installed. The installation itself was no problem, both the BT engineer and the Homechoice engineer turned up at the right time and it was all done fairly quickly and without any hassle. The "fast" internet service is sold as an ADSL service, which I feel is very misleading as ADSL is traditionally a 512kbps service, and the ... more
  • 10 of 10 Ciao users found the following review helpful
    Picture of john1968a

    john1968a

    1 Star homechoice, there are ways out of their contract! 07/12/2007
    User doesn't recommend the product

    Advantages Advantages nice looking set top box

    Disadvantages Disadvantages everything

    To anyone having problems with Homechoice and were threatened with a full years subscription fee to cancel the contract, there are ways out of it. Below is the letter I sent them highlighting the problems I had with customer service and the sevice as a whole. They agreed to cancel my contract at no charge after this letter. I think the key in any situation like this (and homechoice are one of the worst!) is to record names and times of every person you speak to and every person at the company that doesn't respond to your problems. when you can prove that they are in breach of their contractual ... more
  • 1 of 1 Ciao users found the following review helpful
    2 Stars Quick review of Home Choice by IanofBarnet 23/06/2007
    I must admit I've had homechoice for about 2 years and had resonably been happy but, since Tiscali have taken over, problems are beginning to show. Got home today to find service not working yet again. Phoned there so called Technical people and, after 15 minutes of switching box on and off and then unplugging box from electric socket a membr of there technical team, someone called Liam who refused to give his surname, confirmed the box was not working. He then proudly announced an engineer will have to call but the earliest available date will be Saturday week. So no ... more
  • 3 of 3 Ciao users found the following review helpful
    Picture of filthycop

    filthycop

    3 Stars HOMECHOICE - revised opinion 25/03/2007
    User doesn't recommend the product

    Advantages Advantages Not so many any more

    Disadvantages Disadvantages changes in Customer services attitude

    I left a rave review for Homechoice about 18 months ago... since then my opinion has changed dramatically. While the package that they offer is OK - the price has crept up and the service offered has declined. Other providers now offer similar sevices and they have been bought out by Ticali - and it shows. We have had odd problems (box switchin off, moving home and ebing conned... We were happy with the service. Then we moved house and they started a new contract - I was told that this was just administration, not a new contract - only when we cam eto leave we were still tied in. THe customer ... more
  • 4 of 4 Ciao users found the following review helpful
    Picture of LazyCustomer

    LazyCustomer

    2 Stars Buyer beware 11/01/2007
    User doesn't recommend the product

    Advantages Advantages Bundled TV on demand, telehpone and internet services

    Disadvantages Disadvantages Patchy digital TV reception, unreliable internet, truly awful customer service

    I'm having a day from hell with HomeChoice. In attempting to change telephone tarriff 8 days ago, the HomeChoice client management system decided to arbitrarily disconnect my internet. OK, no problem, - mistakes happen. I'm an IT bod and need the internet for my work, so I'm on the phone first thing trying to sort it out. I wait a /very/ long time on the phone before I get to speak to someone in tech support. They explain that my ADSL has been disconnected and that they'll 'attempt' to find out why. I'm promised a callback from their Disconnections Department within 4/6 hours. Nothing happens ... more
  • 8 of 8 Ciao users found the following review helpful
    Picture of txsux

    txsux

    1 Star There are far better choices 01/07/2006
    User doesn't recommend the product

    Advantages Advantages Friendly customer service reps.

    Disadvantages Disadvantages Clueless customer service reps., slow service, dodgy contract

    What to expect from HomeChoice: 1. Ordered HomeChoice and made an appointment for the installation, in two weeks time. 2. Shortly before the appointment I received an email telling me there was a "cabling problem" and that HomeChoice couldn't provide me any service. 3. Tried to get connect with another provider but couldn't because of an "incompatible service" (HomeChoice of course) connected to my BT line. 4. Spent two weeks trying to HomeChoice to disconnect their service from my line so I could use another provider. 5. I was eventually told that the "cabling problem" was a mistake and they ... more
  • 2 of 4 Ciao users found the following review helpful
    Picture of iwebber

    iwebber

    4 Stars Great Idea 20/11/2000
    User recommends the product

    Advantages Advantages Cheap and fast

    Disadvantages Disadvantages No servers (HTTP or FTP)

    Had HomeChoice installed a few weeks ago and had no major problems with it. There were some minor niggles setting up the Internet option, now runs fine. Can't run servers (HTTP or FTP) on it and haven't been able to connect to news groups yet but it's fast (115kbps) and reliable. We've had the odd outage, apparently due to BT's ADSL service rather than them. It's good value too, £40 installation and £26 per month. The TV is of suitable quality and it's nice to be able to stop, FFwd etc programmes on demand. Looking forward to a greater variety of programmes being available. ... more
  • 0 of 8 Ciao users found the following review helpful
    Picture of azalbarb

    azalbarb

    5 Stars BSI3K & INTERCOM3000 13/08/2000
    User recommends the product

    Advantages Advantages View my opinion

    Disadvantages Disadvantages none knowen

    BSI3K & INTERCOM3000: I have belonged to this group since March 2000! [In Prelaunch] will go on line [Sept. Or Oct. 2000] The best way to find out every thing is go to the URL At the end of this opinion!!! This is also a very good income source! Some of the proposed Features that Members of BSI3K & Intercom3000® will be able to offer the world : Launch Date Is SEPT. OR OCT. 2000 Worldwide High QualityDial up ISP services from 220 countries around the WORLD (GLOBAL "WIDEBAND" ISP SERVICES) Internet Access Superior Voice over IP Telephony Services Superior Video Streaming - News, Sport, Weather ... more
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