Homebase (Shop)

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DI-Why-oh-why

Advantages: You have to get DIY stuff somewhere
Disadvantages: No advice or customer service

...On first approach, Homebase is reasonably accessible. They usually have a good sized parking lot (although my local one is designed on the Labyrinth principle - the "nope, I can't drive through there" approach). For some reason however, they haven't been able to settle on a uniform entrance approach, and I frequently find myself trying to get in through the exit doors, as I flit between two different HBs with different entrance configurations. ------------- ...
...abitrarily with areas. Homebase stock (just in case you don't know), Hardware, Power tools (mwa ha ha...), Lights and electrical fittings, television and telephone bits and bobs, Paint and decorating stuff, Wood and trim, flooring and tiles, doors, doorframes, bathroom fittings and accessories, homewares (kitchen stuff to you and me), garden plants and seeds, garden equipment, garden food and poisons (not that my weeds seem to be the least bit bothered ...

iainc 05.06.2003 (11.06.2003) · Read full review
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A Case For Homebase Improvement

Advantages: Extensive range of products
Disadvantages: Better value will be found elsewhere

...this does seem to suggest Homebase is not meeting my needs. Homebase was established by Sainsburys many years ago and seemed at first to share the philosophy of the parent company. This meant the quality was good, the service could be expected to be customer friendly and the prices would be competitive. Of course Siansburys did not set up Homebase to be a charity and their objective was to have a viable profitable business. Unfortunately for Sainsburys ...
...to shop at 2 local Homebase stores. One, in Wrexham, has actually been shut which is a pity because it had a reasonably helpful staff. The other, in Chester, is an awful place. It is an unfortunate fact of British life that we do not value the work of waiters and shop staff. These jobs tend to be filled on many occasions by those who have not gained employment elsewhere. The pay is poor and the motivation very low. WE have ended in a vicious circle ...

polydeuces 31.08.2001 · Read full review
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Can it get any better

Advantages: Easy to use, well priced and efficient. Lots of idea's and tips too.
Disadvantages: None

...previous authors of opinions re Homebase I have recently bought my own house and have had many occasions to take a necessary drive to the nearest (not necessarily the cheapest) home and garden centre. Mine happens to be Homebase. However, I'm not at all organised and would often find myself having to return to the store for the odd item or three that I missed on my initial trip. My wife suggested, thank goodness, that I might find Homebase or, some ...
...is as useful as the Homebase site. As for buying items from this site, nothing could be easier. Just add to your shopping basket as you go along, go to the check out, pop in your details; credit card and delivery details etc, and sit back and relax or, get on with the rest of the jobs that you need to be getting on with. I can't fault it! ...

darkwater 22.05.2001 · Read full review
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I shall huff and puff and blow Homebase down

Advantages: Price, can usually get what you want
Disadvantages: The refund/return policy, inflexability, not letting customers know of changes implemented

...until now, always gone to Homebase for my DIY needs (ooh eer), and up until now I have had no cause to complain. Unfortunately that changed recently. As we all know, Homebase was taken over fairly recently, meaning that Sainsbury’s is no longer involved, and there have been a few changes, including a new refund policy, and that is what this op is about. I have moved house recently, and I went to Homebase for everything from paint to step ...
...Homebase’s own range. The Homebase paint range has a screen in the tub which is supposed to allow you to be able to see much better the colour of the paint within the tin, very good idea in principal, and we based our choice on the colour we could see. However, it looked completely different the next day and okay that might have been due to the lighting in the store compared with daylight, but surely what is meant to be a dark red should not ...

nicci13 13.08.2001 · Read full review
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Get off the Internet and go shopping.

Advantages: Bargains
Disadvantages: Dopey staff (sometimes)

...Today was the Sainsbury’s Homebase Ten Percent Off Day! All summer there have been the fortnightly trips for potting compost, grow bags and slug pellets. Nothing big, nothing expensive and absolutely nothing you could put off buying until “The Day”. We have been thinking about a gazebo – well my friends have got one and one simply must keep up with the Jones’s. Shall we shan’t we? Thus went the endless discussion ...
...*** Verdict *** Homebase was surprisingly quiet. I was there just before five o’clock. I expect they will get busier this evening, being open until eight. The shelves were well stocked – particularly those items on special offer – of which there were quite a few. There was a wide range in both the household and garden sections. The promotion has been widely advertised on TV and it looked as though the store was ready for the rush. ...

babsbaby 13.07.2001 · Read full review
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The best of the rest

Advantages: Price Busting
Disadvantages: Green Uniform

...an insiders view of a Homebase store… Yep that’s right I worked for Hombase full time as the DIY supervisor about three years ago. I left to change career and earn more money, you see wages are a big problem in retail. I have now returned to my local store part time, as I need the money to get married, so I believe this opinion should give you a very good idea of what Homebase is like. Firstly I Need To Get This of My Chest A great ...
...the staff at your local Homebase store do not work to them. Then do something about it, Homebase is actually a very customer focused business but the managers need to know if you feel that you have been let down by any of their staff. Don’t just fill in a customer comment card; request a meeting with the store manager and go in their prepared with you complaint written down. That way you are working towards getting a better and more helpful ...

Mr_Trivia 19.10.2001 · Read full review
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excuse me, where can I find...

Advantages: huge range, reasonable prices
Disadvantages: huge range, poor service, not good for novices

...that??) I thought somewhere like Homebase would be perfect for me. How wrong was I??? Read on and see. What do Homebase claim to offer?  Broad range – okay I will give them this one, the store near to us is very large. They have everything including paint, bathroom fittings, cables, garden accessories, plants, wood, EVERYTHING you could want.  Cheap prices – I wouldn’t completely agree here, they do have some good ...
...side, he is also a Homebase and B&Q veteran, and strangely can get in, get stuff and get out in half an hour with no headaches involved!!!! On the whole, not a bad store, if you know what your about. If you’re a newbie to decorating or DIY, take some aspirin first and grit your teeth, then hope for the best!!!! So I was quite wrong!!!! Thanks ...

kano 22.07.2001 · Read full review
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R.I.P Homebase

Advantages: Great selection of products
Disadvantages: Sometimes on the pricey side...

...the not so far future, Homebase will be no more after it was sold last December. I wonder if Mr Sainsbury realises what a great mistake he is making. Ever since i have bought my house about 3 months ago i have been quite a regular there, buying wallpaper like it's going out of fashion, garden sheds, paints, lighting- you name it and i have probably bought it! I think the store is well presented and has a very wide range of products there. Everthing ...
...one roof. The aisles are marked clearly, so you don't have to spend 30 mins wondering aroung trying to find a particular product, there is loads of product information on the shelves and very handy guides on how to do something you don't know how to do (e.g tiling, laying laminate flooring etc). The staff there are extremely knowledgable and always know the answer to your question. On the rare occasion that they don't, they will strive to find the ...

java 31.01.2001 · Read full review
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To bath or not to bath....

Advantages: quaility choice
Disadvantages: lack of knowledge

...seeing what was available. Homebase is part of Sainsburys. They offer a huge range of DIY essentials including bathroom suites. The stores are generally large and well laid out. They don’t tend to move things around too often keep the relevant items together. The staff are easily spotted in a green uniforms. I don’t believe that they are particularly knowledgeable but generally you enquiries can be answered.If not by a staff member but ...
...a suite that was perfect other than that it was white ,but a new carpet and blind would resolve that problem.It is a shell design .The notice in the store stated that the product was kept in stock. I confirmed this with a member of staff who explained that because this was a popular item that they always had two in stock. Three days later we returned to the store (granted not the same one) and asked for the suite. We had borrowed a van so that we ...

Diane22025 02.03.2001 · Read full review
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Homebase

Advantages: Lots of choice for DIY enthusiasts
Disadvantages: Some things are expensive

...house I have found that Homebase is really good for all the DIY stuff you need.I love DIY and would spend a day in Homebase if I had the money. The homebase near us is big with lots of choice and (some) helpful staff. It sells things from paint to garden furniture and some things are quite reasonable in price compared to other DIY stores. I also have a Homebase card which enables me to earn points every time I spend and vouchers are posted to ...

beckym 06.09.2000 · Read full review
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not worth a visit !

Advantages: none
Disadvantages: all above

...place to shop then forget Homebase . I found it very expensive and the staff very unhelpful. You walk in and the first thing you find is that everything is crammed into such a small space that you have a job negotiating the trolly around them. There products all seem so higgldy piggldy too nothing where you would expect it to be and special offers nowhere near the others in the range. The staff seem to do there best not to notice you incase you ask ...
...we where there we were made to move our trolly out of the way for by a member of staff so he could get by and we didn't even get a thank you , they are so rude If your looking for basic DIY or household equipment I always go to a store called Wilkinson they offer a wide range of products from paint to cookware and even toys and clothes , you can find your local store at www.wilko.co.uk ...

sharonB 16.08.2000 · Read full review
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Not a base for me

Advantages: None come to mind
Disadvantages: Too expensive, bad customer service

Homebase is one of the UK’s most popular DIY stores… However is this unjustly so? Compared to other DIY stores they are much more expensive (even on 10% days!!). One of the reasons for this is the “Spend and Save” loyalty card, which is offered to customers for free. However it usually takes over 6 weeks for information regarding the card to be processed and it is often months before you hear anything from them. And rather ...
...Obviously my relationship with Homebase has not been a happy one and I know that many people will disagree with my opinion, but I personally have never been happy with Homebase, regarding all areas and would advise others to shop elsewhere in order to save time and money. ...

CandiceB666 25.07.2001 · Read full review
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The ultimate house and garden store

Advantages: A large variety of items on offer
Disadvantages: Pricey and absolutely no facilities for kids

...2000 I first visited Homebase with my parents and uncle in 1978. We spent 3 hours there and I spent all the time walking aimlessly feeling frustrated, hungry and totally fed up. No wonder adults end up the way they do. So it was with some trepidation that I visited Homebase after a gap of 21 years. Almost every item for the house and garden is available eg made-to-measure curtains, bathroom fittings, paint, tools, kitchenware, light fittings, DIY ...
...are dearer in Homebase. At Homebase some toasters are priced above £20 when you can buy a decent toaster from Argos for only £12. Car accessories are cheaper in Halfords. Like its parent company Sainsburys, Homebase operates a loyalty card scheme offering reward points for purchases. These points may be converted to discount vouchers or to air (or BA) miles. The customer service and refund section is large and so you are dealt with quickly. Occasionally ...

mrpaella 10.12.2000 (30.09.2001) · Read full review
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Terrible time with paint

Advantages: -
Disadvantages: -

...that I always find that Homebase is quite expensive compared to B&Q. I also had a very bad experience there. I bought some paints with a friend who wanted to paint her room in her flat. We must have spent over £50 for under coates, gloss paint etc. There wasn't enough room in the car park so my friend had parked her car down the road. On our war to the road, the plastic bag snapped and the paint burst opened. It was all over the pavement and all ...
...went and got someone from Homebase to help us clean it up. When she went they refused to help, saying it wasn't there problem. My friend did explain to them that it wasn't her fault either and one of the tins must have had a lose lid. They still refused to budge. My friend came back to me and told me what they had said. By this time the situation had become embarrassing everyone was looking at me, as they drove past. It most have been one of the ...

WAD1-2-3 26.04.2001 · Read full review
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Good advice

Advantages: Good Advice, large range of stock and advice leaflets
Disadvantages: Not enough staff

I went into Homebase the other day to buy a drill, for some DIY jobs around the home. Previously I had visited all the other various DIY shops just to compare prices and get advice on what sort of drill I would need for my various tasks. To cut a long story short I couldn't find anyone to talk to about drills in the other major DIY stores and when I did they didn't know much at all. But when I went in Homebase they found me their 'tool specialist' ...
...doing this he found out that I actually did have a drill but it didn't drill through my thick solid walls,( hence the reason why I was buying a new drill). He then explained to me that it is not necessary the drill but the drill bits you use. So he advised me to buy masonary drill bits which cost around £2.50 each. Which worked perfectly, thus saving me around £20 on a new drill. Great!!!!!! ...

cinty 10.09.2000 · Read full review
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