Homecall

...long time. In addition, Homecall was offering several things we liked: 1) Free modem 2) Free connection 3) Only a 12 month minimum contract 4) Free calls to other Homecall users 5) Line rental included on the bill so no separate bill from BT 6) As stated, in-country call centre 7) Extra bonuses if you gave the names of friends or family who joined Homecall as well About 2 months after starting our service, we received a sales call to offer ...
...dropping some calls. Contact Homecall Customer Service, give them the information, and at first they are helpful, but nobody seems to know what they are doing. It gets to the point that our internet connection finally drops completely and we can no longer get on. Ring to CS (customer service) again, no problems on our end they tell us, but eventually after 4-5 calls finally refer the matter to a BT Line Technician. During this time, I have also asked ...

UKRushbrook 25.11.2006 · Read full review
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Review of Homecall

Home call is from the people of phones 4 U, the mobile phone company, and has been since 1987: They claim to sell 26 phones a minute, and have an annual turnover of £1 billion (as a group), so one could assume they are trust worthy. MY EXPERIENCE: Living on a low income I'm a sucker for freebies and offers and in fact anything to save money…some might call me tight, but why waste money? So having been with BT all my married life (about 23 years) ...
...guarantee to save me money on my BT bill. Currently BT charged me £10.50 a month for my line rental; they would save me 51p a month on that. In addition the calls were cheaper: With BT I was on option 1 paying 5.5p per hour call evenings and weekends…Home call would 5p for 90 minutes that worked out to 50% extra for .5p less money. All in all it seemed like a decent deal so I agreed and signed up. If one thing is important to me it would have to ...

dabmim 07.06.2005 (15.11.2005) · Read full review
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Review of Homecall

...at the overall rating for Homecall on Ciao it is quite clear to see that this company does not have a very good reputation with a lot of people. As a satisfied customer I felt I had to do a review on Homecall to redress the balance somewhat. They do have their bad points which I will address in my review but there are very few suppliers of utilities these days which are all good. I changed my suppliers to Homecall in March of this year mainly so ...
...WHO ARE HOMECALL? Homecall are part of the company Phones 4 U which is a mobile phone retailer and you have probably came accross a Phones 4 U store which are in most major high streets or shopping centres. The Homecall part of the company deal with landline phones and the landline calls that come with it. They can also supply broadband access as well which I can't comment on as I do not have internet access through them. HOW DO YOU JOIN? 1) In ...

killiefan 24.11.2005 (17.07.2006) · Read full review
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Review of Homecall

...you first sign up to Homecall they offer you a free cordless phone. The modle that they offer is a cheap phone, which a friend of mine had and it lasted only about 2 and a half months! However, if you are lucky like me, then they will not have any in stock and you will get a more expensive version which comes with answer phone and load speaker, and ive had ith for a year now and it still works great! Homecall offer 3 call time packages for landlines: ...
...service much more cheaply! Homecall also offer 2 broadband packages: 1. Standard 150 kbps - This costs £19.99 per month, and they offer a free modem and connection. It is 3x faster than dial up. 2. Extra 512 kpbs - This costs £24.99 per month, and they offer a free modem and connection. It is 10x faster than dial up. Homecall also offer 3 call time and broadband packages: 1. Broadband and call time: Standard broadband (as above), plus you pay ...

jeffandlorraine 04.02.2005 · Read full review
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Review of Homecall

...ago I transferred to Pipex Homecall under the mistaken impression that I was simply migrating to another part of the same company. On paper, I suppose that is correct, but, in reality, Homecall is a more or less separate entity and does not seem to operate to the high standards I had experienced from Pipex Broadband. The first problem arose when Homecall staff assured me that I would be able to keep my existing Pipex email addresses. This was very ...
...many telephone calls (my expense) Homecall admitted thay had made a mistake, wrote confirming cancellation, and Pipex Broadband welcomed me back. End of story - I thought. A few days later, my internet connection went dead. I telephoned Pipex Broadband tech. support and, after much investigation, it transpired that I had been migrated by Homecall. Many more telephone calls later, I decided to cut my losses and stay with Homecall rather than try ...

johninbideford 12.01.2007 · Read full review
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Review of Homecall

For me the Homecall Broadband /Telephone call package has been little more than a complete disaster. I hope that the contents of this review helps point people in the right direction and perhaps save them some money as well. HOMECALL is part of the British Caudwell Communications group. The group is probably best known for its PHONES4U mobile phone shops that are probably still regarded as the group's core business. The Homecall part of the group ...
...and ADSL (Broadband) market. The Homecall product that I am reviewing is a Broadband /Telephone call package that I purchased around one year ago. At the time of purchase the Homecall broadband product had not been on the market for very long and few if any product reviews were available - I knew I was taking a gamble but the deal looked just too good to miss at the time. I also like to support British companies where possible. The Homecall package ...

frankpotter 23.11.2005 (27.11.2005) · Read full review
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Review of Homecall

...traffic (upload & download) and Homecall say you're a heavy user! (what a load of bull!) They block your ports so that you cannot use file sharing software, So if you want to piss them off just watch a WebTV channel instead! Homecall change T&Cs and policies that effect your internet useage without telling you! Homecall are breaking the law by - 1) Sale of Goods & Services Act 1982 - The service is "not fit for purpose" i.e. it's not unlimited ...
...call. Quite frankly it all boils down to the fact that they've got too many users for the equiptment that Tiscali let them use. Unless you only want to surf the internet and download the odd thing, then do not even think about choosing Homecall as your ISP ...

gbhxu 22.06.2006 · Read full review
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Review of Homecall

...We signed up to Homecall for their unlimited broadband and unlimited local and national calls, with phone line for £35 a month, savng us £££'s on our package. They sent us the modem, and other equipment as promised quickly, and we were all plugged in fine. The only problem arised when we received our first bill. They had made a few mistakes, BIG mistakes, which indeed doubled the bill, but after giving them a call they soon fixe this, and put credit ...
...to a bit more, and Homecall soon fixed it. For the amount Homecall are asking for all this, I don't think that it is a bad deal. Let's compare prices: -------------------------------- BT ---------------- Homecall Unlimited Broadband ---------------------------- ● Unlimited Calls ----------- ● -------------------- ● Cheaper phoneline ------------------------------- ● Faster broadband -------- ● No Problems --------------- ...

ollienewth 28.07.2005 · Read full review
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Review of Homecall

The broadband service provided by Homecall is awful. I frequently suffer from no connection or a very slow connection and when I can connect it usually disconnects after 20 minutes. My next door neighbour has BT as a supplier with no problems so it is not my distance from the exchange which is an issue. Technical support are great at running speed tests, blaming BT, asking if your computer is being powered properly, the number of phone sockets you ...
...you talk to an operator you are frequently told that you were previously misinformed. A year is nearly up, cant wait to leave. I've already had to ask for a MAC code three times and nothing as yet has been forthcoming. DONT TOUCH THIS COMPANY WITH A BARGE POLE! ...

woodcocksj 12.07.2007 · Read full review
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Review of Homecall

I have been using Pipex Homecall for over a year now. My experince from the start was bad (perhaps I should have cancelled the contract then!) and lately performance has been very slow with periods when Email connection failed. This took a turn for the worse in November 2007, when I became unable to achive a reliable connection to any of my Pipex Email accounts. At the same time I continued to be able to connect successfully to all of my non-Pipex ...
...was experiencing the same problems. I contacted Pipex Support who commenced going through their script of fault diagnosis measures with me. I am an experienced IT professional and complied with all of their advice and requests, however, they paid little attention to the responses that I gave to them.They failed completely to grasp the fundamental symptoms:- * The fault was intermittent, usually occuring in the early evening with my close neighbour ...

stevemat 26.01.2008 (25.01.2008) · Read full review
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Review of Homecall

...date was to be 28/04/2006. Homecall have continued to invoice me every month since then. I have phoned them maybe 30 times, written and emailed countless times to tell them that i am no longer a customer. Every time i have to wait in a queue listening to music, then give my customer account number, and personal information while they log into my account. Sometimes they appologise and say it wont happen again, other times they say i have changed my ...
...details, the same apparent confusion. Homecall have threatened the use of debt collection agency. This evening debt collection agency letter threatens court action. And the amount i seem to owe is growing. And if i dont pay it will be double. And obviously i have not used Homecall since i left them in April. I have all the paperwork Homecall have sent me and i am now putting it in order. I have written to Homecall to tell them that i have written ...

MarvoGing 12.09.2006 · Read full review
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Review of Homecall

i have been using Pipex for about 18 months.My experince from the start was bad problems with download speed.After 18 months they offer to me service change from 20.99 to 14.99 i went on it , but instead to pay less they start charge me 26£ anyone from customer support could not explain to me why and here i lost another moneys to call them 0871 number every time they direct to other department i total i spend another 20£ for calls without any results ...

wojtek109 19.02.2009 · Read full review
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Review of Homecall

My contact with HomeCall began when they got my home number from a marketing list that was being hawked around the world by who knows... I do not usually take any notice of this sort of cold calliing, but they were offering a free telephone if I signed up. I asked them to send me details in the post (I hate deciding anything like this without a bit of paper in front of me) and surprisingly, they did so. This was the summer of 2004. When my telephone ...
...go, its up to the consumer to check them out. PS When I wanted to change providers, my new one told me Homecall were not easy to change from, it would be best to go back to BT and then on to my new provider. ...

aspebbles 25.11.2005 (28.11.2005) · Read full review
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Review of Homecall

...over a week ago, but Homecall don't know why!!! I've been hung up on at least 3 times a week by their so called customer care operators.Who incidently always seem to answer the phone with "allo" when you are transferred to them. Not once have they contacted me to give me a reason for the problem, let alone apologise. I'm told that their managers are not there whenever I phone up and "even if they are they can't help!!"! But they did manage to send ...

nick_audioguy 10.11.2005 · Read full review
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Review of Homecall

easy setup that was when the problems started i havent got a pc i only use a ps3 so i dont download anything just online gaming and a bit of shopping all of a sudden i cant get on games networks at night as i have downloaded over 1gb between 5-11 i was told by them wich puts me in the "sin bin" and they slow me down so i cant game for the rest of the week being as the main purpose was online gaming im at a loss as to what to do with it now they may as well have the modem back an isp that doesnt want to supply internet avoid at all costs. ...

pmcuk 06.01.2008 (05.01.2008)
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Review of Homecall