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Not for me

Easy to Use Website

Don't Expect a Refund in a Hurry!!

I used Hotels.com to book two hotels in New York one at the beginning of my holiday (in August 2007) and one at the end and I ended up with two very different experiences. I booked the first New York hotel for one night while I was still in England and was pleased to have a smooth hassle free...

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Excellent

“Very useful website”

published 07/11/2007

can log in and remember hotels, easy search engine...

none so far!

There are so many travel sites on the web nowadays that it is difficult to decide which one to use to book flights, packages and hotels. It can be time consuming searching for the best deal and some of the price comarison sites are not only slow, but extremely biased as they are only affiliated...

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Not for me

none

dishonest advertising

I have just been on the phone to hotels.com to see if they could price match a hotel in Miami which I found elsewhere cheaper. Hotels.com were advertising at £702, whereas the cheaper site wanted £447. Same room type, same number of people, same check-in and check-out dates. After keeping me...

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Satisfactory

Efficient website

Customer service

Booked a hotel with hotels.com with breakfast and cancellation option, and had to pay up front. Next day I found a cheaper price booking directly, due to being part of a wedding party, also with cancellation and breakfast. Called hotels.com at 10am, I explanied the 'wedding rate' and they...

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Not for me

“Disgraceful”

published 13/06/2012

none

everything

Booked through this website for a 2 night stay, drove 4 hours to the hotel only to find we had been double booked by Hotels.com, in fact the hotel had been booked out on this night for 9 months! It was absolutely horrendous trying to get through to anyone on the phone to sort the mess out, then...

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Not for me

none

Cannot fulfil their promise

Made two reservation for hotel in Dubai, each for three nights. Since these were gifts to my in-laws, I paid up front for rooms and breakfast. First reservation was for father in law who is 78 and was refused breakfast saying it is not paid for. Called Hotel.Com and they let me hang on the line...

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Super

“pleasant experience”

published 26/08/2011

easy navigation of website, good tie ups, friendly...

none

the best thing is that they accept the reservations via its call centers also. When I thought to book from them I found many deals that suited me, eventually decided……….got it booked online………..got a discount of nearly 70% when I made the booking done through net using the ongoing deal that...

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Super

“hotels.com”

published 16/11/2009

See above: Good

See above: Bad

Good: Best rewards program. 10-nights any hotel over $40 - gives you 1 free night. The free night is upto $400/night. Numerous hotels to choose from and very competitive rates. Bad: Watch for non-refundable fares, that hotels.com will put in. Check and read "carefully" cancellation policy for...

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Not for me

None

Could ruin your holiday

I booked a hotel in Paris a couple of months in advance with Hotels.com. They confirmed the booking at the time and then emailed to confirm again a few days before the departure date. The email said you do not need to contact anyone, your booking is confirmed. When we arrived at our hotel in...

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Not for me

“Worst Service Ever”

published 06/02/2013

None they are hopeless

Worst customer service ever

We used Hotels.com to book a hotel/apartment in Panama City for a week. The information supplied regarding all forms of contact with the accommodation, we discovered when trying to book an early check in, was all completely wrong. Phone number, address, everything. We were in another part of...

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Not for me

“They Lie”

published 23/01/2012

cheap

customer service is terrible & offers misleading i...

This was my 3rd time booking through Hotels.com, I had been pleasantly surprised the first two times, so as I was bording the plane to Barcelona I trusted that I could book a reasonably priced hotel before take off. (My husband did not want me to book the hotel before boarded the plane since this...

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Not for me

“Would never use it again!”

published 27/08/2012

none

false advertisements

I reserved 3 rooms at the Fairfield Inn and Suites in Arkansas for the Labor Day Holiday. We arrived at 4:00 p.m. to check in after being in the hospital the whole morning, I reserved a suite with a pull out couch and was given a regular room because for the price that I had paid hotels.com I...

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Excellent

“great hotel booking site”

published 23/10/2012

Great rates

haven't found any yet

I use this site on numerous occasions to book hotels, they offer great prices on rooms all over the world, they also offer you a free nights accommodation, for every 10 nights you book. also if you book a certain amount of nights which i do (working for a company with a head office in Germany)...

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Not for me

“Promises, promises!”

published 20/05/2013

None

All

Reserved a hotel in Wesley Chapel through hotel.com because they offered free cancellation up to the date of arrival before 4pm. When i arrived at airport called them a few minutes past 3pm and talked to their representative to cancel the reservation because I had to change my plans. He informed...

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Not for me

“DO NOT USE !!!”

published 13/04/2014

Choice

Difficult to contact. NEVER GET BACK TO U. Agents ...

HOTELS.COM (or shd I say CON) THEY BOOKED THE WRONG HOTEL IT TOOK A WEEK OF BOTH I AND MY PARTNER TRYING TO CONTACT THEM TO ACTUALLY GET THROUGH TO THEM AND WHEN I DID, THEY REFUSED TO REFUND OR EVEN LOOK INTO WHAT HAD HAPPENED. It was clear the agent had booked a similar sounding hotel but IN A...

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