Rating Summary (Remove filter)

Very good at taking money but difficult to get back!

AdvantagesEfficient website

DisadvantagesCustomer service

" Booked a hotel with hotels.com with breakfast and cancellation option, and had to pay up front. Next day I found a cheaper price booking directly, due to being part of a wedding party, also with cancellation and breakfast. Called hotels.com at 10am, I explanied the 'wedding rate' and they confirmed they would refund the difference and I could expect an email confirmation immediately. No email later that day, so I called back in the evening (2nd ..." Read review

Ciao members have rated this review on average: somewhat helpful

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