Rating Summary (Remove filter)

1-2 of 2 reviews Show most helpful reviews first Newest first


Community Level 1rontyler



AdvantagesSee above: Good

DisadvantagesSee above: Bad

"...rates. Bad: Watch for non-refundable fares, that hotels.com will put in. Check and read "carefully" cancellation policy for everything!!! Most of the time, it is is the hotels policy, which is typically 1-3 days prior to the stay, which I find reasonable. But they offer some rooms as NON-REFUNDABLE, and when you book these you are stuck with what you booked!!! Also, the free nights when you go to redem your free nights online hotels.com does not ..." Read review

Ciao members have rated this review on average: somewhat helpful

Community Level 1Lcarmen


pleasant experience

Advantageseasy navigation of website, good tie ups, friendly staff, easy online booking


"the best thing is that they accept the reservations via its call centers also. When I thought to book from them I found many deals that suited me, eventually decided……….got it booked online………..got a discount of nearly 70% when I made the booking done through net using the ongoing deal that moment. When I went there I found that they have room supply agreements with many hotel chains like Hilton Worldwide, Radisson, Sheraton and Best Western……good ..." Read review

Ciao members have rated this review on average: somewhat helpful

Are you the manufacturer / provider of Hotels.com? Click here