Ciao - for people with opinions

Latest reviews Latest questions
Write a review Latest videos
Special offers
Home > Internet > Travel & Weather > .com Travel & Weather > Hotels.com

User Reviews

for Hotels.com

Rating Summary based on 20 reviews

  • 5 Stars
    		2
  • 4 Stars
    		2
  • 3 Stars
    		0
  • 2 Stars
    		1
  • 1 Star
    		15

Detailed rating

  • Ability to Customise
  • Content Update
  • Customer Services Support
  • How fast is this website?
  • Layout & Design
  		• 2.6
  		• 3.0
  		• 1.7
  		• 3.3
  		• 3.1

Review attribute filters

Previous page Next page Page 1 of 2 | 1 to 10 out of 20 Review(s)
  • 15 of 15 Ciao users found the following review helpful
    Picture of bagpuss1980

    bagpuss1980

    1 Star Good Website. Bad Customer Service! 13/12/2007
    User doesn't recommend the product

    Advantages Advantages Easy to Use Website

    Disadvantages Disadvantages Don't Expect a Refund in a Hurry!!

    I used Hotels.com to book two hotels in New York one at the beginning of my holiday (in August 2007) and one at the end and I ended up with two very different experiences. I booked the first New York hotel for one night while I was still in England and was pleased to have a smooth hassle free transaction. The hotel was excellent, I could not fault it for the price, clean, quiet, friendly staff and a lovely breakfast the next day. After such a pleasant smooth experience I decided towards the end of my holiday to book another hotel near the airport the night before I flew back home and therefore ... more
  • 8 of 8 Ciao users found the following review helpful
    Picture of chellbian

    Level 3 chellbian

    Member since 22/06/2007

    Reviews written: 67

    5 Stars Very useful website 07/11/2007
    User recommends the product

    Advantages Advantages can log in and remember hotels, easy search engines, compatible and cheap prices

    Disadvantages Disadvantages none so far!

    There are so many travel sites on the web nowadays that it is difficult to decide which one to use to book flights, packages and hotels. It can be time consuming searching for the best deal and some of the price comarison sites are not only slow, but extremely biased as they are only affiliated with a few sites. After trawling the internet for the best deals and offers on US hotels, hostels and holiday homes, my searches almost always brought me back to one site as the cheapest- hotels.com. The majority of the time, hotels.com has been cheaper than booking through the hotel itself! Of course ... more
  • 0 of 0 Ciao users found the following review helpful
    Picture of write2varun

    write2varun

    1 Star Hotels.com charged for a booking, but did not fullfill it 04/01/2012

    Advantages Advantages User friendly site

    Disadvantages Disadvantages Awful back-end & operations. No follow through on promises.

    I had booked a 2N hotel stay with hotels.com in Hyderabad, India. The booking assured me that ‘No re-confirmation is necessary’. However, as I was travelling a long way from base, with small children, I called up the hotel on Dec 27 to confirm – 7 days after the booking. The hotel said that they had not received ANY booking for me, or even a mail requesting a reservation. They also said they were already over-booked for the dates. I called hotels.com India call center, which confirmed the same, and said the best recourse for me was to request a refund, to be processed in around 10 business ... more
  • 1 of 1 Ciao users found the following review helpful
    Picture of jaycee2011

    jaycee2011

    1 Star Pricematch guarantee? Yeah right! 08/06/2011
    User doesn't recommend the product

    Advantages Advantages none

    Disadvantages Disadvantages dishonest advertising

    I have just been on the phone to hotels.com to see if they could price match a hotel in Miami which I found elsewhere cheaper. Hotels.com were advertising at £702, whereas the cheaper site wanted £447. Same room type, same number of people, same check-in and check-out dates. After keeping me waiting around 15 minutes while the "advisor" tried to negotiate the other website, I asked him to phone me back when he had an answer. He phoned back a few minutes later and said they cannot match the £447 as they paid over £500, so they could give me a price of £500 and something (my brain froze when he ... more
  • 0 of 1 Ciao users found the following review helpful
    Picture of l28mmy

    Level 1 l28mmy

    Member since 06/02/2013

    Reviews written: 1

    1 Star Worst Service Ever 06/02/2013

    Advantages Advantages None they are hopeless

    Disadvantages Disadvantages Worst customer service ever

    We used Hotels.com to book a hotel/apartment in Panama City for a week. The information supplied regarding all forms of contact with the accommodation, we discovered when trying to book an early check in, was all completely wrong. Phone number, address, everything. We were in another part of Panama when we learned this, we called Hotels.com who promised top call back with the correct details, they did not leaving us with the nightmare of trying to contact the accommodation which turned out to not be a hotel but an apartment for short stays with no on site reception, having to find the agent ... more
  • 0 of 3 Ciao users found the following review helpful
    Picture of ivett1209

    Level 1 ivett1209

    Member since 27/08/2012

    Reviews written: 1

    1 Star Would never use it again! 27/08/2012
    User doesn't recommend the product

    Advantages Advantages none

    Disadvantages Disadvantages false advertisements

    I reserved 3 rooms at the Fairfield Inn and Suites in Arkansas for the Labor Day Holiday. We arrived at 4:00 p.m. to check in after being in the hospital the whole morning, I reserved a suite with a pull out couch and was given a regular room because for the price that I had paid hotels.com I couldn't get the suite. On their website it said 1 king size bed with pull out couch and that is the only reason I booked it I explained to the front desk lady but she culdn't accomodate us because it was a mistake that hotels.com made I called them and after being on hold for 20 min. they told me there ... more
  • 0 of 2 Ciao users found the following review helpful
    Picture of rontyler

    rontyler

    4 Stars hotels.com 16/11/2009
    User recommends the product

    Advantages Advantages See above: Good

    Disadvantages Disadvantages See above: Bad

    Good: Best rewards program. 10-nights any hotel over $40 - gives you 1 free night. The free night is upto $400/night. Numerous hotels to choose from and very competitive rates. Bad: Watch for non-refundable fares, that hotels.com will put in. Check and read "carefully" cancellation policy for everything!!! Most of the time, it is is the hotels policy, which is typically 1-3 days prior to the stay, which I find reasonable. But they offer some rooms as NON-REFUNDABLE, and when you book these you are stuck with what you booked!!! Also, the free nights when you go to redem your free nights online ... more
  • 1 of 3 Ciao users found the following review helpful
    Picture of greyhound1234

    Level 1 greyhound1234

    Member since 18/01/2013

    Reviews written: 1

    2 Stars Very good at taking money but difficult to get back! 18/01/2013
    User doesn't recommend the product

    Advantages Advantages Efficient website

    Disadvantages Disadvantages Customer service

    Booked a hotel with hotels.com with breakfast and cancellation option, and had to pay up front. Next day I found a cheaper price booking directly, due to being part of a wedding party, also with cancellation and breakfast. Called hotels.com at 10am, I explanied the 'wedding rate' and they confirmed they would refund the difference and I could expect an email confirmation immediately. No email later that day, so I called back in the evening (2nd call), and was told the refund HAD BEEN APPROVED AND PROCESSED, but the email had not been sent. I was told it would be sent immediately. Next morning ... more
  • 0 of 3 Ciao users found the following review helpful
    Picture of rgnup

    Level 1 rgnup

    Member since 20/05/2013

    Reviews written: 1

    1 Star Promises, promises! 20/05/2013

    Advantages Advantages None

    Disadvantages Disadvantages All

    Reserved a hotel in Wesley Chapel through hotel.com because they offered free cancellation up to the date of arrival before 4pm. When i arrived at airport called them a few minutes past 3pm and talked to their representative to cancel the reservation because I had to change my plans. He informed me I would be refunded only 2 nights of the total 3 because I was too late and the had to charge me one night. I informed him that I had their written confirmation stating i had until 4 pm. He said I was wrong and that it was until 3 pm. After a few further rude answers, I asked for his supervisor. I ... more
  • 0 of 4 Ciao users found the following review helpful
    Picture of ruprect

    ruprect

    1 Star Hotels.com Should Be Avoided At All Costs 17/07/2011

    Advantages Advantages None

    Disadvantages Disadvantages Could ruin your holiday

    I booked a hotel in Paris a couple of months in advance with Hotels.com. They confirmed the booking at the time and then emailed to confirm again a few days before the departure date. The email said you do not need to contact anyone, your booking is confirmed. When we arrived at our hotel in Paris they did not have a booking for us and had no rooms available. When we showed them our confirmation from Hotels.com they said they cancelled that at the time of booking due to a problem with the credit card details. The hotel had informed Hotels.com of this at the time. When I contacted Hotels.com ... more
Previous page Next page Page 1 of 2 | 1 to 10 out of 20 Review(s)