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Home > Finance > Services > Postal Services > Courier Services > Initial City Link

User Reviews

for Initial City Link

Rating Summary based on 149 reviews

  • 5 Stars
    		3
  • 4 Stars
    		8
  • 3 Stars
    		1
  • 2 Stars
    		6
  • 1 Star
    		131

Detailed rating

  • Competitiveness of charges/prices
  • Customer service
  • Reliability of company
  • Speed of delivery
  		• 2.1
  		• 1.4
  		• 1.4
  		• 1.7

Review attribute filters

Previous page Next page Page 1 of 15 | 1 to 10 out of 149 Review(s)
  • 25 of 25 Ciao users found the following review helpful
    Picture of blackpuddinonnabike

    blackpuddinonnabike

    1 Star Initial City Link Muppetry 14/05/2008
    User doesn't recommend the product

    Advantages Advantages I managed not to kill anyone

    Disadvantages Disadvantages Total lack of customer service; depot miles away from anyone

    If you've ever wondered where the people who were not quite intelligent or human-looking to work in Argos ended up then I think I have the answer. Initial City Link, the courier delivery service that could make a worthy adversary to Dr Who (if he ever, y'know, ordered a sonic screwdriver from Maplins and ICL were delivering it). Anyway, where was I? Oh yes, the muppets at ICL. Bear in mind this review relates entirely to getting a delivery made to me in the Edinburgh area (since that's where I live, it would be silly getting something delivered to me elsewhere). I'm not sure if it's because I ... more
  • 43 of 43 Ciao users found the following review helpful
    Picture of jez_taylor

    jez_taylor

    1 Star City Link, you are the Weakest Link 11/10/2003
    User doesn't recommend the product

    Advantages Advantages Sorry, can't think of any

    Disadvantages Disadvantages Too many to list

    INTRO I do nearly all of my shopping over the Internet - it is great for finding bargains without trekking round the shops for hours, you can often find unusual things, plus you get them delivered to your home. Simple! Most delivery services I have dealt with are happy to leave parcels with neighbours or to deliver to me at work. I have rarely encountered any difficulties until recently when I had the misfortune of dealing with a couple of retailers who somewhat misguidedly think Initial City Link (hereafter known as ICL) provide a delivery service. THE COMPANY According to their web site ... more
  • 11 of 11 Ciao users found the following review helpful
    Picture of Ihatecitylink

    Ihatecitylink

    1 Star Rhymes with 'City' Link - Letter to the CEO 21/12/2011

    Advantages Advantages None

    Disadvantages Disadvantages Everything

    I am writing to you to congratulate you and your company on the fantastic service I have received over the last few days. Let me give you a bit of background. There I was, coasting with careless abandon through this thing we call life when, on a rare excursion to town to indulge in my passion for laughing at the loonies and playing my favourite game, Spot The Inbred, I noticed with no small degree of inner dread that the council had been out and stuck tinsel and lights all over everything. This could mean only one thing, I'd completely forgotten that it's December and Christmas is upon me. A ... more
  • 30 of 31 Ciao users found the following review helpful
    Picture of coolchanty

    coolchanty

    1 Star Inefficient and rude members of staff 21/01/2002
    User doesn't recommend the product

    Advantages Advantages None

    Disadvantages Disadvantages inefficient, rude members of staff, difficult to get hold of,unreliable

    As a mail order customer I have a lot of experience of different courier companies. I also work for a mail order mobile phone dealer and our main courier is city link. Out of all the courier companies of today city link is definitely not the one I would choose. When you order something via mail order and they say next day delivery then that is what you would expect, providing you ordered your items before a certain time in the afternoon. This is usually between 3 and 4 pm.Also you should expect the delivery on time if you pay the surcharge to receive your goods before 12.30pm that day. If ... more
  • 14 of 14 Ciao users found the following review helpful
    Picture of kismet

    kismet

    1 Star CITY LINK DRIVE ME INSANE - UPDATED for 2006 07/03/2005
    User doesn't recommend the product

    Advantages Advantages none at all

    Disadvantages Disadvantages rude staff, unhelpful, inefficient, say one thing and do another

    I am writing this review as a person who has received items deliverd by CityLink. Last year I received a card through my door telling me that CityLink had attempted a delivery. This card stated that the parcel had to be signed for at the address and could not be delivered elsewhere. The alternative is to collect the parcel from them but they will only keep it for 5 days. I telephoned the Exeter office to request that they deliver to my office, but they refused, insisting that it had to be left at my house and a signature obtained. I had quite a lengthy conversation with the man, saying that I ... more
  • 47 of 47 Ciao users found the following review helpful
    Picture of retireduser

    retireduser

    1 Star Should be closed down immediately! 29/01/2008
    User doesn't recommend the product

    Advantages Advantages None

    Disadvantages Disadvantages Everything possible

    Back in 2004, I would have typed a positive review and given them five stars. After my recent experience, well, I'm well and truely disgusted... This is started when I ordered a laptop through Rizeon. Everything went smoothly with the company Rizeon itself. I have no complaints against them, only compliments. They informed me it had been dispatched with City Link and provided me with the consignment link. Eargly waiting for my laptop on the Monday, I booked the day off work just incase. I checked the status first thing in the morning, so far everything was looking promising according to it ... more
  • 14 of 14 Ciao users found the following review helpful
    Picture of TotnesHemp

    TotnesHemp

    1 Star Sh*tty Link 05/11/2007
    User doesn't recommend the product

    Advantages Advantages None

    Disadvantages Disadvantages they lose stuff and are totally incompetent

    As the proprietor of a mail order company, I have a lot of experience with UK courier companies; after bad experiences with Parcel Farce and Night Fright, we switched to Shitty Link about one year ago, and I can honestly say this company is by far the worse courier service in the UK. It's not just the fact that they seem to regularly loose stuff, do not come to collect parcels when we have booked them in, or deliver goods to the wrong customer, which of course all very compelling reasons not to ever use City Link, but it's also their inability to sort anything out, once they have screwed up ... more
  • 1 of 1 Ciao users found the following review helpful
    Picture of flauta

    flauta

    1 Star Avoid city link - it only cost your nerves 01/08/2008
    User doesn't recommend the product

    Advantages Advantages none (if you want to infureate someone, than send something to them using this service)

    Disadvantages Disadvantages unreliable, slow, inefficient

    I ordered a goods from Amazon and waited and waited.....the first day it should be delivered, nobody rang the bell, no card left. Next day waiting, nobody rang the bell, card left telling me I have to go to their branch...which is very very far indeed. I contacted them, and said, that I was waiting for 2 days already, I know for sure nobody was ringing the bell...(by the way the bell is working perfectly)....and therefore, I want the parcel to be re-delivered. They told me it would come today in the morning, it is 16:43 I contacted the City Link...and surprise, surprise they called me back ... more
  • 13 of 13 Ciao users found the following review helpful
    Picture of Fishfood01

    Fishfood01

    2 Stars Slow & Unreliable Courier Service 16/07/2003
    User doesn't recommend the product

    Advantages Advantages Free Delivery 'Next day' if you miss it first time

    Disadvantages Disadvantages Slow, unorganised and totally unreliable

    - Experience - In the past month, we've been ordering a few things on the internet. Delivery times are important to me as I'm an impatient person, so I normally shop around for sites with next day Delivery. Heres What I've bought; - A thinkpad 600x laptop - A 500mhz computer base unit - A 1.3ghz computer base unit - An Archos multimedia player On all these purchases I was charged from 10-15 pounds for 'Next Day Delivery'. Every site operates in a similar way, sending me out a 'Consignment Number' for city link, which I can use to track my parcel on the internet. City Link's website and ... more
  • 14 of 14 Ciao users found the following review helpful
    Picture of jeude54cartes

    jeude54cartes

    1 Star Citylink may lose you customers... 19/01/2006
    User doesn't recommend the product

    Advantages Advantages Must offer cheap rates to suppliers, which can be the only reason they use them.

    Disadvantages Disadvantages Incompetent staff, inability to deliver on the day they say, lack of useful information, damage to goods

    This review is from the point of view of a consignee, but is useful to know if you are considering using them for deliveries, as this is likely to be the way people remember dealing with you. City link (whose reputation preceeds them to the extent that the mere mention of their name invokes cries of "S***ty Link, they're terrible, one time they...") seem to embody the worst aspects of delivery services, customer service staff who seem to have no more information than you can find on the website, inability to give any indication of delivery times, inability to deliver on the day you ask, rude ... more
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