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Home > Internet > Online Shopping > Home & Garden Online Shopping > John Lewis Direct, online store

User Reviews

for John Lewis Direct, online store

Rating Summary based on 23 reviews

  • 5 Stars
    		4
  • 4 Stars
    		3
  • 3 Stars
    		1
  • 2 Stars
    		1
  • 1 Star
    		14

Detailed rating

  • Ability to customise
  • Customer service support
  • Layout & Design
  • Navigation
  • Prices
  		• 1.0
  		• 1.0
  		• 2.5
  		• 2.5
  		• 3.0
Previous page Next page Page 1 of 3 | 1 to 10 out of 23 Review(s)
  • 22 of 22 Ciao users found the following review helpful
    Picture of KELLYLOUJ

    Level 6 KELLYLOUJ

    Member since 21/07/2005

    Reviews written: 275

    5 Stars John Lewis gets 5 stars from me! 31/08/2010
    User recommends the product

    Advantages Advantages quick delivery, easy to use website

    Disadvantages Disadvantages prices overpriced

    When it came to using up some gift vouchers from a prize I won it was time to make good use and spend them, as we were expecting a baby we decided that the most sensible option was to purchase some baby items. As we did not have a store very local to us we combined this with a short break away that we had but really struggled to decide what to spend the vouchers on and ended up using the website to use up our remaining vouchers. As a first time customer to the John Lewis website I was unsure of what brands and products I could purchase and having walked around the Leicester store I was a ... more
  • 109 of 109 Ciao users found the following review helpful
    Picture of Paul99ine

    Paul99ine

    4 Stars COOKING BY GAS AND ELECTRIC-THANKS TO JOHN LEWIS. Review with images 03/04/2006
    User recommends the product

    Advantages Advantages The online 'arm' of a well known department store

    Disadvantages Disadvantages Has an unfair image of being too upmarket

    I intend to concentrate on my recent purchase from John Lewis direct, however I did find that the stock here is as comprehensive as their High Street stores. The lay out and content of the pages is excellent and the entire online shop is extremely easy to use. I'd previously researched the item I needed to buy, a cooker, my existing 16 year old was dying in a slow and unpredictable way and I knew exactly the make and model I wanted. After using various price comparison web sites and a bit of finger walking (telephone querying) I decided that the best all round buy could be made at John Lewis ... more
  • 25 of 25 Ciao users found the following review helpful
    Picture of HuwBach

    HuwBach

    4 Stars Posh Website 08/02/2009
    User recommends the product

    Advantages Advantages Free delivery, free TV Guarantee

    Disadvantages Disadvantages None

    John Lewis Direct is the online arm of the John Lewis Partnership, perhaps more usually renowned for their department stores in large shopping centres. Rather like their physical stores, the site has a pleasing, upmarket feel to it; there's nothing brash or cheap about the look. The prices, though, are often very competitive, and since there's free delivery, there are no extra charges to worry about. TVs in particular can be a great buy: they offer a 5 guarantee included - elsewhere this may cost anything from £15 [for a small TV at Richer Sounds] to over £100. The most recent purchase I made ... more
  • 6 of 7 Ciao users found the following review helpful
    Picture of cherylannej

    cherylannej

    1 Star John Lewis Online 25/03/2008
    User doesn't recommend the product

    Advantages Advantages None

    Disadvantages Disadvantages Utter contempt for good customer care; unable to fulfil online promises

    Absolutely abysmal service on home delivery from John Lewis. I am staggered at this, having provided an amount of consultancy to this company on the small matter of customer service, no less. Of course previously I've dealt with seniors within the company. I agree with all the customers who are left fuming at their experiences. Like many others I booked a named day delivery and paid for the privilege. named day came, and only part of the order arrived. These were accessories for an iPod. Only problem was, the iPod - the most important item in the order - never arrived. This is like booking a ... more
  • 12 of 12 Ciao users found the following review helpful
    Picture of Side

    Side

    5 Stars John Lewis online store 30/06/2007
    User recommends the product

    Advantages Advantages Easy, fast ordering and excellent delivery

    Disadvantages Disadvantages None

    I recently bought a guest bed from John Lewis online. Their website is clean, easy to use and navigate, with good, detailed information about their products. It also has pictures of the items from various angles, which was very helpful. The ordering page is secure, and payment was easy to make - however they do not charge your account until the item has been dispatched. This is specified when you order. Immediately after placing my order I received the confirmation email stating that someone will be in touch within the next 7 days to arrange delivery, and that delivery is usually arranged ... more
  • 2 of 2 Ciao users found the following review helpful
    Picture of Sairaanhoitaja

    Sairaanhoitaja

    5 Stars John Lewis.com 09/08/2008
    User recommends the product

    Advantages Advantages Everything. Great items, great customer service.

    Disadvantages Disadvantages Slightly overpriced, but they do offer price match!

    I ordered a cat and mouse ornament through John Lewis Direct, and after finding out that it was cominh by Royal Mail, I must say I was rather worried, and invisioned many calls to the customer services number. Needless to say, the item arrive 2 days into its Free Standard Delivery withing 5 Days, and it was superbly packaged. I opened a massive box with glee for bins about 10 air bags surrounding my delicate ornament. I could not have been more happy with the service. Everything went so smoothly, from the ordering process, to the payment, the communication and the delivery. I couldn't ... more
  • 2 of 2 Ciao users found the following review helpful
    Picture of Mrs.Mittens

    Mrs.Mittens

    1 Star Very disappointing to say the least! 14/11/2009
    User doesn't recommend the product

    Advantages Advantages Easy to order online

    Disadvantages Disadvantages Rubbish service

    I set up this nursery gift list for my sister-in-law's baby shower. As we have many relatives in Australia I thought this would be an ideal way for them to buy a gift efficiently. The list was put on a month before the baby shower, I ordered with little problem on-line and was also able to add a message for my gift when it arrived. Perfect I thought! On the day of the shower we had someone in the house for the annoying, but somewhat common, 10-5pm delivery slot. A delivery came but low and behold not all the gifts were included! Not only this but there was no information on the gifts to ... more
  • 11 of 11 Ciao users found the following review helpful
    Picture of yottie21

    yottie21

    1 Star John Lewis - awful delivery service 01/12/2007
    User doesn't recommend the product

    Advantages Advantages they happened to have what I want - goods ok, service dire !

    Disadvantages Disadvantages delivery, customer service

    the delivery department is totally incompetent. They turned up to deliver my furniture and it turned out it wasn't even on the van, so they obviously don't bother checking they've got all the right items on board. After several calls to customer services, it emerged that the item hadn't even arrived at the depot - so they clearly don't bother checking items into the depot either. And as for customer service, you will end up talking to a different person every time you call and being kept on hold (at your own expense !) Because you talk to a different person every time, there is no ownership of ... more
  • 22 of 22 Ciao users found the following review helpful
    1 Star Quick review of John Lewis Direct, online store by tomtit35 23/10/2007
    I bought a Sharp television from John Lewis Direct in January this year. A fault developed and John Lewis advised me to contact Sharp. This I did. My television has now been with Sharp for 7 weeks. They now advise me that they cannot repair it, but that it will be replaced "in due course". During this time, John Lewis Direct has been totally unable, or unwilling, to help me. Any results I have achieved have been due to my own efforts. I am totally disgusted by the whole affair. T. Ralston
  • 31 of 31 Ciao users found the following review helpful
    1 Star Quick review of John Lewis Direct, online store by jakelab 10/11/2007
    Bought a dishwasher which arrived damaged, replaced it but the delivery firm would not tak back the old one. After it was taken back I got £30.00 compensation after a fight with unhelpful call centre staff. I wrote to head office and had an apology and wil try again - maybe! One thing I found back was that the deliveries are not very flexible
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