Kitchens Direct

...told to say that the kitchens are made by the company and fitted by our own contactors. The truth is they are made by a third party in China and although some fitters are employed by the company its most likely a outside contactor will fit the kitchen. The “design consultants” who visit you are salesman with no design qualifications who work on commission alone, if you don’t buy the kitchen they don’t get paid. You will be told that a visit lasts ...
...that’s £600 in Curry’s that Kitchens Direct are offering for £150 or for free. (if you spend typically at least £3500 on a kitchen) Now read the small print !, you will be charged for installation (ask to see the designer’s price book) when I worked there installing a cooker cost £260 plus a further £150 if a electrical point was needed so a total of other £410 for installation. (a corgi installer will charge around £100). Promotional costs (sales/ ...

JeffLyons 03.08.2007 (15.08.2007) · Read full review
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Review of Kitchens Direct

...to finish..... I rung Kitchens direct on their freephone number. Tel: 0800 123 321. A very polite lady answered the phone and I said I would like an appointment as soon as possible with view to just getting a quote. She said a salesman would be out to see me the following day at 7pm. I thought this was excellent quick service, and I asked how long he would be in my home as I knew exactly what units I wanted and had already got all the measurements. ...
...each page of how good Kitchens Direct is, exactly how the units are made, where they come from, what sort of handles/runners are used, why they are better etc. I explained again I just wanted a price please. He then continued his speel, and said I can offer you good finance too. At this point I told him that i would be paying cash outright and wouldn't be interested in Finance. He drew up my plan (or should I say his plan) there and then, which ...

Cojoba 16.11.2003 · Read full review
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Review of Kitchens Direct

...buy my new kitchen from Kitchens Direct ,so I can’t tell you what the product and fitting are actually like ,if one went through with the fitting. My reason for writing this review is because I was so unhappy with the parts of the process we did go ahead with that I would like to warn you to think hard before giving them your hard earned cash or bank loan! We are having massive restoration work done on our Victorian house. We totally ripped out ...
...was suggested to me that Kitchens Direct might be an option, so I contacted them. I explained the situation and said that in order not to waste anyone’s time there was only any point in them coming to the house if they could guarantee the kitchen would be with us in four weeks. I was assured that this was no problem and they made an appointment for the designer to come the next evening . I was told to expect a confirmation call. The appointment would ...

water-witch 24.09.2004 · Read full review
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Review of Kitchens Direct

...appointment' with both Moben and Kitchens Direct, not realising that they were the same company. My KD appointment was for 2pm Monday. I was stood up. When I phoned in 45 minutes later, I was told that due to the icy conditions, she'd been involved in a minor car accident (sympathy vote). It was rearranged for the following day at 7pm. When I got home that evening, there was a note to say someone had been around at 2pm. So I'd been stood up again. ...
...for a day later, again at 7pm. Result! A lovely young gentleman arrived, on time! It was kind of interesting having had both a Moben and KD design visit. They're identical! - "I'm a designer, not a salesmen", will be within the first three sentences they say to you. - They will slate B&Q, Wickes, MFI etc. for poor quality. If you are interested, there is even a presentation pack they will show you, with photos of poor workmanship. - They will try ...

LittleGinger 09.01.2009 · Read full review
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Review of Kitchens Direct

...me proud. I saw Kitchens Direct advertised in the national press so decided to give them the oportunity to come round and give me a quote for a new kitchen that was overdue to be replaced in my house.I also contacted a couple of other local companies as I prefer to deal with a local company . I contacted kitchens direct on the 11 th june and on the 13th a representative from kitchens direct came round to measure up.After about 20 minutes of me ...
...to expect a call from kitchens direct telling me of a delivery date and a fitting date.Only 2 days later they phoned saying the kitchen would be delivered in 2 weeks time and they needed payment of the balance on this date.A few alarm bells were ringing at this stage thinking that once they had all the money the fitters wouldnt arrive.I needent have worried. On the agreed date a large van arrived with numerous boxes of kitchen units,plinths etc ...

smudger1964 15.07.2004 · Read full review
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Review of Kitchens Direct

...Meanwhile, I researched some kitchens and prices online. We knew roughly what we wanted and how much we could afford to spend, so we didn't think the appointment with the salesman would take too long at all. How wrong could I be??? The salesman arrived slightly early, but was very pleasant. We showed him our kitchen, made some coffee and sat at the table ready to discuss our options. As I said, we knew roughly what we wanted and where we wanted ...
...had a "follow-up" call from Kitchens Driect, asking why we hadn't placed an order. I explained it was too expensive. I was then asked what sort of price we would be prepared to pay. When I said we didn't want to pay more than £6,000, he told me they didn't do kitchens in that price range. Having read some of the reviews for this company on ciao, I wish I'd stayed well clear. I hope they delete my details from their database and decide not to pester ...

abcdefg 21.03.2007 · Read full review
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Review of Kitchens Direct

...to pull my order with Kitchens Direct today and am astounded at their incompetence…. Before we even approached them, we started out with a strong idea of what we wanted - very plain modern shaker type cabinets in cream/off white and a work top in granite or high quality 'mock granite'. Stumbled across KD website and saw a possible range (Lincoln) but concerned because in photo of cream range there was lots of extra detailing we didn't want - fancy ...
...wanted plain. However there was a photo of white Lincoln with plain end panels and spacers, much more what we wanted (apart from colour) so enticed by offers on web decided to book no obligation consultation. This was arranged for a Sunday - which actually I was quite impressed about, I run my own business during week so Sunday appointment suited me very well. Sunday arrived - sat there twiddling thumbs waiting for guy to turn up. He arrived 50 mins ...

sofeecee 01.09.2006 · Read full review
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Review of Kitchens Direct

My view of Kitchens Direct is varied. Firstly I will say I wish I had read these reviews first before buying. If you are considering a kitchen from this company you have made a good choice for quality. I am very happy with my kitchen so far. I will say at the first stage of the sales man coming out do not take the first price and dont decide there and then. We did and realised we could have got it cheaper if we had bartered more. Lets be honest however ...
...all the time, no two kitchens are the same! 5. At the survey stage make sure you ask loads of questions and make sure you are 110% happy as after that they dont give you extras, if at the survey stage you feel you need extra storage as the surveyer to put more in but dont pay more, they will ring the office with the final plans and they will alter the price, they will say "its going to cost a bit more, are you prepared to pay more?" SAY NO!! THEY ...

Louiseb30 05.09.2007 · Read full review
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Review of Kitchens Direct

...in to do. I contact Kitchens Direct via their website as they offer a 'No obligation design survey'. Mmmmmmmmmmmm.... The same day a gentleman called me to arrange an appointment for the next day, 10.00 am on Saturday. I was impressed how quick it was. I was asked whether I would be putting in a kitchen within the next six months. I replied that we were looking at early next year. I explained that we were at the stage of getting quotes and they ...
...@ 10.00, nobody arrived. At 10.15 the saleswoman called to say she was stuck in traffic. At 10.30 she finally arrived, after a few pleasantries we got down the obligatory who KD was and what they could do for us. She asked when we were looking to get a new kitchen so I repeated that we were looking at early next year. At this point her attitude changed. She explained that she only came once and would only design a kitchen if we would commit to placing ...

Emmalt 28.09.2004 · Read full review
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Review of Kitchens Direct

I first heard of KD probably like most people. Big leaflet falls out of the free local paper, advertising 75% off ex-display and reclaimed stock. They offered a free evaluation and design without obligation so I gave them a call and arranged an appointment. Appointment 1 - Salesman's car breaks down. Doesn't show. Appointment 2 - Same thing happens. Appointment 3 - Salesman arrives. Spends time to go through options with me, and even recommended ...
...needed to leave the existing carcasses and replace the doors and work surfaces. However, at the time, KD didn't offer a fitting service. You had to arrange that yourself, and I couldnt' really be bothered with the hassle, so I didn't go ahead with anything. This was about 1.5 to 2 years ago. Now, a couple of weeks ago they cold-called me and promised me free fitting and free appliances if I spent over a certain amount. So I agreed to someone coming ...

neilfturner 19.04.2004 · Read full review
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Review of Kitchens Direct

I had KD fit my kitchen and its terrible. If you can find a local firm to do your work, go for that. The kitchen I chose was expensive for the size of kitchen and no. of cupboards - its been a headache from start to finish chasing fitters etc to get work done, with excuses of fitters going off the job sick with a bad back or stomach upset, a fitter who conveniently went on holiday and another who went off on training. Fitting of one cupboard has ...

Romans2 01.09.2008 (02.09.2008) · Read full review
Review of Kitchens Direct

...a second time purchaser from Kitchens Direct we expected to receive the same professional care as we received on our first purchase. We were delighted with our first kitchen and so decided to use them again. The salesman was prompt and courteous but somewhat verbose and very "salesy" but then you'd expect that from a kitchen salesman. The price he came up with as his first gambit was horrendously high and I'd expect to receive an all solid wood ...
...come down in price, by about 30% from his original price and told us we'd receive a fully fitted kitchen with appliances and solid wood doors on the units for £7,500.00, a price I could live with for what we were supposed to get. We had to pay the full amount on delivery and were not allowed to check the contents as the fitter had to do that in case there was anything missing and we got blamed for the loss. We were very unhappy when the fitter ...

Gadgetman2 21.09.2004 · Read full review
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Review of Kitchens Direct

We engaged Kitchens Direct to fit a new kitchen earlier this year. They are supposed to be one of the largest direct kitchen companies. We were attracted by their advertisments promising a quality kitchen fitted by craftsmen. The fitters turned up in May and spent three days fitting the kitchen. Following instalation we found enough faults to fill two A4 sheets. To date they have not rectified the faults but are due next week after three letters ...
...Incorrectly fitted gas hob burners. Incorrectly supported gas hob. Units burnt behind soldered joints. Unlevel worktops. Badly finished (broken/sharp) workstop edges. Incorrectly assembled upboards. Damage to parts during installation. Badly finished electrics including crooked switch fittings. Holes left in exterior walls. Cupboard fitted over the top of a light switch. No sealing on the back of the sink. etc.. This was a quality kitchen ...

kerrell 05.09.2001 · Read full review
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Review of Kitchens Direct

Kitchens Direct are pathetic. Other than the kitchen fitters being competent, the whole ordeal has been appalling. Firstly, a tip. If you offer the salesman cash in hand he will give you a decent discount - e.g. £100 off the books may get you £200 off the official price of the kitchen - saving you £100. The sales reps are self employed so this in not surprising. Now a word of warning; if you are unable to get the initial dates for delivery and installation ...
...We informed Kitchens Direct of this and were assured that someone would be in touch in 48hrs. That was over a week ago. Numerous phone calls have revealed that 'Neil' the installation manager is very busy. We are still waiting. DO NOT USE THIS COMPANY. ...

Andyweir33 01.10.2004 · Read full review
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Review of Kitchens Direct

...purchasing a £7000 kitchen from kitchens direct. This has been the most stressful expreience of my life! We as many others before ,received a very promt call to arrange our consultation to discuss "our dream kitchen". The lady came and produced a plan for us and advised us of the very best appliances that we would receive. She Promised us the moon and the stars... little did I know that we would have to go and get them ourselves..... A surveyor ...
...they had gone, I called kitchens direct and they sent a representative out examine the work. Another fitter was sent to complete the work. The new fitter arrived and was amazed at the shoddiness of the work from the previous fitters. They had not secured units correctly. They had cut all of the worktops too short so my appliances were jammed in, all of the electrics downstairs kept tripping out due to the awful fitting of new sockets. I had no cooking ...

MMP6 11.04.2007 · Read full review
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Review of Kitchens Direct