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Good

Great value, free postage

Bad packaging!

I purchased a small kitchen appliance (Tefal Quick Cup Deluxe) which had been hard to find in stainless steel. The price was absolutely brilliant - I had found the best price to be £78 and that was for the plastic version, the one I wanted was about £100. It was about £68 on the website but I...

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Not for me

published 23/10/2008

Do not believe any price they quote to you . I was about to purchase 4 Neff items plus a sink and tap . Ientered this into their "multibuy savings ".I was emailed a price which 36 hours later they refused to honour. " There had been a mistake" Consequently I missed being able to buy the items in MFIs closing down sale. There was no apology or offer of a picebetween what they had told me by email and their present price. The teamleader refused to discuss it and put the phone down on me AVOID!!!!!!!!!!

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Not for me

published 15/09/2008

I bought a top of the range Siemens washing machine from Kitchen Science. Within 10 days the machine developed a fault and the service engineer suggested I request the supplier to replace. However, Kitchen Science refused and insisted on the machine being repaired leaving me without a machine for 3 weeks. Their Customer Service rep (Amy) was rude and cut me off when I asked to speak to a manager

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Excellent

published 09/05/2008

I Ordered a Rangemaster cooker from Kitchen Science. The website was very well laid out and easy to use. The price was the best I could find, with no extra cost for the delivery. The call centre advisor Keelie was very helpful and efficient, I received immediate written confirmation by email and a letter from the manufacturer stating all requirements for installation, the delivery was also very good - they arrived on the allocated time with the drivers being helpful and courteous. I WOULD DEFINTELY RECOMMEND THEM AND USE THEM AGAIN - EXCELLENT SERVICE.

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Excellent

great price, free delivery and in stock too

none at all

I purchased a Hotpoint ff187 from Kitchen Science for my elderly parents and they were easily the best price and free delivery too....I recieved instant email confirmation and a text message the night before delivery to say all is ok for the delivery the next day....brill..!!! An hour before...

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Excellent

free delivery, easy to use, helpful staff

site looks a bit funny

Great value! I bought a bosch WAE28363GB from Kitchen Science as they were the cheapest including delivery (it was free - which is a big plus!!) I had phoned up to talk to their call centre and they were able to answer every question I had. I bought it online a couple of days later and there were...

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Good

Price

Delivery may not be when

Excellent price and generally good reviews led me to order a new vacuum cleaner from Kitchen science. Waited in all day but no delivery. On phoning them at a quarter to six call centre staff explained that due to a ‘fault in the system’ their delivery date was not the same as the one on the e...

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Excellent

The whole experiance

None

Just received my new Cannon Cooker from KitchenScience, excellent ,First class experience. Best Price, great communication , quick delivery, lovely people to buy from. They will definitely get more business from me. I believe they are owned by Comet but they are streets ahead of Comet in every...

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Not for me

They are cheap, but you pay for it with your sanit...

terrible customer services, rude and unfriendly

Under no circumstances do business with this company. I had a washer dryer arranged to be delievered, 2 working days before the delivery they called to say the washer dryer was out of stock despite the fact I had ordered on line and made a follow up call to confirm. This was a shame as I had...

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Not for me

“Washing Machine”

published 11/09/2009

ZERO

NOT VERY HELPFULL OR NICE

Purchased washing machine with fast delivery (extra). Called on delivery day for time slot as was advised. This was not available, due to new courier company, which was unable to be contacted , and therefore, had to stay at home all day. By 4pm goods had still not arrived. Called back only to be...

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Not for me

“Kitchen Science”

published 13/07/2012

There were no advantages. I recommend spending a b...

Awful delievery service. They also use difference ...

Here's my letter to them: To Whom It May Concern I am writing to complain about the awful service received by your company regarding the delivery and installation of our washing machine. We bought a washer/dryer to be delivered, connected, and the old appliance disconnected and removed on the...

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Not for me

If i had it i'd know

I don't have it

They claim on my account website that the order is complete. They claim to have handed it over to ParcelForce a week ago and can't tell me where it is or when it will be delivered,and aren't interested. But they took my money the day I placed the order, 2 weeks ago, not even waiting till it had...

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Not for me

“bosch dishwasher”

published 12/10/2011

none

lots

I ordered a sterling silver dishwasher in July.I also ordered extension hose. Got phone call after 2 weeks from delivery man saying he had hose but no dishwasher. He said it would be kept and sent with dishwasher. I phoned company. Was told it would be delivered later in week. Phoned delivery man...

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Not for me

published 28/05/2008

Ordered a Bosch oven on 23 April. They delivered wrong one on 1st May. Today on 28 May we still not received oven ordered despite countless phone calls and emails and three separate days wating for a promised delivery that did not materialise.

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