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Community Level 1charlie2009

charlie2009

Good value for Tefal Quick Cup Deluxe but badly packaged :(

AdvantagesGreat value, free postage

DisadvantagesBad packaging!

"I purchased a small kitchen appliance (Tefal Quick Cup Deluxe) which had been hard to find in stainless steel. The price was absolutely brilliant - I had found the best price to be £78 and that was for the plastic version, the one I wanted was about £100. It was about £68 on the website but I found a 5% discount on the 'offers' page of the website. Postage was free which was fantastic! I only have a couple of gripes - the item was marked as 'dispached' ..." Read review
27.10.2009

Ciao members have rated this review on average: helpful

Community Level 1nonbuyer

Quick review of Kitchenscience.co.uk

"Do not believe any price they quote to you . I was about to purchase 4 Neff items plus a sink and tap . Ientered this into their "multibuy savings ".I was emailed a price which 36 hours later they refused to honour. " There had been a mistake" Consequently I missed being able to buy the items in MFIs closing down sale. There was no apology or offer of a picebetween what they had told me by email and their present price. The teamleader refused to discuss it and put the phone down on me AVOID!!!!!!!!!!
23.10.2008

Ciao members have rated this review on average: helpful

Community Level 1oldworldau...

oldworldaudio

brilliant service start to finish

Advantagesgreat price, free delivery and in stock too

Disadvantagesnone at all

"I purchased a Hotpoint ff187 from Kitchen Science for my elderly parents and they were easily the best price and free delivery too....I recieved instant email confirmation and a text message the night before delivery to say all is ok for the delivery the next day....brill..!!! An hour before delivery I recieved a phone call from the delivery driver saying he will be with me in the next hour and are there any special requirements I need. The delivery ..." Read review
10.01.2009

Ciao members have rated this review on average: helpful

Community Level 1ibs_uk_786

Quick review of Kitchenscience.co.uk

"I bought a top of the range Siemens washing machine from Kitchen Science. Within 10 days the machine developed a fault and the service engineer suggested I request the supplier to replace. However, Kitchen Science refused and insisted on the machine being repaired leaving me without a machine for 3 weeks. Their Customer Service rep (Amy) was rude and cut me off when I asked to speak to a manager
15.09.2008

Ciao members have rated this review on average: helpful

Community Level 1HappyShopp...

Quick review of Kitchenscience.co.uk

"I Ordered a Rangemaster cooker from Kitchen Science. The website was very well laid out and easy to use. The price was the best I could find, with no extra cost for the delivery. The call centre advisor Keelie was very helpful and efficient, I received immediate written confirmation by email and a letter from the manufacturer stating all requirements for installation, the delivery was also very good - they arrived on the allocated time with the drivers being helpful and courteous. I WOULD DEFINTELY RECOMMEND THEM AND USE THEM AGAIN - EXCELLENT SERVICE.
09.05.2008

Ciao members have rated this review on average: helpful

Community Level 1Bio_teache...

Bio_teacher_54

'A fault in the System' leads to late delivery by Kitchen Science

AdvantagesPrice

DisadvantagesDelivery may not be when

"Excellent price and generally good reviews led me to order a new vacuum cleaner from Kitchen science. Waited in all day but no delivery. On phoning them at a quarter to six call centre staff explained that due to a ‘fault in the system’ their delivery date was not the same as the one on the e-mail sent to me. I have to say that the call centre were excellent. After asking to speak to a supervisor they rang back immediately and were unfailingly polite ..." Read review
15.02.2011

Ciao members have rated this review on average: somewhat helpful

Community Level 1chebbers

chebbers

Great work from Kitchen Science

Advantagesfree delivery, easy to use, helpful staff

Disadvantagessite looks a bit funny

"Great value! I bought a bosch WAE28363GB from Kitchen Science as they were the cheapest including delivery (it was free - which is a big plus!!) I had phoned up to talk to their call centre and they were able to answer every question I had. I bought it online a couple of days later and there were no problems here - the site was easy to use even though it looked a bit odd, I was able to find the machine really easily and the checkout was simple to ..." Read review
16.05.2008

Ciao members have rated this review on average: somewhat helpful

Community Level 1carolra

carolra

Kitchen Science are a terrible company, avoid at all costs

AdvantagesThey are cheap, but you pay for it with your sanity

Disadvantagesterrible customer services, rude and unfriendly

"Under no circumstances do business with this company. I had a washer dryer arranged to be delievered, 2 working days before the delivery they called to say the washer dryer was out of stock despite the fact I had ordered on line and made a follow up call to confirm. This was a shame as I had already been let down by another supplier, leaving my tenant without a washing machine for over a week. I then requested that an alternative washer dryer be delivered ..." Read review
30.09.2010

Ciao members have rated this review on average: somewhat helpful

Community Level 1deanstockman

deanstockman

Washing Machine

AdvantagesZERO

DisadvantagesNOT VERY HELPFULL OR NICE

"Purchased washing machine with fast delivery (extra). Called on delivery day for time slot as was advised. This was not available, due to new courier company, which was unable to be contacted , and therefore, had to stay at home all day. By 4pm goods had still not arrived. Called back only to be advised that the order had been cancelled by Customer Care person Gemma, without any authority. The price paid for the machine was good but there were other ..." Read review
11.09.2009

Ciao members have rated this review on average: somewhat helpful

Community Level 1Scot-Jock

Scot-Jock

KiutchenScience Experiance buying new Cannon Cooker 10755gf

AdvantagesThe whole experiance

DisadvantagesNone

"Just received my new Cannon Cooker from KitchenScience, excellent ,First class experience. Best Price, great communication , quick delivery, lovely people to buy from. They will definitely get more business from me. I believe they are owned by Comet but they are streets ahead of Comet in every way. My advise is to go see it in Comet and then go to Kitchen Science and buy it , they price match as well so you cannot go wrong. No delivery charge either, ..." Read review
19.01.2010

Ciao members have rated this review on average: somewhat helpful

Kitchen Science

AdvantagesThere were no advantages. I recommend spending a bit more for peace of mind at a reputable store

DisadvantagesAwful delievery service. They also use difference company names that start with 0844

"Here's my letter to them: To Whom It May Concern I am writing to complain about the awful service received by your company regarding the delivery and installation of our washing machine. We bought a washer/dryer to be delivered, connected, and the old appliance disconnected and removed on the 27th June, but when your delivery man arrived he pulled the old appliance out and decided he couldn't remove it from the socket because it was wired in. ..." Read review
14.07.2012

Ciao members have rated this review on average: not helpful

Community Level 1JonoMartin

JonoMartin

How to hand over £45 and get nothing. Breville VTT268

AdvantagesIf i had it i'd know

DisadvantagesI don't have it

"They claim on my account website that the order is complete. They claim to have handed it over to ParcelForce a week ago and can't tell me where it is or when it will be delivered,and aren't interested. But they took my money the day I placed the order, 2 weeks ago, not even waiting till it had been processed. Most unhelpful on the phone, just blaming the weather, but I've had 3 other internet orders delivered within a couple of days this last week. ..." Read review
08.12.2010

Ciao members have rated this review on average: not helpful

Community Level 0annq

annq

bosch dishwasher

Advantagesnone

Disadvantageslots

"I ordered a sterling silver dishwasher in July.I also ordered extension hose. Got phone call after 2 weeks from delivery man saying he had hose but no dishwasher. He said it would be kept and sent with dishwasher. I phoned company. Was told it would be delivered later in week. Phoned delivery man who said no as he only got delivery once a week. Another week passed . Eventually dishwasher was delivered but no hose. I waited and waited but no hose. ..." Read review
12.10.2011

Ciao members have rated this review on average: not helpful



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