I ordered a new washing machine and cooker from laskys. I paid extra for a Sunday delivery. I also paid extra for removing the old items.
My goods arrived but I was told by the two delivery men that another van would collect my old appliances later. They even told me that they had contacted their customer services department to make sure my goods would be collected the same day. I now couldn't even get in my kitchen as I had two appliance which ... ...there.
Five hours later I phoned the customer services department as I was now getting desperate for a drink and my engineer was waiting to connect my new appliances, unfortunately you couldn't get in my kitchen to complete either task.
I was then told by them that the first delivery team were meant to have taken the items away. They also said they couldn't come back to collect the goods for 4 days.
After begging and complaining for a while the ...
kmmg72 25.10.2009
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Ciao members have rated this review on average: helpful Review of Laskys.com
Advantages: Prices Disadvantages: God knows when you will receive your chosen product????
I ordered a Hotpoint TCD970 condenser tumble dryer from Laskys for a very good price and was given a delivery date of Wednesday 14th October (ordered this around a week before) which was not a problem as it was free delivery and i had time to make arrangements to be home to take delivery.
It was Tuesday 13th October at 16.11pm that i received an email to say that there had been a delay with delivery on my dryer and will now be here on the 23rd October.
... ...i had been given absolutely no notice whatsoever that i was not going to get the appliance the following day and Laskys refused to compensate me for this as it was their fault i was not getting the dryer the following day,and i was expected to arrange yet ANOTHER day off the following week. (what was stopping them ONCE AGAIN delaying my appliance?????)
2 - When i called to request a refund i was then told that the item was out of stock,IT TOOK THEM ...
rens7 15.10.2009
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Ciao members have rated this review on average: very helpful Review of Laskys.com
I always check out online supppliers as far as I can and I must admit that I was a liitle apprehensive about using Laskys when I saw some of the comments. However they were the cheapest price for the Ipod that I wanted so greed clouded my judgement. And I'm glad it did. The ordering process was as simple as you'd expect, I got confirmation emails for each stage of the process up to desptach and the Ipod arrived within the suggested 4-5 days and was ...
corporateslave 10.09.2009
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Ciao members have rated this review on average: somewhat helpful Review of Laskys.com
Advantages: price Disadvantages: no empathy, very disgusting customer service.
i bought a stainless steel Hotpoint FF4DX from lasky.com on 07/07/2009. I was told delivery would be 22/07/09. Surprisingly they ang me to say delivery was 21/07/09. I was alright with this but i had to make arrangements for someone to be home while the fridge was delivered. And to my surprise, they delivered a Black hotpoint fridge instead of a stainless steel when i specifically ordered a stainless steel one. The customer advisors i spoke to said ... ...delivery. Nothing could be done as i would have to 8 days later for a replacement. Thats their form of customer care. Not even after i told them that what they had done was wrong on their part. as a customer you buy something in good faith hoping you would get the correct items delivered. should you always be on guard that the items you have bought is it the right colour, size, lenght etc. isnt that the whole purpose of specifying your order when ...
snramz1 21.07.2009
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Ciao members have rated this review on average: somewhat helpful Review of Laskys.com
Advantages: none Disadvantages: too many to mention
ordered tv stand november. delivery date was 9/12. however legs were delivered on 6/12, no glass shelves were delivered. phoned on 9/12 to be told nothing was on van for me. as my tv was being delivered on 10/12 i had nothing to put it on so i asked laskys to uplift legs and give me a refund. i have since had three dates to uplift legs . still nobody has arrived to uplift them. the reason i was given for the no show was the lady couldnt understand ...
megan010 28.01.2009 (26.01.2009)
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Ciao members have rated this review on average: somewhat helpful Review of Laskys.com
Advantages: variety of products Disadvantages: customer care takes time to answer calls but resolves issues
Laskys.com is a website i can trust. I read many not good reviews about them but it seems i wasn't a victim of that. When i was making a research to buy a PS3, i contacted Laskys customer care for some more information and i got exactly what i wanted to get and so i decided and went on to a SONY PS3 80GB at £299.99 and it was delivered to me successfully without any waste of time and in the promised time period. I had a good time talking with the ... ...get my purchased item. I think thy are not that bad only depends on how you make the approach even though as a customer service, you should be aware of some rude people and you should always try solving their problems because they are customers. I will give them a try again and see if they are that bad as i read about them. ...
kumin123 10.01.2009
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Ciao members have rated this review on average: helpful Review of Laskys.com
Advantages: Good automated communication Disadvantages: Didn't need to contact anyone personally, can't comment really!
I ordered a fridge from Laskys in September 08. We went for one of those big double American style fridges. Laskys had the cheapest price online, nearly £120 cheaper than the high street, and about £50 cheaper than other online stores.
Order review
The order process was smooth, and they subbed out the delivery to a local firm. I had text messages giving me progress of my order, and a phone call from the delivery driver when he was about an hour ... ...very happy with both Laskys and also their delivery firm.
Website review
Their website also has a feature (once you create an account for yourself) which lists all the communication they have sent you and the date it was sent, and also gives you an option to resend it over email). I'm not sure how handy this is though, because if you're logged into their website looking at the progress, the only reason I can see that this is useful is to have an ...
Dave_E 16.12.2008 (17.12.2008)
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Ciao members have rated this review on average: somewhat helpful Review of Laskys.com
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Quick review of Laskys.com
DO NOT ORDER FROM THIS COMPANY. THERE PRODUCT AFTERCARE IS APPALING. OUR DRYER HAS BEEN BROKEN FOR WEEKS AND THEY WILL NOT GIVE US A REFUND. YOU WAIT AGES ON THE TELEPHONE - THEN THEY USE COMET ENGINEERS WHICH MEANS YOU HAVE TO WAIT OVER A WEEK SOMETIMES FOR THE ENGINEER TO ARRIVE - NOT COMET'S FAULT. JUST POOR ORGANISATION FROM LASKY'S. PLEASE ORDER FROM SOMEBODY ELSE. ONE VERY FRUSTRATED CUSTOMER WHO WILL NEVER BUY FROM THEM AGAIN. ...
Cynomolgus2222 13.12.2008
Ciao members have rated this review on average: helpful Review of Laskys.com
Advantages: Good website, good prices on most items and quick delivery Disadvantages: Their dreadful customer service team.
...I tried to call laskys several times but I NEVER got to speak to anybody. In the end I found the number to call Acer and they were brilliant. Only today I received the laptop. I'm actually writing from it.
Of course I'm confirming the fact that laskys.com sucks! ...
bscboy 20.11.2008 (04.12.2008)
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Ciao members have rated this review on average: very helpful Review of Laskys.com
Terrible delivery service, though not all their fault Parcel force at fault also. Customer service sent me on a wild goose chase to try and find the parcel that ParcelForce had attempted to deliver but left no card at my house saying it was in the local post office! By the time I found this out Post office had returned it and Laskys didn't know where it was! Most of customer service team were very helpful, although did not have full informaton on ... ...said "couldn't do anything until they got the parcel back', I couln't cancel until they recieved it back and no point asking for a refund on my credit card as I wouldn't get one until they got the parcel back". seeing as I had never even signed for it in the 1st place this seemed quiet unacceptable!
Still waiting to find out whether parcel is in Watford or Wembley or Katmandu!
Steer clear of this company the stress isn't worth saving a couple of ...
081004 28.11.2008
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I ordered a JVC Everio GZMS100 camcorder from Laskys on Wed. 22nd Oct. Received order confirmation e-mail straight away and soon after a delivery date advice from them.
The delivery was exactly as expected on the 24th.
Their price was very competitive although not quite the cheapest, only a couple of pounds in it. Having used Laskys before without any problems, even being refunded very quickly on a past defective item, I used them again.
The product seems quite good and well made too if a basic point and shoot camcorder is required. Have yet to fully appraise it though. ...
Mr-Grumpy 24.10.2008
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Quick review of Laskys.com
Don't buy from laskys.com Their customer support is awful. They won't allow me to return a high value Apple item untouched and still in its entire original packaging as it is past the 7 days minimum stipulated by the distance selling regulations.
It was actually about two weeks from when I purchased it for my girlfriends birthday.
WARNING don't buy anything from them if you expect fair treatment or good customer service. ...
robsta75 14.10.2008 (13.10.2008)
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Quick review of Laskys.com
Ordered hotpoint washing machine on 28/09/2008,was promised delivery on 6/10/2008.Checked by phone on 3/10/2008 and Laskys confirmed delivery date.Received text message mid afternoon on 3/10/2008 saying delivery was on 4/10/2008,I rang Laskys and the only explanation they offered was that there was a delay on deliveries,this was a house-warming gift for my parents, and if they had not been desperate for a machine I would have cancelled order.SHALL NOT BUY FROM LASKYS AGAIN. ...
keith1951 06.10.2008
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Quick review of Laskys.com
I recently ordered a PHILIPS 42PFL5603D/10 from them, had it delivered last Friday, they had sent the wrong coloured stand but I wasn't too bothered, quick processing good shipping for free even got myself a little mini pallet! ...
Freebo_uk 25.06.2008
Ciao members have rated this review on average: somewhat helpful Review of Laskys.com
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I ordered a Laptop the other day from laskys and found the site really helpful and gave me all the information i needed to know before buying the product. Not only was the Site good but the price was great! I haven't seen this Laptop cheaper anywhere else!!
Laskys will be the first place i look when i want to buy a new product. ...
marcdowner 09.05.2008
Ciao members have rated this review on average: somewhat helpful Review of Laskys.com