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Promptness of service
Efficiency of service
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1-15 of 228 reviews Show most helpful reviews first Newest first

 

The Bank That Used To Like to Say "Yes"

AdvantagesThey're nice to you when you have money

DisadvantagesNot so nice when you don't have money

"...Then read on… '''WHO?''' TSB merged with Lloyds back in 1995 to form Lloyds TSB Group plc, I can't believe it's already been 13 years (I still referred to it as TSB by accident until 2 or 3 years ago). But it wasn't until mid 1999 that TSB and Lloyds Bank branches in England and Wales were actually re-branded as Lloyds TSB. '''WHY ME?''' I've been a current account holder with Lloyds TSB since 1986, except then it was just TSB or Trustee ..." Read review
13.10.2005

Ciao members have rated this review on average: very helpful

They wouldn't take my money - so I took theirs!

AdvantagesEntertainment value nothing else

DisadvantagesUntrained staff, unhelpful, inpolite, bad communication, lots of other nasty things I could say

"...remember. I continued to use Lloyds (oops...) for personal banking. Time moved on, business went downhill, and a loan was needed - no problem, Lloyds were eager for the business - and deal done. Even when I became unemployed for a short time in my life, they paid the loan for me. More time moved on, I was accepted for a mortgage - although the deal fell through - no fault of the bank. I had a visa card, substantial agreed overdraft which I hardly ..." Read review
27.06.2004

Ciao members have rated this review on average: very helpful

Banking made Simple

Advantages Moving with the times, flexible Current Account Offerings, good branch network

DisadvantagesStill very much a reactive service, not a proactive banking provider..

"...however, have never switched from Lloyds Bank (now LloydsTSB) for my current account for over 20 years. My main reason for this is that they have been incredibly easy to do business with. I first opened a Student Account back in 1986, the exact reason for choosing them long erased from my memory, and indeed my parents and family have never banked with Lloyds - but I probably chose them because they offered cold hard cash as an incentive. A figure ..." Read review
17.02.2007

Ciao members have rated this review on average: very helpful

Community Level 3claireben

claireben

Shockingly bad service

AdvantagesNone whatsoever

DisadvantagesTo many to list here

"...doubt obtaining a loan through Lloyds TSB is the worst thing I have ever done in my life. At the time of getting the loan I was a very naive 21 year old and going through a few temporary money troubles that looking back weren’t so bad. The thing that makes me more angry is that I feel I was more or less pushed into taking out the loan. I originally rang my bank to increase my overdraft limit by £200, well it was January and everyone knows how long ..." Read review
06.02.2004

Ciao members have rated this review on average: very helpful

Community Level 2Pisces1977

Pisces1977

I don't have a DREAM, but I do have a RANT.

AdvantagesBanking service, personal loans, student loans, mortgages, car insurance, house insurance and other additional services that are available, including TORTURE.

DisadvantagesAll the services mentioned above, are completely useless on the long run. Bad customer service, hopeless cashiers and accounts service, untrained and misguided staff.

"...and CONS of this local Lloyds TSB Bank; then you can read the rest of my little story. -------------------- Pros -------------------- 1. Excellent, spacious atmosphere, clean office and cubicles with blinds on every window. 2. Unscratched, modern-style writing desks with office-like pens tied-up with silver-bead chain. 3. Security cameras to keep your butt safe from harm, or provide evidence when necessary. 4. Well-dressed staff surrounding ..." Read review
23.12.2004

Ciao members have rated this review on average: very helpful

A Load of Bankers?

AdvantagesInternet banking

DisadvantagesUncompetitive interest rates, soul-destroying contact centre

"...had a current account with Lloyds TSB since 1993 - only back in those days, it was just plain vanilla Lloyds Bank, before it merged with TSB (formerly Trustee Savings Bank) two years later and began the process of re-branding its branches and services. Before that time, I had banked with NatWest, as I liked their policy of not investing in South Africa during the apartheid era, unlike most other UK banks. However, my principles fell out of the window ..." Read review
08.11.2005

Ciao members have rated this review on average: very helpful

Community Level 2Toniq

Toniq

Please Don't Hate Us Too Much

AdvantagesMany

DisadvantagesAlso many

"I was preparing a review on a Tesco range of ice creams called Mmmm, but that will have to wait as after reading recent and old reviews on LTSB and other banks I feel I need to give the views of a humble bank cashier. I am unable to comment on the economics, product design and profits of large financial institutions, I'm not that clever (if I was I wouldn't still be a cashier after 25 years), but I am able to give an opinion on customer service ..." Read review
28.06.2004

Ciao members have rated this review on average: very helpful

Community Level 7Cheekychic...

Cheekychicken

About as useful as a chocolate teaspoon

AdvantagesHa, ha, ha. Sorry, I can stop laughing.

DisadvantagesNot enough room to list them in this little box

"...in the offing...the merger of LLoyds and TSB, a match made in Hell. My Branch was closed, my account moved and a different manager was appointed, but all seemed to run well, we weren't having any problems and I was assured of the same services. It all began to go wrong when my husband had a heart attack at work, it was only minor but he was put on sick leave, where he remained until he was made redundant due to ill health. Obviously this ..." Read review
01.12.2001

Ciao members have rated this review on average: very helpful

Community Level 2shanti

shanti

Is Banking with Lloyds TSB really that bad

Advantagesfriendly, competent staff

Disadvantageswish there were more rewards and perks

"...has had an account with Lloyds TSB since he was a student. He has no complaints against them. When I married him and moved to the UK, naturally I just used the same bank that he did. It was also the nearest bank to our house so convenience did play a part in my choice. I was quite surprised when I first opened my current and savings account to find that they didn't offer you any rewards and such for opening an account with them. When I was in dublin ..." Read review
19.11.2002

Ciao members have rated this review on average: very helpful

Community Level 3Festa

Festa

Have They Sacked All The Managers

AdvantagesStrong High Street presence

Disadvantagesyou can't get hold of the manager

"...world of business banking with Lloyds TSB in March of last year and received a glowing report of the services. Unfortunately just after I started dealing with them, the wonderful bank manager that the company had dealt with for the previous ten years of their existence went to higher places. BRANCHES Since the two banks merged, there seems to be branches in almost every town and city that I have visited. Even in the Cotswolds where there is ..." Read review
16.02.2002

Ciao members have rated this review on average: very helpful

Community Level 6Bryn_Pearson

Bryn_Pearson

They used to be good.

Advantageswell, they were good once

Disadvantagespoor service, unreliable, poorly trained staff, little customer care, time wasting.

"...days.... I opened an account with Lloyds many years ago, before they merged with TSB. Back in the good old days, they offered a really good service, they were helpful, and I felt like a valued customer. When I started at Uni, I switched to their student account, they gave me a free railcard, and I was a hppay little bunny. After finishing my degree, I moved to sunny Redditch, and the merge hapened. At this point everything went down hill. In Redditch, ..." Read review
04.09.2001

Ciao members have rated this review on average: very helpful

Community Level 2hawleydv

hawleydv

The most disorganised bank in the world

AdvantagesCompetitive services

DisadvantagesDisorganised, inefficient, lack of communication

"I joined Lloyds bank when I started university and for 2 years I had no complaint whatsoever about them, the staff in my universtiy branch were friendly and helpful, and I found the bank were very understanding towards the needs of students. However this all changed in my 3rd year at university, which was (coincidentally???) around the same time Lloyds merged with TSB. For the 3rd year of my degree I was doing a year working in industry, this ..." Read review
14.06.2001

Ciao members have rated this review on average: very helpful

Community Level 5Klara13

Klara13

A fine load of Bankers Well maybe

AdvantagesHelpful in times of trouble

DisadvantagesThey could drive you up the wall

"LLOYDS TSB Sit back relax, close your eye's, bring into your minds eye that Black Stallion galloping the sun scorched beach, mane flying, sinews and muscle toned, superior and capable. Yes folks that summed up my bank. From when I joined them in the 80's I was happy bunny, if there was a problem with my account arrangements were made, I would see the bank manager. He would check the account details, talk through my concerns and sorted things ..." Read review
10.06.2002

Ciao members have rated this review on average: very helpful

Community Level 5mornev

mornev

Sorted

AdvantagesAccess twenty hours a day, seven days a week and I feel in control

DisadvantagesNone

"...I have used my local Lloyds bank for thirty years! I’ve got drunk with the Manager! He refused to tell me which question I had answered wrongly, thanked me for my call and hung up! I was incensed! This simple task should have been satisfactorily dealt with on the telephone, and not leaving me fuming all over the entire weekend until first thing Monday morning and then making an unnecessary drive into town. It was time for a rethink on my ..." Read review
29.11.2002

Ciao members have rated this review on average: very helpful

Community Level 7jonwhite

jonwhite

I WANT MY MONEY PLEASE

AdvantagesTreat you well if you have money

DisadvantagesTreat you badly if you don't

"...is how I would describe Lloyds TSB at this present moment in time. A complete reversal of how my original opinion on this financial institution once read. When I first wrote about this bank I was pretty comfortably off. I had a job, I had a future and they wanted my business. I have been with Lloyds TSB for over 20 years. I have always paid my loans back on time, some were paid back early! At that time I was treated well. Then disaster struck. ..." Read review
10.06.2002

Ciao members have rated this review on average: very helpful



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