MFI (Shop)

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The MFI Kitchen Experience

Advantages: Affordable, plenty of choice
Disadvantages: None that I experienced

REASONS FOR CHOOSING AN MFI KITCHEN: The time had finally come for our kitchen to receive the makeover that was long overdue. For many reasons we had put off this rather large and daunting task. We had inherited the cooker in an awkward place and to move it would inevitably mean that the whole of the kitchen would need to be re-designed, which in turn meant moving the radiator, the dishwasher and the washing machine. New ceiling lights were needed ...
...just bought kitchen units from MFI and was very pleased with the result, so perhaps we should give them a try. Reluctantly I agreed; there could be no harm in looking and it's not as though we have far to go to an MFI showroom. At the time, there was a sale and MFI were offering 20% off everything in store, another good reason to consider an MFI kitchen. Off we went one Saturday afternoon and had a look around their showroom in Swindon. I have to ...

tennisnut 29.10.2005 · Read full review
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A typical MFI review, missing several parts

Advantages: Decent prices, good selection, always willing to offer a deal if you ask
Disadvantages: poor delivery, no quality control

...planning to buy something from MFI I would suggest you print it out and take it to bed with you, better still, if you are planning on spending a lot of money there I would suggest you dictate it into a tape recorder and play it on repeat while you sleep, this is how MFI works from chipboard to showroom. Remember the cost cutting points at the bottom and you will save 5-30% of the cost of your order, and when you do, please remember me…in the form ...
...they were bought out by MFI for their design and economic standing. The Kitchens and bedrooms are the only TRUE items MFI produces, many of the dining room furniture and home office items are sourced from out side companies, which although it gives you a better, and sometimes cheaper range of products, often means that if is difficult to get spares for them if/when needed. As a rule MFI would like you to believe that Schreiber is better made that ...

mysurvey30 17.04.2006 (18.04.2006) · Read full review
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Made - For - Idiots MFI

Advantages: good range of products
Disadvantages: bad customer service, terrible delivery

Our recent experience with MFI has been a stressful disaster from start to finish. I have always known good things about MFI for their products and service until now. Having had a kitchen from MFI for over 18years gave me the confidence that nothing could possibly go wrong. MFI is a brand recognised by everyone, 'a UK's leading national retailer of quality fitted furniture' . They are a store where you can see the items on display, try, touch and ...
...brand name as big as MFI it is quite shocking. This has been a true test of our patience and our confidence in MFI. There products are of good value for money but I don't rate there service. We won't be walking into MFI in any hurry. UPDATE : (2weeks later) You would think that with all the stress we have had with MFI recently, it would get better and we would finally have our wardrobes up and looking amazing. How wrong am I? We received the ...

missydoc 08.02.2008 · Read full review
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Face value good, but watch out for the hitches.

Advantages: everything arrived on time and was as described
Disadvantages: delivery charges, sale prices that go down again frustratingly after you've made your purchase

...days and I wonder if MFI need to take account of this. The more you order, the longer it takes. OK so to the construction of the furniture. I have to say, this went up without any hitches and we are left with some very substantial beroom furniture. All the relevant bits were there, in fact we had a few odds and ends that were spare. At the very least, if you can't make the furniture up in the 3 days after delivery, unpack it all and check that everything ...
...comes my biggest gripe with MFI - a couple of weeks or so after we placed this order, the sales prices were dropped a further 10% which on £4,500 would have been a further £450. Not a small amount when you are trying to do a place up on a budget - this would have been half the cost of the new central heating system we are fitting. I am aware that other stores have policies that if this happens, they will refund the difference so I contacted MFI and ...

LouMG 13.02.2008 · Read full review
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A tale of two bathrooms

Advantages: The quality of their merchandise is much better than in the old days.
Disadvantages: Customer service. Oh Dear, although not strictly MFI's fault.

...our sparkly new bathroom and MFI was suggested. I didn't even know that they did bathrooms to be honest but we thought it would be worth a look. So off we went to our local showroom to inspect their wares. On arrival at their out of town showroom we were pleased to be able to park virtually right outside the door. Bright signs promising sale prices and large discounts greeted us and encouraged us to hurry in. A bright airy showroom pulled us in ...
...professional sub contractor. Looks like MFI only employ the best. Our fitting hero certainly knows what he is talking about and soon has our estimate for the job to come, very reasonable we thought as there was a lot of extra's to do. Oh I forgot to say that MFI charge a basic rate that is added to their bill and any extras like tiling are billed directly from the fitter. We had to make a couple of changes to our order on the advice of the fitter. ...

docpov 27.11.2005 · Read full review
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Thankfully We Didn't Pay For The Delivery

Advantages: The products are very reasonably priced and there is a wide range to choose from
Disadvantages: The delivery service

...and decided to visit the MFI sale. We were impressed with the wide range of products in the store. The prices were very keen too - we chose two wardrobes, a chest of drawers and two bedside cabinets.The total cost of all these flat-pack items was £175.00! An excellent price for all of these items of furniture. The only problem was that the two bedside cabinets were not in stock. We were told that we could have these delivered free of charge the ...
...the free delivery service let MFI down. I did what had been suggested and rang the automated delivery service line on the Thursday. I was asked to enter the order number that I had been given on the Saturday as part of my receipt. I followed all of the instructions and was informed that we were due for an afternoon call which was 12 - 6pm. On the Saturday that the delivery was due we did not get up very early as we had over indulged on alcohol and ...

Luckystar28 04.02.2002 · Read full review
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Improve your time in bed.

Advantages: good quality at a reasonable price
Disadvantages: self build

...started saying nice things about MFI as well. So off we went to Aberdeen and had a look round. I pulled and prodded and kicked the built in display wardrobes and they seemed strong enough. We then went looking for a salesperson – to their eternal credit they don’t descend on you as soon as you enter. We got a nice computer image of what our bedroom would look like with new wardrobes, a plan and a price and that was that. No sales hassle ...
...days before delivery I phoned MFI and was informed delivery would be between 8.00 and 12.00. The van arrived promptly at eight and nine million boxes were stacked in the bedroom. Let me say here that I am not a proficient DIY type person. At best I am adequate. But I have a sort of unspoken deal with my wife – she wants something done and I tell her I need special tools. I then get to trail round warehouses and buy something that may or may ...

colinlivingstone 14.04.2001 · Read full review
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it all depends on what you're looking for

Advantages: found in most towns, reasonably priced, take most things away with you
Disadvantages: not the best quality in the world

...We never really gave MFI a thought until today, but as we were passing we popped in. It was easy to park and the spaces were not too close together. The first thing that hit me about the store itself was the air conditioning – a welcome relief in this hot weather. The shop was not crowded by any stretch of the imagination and this was lunchtime on a bank holiday. There were big signs up saying that today you could get an extra 10% discount ...
...in, two assistants said hello, but didn’t hassle us. We wandered round the kitchen and office furniture, without taking too much notice, then we came to the bedroom furniture, which we were looking for. They had a wide variety, including solid pine, modern style arty designs, as well as the bog standard cheap melamine range. We opted for a five drawer chest of drawers and a cupboard/one drawer storage unit. We could have these in a choice ...

flupen 28.05.2001 · Read full review
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I am not Anna Ryder Richardson

Advantages: Heaven for DIY enthusiasts
Disadvantages: Units difficult to assemble

...adverts saying that prices at MFI were slashed only for the duration of the Bank Holiday weekend. The MFI salesman literally screamed the offers on the adverts and you felt like turning the TV off. In the 1970s we read the News of the World regularly. Often MFI would take out full-page adverts literally begging the public to visit the nearest store. Even at that age I felt that the advertising was tacky. I remember vowing to myself that when I ...
...my pride and visit the MFI store. It was located in a business park adjoining companies such as B & Q. There was plenty of parking space available. The store had plenty of floor space to roam around in. Certainly the adverts gave a misleading image of the store. The store was well lit and nicely laid out. There were sections for the bathroom, kitchen, living room etc. The store was clean and there was a certain ambience to the place. I expected ...

mrpaella 22.05.2001 · Read full review
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My Bathroom Experiance

Advantages: Excellent Customer Services
Disadvantages: 1 Damaged Item

I recently bought an MFI bathroom suite (toilet, sink, bath and shower). After placing my order I received a text message thanking me for choosing MFI and informing me of the contact details if I had a problem. About a week before my delivery I received an information pack informing me of the delivery procedure, to my suprise the pack also included a yellow balloon. On reading the information further I discovered that the balloon needed to be blown ...
...received a courtesy call from MFI about my delivery and they asked me a few questions about my delivery and the driver's appearance. Then came the awful task of checking my delivery, with MFI you only get 72 hours to check your delivery for missing or damaged items to get them replaced. Everything seems ok apart from the toilet seat was cracked (it looked like it had been dropped). I phoned MFI and only had to wait about 20 seconds then I was conntacted ...

bagpuss1980 08.06.2008 · Read full review
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An unlimited supply

Advantages: Good value, Good Workmanship
Disadvantages: snake-like sales men (at least in Norwich)

...perusing the Norwich branch of MFI which seemed to have some pretty tasty kitchens on offer. While examining one model we were suddenly aware of the pungent and invasive stench of cheap aftershave, having caught our attention we turned around and there was Ivan. 'Kitchen designer' Ivan looked like an over weight Max Clifford, he sweated profusely and spoke with contrived sincerity, "I can design you the kitchen of your dreams at a price you'll love" ...
...into the Norwich branch of MFI and see this computer generated image of the 'kitchen of our dreams.' A few days later we went into MFI and sure enough, Ivan produced a nice looking image of our prospective kitchen. He went through the list of items, knocking money off (a special favour just for us you understand) until he got to the final figure - about four and a half grand. At this point we were joined by the manager, a ratty looking fellow with ...

jarviscocker 24.08.2006 (17.03.2007) · Read full review
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Impressed so far

Advantages: Good advise and plenty of time given to us by the designer
Disadvantages: none so far

...the experts. Our Local MFI in Chester was so busy on Bank Holiday Sunday that afer standing around for a few minutes a gentleman approached us and asked if we would like to make an appointment for the Monday so that we weren't left hanging around to long (especially with a three year old - not very amusing for her!). So back we went on the Monday for 11am and saw a really helpful guy that had us sitting down in front of a very impressive CAD system ...
...and a half hours with us discussing our brief and requirements and then transforming them onto the Computer to see a design in plan and elevation formats. Within that time he was able to change all that we wanted to change on the layout as well as price the whole package too. For each piece of item that was not a kitchen cabinet i.e Cooker, Sink etc he took us around the displays to show us the different styles of sinks rather than show us them in ...

sharondyer 30.05.2001 · Read full review
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From bed to kitchen

Advantages: Good value great furniture
Disadvantages: one or two

...three immediately, when the word MFI crops up. So when we were looking for a fitted bedroom recently, I didn’t even contemplate MFI, for the reasons mentioned. However, when a friend said that they’d only ever have MFI to install their kitchens (they move every other year!), I decided to pay the Cambridge MFI a visit. The Store had been recently renewed (moved), and when we entered the store we were amazed. It was completely different ...
...happy people-assured that the old MFI reputation had gone. Sure enough MFI kept us informed every stage of the way-by phone and letter, leaving a phone number to ring in case of any query. Finally, a fitting date was agreed. And we just needed the goods delivered. A letter confirmed a telephone conversation that it would be delivered on a Sunday, and a number was given to check whether it would be morning or afternoon delivery. The delivery did ...

dabmim 07.05.2001 (20.10.2001) · Read full review
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MFI - KITCHENS FROM HELL

Advantages: None as far as I can see
Disadvantages: lies, lies and more lies

...got a good deal from MFI on our new Hygena kitchen which we purchased from the Wigan showroom in February. The salesman did a lovely computer generated design and impressed us with his friendly style and reasonable prices. We paid our 20% deposit and were told to sit back and relax, the fitter would be in touch in due course to carry out his own survey to make sure everything was in order pending actual fitting in about five weeks time. Fine up to ...
...confirmation of fitting date. MFI must be the only company I have ever dealt with where full payment is required four weeks prior to fitting. Four weeks!! What on earth do they need a 20% deposit for then if that's their policy? Once again we hadn't been properly informed of this and although the money was (and still is) there in the bank waiting to pay for the thing we rang the showroom to query their payment policy. Apparently they have always ...

lowtonreds 17.04.2006 · Read full review
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No Chickens Here

Advantages: Better quality and better range
Disadvantages: Not quite as cheap anymore

...the first place! MFI offered complete kitchen and bedroom fitments that you had to assemble yourself. They supplied full instructions in step by step drawings, complete with all fittings and screws. The pieces of wood would even have the screw holes ready made! All you needed was a screwdriver, a bradawl and a hammer. It was so simple to assemble that a child could do it, at least that what they were saying! I have brought many a bargain from MFI ...
...back pieces that were damaged, pieces that never had the pre drilled holes, and even the packet of fittings that were not even for that item. I have to say that a child could not put these pieces of furniture together. For a start, much of the pieces are much too heavy, and I have struggled many times to screw in a screw that just continues to turn or will not go in completely to the wood. We thought we were getting a great bargain, but what we paid ...

carolinesite 03.03.2001 · Read full review
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