Maroc-emotions.com > Reviews

Advantages: Immediate confirmation of hotel availability
Disadvantages: Misleading price confirmation and misinformation about what is included in the price

We recently made a reservation for les Jardins de la Koutoubia through Maroc Emotions only to realise they use a scam to defraud customers. They confirm a price, ask you to provide card details for identification and a deposit to the hotel, they then take a payment from your account, and then confirm the "remainder" to be paid to the hotel. Following the reservation and payment of the holding deposit , you receive an email confirming that the full ... Read review

Good things first: A good selection of riads, and we stayed in a very nice place with friendly staff in a great location. Booking was convenient, and quick. However... a big irritation was that prices were quoted in pounds, until after our booking deposit was claimed; our confirmation came back in Dirhams and worked out to be significantly more than we had been quoted. This site uses very poor exchange rates to provide what appears to be a fixed price - our weekend away cost 20% more than the quoted price. Next time I'll book direct with a riad.

Advantages: Fast transaction processing
Disadvantages: 20% commission disguised as a deposit paid to the hotel

We booked a hotel through Maroc Emotions and only found out that they charge a 20% "commission" of the total booking when we tried to check out of the hotel. This "commission" was not disclosed during the booking process, but was presented as a "deposit" to the hotel. While you do expect a certain amount of trickery in Morocco, you don't expect to be tricked before you get there. When we called Maroc Emotions to enquire why the hotel believes ... Read review