Mastercare > Reviews

Advantages: None that I can think of!
Disadvantages: Expensive, Botched up jobs, little knowledge of computer systems, avoid jobs as far as possible

...the helpful *cough* people at mastercare at least 3 times, but once again it had been completely reformatted. This time I lost everything because I didnt have a power supply to feed my dead-as-a-dodo battery so I couldn't reformat it. 10 GB of home recorded flute music and family photos and vids down the drain! I was not amused. The next time I sent it off, I needed a new heatsink fan as the one I had kept cutting out all of the time. This job took ... Read review

Advantages: None. Maybe saving $50 callouts?
Disadvantages: Terrible service and not worth the money

...widescreen TV. My wife contacted Mastercare on the 24 hour hotline only to have someone at the other end of the phone to say that the "24 hour home service" would take two or three days. Accepting this was no option as we had paid for the service and needed the TV repaired. The TV was duely inspected by an engineer three days later. (Not bad you think!) It was pronounced faulty and nothing that the engineer could fix on site. The engineer could ... Read review

Advantages: Far too few.
Disadvantages: Far too many.

It’s been three months since I’ve had full and permanent use of a laptop. It was taken from me back in July and as November knocks on the door under the pretence of trick-or-treaters, I find myself thinking a bit deeper about the situation. Last time I was able to actually sit down and write something properly was when it was about 30°C. I’m writing this at 18.49 and it’s pitch black out there. Back when I had the old laptop, the sun would be shining ... Read review

Advantages: Mastercare of Dixons is poor service
Disadvantages: Service is poor

What started as buying a digital TV last September 2002,to enjoy the Christmas season has turned into a a difficult time! I discovered a fault in the TV which was taken for repair on October13-02 with a promise that it will not take more than 10 days, but I discovered that my TV has been caught in a huge spider web of bureaucratic system where the staff play with customers a cat and mouse game with tragic consequences. I was left without TV for ... Read review

Advantages: In the short term, none. In the long term. delays outlay on appliances
Disadvantages: If you don't like it, too bad - there ain't nobody else any different

...expense, causing me MORE inconvenience. Apparently, Mastercare doesn’t want my business, because that is how it appears, given your response. I’d like this escalated to a superior, please, and I want a voice communication, not an email, to explain to me just why I am paying for a service I am not getting. My number is xxxxxxxxxx and I am available at any time, as I work in the service industry (and give the service I am paid for)" Whether ... Read review

Advantages: We got to play a lot me board games!
Disadvantages: They could not care less!

...with a 5 year Mastercare Plan. It worked and we were happy with it and felt safe in the knowledge that for the next 5 years we would not have the expense of replacing it . We had no problems with it untill August last year. When one day my son and I were watching it one sunday evening and the picture shifted to one side and then made a "popping" noise and the picture and everything went completely. I thought no problem and went and got the ... Read review

Advantages: NONE
Disadvantages: Poor service, No advice, No customer service skills, Sales Person's not trained to acceptable standard

...was offered the coverplan from MasterCare only £395.00 for a £1299.00 pc and was told by the assistant that the policy would cover the computer, monitor, printer and keyboard, so I took out the policy. In February 2001 the keyboard picked up a fault and I called MasterCare to have it replaced, which they did and very quickly I was impressed. They told me to dispose of the other one and keep the replacement which I did. In April the monitor started ... Read review

Advantages: I cannot think of any
Disadvantages: The service, the quality of repair, the rudeness of staff, the frustration of trying to deal with a company with no interest in customer care

I reluctantly bought a mastercare policy to cover my large american fridge/freezer. I am always against these agreements on principal because it stops the manufacturers from taking any responsibility after just 1 year. The sale of goods act provide grounds for a claim for up to 6 years. After only 2 years the freezer broke down, 6 days before a bank holiday, just after I had filled it with foods for a massive party we were due to host for the holiday ... Read review

Advantages: No call out charge
Disadvantages: Absolutely dreadful service

I used Mastercare to initiate a repair to a 28" Widescreen TV in April 2002 - it is now Mid July with no end in sight. Throughout, the service has been dreadful. Story so far: picture on the TV went very narrow. Mastercare contacted and a Field Service Engineer sent. He was very pleasant, but unable to find a fault, could not take the TV in his van, and cracked the case putting it back together. He then filled out a very ambiguous report, which ... Read review

Advantages: peace of mind about repairs
Disadvantages: claiming on the 6 week rule

...going mad. Today I contacted Mastercare and was told to wait until this afternoon to see what the repair centre could do to rectify the situation. If after 3pm it is not resolved I am off to Trading Standards and my Solicitor to take this further. My advice to anyone is get a policy from someone else. When this is resolved, and it will be I will never take out another policy with these amateurs. It cost me £479 for 4 years and although the repairs ... Read review

Advantages: None
Disadvantages: Many

Have Mastercare cover for my Fridge freezer which has just decided to play up and it was making a racket.Isuspect it was an intrernal fan as this has happened before.Called to get a engineer to visit and was given a appointment a week hence.ABSOLOUTELY USELESS.I aclled the day after to tell them the problem was much worse and the noise was keeping us awake at night.STILL NO JOY.Appointment could not be earlier although i said it was an emergency however ... Read review

Advantages: None - better cover can be found elsewhere
Disadvantages: Simply subcontract to local cowboys

...a problem call Mastercare' I CALLED Mastercare who said 'we don't know when you parts will be in - but according the the terms of you contract we have 6 weeks anyway' I CALLED on 6 occasions and was eventually told - don't call us, we'll call you!' If after 6 weeks you don't have a successful repair (and this is very very likely) you may still be palmed off with a refurbished replacement!!! Surely under the trade descriptions act this ... Read review