Microdirect > Reviews

Advantages: Well priced
Disadvantages: Slow returns, poor after sales

Micro direct are OK if you buy something and it works and it continues to work. They are cheap and the postage is reasonable. HOWEVER - their after customer service support is the worst I have ever had to deal with. Trying to get through to speak to someone on the phone is nearly impossible, I have spent hours on hold on the phone. Refunds do not get processed on time, which means further correspondence with them. Worst of all, is if you try ... Read review

I bought a freeview box and it never worked so I paid to have it sent back in early september for a refund. 14 working days later no refund only to be told it was sent to the wrong account?. 14 working days later again and still no money. 5 working days from now apparently...I won't hold my breath. I can't comment on how good the repair process is( not too good by the look of other reviews) but the refund process(for me) was appalling and for this reason I will NEVER use them again and have told friends about the problem....Good luck if you do decide to buy something from them.

3 year warranty on a 7900GT and have proof from ASUS. Microdirect refuse to take it back saying its only 2 years. I will never deal weith this company again and am currently looking to take them to small claims for the price of the gfx card. BEWARE OF THIS COMPANY

Advantages: Cheap
Disadvantages: The worst customer service I have ever come across.

Purchased motherboard, worked fine for 2 weeks then went faulty. Returned it. 3 weeks later got the same motherboard back. Phoned customer service to be told the warranty is void because pins are bent on the socket. I know that I did not bend the pins and have 15 years experience as a self employed computer system builder. After being told they would not replace the board or issue a refund or do a "good will gesture" it became obvious it was a waste ... Read review

Advantages: cheap
Disadvantages: Very Poor service and bad after service

Yeah Good Prices but that where it ends, once your item goes faulty then don't expect any service. Took 3 months for my Shuttle to be sent back to me and it still i had the same fault and damage coursed to the front of it. So received it back in a worse condition than when i sent it off. Called there phone number asking to speak to manager and was told that manager was unavailable and was promised a call back 6 times and never did. So Great ... Read review

Advantages: None
Disadvantages: Dishonest, Poor telephone skills, Promise the earth and give nothing.

Micro Direct I bought a barebones PC (case and motherboard) this was a 40th birthday present that I bought with the money I was given. The PC was fine until the very beginning of May when it randomly stop working with no output for the monitor. I requested the machine be returned to Micro Direct under the guarantee and was told if their engineer could not find the fault , the machine would have to be sent back to the manufactures in Korea and ... Read review

Advantages: prompt delivery - when listed as in stock it really is
Disadvantages: BAD Customer services.

Microdirect Customer services & Returns Advantage Prompt delivery - when listed as in stock it really is! All items received in good working order. DISADVANTAGE: BAD Customer services. BE SURE TO CHECK THAT ALL ITEMS RECEIVED before signing no matter how impatiant delivery person is! My last order from Microdirect arrived with one item missing - contacted Customer services and was told it would be looked into and someone would get back to ... Read review

Prices are low, but customer service is poor. Beware their dodgy returns policy (and if returning items be prepared to wait a VERY long time, before getting an unsatisfactory response).

Advantages: Low prices, quick delivery, acceptable customer service.
Disadvantages: Refurbished products may have a higher fault probability, returns process can be a little slow.

I ordered a 26" Flat screen TV from Micro Direct, before having read all these so-called 'horror stories' about how terrible they were. The price was brilliant, and the delivery time was very good- if interrupted a little due to a bank holiday weekend, although that was beyond Micro Direct's control. So in theory, everything to that point had gone brilliantly. However unfortunately, the TV began to have technical faults after 20 days of purchase, ... Read review

If You do not want to lose some money or time or MONEY AND TIME - PLEASE DO NOT BUY ANYTHING FROM MD. I bought a GF8800GT from them. It went wrong so I sent it back. After 30 working days I got from them replacement item. Different item! Cheaper item! Worse item! I bought something and I got something different (the same model but different brand - 30 pounds cheaper + 10 pounds cost me return delivery). This is absolute crap! I just lost money and time with this company.

I recently bought a complete Netgear wireless networking setup from Microdirect. The software for the adapters doesn't work, crashing one PC, breaking the audio on one and just disconnecting from the network on the third. Microdirect are calling this a 'compatibility' problem and refusing to give a refund (even with products boxed back up in as-new condition) I see their returns process is fairly universally despised. I am now going to the small claims court to recover my money and still they will not budge.

Advantages: Prices, good communications, quick turn round
Disadvantages: None so far, every purchase gone smoothly

...returned both of them and Microdirect were brilliant. As soon as they received them they let me know and confirmed that one stick was faulty. A new replacement arrived in two days and all went fine. I am still using this same memory after two years of hard use and no problems. Faults with memory modules are down to manufacturers and not Microdirect. All the modules are securely packed by the manufacturer, in my case Corsair, so it's by no way the ... Read review