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Home > Shopping > Services > Customer Services > Microsoft Xbox 360 Customer Support & Repairs

User Reviews

for Microsoft Xbox 360 Customer Support & Repairs

Rating Summary based on 7 reviews

  • 5 Stars
    		1
  • 4 Stars
    		1
  • 3 Stars
    		2
  • 2 Stars
    		0
  • 1 Star
    		3
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  • 153 of 153 Ciao users found the following review helpful
    Picture of tumblewheel

    Level 6 tumblewheel

    Member since 26/07/2008

    Reviews written: 20

    4 Stars From dread to relief... Review with images 28/08/2008
    User recommends the product

    Advantages Advantages Normally free under extended warranty

    Disadvantages Disadvantages The need to use the service in the first place

    A stroke of bad luck. It happened at the start of a weekend and my nephew had come over to visit. At 10 years old, he is already a seasoned gamer and, after some practice, I was planning to finally win at a console game against him. What I hadn't suspected was that, after two and a half years of occasional gaming, my Xbox 360 console decided to wave the white flag and surrender to the dreaded "Red Ring of Death". Red Ring of Death? It's a rather ominous term relating to the three red lights that flash on the front of an Xbox 360 when it appears to have a hardware problem. Also known as a ... more
  • 53 of 53 Ciao users found the following review helpful
    Picture of lisa8871

    lisa8871

    5 Stars Has this service got the X factor? 04/09/2007
    User recommends the product

    Advantages Advantages A very good service

    Disadvantages Disadvantages Can take a while for repair

    Ok lets get something straight before you start reading this, I am not the most technically minded person I have a other half for that! Don't get me wrong I can e-mail and use word and have just learnt how to put my music on my MP3 player! (Go me!) And I remember the start of games consoles, I had an Atari then a Sega and even a Nintendo but I suppose I sort of grew out of them until I had my boys. My other half bought me the original Playstation that I then lost to the boys and then we got the first Xbox and I suddenly remembered that I was actually good at these games and I played them when ... more
  • 6 of 6 Ciao users found the following review helpful
    Picture of kellface85

    kellface85

    1 Star Stressfull!! 11/05/2009
    User doesn't recommend the product

    Advantages Advantages Free phone number

    Disadvantages Disadvantages Rude, Ignorant, Waste of Time

    Where to start really.. I purchased some microsoft points yesterday to download the new Call Of Duty : World at War, Map Pack. Got home to put the code on from the pre-paid card, only to find that the code wasn't valid. I tried several times, and eventually gave up, and called the Xbox Live Helpline. Your call is answered by an automated American voiced system, which annoyingly tells you to visit the Xbox.com website several times, and spouts a load of rubbish about various offers at the moment with Xbox. It eventually took me to the main menu, where you had to "repeat the word of the option ... more
  • 7 of 7 Ciao users found the following review helpful
    Picture of joybolley

    joybolley

    3 Stars Xbox 360 - What a mission. 09/06/2009
    User doesn't recommend the product

    Advantages Advantages Its a great gaming device with good graphics and user friendly. It also retails at the right price

    Disadvantages Disadvantages Aftersale service is a long procedure and too many parties involved to get the coonsole repaired

    I work as manager at a leading toy company in South Africa. Xbox 360 consoles was a popular gaming device when i started almost 2 years ago and probably still is and although i never possesed my own console i was still directly exposed to dealing with xbox 360 in other forms for example, customers purchasing a console, or accessories or even the games used to play it. Not forgetting customers who just merely wanted to enquire about xbox 360 and how it worked. According my knowledge Xbox 360 is by far a revolutionery gaming device that allows a person to experience playing the game as in a 3 ... more
  • 6 of 6 Ciao users found the following review helpful
    Picture of Macflame

    Macflame

    1 Star Xbox 360 Customer Support 10/01/2008
    User doesn't recommend the product

    Advantages Advantages Extended warranty.

    Disadvantages Disadvantages Poor support handling, repair lasted a couple of months.

    My Xbox 360 was originally repaired in September 2007. When it came back it seemed to work o.k. It was not until my kids got some new games last Christmas, that the Xbox was played with for any length of time. Within 2 days the Xbox started given the audio video error (all red lights lit). After buying a new AV lead, the same error flashed up then quickly turned to the 3 red lights error (the so called ring of death.). During this episode the Xbox also chewed up 2 new games. We were not very happy, especially as games are so expensive! I waited until after the holidays to contact Microsoft, to ... more
  • 18 of 21 Ciao users found the following review helpful
    Picture of RyanC92

    Level 3 RyanC92

    Member since 10/02/2008

    Reviews written: 45

    3 Stars XBOX Customer Support 07/04/2008
    User doesn't recommend the product

    Advantages Advantages friendly, polite people

    Disadvantages Disadvantages don't seem to solve problems quickly

    The nightmare begins.... I upgraded to XBOX Live gold in January 2008, as part of a promotion to receive 500 free points to spend in the arcade. So, a few weeks had passed,and I still had not received my points. So, that resulted in the first call to the XBOX 360 Customer Support. I was re-assured several times that the issue would be investigated, and that I was to ring back in 3 days to find out the latest. So, 3 days pass, and I decide to phone again, to be told the exact same thing I was already told- the issue would be investigated. So, 3 days later I am none the wiser. I was additionally ... more
  • 4 of 37 Ciao users found the following review helpful
    1 Star Quick review of Microsoft Xbox 360 Customer Support & Repairs by stubadub99 19/01/2009
    Absolutely rubbish. Nobody at Micrsoft or UPS knows how to change delivery details. Support is non-existent. Have called support 5 times with no resolution.
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