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  • Red Ring of Death: the Ring of Light is flashing red! Oh no!
  • Troubleshooting the fault. (Microsoft support page)
  • Under Support, you'll find the Repair Agent. (Xbox website)
  • Requesting a repair. (Xbox website)

Reviews - Microsoft Xbox 360 Customer Support & Rep...

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Super

“From dread to relief...”

published 28/08/2008

Normally free under extended warranty

The need to use the service in the first place

A stroke of bad luck. It happened at the start of a weekend and my nephew had come over to visit. At 10 years old, he is already a seasoned gamer and, after some practice, I was planning to finally win at a console game against him. What I hadn't suspected was that, after two and a half years of...

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Not for me

“Stressfull!!”

published 11/05/2009

Free phone number

Rude, Ignorant, Waste of Time

Where to start really.. I purchased some microsoft points yesterday to download the new Call Of Duty : World at War, Map Pack. Got home to put the code on from the pre-paid card, only to find that the code wasn't valid. I tried several times, and eventually gave up, and called the Xbox Live...

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Excellent

A very good service

Can take a while for repair

Ok lets get something straight before you start reading this, I am not the most technically minded person I have a other half for that! Don't get me wrong I can e-mail and use word and have just learnt how to put my music on my MP3 player! (Go me!) And I remember the start of games consoles, I...

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Good

“Xbox 360 - What a mission.”

published 09/06/2009

Its a great gaming device with good graphics and u...

Aftersale service is a long procedure and too many...

I work as manager at a leading toy company in South Africa. Xbox 360 consoles was a popular gaming device when i started almost 2 years ago and probably still is and although i never possesed my own console i was still directly exposed to dealing with xbox 360 in other forms for example...

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Not for me

“Xbox 360 Customer Support”

published 10/01/2008

Extended warranty.

Poor support handling, repair lasted a couple of m...

My Xbox 360 was originally repaired in September 2007. When it came back it seemed to work o.k. It was not until my kids got some new games last Christmas, that the Xbox was played with for any length of time. Within 2 days the Xbox started given the audio video error (all red lights lit). After...

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Good

“XBOX Customer Support”

published 07/04/2008

friendly, polite people

don't seem to solve problems quickly

The nightmare begins.... I upgraded to XBOX Live gold in January 2008, as part of a promotion to receive 500 free points to spend in the arcade. So, a few weeks had passed,and I still had not received my points. So, that resulted in the first call to the XBOX 360 Customer Support. I was re...

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Not for me

published 19/01/2009

Absolutely rubbish. Nobody at Micrsoft or UPS knows how to change delivery details. Support is non-existent. Have called support 5 times with no resolution.

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Question

published 09/10/2009

how do I get my xbox360 repaired ?
Open question Answer

Not for me

published 29/06/2008

Four different calls to xbox live support about a billing error led to nothing but utter frustration. I will give xbox one thing; their call center people are polite. However, I was given different explanations by different people about what was showing up in my account and why. No one could help me straighten it out. Phone support people seem to be limited to following strict protcols on basic level issues. They do not solve problems or create solutions when you need help with an error that doesn't fit the protocol. I have lost $100 and hours of my time. My only recourse is to pursue a dispute with my credit card provider. With just a little more effort, you could do much better, xbox.

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