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User Reviews

for Moben Kitchens

Rating Summary based on 34 reviews

  • 5 Stars
    5
  • 4 Stars
    2
  • 3 Stars
    1
  • 2 Stars
    3
  • 1 Star
    23

Detailed rating

  • Customer Service
  • Quality
  • Value for Money
  • 2.0
  • 2.8
  • 2.2

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Previous page Next page Page 2 of 4 | 11 to 20 out of 34 Review(s)
  • 11 of 11 Ciao users found the following review helpful
    Picture of MJS1

    Level 1 MJS1

    Member since 01/04/2004

    Reviews written: 1

    User doesn't recommend the product

    Advantages Advantages Helpful Designer/Salesman

    Disadvantages Disadvantages Abusive head office staff

    I booked an appointment with Moben Kitchens at the 2004 Ideal Home Show and was given a leaflet stating an offer of “50% off all kitchen ranges” and a “free dinner service”. The designer/salesman who came around was very helpful and not at all pushy, I liked the design and although the quote was a bit high I was happy with the design so signed up. Regarding the “special 50% offer” he hadn’t seen this before and said he would go away and try and get it actioned to reduce the price further (he also took the leaflet with him). Needless to say I heard nothing apart from an attempt to book the ... more
  • 4 of 4 Ciao users found the following review helpful
    5 Stars Quick review of Moben Kitchens by Level 1 FionaFerg 19/07/2007
    I was recommended a Moben kitchen by my mother who had a kitchen fitted a couple of years ago. Although I was a bit worried by some of the comments on this website, I found Moben excellent. The quality is excellent and I found the whole service very good. There were a couple of tweaks that had to be made but that I think that is par-for-the-course with this type of thing. We found them excellent value and would have no problem in recommending them to friends! In fact, if Moben are still around in 20 years time I will probably ... more
  • 13 of 13 Ciao users found the following review helpful
    Picture of twinmum2610

    twinmum2610

    5 Stars Moben Kitchens 23/09/2005
    User recommends the product

    Advantages Advantages Fitted within four days, no DIY disasters

    Disadvantages Disadvantages Having to live on junk food for nearly a week!

    I had a moben kitchen fitted last week and it is FANTASTIC! All in all it took four weeks from sale to installation. The Salesman Pat came to our house one Friday evening and did a plan of our kitchen and offered practical advice about siting our appliances for the best fit, he offered us the best value cupboard finishes for our budget, if he was hardselling I didn't notice. He gave us time to consider the deal that was written up but we didn't falter for long. We lead a very busy life and with an entire house to refurbish it was apparent that as a family we should afford ourselves the luxury ... more
  • 5 of 5 Ciao users found the following review helpful
    Picture of bmh24

    Level 1 bmh24

    Member since 12/09/2007

    Reviews written: 1

    User doesn't recommend the product

    Advantages Advantages None

    Disadvantages Disadvantages Poor fitting, No customer or aftersales service, communication extremely difficult

    KITCHEN QUALITY IS NO BETTER THAN B&Q, HOMEBASE, etc but the price is certainly 70% more. Fitters are self-employed and Moben has no control over them or their workmanship. Our planned 5-day kitchen contract ended up taking 4 months to complete. Just one of the problems was that 17 of 22 cupboard doors were damaged as the original handles were not fitted straight. Moben had wanted to just straighten these badly fitted items on my solid oak doors and then fit a metal ring on the inside so that the drilled holes would not show. With a HUGE amount of telephone calls, arguing, letters and finally ... more
  • 6 of 7 Ciao users found the following review helpful
    Picture of lindsaym10

    Level 1 lindsaym10

    Member since 14/04/2009

    Reviews written: 1

    User recommends the product

    Advantages Advantages Excellent quality. Experienced fitters. Good communication throughout.

    Disadvantages Disadvantages None

    We have just had our kitchen fitted by Moben and can honestly say that we are thrilled to bits with it. The whole process ran like clockwork and every person we dealt with within this company was courteous and highly proffessional. After we had placed our order we were horrified to come across all the bad reviews on this site and were truly dreading what was to become of our kitchen. We were pleasantly surprised when all dates and times were strictly adhered to. All units, appliances, worktops and tiles etc, are of a very high quality. Our team of fitters were second to none ( in particular ... more
  • 33 of 35 Ciao users found the following review helpful
    5 Stars Quick review of Moben Kitchens by Level 1 jonsimon 01/12/2008
    I'm glad I didn't see the bad press about Moben until after we'd had our kitchen installed because we are delighted by our new kitchen! We had a very nice designer/salesman plan our kitchen and though the price wasn't the cheapest one we got, the quality is superb, the fitters were lovely and we're over the moon with the finished result. Apparently the business now has American owners and is now trying to deliver American standards of service and we all know how fussy and what good service Americans expect! All in all, we couldn't be happier.
  • 6 of 8 Ciao users found the following review helpful
    Picture of willsmj

    Level 4 willsmj

    Member since 20/09/2000

    Reviews written: 149

    User doesn't recommend the product

    Advantages Advantages none

    Disadvantages Disadvantages appalling service and poor fitters

    Moben kitchens, that well and trusted, sorry, that should be not so trusted name in kitchens. I have to report on them again to save anyone out there regretting any decision they may make when purchasing a kitchen. One of my moben cupboard doors has started to decay, in that the melamine type finish is slowly coming away from the wood. The kitchen is well within the guarantee period. The company were telephoned over a week ago, and, yes, you may have guessed, we could only get through to the dredded answering service, who also service their sister company, kitchens direct. Having been told ... more
  • 25 of 28 Ciao users found the following review helpful
    4 Stars Quick review of Moben Kitchens by Level 1 Moben 04/06/2008
    Moben installed our kitchen just over a year ago. We are very pleased with the end result and would recommend the product. The only complaint was with the electrical contractor who left us without power to cook with for a fortnight, this wasdue to not being able to find an earthing point. We thought this was a disgusting way to treat a customer. There was a perfectly good earthing point, which was discovered by a second electrician. To Moben's credit once they found that a mistake had been made, they made good their work immediately and there has been no further ... more
  • 25 of 28 Ciao users found the following review helpful
    5 Stars Quick review of Moben Kitchens by Level 1 MarkM123 28/10/2008
    I had a moben kitchen installed earlier this year. The Designer/ sales guy was excellent, he seemed very enthusiastic about the companies product and pointed out the best offers. We were working by a budget and told the guy, he was very honest about how to keep the prices down. The service was what we expected straight through to the completion. Although the prices are quite steep, probably the only downfall, well worth it. We had a B & Q kitchen before which was much cheaper than moben, but never again, I;ld rather pay the extra for the quality and the ... more
  • 11 of 12 Ciao users found the following review helpful
    Picture of maple73

    Level 1 maple73

    Member since 26/03/2008

    Reviews written: 1

    User doesn't recommend the product

    Advantages Advantages None

    Disadvantages Disadvantages Being roped in by their sales people.

    We regret using Moben! They installed wrong items in kitchen . Changed items without telling us. Broke the dishwasher. Didn't remove the old kitchen as agreed - dumped it in front of our house. Hung cupboards crookedly. Smashed the tiles on sills, drilled a hole through our coving, drilled further into the wall in our dining room to put cables in - did an awful plaster job and didn't paint either - it will have to be redone again. They left plaster fingerprints all over our plasma tv - clearly had time to watch TV, and left deposits in our toilet. Refused to admit responsibility, said we had ... more
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