NTL

Quality of site content

Technical support quality

Ease of installation

Range of services (e.g. web-space, email)

Access & availability of service

Value for money

Win a year's free shopping at Asda!
 

Choose from our great phone, SIM, Laptop and Mobile Broadband deals from 3. From just £15 a month.
 

Reviews »

1-15 of 205 reviews of NTL sort by Usefulness | Product rating | Date

 

HANG ON IN THERE (UPDATED MAY 2004)

Advantages: good value for money unmetered 24hours a day, £15 of free phone calls for BT customers in non-NTL area
Disadvantages: technical support at £1/min, response to e-mails is slow, communication between departments & customer service is poor, almost impossible to leave/end contract with NTL!!

...is my experience of using NTL as an ISP over the last 8 months. I joined NTL’s unlimited 24/7 ISP service in September 2000 after the demise of the wonderful Lineone /Quip (which was £5 a month! sounds unbelievable now!). At that time there was not as much choice in terms of price and flexibility of usage as there is today. I had a choice of joining BT surf which was free only off peak or 1p/min during peak hours or Freeserve..which I wasn’t keen ...
...internet access via 56 modem NTL provide:- Firstly you need to establish if NTL are in your area this can be done by visiting website and entering your post code. NTL are not in my area but as I am a BT customer I can still use the service. This opinion relates to 56K V90 dial-up access, not broad band etc-that is under a separate ciao category. 1) If NTL are not in your area, you can still use NTL for internet usage providing you are a BT customer ...

Connoisseur_Haggler 15.05.2001 (20.05.2003) · Read full review
Ciao members have rated this review on average: very helpful
Review of NTL

Quality of site content

Technical support quality

Ease of installation

Range of services (e.g....

Access & availability o...

Value for money

FUEL YOUR CIAO ADDICITION

Advantages: Good connection speed. 24/7 access. Few engaged connections.
Disadvantages: Fuels addiciton to the net!

...and beyond and don't have NTL telephone or television as yet (they keep threatening us with it) I wasn't sure if I would be able to take advantage of their net access - but I could!! All I had to do, was dial in the NTL prefix, and I was connected to their network. For the sum of £15 per month I had 24/7 internet access. NOT only that but ALSO I can make up to £15 of voice calls, FREE yes thats right ------FREE, my favourite price. NTL send you ...
...never been over charged by NTL and the payment goes out promptly in the same week of the month. What do you get for your money then with NTL? Well apart from the 24/7 net access, you get to make £15 of voice calls as I have already mentioned. You also get10Mb website space 5 e-mail addresses, online help I have used this a couple of times, but they are often very slow to respond to the actual query - sending an automated response to say they have ...

LICARUS 04.06.2001 · Read full review
Ciao members have rated this review on average: very helpful
Review of NTL

Quality of site content

Technical support quality

Ease of installation

Range of services (e.g....

Access & availability o...

Value for money

NTLWorld, Brilliant Service, Cheaper Than BT

Advantages: Cheap, Good Connection Speeds
Disadvantages: 2 Hour Disconnect

Until about 3 months ago i had been with Worldonline. That was until i got an e-mail saying that the next time i connected i would have to re-subscribe for free to change to the new company that took them over (Tiscali). Well OK i thought. Anyaway, i connected then following day and sure enough up coms the new details page, excelpt it wouldnt let me enter my old worldonline username, so I was stuck without the internet. I decided to find out about ...
..."Sorry this service is being upgraded and will be available on....." bugger. So i very quickly found another free provider (free-online) and used them for a few weeks until NTLWorld was available. Installation As soon as NTLWorld was back up and running i received by CD, and was very eager to get going. So I opened the CD, put it in the drive and up comes a lovely flash introduction. I clicked through all of this until it came to the "What service ...

jamiem 28.04.2002 (01.07.2002) · Read full review
Ciao members have rated this review on average: very helpful
Review of NTL

Quality of site content

Technical support quality

Ease of installation

Range of services (e.g....

Access & availability o...

Value for money

ABSOLUTELY FREE INTERNET ACCESS

Advantages: Free Access. Fast. Easy to use. Many features
Disadvantages: Have to use software. Possible waiting times.

...the end of last year NTL launched a new internet service called NTL Home. I've been using it for half a year now, and would like to share my cable experience with you! What is NTL Home? ~~~~~~~~~~~~~~~~~ NTL Home is the latest unmetered internet access service from the telecoms company, NTL. What does it offer? ~~~~~~~~~~~~~~~~~~~ The service offers unlimited internet access to the whole of the internet via NTL Home's special software. This ...
...computer you will need an NTL cable phoneline to use the service via. I believe that you are not allowed to use the service via a BT phonline. Lastly you will need a CD from NTL with special software for dialling up the service. This also comes with your username and password. How fast is it? ~~~~~~~~~~~~~~~ The internet access itself is unusually fast for an 0800 access service. When I sent of for the service, I assumed it was going to be a very ...

hammodt 20.04.2002 · Read full review
Ciao members have rated this review on average: very helpful
Review of NTL

Quality of site content

Technical support quality

Ease of installation

Range of services (e.g....

Access & availability o...

Value for money

NTL Universe

Advantages: Cheap Internet Access, Very Reliable
Disadvantages: 2 Hour disconnect

NTL World, a great service at a very very low price. I aquired NTL world aound Feburary 2002 time, when I was moved to them from Cable and Wireless. When I first had NTL world, i was quite surprised to find that it was completely free, yet the service was excellent aswell. After this though, I suffered from many connection problems and despite VARIOUS emails to NTL, they only replied once, and this was in a useless email. After a few weeks though, ...
...slow and unreliable AOL connections. NTL world only becomes disconnected every 2 hours, and I feel is very good because of this. As for speed, NTL world is quite fast. Using a 56k modem and the 56k service, the internet runs at almost the same speed. It is connected at 52kb/s at the moment, which is good enough for browsing and loading images. Downloading can take ages though, and if the NTL Broadband services are as reliable as this modem connection, ...

LimpBizkitUK 27.04.2002 · Read full review
Ciao members have rated this review on average: very helpful
Review of NTL

Quality of site content

Technical support quality

Ease of installation

Range of services (e.g....

Access & availability o...

Value for money

ntl - best isp around

Advantages: free internet access, very fast connection, brillant!
Disadvantages: none

I have been using NTL for nearly a year now and I find it brillant, I have never had any problems with it and find it quick, easy and very efficent. As I am a student we have a special student deal that means we didnt have to pay an installation fee, we get free internet 24 hrs a day, telephone service, with calls 3p, 2p or 1p depending when you call and cable tv with 15 channels - all for £11.99 a month. I realise that many people dont get this ...
...at. The ISP provider, NTL is very quick to connect (it usually takes 30 seconds or so on my machine, with a 56 k modem) and has an extremely good and informative homepage (although I did prefer it before it changed!). It has a search facility on it which is very good and in my opinion better than the bigger versions like lycos and googgle. It also tells you a round up of the news for the day with the option to read the full story if you like and ...

emmahancock99 23.05.2001 · Read full review
Ciao members have rated this review on average: very helpful
Review of NTL

Quality of site content

Technical support quality

Ease of installation

Range of services (e.g....

Access & availability o...

Value for money

ANOTHER NTL review!!

Advantages: Easy to sign up to.
Disadvantages: Terrible customer service, unreliable connection

...time on my experience of NTL as an ISP. I first subscribed to NTL's broadband service when I updated my computer in 2002 and decided that I would like to transfer to broadband so as to end the high call charges I was getting every month on my phone bill and end my Mother's constant complaints that she couldn't get hold of me as the phone was always engaged! As we couldn't subscribe to BT at the time we decided, not without a little trepidation, ...
...connection usually because of problems NTL was having with maintenence. Then, about a year and a half ago the problems really set in! It all started when I became concerned, after checking my six and a half year old daughter's email account, with the content of a couple of emails she had received - one was for adult services and the other nothing less than very graphic child pornography that I certainly didn't want her to see. That, coupled with ...

melaniepither 06.07.2006 · Read full review
Ciao members have rated this review on average: very helpful
Review of NTL

Quality of site content

Technical support quality

Ease of installation

Range of services (e.g....

Access & availability o...

Value for money

Not Terribly Longterm

Advantages: Cheaper phone bills and has a TV listing facility that comes up on your TV
Disadvantages: Slow and often unworkable

...I have been using the NTL cable and TV internet service for about a year now and I have to say that other than the fact that our telephone bills are now SLIGHTLY cheaper, as a whole we are not terribly impressed. NTL DOES offer many fun and useful services through this facility, although we could give or take it all due to the fact that the service usally 'sticks.' Quite often, we turn on the TV, and cannot receive any channels or whenever we DO ...
...were given exclusive to the NTL box, we can get complete TV listings for each and every channel hours in advance. By pressing the information button ('i'), we can also read a briefing on each programme. As far as the TV internet is concerned, it is not terribly impressive. In what I consider to be the information age, I would honestly think that NTL could come up with something better than this. The navigation can be quite confusing and often extremely ...

Weez 26.05.2001 · Read full review
Ciao members have rated this review on average: very helpful
Review of NTL

Quality of site content

Technical support quality

Ease of installation

Range of services (e.g....

Access & availability o...

Value for money

Is NTL World worth using

Advantages: Reliable, fast
Disadvantages: My modem seems to stop communicating with the serverr

NTL World. Is it any good? Well, if you can’t be bothered reading this opinion, then yes, but it seems to depend on where you live and which server you dial upto as to the service that you get. Right, so what is NTL World? Well it is basically a ‘free’ ISP. Free is not quite right though. First of all, you have to be an NTL phone customer. If you are not, you can pay them a £10 fee a month for using this service. If you are an ...
...you still want to use NTL Word, but how do you get it? This is easy. Got to the NTL website (www.askntl.com) and sign up for the service. The website will ask you for your postcode, and if you’re a customer, your customer number. You will then be presented with all the services you can get in your area (its quite good actually as all areas have different services). You select the service you want, in this case NTL world and register your details ...

GR-Design 18.01.2001 · Read full review
Ciao members have rated this review on average: very helpful
Review of NTL

Quality of site content

Technical support quality

Ease of installation

Range of services (e.g....

Access & availability o...

Value for money

As a long time NTL user...

Advantages: Free 24/7 Internet calls, subscription charge includes non-internet phone calls
Disadvantages: Software on CD isn't great

... I highly recommend it. I ordered my CD in December 1999, and received it during the second week of April 2000 - just a week after the service was (un)officially launched. Since then, I've enjoyed nothing but free, quality 24/7 internet connections. The service is reliable and fast. I've only on two ocassions been unable to connect for about an hour each time - pretty good going for a much over-susbscribed ISP in a ten month usage period. And ...
...NTLworld homepage alerted me to the problem, through their excellent Server Status feature. Download speeds are typically the same as all other ISP's I've gone through, if not faster. Email service is good, giving you a number of POP3 mailboxes, so each member of the family can have their own secure email address. I haven't really setup a serious website with my NTLworld webspace (only a webcam site!), but setup was quick and easy. Not to mention ...

Saleel 18.02.2001 · Read full review
Ciao members have rated this review on average: very helpful
Review of NTL

Quality of site content

Technical support quality

Ease of installation

Range of services (e.g....

Access & availability o...

Value for money

Problems...

Advantages: FREE, Reasonable user names, Big company,
Disadvantages: 2 hour cutoff, Gearbox problems, recent engage signals, cost of helpline

...now been a customer of Ntl for about three years, when they introduced ntlworld, their internet access fro 1p per minute I subscribed. The minute they introduced their “FREE” internet access I requested a disk. Although the disk should have taken only 28days after the pre-registration it took about 6 months for me to receive the disk. I have used Ntl to connect to the Internet ever since (with AOL as a back up). Initially I experienced ...
...you use). On ringing NTL I was told that this was an Internet Explorer problem (kernel 32 error) and could be fixed by reinstalling IE 5, although it worked fine before with freeserve and NTL 1p. Having reinstalled the program, and the problem not fixed I decided to try the system file checker option within Windows 98, which identified a missing file within IE5, so having repaired this file I found that the Gearbox connection kit would connect to ...

TLCK9 24.03.2001 · Read full review
Ciao members have rated this review on average: very helpful
Review of NTL

Quality of site content

Technical support quality

Ease of installation

Range of services (e.g....

Access & availability o...

Value for money

Slow sometimes. but it's free

Advantages: It's free
Disadvantages: A bit slow sometimes

...people about my experiences with NTL world. Well when I first signed up for it I had a few problems, but the main reason I did so was because of the 24 hour a day, 7 days a week free Internet calls. (Basically I’m tight! But truthfully I can’t see the point of paying for something you can get for free.) So there I was in my new flat, connected to NTL for my telephone whilst waiting for my free disc to arrive, this took approximately 3 ...
...to me for free. So NTL sent my phone bill and low and behold there was about £30 worth of internet phone calls, this went on for two months, NTL charging me for internet calls and me refusing to pay them (In the end they totalled nearly £80.00). It took a letter which I sent directly to NTL’s head office to sort this one out, they ended up paying the outstanding amount and everyone was happy. So here I am in yet another new flat, again with ...

wemstalker 29.05.2001 · Read full review
Ciao members have rated this review on average: very helpful
Review of NTL

Quality of site content

Technical support quality

Ease of installation

Range of services (e.g....

Access & availability o...

Value for money

I Like Them

Advantages: Good connection, good price
Disadvantages: Not recommended by others

It must be remembered that NTL started their 24/7 ISP, NTL World, before the massive rush that came with AltaVista announcing their, never realised, service. Since then many ISP's have come and gone, it seems every week or two there is another story of ISP's dumping their customers, and more often than not keeping their money. NTL has survived throughout all of this, and although by all accounts they have had their bad times they appear to have made ...
...of people who signed up NTL have managed to create a service which is manageable, unlike other ISP's who signed up masses of customers without ever having the means to offer them all a service. It may have meant a long wait for your CD but at least NTL is still alive now. Anyway, here's my experience with NTL, which I'm sure you'll see wasn't too bad at all. I finally convinced my parents to get me a new computer after years and years of trying. ...

real_rob_writer 25.03.2001 · Read full review
Ciao members have rated this review on average: very helpful
Review of NTL

Quality of site content

Technical support quality

Ease of installation

Range of services (e.g....

Access & availability o...

Value for money

Free, Fun and Fabulous

Advantages: FREE, good support and just as good as any other ISP.
Disadvantages: Disconnect after 10 mins of inactivity and ALWAYS disconnected after 2 hours

NTL World is absolutely free no subscription charges or monthly fees, and no phone call charges (0800 number). This is called unmetered access in case you did not know. I’ve been a happy NTL phone & cable TV customer of theirs for a very long time and with the announcement of their unmetred access ISP (Internet Service Provider) I was overjoyed. I was one of the first people to navigate my way through NTL's website, read about the service and ...
...installation. I signed up with NTL and as soon as I could I regained my valuable hard drive space by uninstalling the software. At first it was great 24 hours 7 days a week FREE service with good speeds on my 36.6 modem but then around a month or two later I noticed a real S-L-O-W down in my surfing. I was really disappointed and thought I would have to go back to Freeserve before long – however, it was FREE so you could not really complain ...

phoenix6 07.04.2001 · Read full review
Ciao members have rated this review on average: very helpful
Review of NTL

Quality of site content

Technical support quality

Ease of installation

Range of services (e.g....

Access & availability o...

Value for money

NTL rocked my World

Advantages: FREE and pretty quick
Disadvantages: 2 hour cut off, CD may take a while to arrive in some cases, need NTL line for full benefit

...the web. My NTL phone lines were installed, and the next day the CD arrived. The first stage was complete, and I quickly pawed open the envelope with my grubby mitts and shoved the CD into my machine; I did not want to hang around checking the connection speed..;] The install worked fine, but I didn’t really get on with the software package they used. The proprietary browser, which gives easy access to email etc. may be great for novice users, ...
...Having said that, it is really easy to uninstall it and just use a plain and simple dial-up networking connection. Once I had set everything up the way I wanted I connected up using the free number they had given me. It worked like a dream and I had soon checked that my pop3 box was operational. You get 5 real pop3 boxes, which is a welcome relief from the crap you can get from other ISPs. You also get 10 meg web space, which isn't a huge amount ...

Jonzeh 04.03.2001 · Read full review
Ciao members have rated this review on average: very helpful
Review of NTL

Quality of site content

Technical support quality

Ease of installation

Range of services (e.g....

Access & availability o...

Value for money

1-15 of 205 reviews


Are you the manufacturer / provider of NTL? Click here