Rating Summary

1-15 of 205 reviews Show most helpful reviews first Newest first

 

Community Level 7Connoisseu...

Connoisseur_Haggler1

HANG ON IN THERE (UPDATED MAY 2004)

Advantagesgood value for money unmetered 24hours a day, £15 of free phone calls for BT customers in non-NTL area

Disadvantagestechnical support at £1/min, response to e-mails is slow, communication between departments & customer service is poor, almost impossible to leave/end contract with NTL!!

"...is my experience of using NTL as an ISP over the last 8 months. I joined NTL’s unlimited 24/7 ISP service in September 2000 after the demise of the wonderful Lineone /Quip (which was £5 a month! sounds unbelievable now!). At that time there was not as much choice in terms of price and flexibility of usage as there is today. I had a choice of joining BT surf which was free only off peak or 1p/min during peak hours or Freeserve..which I wasn’t keen ..." Read review
15.05.2001

Ciao members have rated this review on average: very helpful

Community Level 6LICARUS

LICARUS

FUEL YOUR CIAO ADDICITION

AdvantagesGood connection speed. 24/7 access. Few engaged connections.

DisadvantagesFuels addiciton to the net!

"...and beyond and don't have NTL telephone or television as yet (they keep threatening us with it) I wasn't sure if I would be able to take advantage of their net access - but I could!! All I had to do, was dial in the NTL prefix, and I was connected to their network. For the sum of £15 per month I had 24/7 internet access. NOT only that but ALSO I can make up to £15 of voice calls, FREE yes thats right ------FREE, my favourite price. NTL send you ..." Read review
04.06.2001

Ciao members have rated this review on average: very helpful

Community Level 3jamiem

jamiem

NTLWorld, Brilliant Service, Cheaper Than BT

AdvantagesCheap, Good Connection Speeds

Disadvantages2 Hour Disconnect

"Until about 3 months ago i had been with Worldonline. That was until i got an e-mail saying that the next time i connected i would have to re-subscribe for free to change to the new company that took them over (Tiscali). Well OK i thought. Anyaway, i connected then following day and sure enough up coms the new details page, excelpt it wouldnt let me enter my old worldonline username, so I was stuck without the internet. I decided to find out about ..." Read review
28.04.2002

Ciao members have rated this review on average: very helpful

ABSOLUTELY FREE INTERNET ACCESS

AdvantagesFree Access. Fast. Easy to use. Many features

DisadvantagesHave to use software. Possible waiting times.

"...the end of last year NTL launched a new internet service called NTL Home. I've been using it for half a year now, and would like to share my cable experience with you! What is NTL Home? ~~~~~~~~~~~~~~~~~ NTL Home is the latest unmetered internet access service from the telecoms company, NTL. What does it offer? ~~~~~~~~~~~~~~~~~~~ The service offers unlimited internet access to the whole of the internet via NTL Home's special software. This ..." Read review
20.04.2002

Ciao members have rated this review on average: very helpful

Community Level 2LimpBizkitUK

LimpBizkitUK

NTL Universe

AdvantagesCheap Internet Access, Very Reliable

Disadvantages2 Hour disconnect

"NTL World, a great service at a very very low price. I aquired NTL world aound Feburary 2002 time, when I was moved to them from Cable and Wireless. When I first had NTL world, i was quite surprised to find that it was completely free, yet the service was excellent aswell. After this though, I suffered from many connection problems and despite VARIOUS emails to NTL, they only replied once, and this was in a useless email. After a few weeks though, ..." Read review
27.04.2002

Ciao members have rated this review on average: very helpful

Community Level 4emmahancoc...

emmahancock99

ntl - best isp around

Advantagesfree internet access, very fast connection, brillant!

Disadvantagesnone

"I have been using NTL for nearly a year now and I find it brillant, I have never had any problems with it and find it quick, easy and very efficent. As I am a student we have a special student deal that means we didnt have to pay an installation fee, we get free internet 24 hrs a day, telephone service, with calls 3p, 2p or 1p depending when you call and cable tv with 15 channels - all for £11.99 a month. I realise that many people dont get this deal ..." Read review
23.05.2001

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Community Level 3melaniepit...

melaniepither

ANOTHER NTL review!!

AdvantagesEasy to sign up to.

DisadvantagesTerrible customer service, unreliable connection

"...time on my experience of NTL as an ISP. I first subscribed to NTL's broadband service when I updated my computer in 2002 and decided that I would like to transfer to broadband so as to end the high call charges I was getting every month on my phone bill and end my Mother's constant complaints that she couldn't get hold of me as the phone was always engaged! As we couldn't subscribe to BT at the time we decided, not without a little trepidation, ..." Read review
06.07.2006

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Community Level 3Weez

Weez

Not Terribly Longterm

AdvantagesCheaper phone bills and has a TV listing facility that comes up on your TV

DisadvantagesSlow and often unworkable

"...I have been using the NTL cable and TV internet service for about a year now and I have to say that other than the fact that our telephone bills are now SLIGHTLY cheaper, as a whole we are not terribly impressed. NTL DOES offer many fun and useful services through this facility, although we could give or take it all due to the fact that the service usally 'sticks.' Quite often, we turn on the TV, and cannot receive any channels or whenever we DO ..." Read review
26.05.2001

Ciao members have rated this review on average: very helpful

Community Level 6GR-Design

GR-Design

Is NTL World worth using

AdvantagesReliable, fast

DisadvantagesMy modem seems to stop communicating with the serverr

"NTL World. Is it any good? Well, if you can’t be bothered reading this opinion, then yes, but it seems to depend on where you live and which server you dial upto as to the service that you get. Right, so what is NTL World? Well it is basically a ‘free’ ISP. Free is not quite right though. First of all, you have to be an NTL phone customer. If you are not, you can pay them a £10 fee a month for using this service. If you are an ..." Read review
18.01.2001

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Community Level 1Saleel

Saleel

As a long time NTL user...

AdvantagesFree 24/7 Internet calls, subscription charge includes non-internet phone calls

DisadvantagesSoftware on CD isn't great

"... I highly recommend it. I ordered my CD in December 1999, and received it during the second week of April 2000 - just a week after the service was (un)officially launched. Since then, I've enjoyed nothing but free, quality 24/7 internet connections. The service is reliable and fast. I've only on two ocassions been unable to connect for about an hour each time - pretty good going for a much over-susbscribed ISP in a ten month usage period. ..." Read review
18.02.2001

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Community Level 2TLCK9

TLCK9

Problems...

AdvantagesFREE, Reasonable user names, Big company,

Disadvantages2 hour cutoff, Gearbox problems, recent engage signals, cost of helpline

"...now been a customer of Ntl for about three years, when they introduced ntlworld, their internet access fro 1p per minute I subscribed. The minute they introduced their “FREE” internet access I requested a disk. Although the disk should have taken only 28days after the pre-registration it took about 6 months for me to receive the disk. I have used Ntl to connect to the Internet ever since (with AOL as a back up). Initially I experienced ..." Read review
24.03.2001

Ciao members have rated this review on average: very helpful

Community Level 3wemstalker

wemstalker

Slow sometimes. but it's free

AdvantagesIt's free

DisadvantagesA bit slow sometimes

"...people about my experiences with NTL world. Well when I first signed up for it I had a few problems, but the main reason I did so was because of the 24 hour a day, 7 days a week free Internet calls. (Basically I’m tight! But truthfully I can’t see the point of paying for something you can get for free.) So there I was in my new flat, connected to NTL for my telephone whilst waiting for my free disc to arrive, this took approximately ..." Read review
30.05.2001

Ciao members have rated this review on average: very helpful

Community Level 4real_rob_w...

real_rob_writer

I Like Them

AdvantagesGood connection, good price

DisadvantagesNot recommended by others

"It must be remembered that NTL started their 24/7 ISP, NTL World, before the massive rush that came with AltaVista announcing their, never realised, service. Since then many ISP's have come and gone, it seems every week or two there is another story of ISP's dumping their customers, and more often than not keeping their money. NTL has survived throughout all of this, and although by all accounts they have had their bad times they appear to have made ..." Read review
25.03.2001

Ciao members have rated this review on average: very helpful

Community Level 1phoenix6

phoenix6

Free, Fun and Fabulous

AdvantagesFREE, good support and just as good as any other ISP.

DisadvantagesDisconnect after 10 mins of inactivity and ALWAYS disconnected after 2 hours

"NTL World is absolutely free no subscription charges or monthly fees, and no phone call charges (0800 number). This is called unmetered access in case you did not know. I’ve been a happy NTL phone & cable TV customer of theirs for a very long time and with the announcement of their unmetred access ISP (Internet Service Provider) I was overjoyed. I was one of the first people to navigate my way through NTL's website, read about the service ..." Read review
07.04.2001

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Community Level 2Jonzeh

Jonzeh

NTL rocked my World

AdvantagesFREE and pretty quick

Disadvantages2 hour cut off, CD may take a while to arrive in some cases, need NTL line for full benefit

"...about on the web. My NTL phone lines were installed, and the next day the CD arrived. The first stage was complete, and I quickly pawed open the envelope with my grubby mitts and shoved the CD into my machine; I did not want to hang around checking the connection speed..;] The install worked fine, but I didn’t really get on with the software package they used. The proprietary browser, which gives easy access to email etc. may be great ..." Read review
05.03.2001

Ciao members have rated this review on average: very helpful



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