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Home > Shopping > Services > Telecommunications > Landline Providers > NTL

User Reviews

for NTL

Rating Summary based on 148 reviews

  • 5 Stars
    		29
  • 4 Stars
    		41
  • 3 Stars
    		25
  • 2 Stars
    		31
  • 1 Star
    		22

Detailed rating

  • Accuracy of Charges
  • Customer service quality
  • Customer service waiting times
  • Line Quality
  • Range of services (call waiting, etc)
  		• 3.1
  		• 2.3
  		• 1.9
  		• 3.9
  		• 3.6
Previous page Next page Page 1 of 15 | 1 to 10 out of 148 Review(s)
  • 62 of 62 Ciao users found the following review helpful
    Picture of AnitaM

    AnitaM

    3 Stars NTL are Not Too Lame. 09/01/2004
    User recommends the product

    Advantages Advantages 3 services with one company; competitive prices

    Disadvantages Disadvantages Interactive services need major improvements

    I’ve been an NTL customer for 5 years now and what started as them being my phone company has changed into them providing my phone, TV package and internet service. Earlier this year they came third in a worst customer service poll, but my experience has been generally positive with them. On Ciao there are 3 different categories for NTL, depending on whether you’re reviewing the phone, internet or TV but since I’ve got all three products I thought it would be easier to write about my experience as a whole so I’ve decided to place it under the “Shopping” category, rather than “Entertainment” ... more
  • 35 of 35 Ciao users found the following review helpful
    Picture of nick979

    nick979

    2 Stars An old friend back? I dont think so!! 08/03/2007
    User doesn't recommend the product

    Advantages Advantages all in one package, only one bill, teleport tv

    Disadvantages Disadvantages poor customer service, offshore call centres, long wait times, understanding and lack of training

    Up until a year ago, I had been with NTL when I was in Aldershot. When I moved to Sheffield I transferred the number to Telewest (I think their the same really) and the service wasn't too bad at all. Well I would have to say it was completely faultless really as I didn't have to contact them at all in the beginning. The internet service was fantastic, never had a problem at all with that service. The phone was great no problems there either. The television package with them was great way back when. At the time you were able to choose a selection of channels rather than the packages they have ... more
  • 115 of 115 Ciao users found the following review helpful
    Picture of thethirdeye

    thethirdeye

    4 Stars talk is cheap Diamond review 24/04/2003
    User recommends the product

    Advantages Advantages low cost, combined comms package, good products, freephone customer service

    Disadvantages Disadvantages long queues when contacting customer services

    I switched to cable originally when a BT engineer accidentally disconnected my line whilst connecting a new customer across the road - I was actually on the phone when it happened and saw the engineer at the top of the telegraph pole. I used my mobile to contact BT, expecting the engineer to be instructed to fix the problem there and then, but no, it took them an unbelievable 8 days to reconnect me. So when I received a leaflet telling me I could have NYNEX, which would cost me less, I had no hesitation in switching. That was 10 years ago. -o- Company information -o- A number of legacy cable ... more
  • 111 of 111 Ciao users found the following review helpful
    Picture of mizzameII

    mizzameII

    3 Stars NT HELL! 14/12/2003
    User recommends the product

    Advantages Advantages Cheap

    Disadvantages Disadvantages Silly Customer Service Policies. Rubbish engineers.

    Before living in Manchester I’d always been a BT customer, that is until they started mucking me around. On leaving London and having a blazing row with BT I swore I would never give them my custom again. At the time I wasn’t a member of Ciao so wasn’t really sure of how to go about doing my homework on which telecommunications companies offered a good deal, I’d heard of NTL and had heard they had competitive rates so I contacted them to have our new phone line installed. We initially signed up for their standard line rental at £9.50 a month, nobody mentioned there were other packages and I ... more
  • 12 of 12 Ciao users found the following review helpful
    Picture of newty1977

    newty1977

    4 Stars Convergent Services - The future? (NTL) 23/01/2006
    User recommends the product

    Advantages Advantages 3 in 1 package - competitively priced

    Disadvantages Disadvantages Slow Digi-box set-top

    I moved home, after 7 years at my previous address at the end of July 05 and used the opportunity to look at my out goings and service providers, which included landline telephone provider, internet service provider, and stat-alite (or should we call it multi-rubbish channel provider) providers. After beginning my research and seeing a very good deal that suited me down to the ground immediately, I actually continued with a process that is usually reserved for my female friends when shopping on a Saturday, or any (for that matter), afternoon ... and that, my readers, was to persist with the ... more
  • 45 of 45 Ciao users found the following review helpful
    Picture of water-witch

    water-witch

    5 Stars Something for nothing 08/11/2001
    User recommends the product

    Advantages Advantages Totally free if you have Ntl phone line

    Disadvantages Disadvantages Have to reconnect every 2 hours

    I have been using NTLworld since it started and had the old 1p a minute one before that. Initially NTLworld was disappointing. We were warned that there would be a phased mailing of the software and they weren't wrong. Ours came nearly 3 months after we ordered it(we had a pre-release order). With great excitement we installed the software. We were delighted to see that we had a choice of IE or Netscape. Then the long and frustrating wait to get connected. We soon learned that if you tried to go online after a phased cd delivery had taken place then you could forget it! Because of this we had ... more
  • 33 of 33 Ciao users found the following review helpful
    Picture of DannyLeedsutd

    DannyLeedsutd

    4 Stars Is there a catch with their call costs 28/01/2002
    User recommends the product

    Advantages Advantages All in one Entertainment package TV, Internet, Phone line

    Disadvantages Disadvantages Hard to get in touch with Customer Services

    When I moved into my house two years ago workmen were digging outside my house. This turned out to be the Sub Contractors for NTL. The only reason I went for NTL was not for their telephone service, but for their offer of NTL world, which boasted no internet call up charges and no monthly subscription. I was also interested in the TV service, which was analogue at the time, but the internet offer did it for me. As for the Telephone service, where do I start. Its not so much the telephone itself that is annoying, its the customer service advisors who dont seem to know what they are doing, thats ... more
  • 34 of 34 Ciao users found the following review helpful
    Picture of S_Osborne

    S_Osborne

    5 Stars NTLWorld a good ISP 18/09/2001
    User recommends the product

    Advantages Advantages Free, well, sort of

    Disadvantages Disadvantages also not free, sort of (see op)

    Well I know for a fact that a lot of people are a little wary of ntlworld because of all the nasty rumours that have been flying around at the moment. It is true that ntl have been having a few problems of late but I should imagine that the worst is over for now. Now, I have a 56k modem which I use to dial up to connect to the ntl network and I must say I am rather impressed with the connection speed of 45 333 bps that it connects at. With ntlworld being an un-metered service I would have expected nothing more than 33 333 bps, as there would be a lot of people on the network night and day seen ... more
  • 25 of 25 Ciao users found the following review helpful
    Picture of idol_eyes

    idol_eyes

    3 Stars NTL or N T HELL 01/06/2003
    User recommends the product

    Advantages Advantages Reasonably Priced Compared to Other Comms Companies

    Disadvantages Disadvantages Absolutely appalling customer service

    I'm an NTL customer. I've been an NTL customer for about 2 years now. Trying to become an NTL customer was probably one of the longest most arduous experiences of my life. This review is more about all of the trouble I've had with NTL rather than a listing of their services. If you want to know how dismal their customer service is then read on, if you'd prefer to know more about what they offer then try their website, but please don't waste your time trying to phone them. Two years ago I bought my house and when I moved in there was a phone in the hall. I didn't expect it to be connected but ... more
  • 48 of 48 Ciao users found the following review helpful
    Picture of Cheekychicken

    Cheekychicken

    2 Stars NTL can go to hell 20/10/2001
    User doesn't recommend the product

    Advantages Advantages Er? Nope can't think of one

    Disadvantages Disadvantages Customer service is appauling, once you actually get through, (usually about 20 mins), they promise you the earth and deliver nothing.

    I thought I’d add to the masses with just one more reason not to bother with NTL. When my husband and I moved just under 2 years ago we decided to ask NTL (Cable and Wireless back then) to install a telephone line and cable TV package. I had been a customer of theirs at my old address for many years, in fact back when they started as ‘Encom’, and had never had any problems, so they were the natural choice. I telephoned their customer service department and we were given a time and date for installation. The day came and went and nobody turned up. We called back, they ... more
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