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Home > Finance > Banking & Personal Finance > Banks > NatWest

User Reviews

for NatWest

Rating Summary based on 187 reviews

  • 5 Stars
    		39
  • 4 Stars
    		49
  • 3 Stars
    		15
  • 2 Stars
    		33
  • 1 Star
    		51

Detailed rating

  • Competitiveness of charges/rates
  • Efficiency of service
  • Online - Content/organization of site
  • Online - Ease of applying for products
  • Online - Investment tracking
  		• 2.8
  		• 3.1
  		• 2.8
  		• 2.5
  		• 1.7
Previous page Next page Page 1 of 19 | 1 to 10 out of 187 Review(s)
  • 53 of 53 Ciao users found the following review helpful
    Picture of jayandfoo

    jayandfoo

    4 Stars Go West! Diamond review 20/07/2005
    User recommends the product

    Advantages Advantages Great online banking service, great Customer Service

    Disadvantages Disadvantages Slightly higher charges than their competitors

    *About Natwest* Natwest is a well known High Street bank. Formerly known a National Westminster bank, it recently merged with the Royal Bank of Scotland, to create RBS Natwest. 'In 1968 National Provincial Bank and Westminster Bank merged as National Westminster Bank. Together these banks could trace their history back down the centuries through a lineage of prestigious constituents, dating back to the 1650's. The new bank, with 3,600 branches, developed a wide range of new services, including the bank's first credit card, Access, in 1972, and computer-linked cash dispensers, Service tills, in ... more
  • 52 of 52 Ciao users found the following review helpful
    Picture of Deru

    Level 6 Deru

    Member since 23/11/2003

    Reviews written: 145

    4 Stars My bank opens Bank Holidays! 09/09/2007
    User recommends the product

    Advantages Advantages Good customer service, branch facilities, Internet Banking, Lots of branches, longer opening hours

    Disadvantages Disadvantages High charges and fines, Some bad press, Tries to sell you stuff all the time

    Yes, my bank opens Sundays and Bank Holidays! However, it's only one particular branch and that branch is the Centrale Shopping Centre branch in Croydon. I opened a current account with NatWest, just under a year ago for convenience. BRANCHES AND FACILITIES There are plenty of NatWest branches dotted around the country, some of them (unnecessarily close together for some reason) so they are convenient for most whom need to regularly visit a branch to pay in money. Most the branches I've visited have a cheerful atmosphere with fairly bright lighting. They all have tables or shelves(?) for you ... more
  • 67 of 67 Ciao users found the following review helpful
    Picture of Sarah_Louise

    Sarah_Louise

    2 Stars NatWest - super service until theres a problem! Diamond review Review with images 14/03/2007
    User doesn't recommend the product

    Advantages Advantages Until you have a problem, they're great. Very quick to spot potentially fraudulent activity on your account

    Disadvantages Disadvantages Absolutely dire at sorting out any problems you have have - expect long delays with no explanation

    Having banked with NatWest essentially all my life (well, since I set up my very first bank account with them over 7 years ago), I have never had a problem with them. In fact, if asked, at one point I would have quite happily heartily recommended them to anyone. The service I used to receive in my ex-local branch was second to none. Friendly and helpful Customer Service people. Excellent range of accounts to suit everyones needs. Rates that were always in line with their competitors (give or take, at times). Even handier was that a few years ago they even started advertising that they would ... more
  • 31 of 31 Ciao users found the following review helpful
    Picture of runetune

    runetune

    5 Stars A Step above the rest. 08/09/2008
    User recommends the product

    Advantages Advantages A great "basic" bank account from NatWest

    Disadvantages Disadvantages None so far

    The Step account from NatWest. ~ What and why? ~ The Step account from NatWest is placed in the category of being a basic bank account. These have sprung up over recent years, mainly because of the government trying to push people who might get benefits of any kind into receiving them via a bank account rather than the post office. They are also often used for people with poor credit ratings for whatever reason. However, in my case the reason I looked at this account is because I'm considered by many of my friends of being a bit of an oddity. I refuse to run up credit if I can help it ... more
  • 16 of 16 Ciao users found the following review helpful
    Picture of chrissm

    chrissm

    3 Stars Natworst more like it 15/11/2001
    User recommends the product

    Advantages Advantages not many but they can be usefull when they get their fingers out theur >>>>

    Disadvantages Disadvantages a lot when they do this

    We all use accounts daily and little do we expect that they can go wrong for absolutely no fault of our own. This is my experience of Natworst as they currently seem to me. Well the story starts a few months ago when I got myself a lovely new Nokia 8210 on contract. What a lovely neat beautiful looking phone and how small and compact. So desirable by everyone. My phone was that desirable that only after 6 weeks the bloody thing got stolen. Well this was where the nightmare started. I had insurance for my phone and as was told by the operator I contacted the relevant departments to get my ... more
  • 62 of 62 Ciao users found the following review helpful
    Picture of wendybull

    wendybull

    4 Stars Shock Horror - Satisfied Nat West Customer! 23/09/2006
    User recommends the product

    Advantages Advantages Excellent individual Service

    Disadvantages Disadvantages A little pushy on the loan front as a youngster

    I have been with Nat West since I was 16 years old and got my first job after leaving school. At the time I did not have a bank account and the company I went to work for offered a service where they opened an account for you if you did not have one. It was with Nat West as that was where they held their salaries account and at 16 I had no opinions on bank accounts to offer any resistance. I am glad I didn't to be honest and 18 years down the line I still hold the same current account and have added another joint account and a business account. As a teenager I was a total idiot when it came to ... more
  • 68 of 69 Ciao users found the following review helpful
    Picture of Benniash

    Benniash

    5 Stars NatWest Do The Business 11/09/2003
    User recommends the product

    Advantages Advantages Excellent levels achieved throughout the whole company

    Disadvantages Disadvantages I can only comment on the local level I receive

    **PLEASE NOTE THAT THIS AN OPINION UNDER THE CUSTOMER SERVICE CATEGORY AND THEREFORE WILL NOT CONTAIN DETAILS ON THE PRODUCTS OFFERED** Those of you who have read my rants about the poor service I received for my business banking with Barclays will remember I was in the process of moving my account elsewhere. The difficulty in this was trying to work out which banks would live up to their promises. In reality they all offer a similar service, free banking for twelve months etc, but trying to judge which one would deliver is near impossible. Even talking to other business owners it became ... more
  • 47 of 47 Ciao users found the following review helpful
    Picture of vichar68

    Level 4 vichar68

    Member since 27/01/2007

    Reviews written: 26

    4 Stars A GOOD BANK - HONEST 12/06/2007
    User recommends the product

    Advantages Advantages Lots of different accounts. on-line banking

    Disadvantages Disadvantages Like all banks - charges

    I left the UK in 2000 to go to Ireland to get married then I moved to Spain for a few years. I did not return until Late 2005 after my marriage had broken up. I needed to open a bank account as soon as I got back. Previously I had been with Barclays. I had no problems with Barclays but no real help either. My parents had been with Natwest for over 15 years and had been very happy with the service. They lived in Portugal at the moment but still keep an account with Natwest. Even though they live abroad they have never had any problems with them. I decided to open my account in Gateshead, High ... more
  • 13 of 13 Ciao users found the following review helpful
    Picture of Disillusioned

    Disillusioned

    5 Stars NatWest 23/07/2001
    User recommends the product

    Advantages Advantages Good for young people, no problems so far, lots of cashpoints

    Disadvantages Disadvantages None so far.

    Being a bit of a freebie hunter when I decided to open up a bank account I opened one with whatever bank gave me the best freebie. At the time NatWest were the only bank offering me an “incentive” to join and it was a £10 gift voucher so my Card Plus account was opened and I was a customer of the nasty NatWest. I was given a Solo card with my cashcard account by NatWest. A card that most banks only give to customers who are aged 16 or over. A Solo card is a debit card designed for young people, see my opinion on it for further information. All cash machines are free to customers of ... more
  • 12 of 12 Ciao users found the following review helpful
    Picture of camille

    camille

    1 Star Natwest - There is another way. 19/04/2002
    User doesn't recommend the product

    Advantages Advantages You get a bank account of sorts.

    Disadvantages Disadvantages No customer service. Lots of Red Tape. Extra paperwork and waste of time.

    I moved to the UK 3 years ago. My husband had moved here 6 months prior to my arrival. Naturally opening a bank account was a priority. My husband opened his account with NatWest as he saw so much advertising and thought why not. He was asked for a ridiculous amount of paperwork to open up the account. As he had only just moved to the UK, he assumed that there were differences from opening a bank account in Malta, or because we were foreigners. So he provided them with everything and opened his account. He had wanted to open a joint account, but as I was not yet in the UK he could not for ... more
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