Rating Summary

Detailed rating

Staff courtesy
Promptness of service
Efficiency of service
Competitiveness of charges/rates
1-15 of 189 reviews Show most helpful reviews first Newest first

 

Community Level 5jayandfoo

jayandfoo

Go West! Diamond review

AdvantagesGreat online banking service, great Customer Service

DisadvantagesSlightly higher charges than their competitors

"... I have been a Natwest Bank customer for just over 8 years. I first joined when I left School in June 1997 and got my first job. The job required that my wages be paid direct into a bank account. *Why Natwest?* My mum and dad had been with Natwest for as long as I could remember. It seemed a natural choice for me to bank with them too. My local branch was only 5 minutes away (in the days before I did all my banking online, this was great) and so ..." Read review
20.07.2005

Ciao members have rated this review on average: very helpful

My bank opens Bank Holidays!

AdvantagesGood customer service, branch facilities, Internet Banking, Lots of branches, longer opening hours

DisadvantagesHigh charges and fines, Some bad press, Tries to sell you stuff all the time

"...AND FACILITIES There are plenty of NatWest branches dotted around the country, some of them (unnecessarily close together for some reason) so they are convenient for most whom need to regularly visit a branch to pay in money. Most the branches I've visited have a cheerful atmosphere with fairly bright lighting. They all have tables or shelves(?) for you to organise your money and fill out forms on. Pens are chained to pen holders in those areas. ..." Read review
09.09.2007

Ciao members have rated this review on average: very helpful

Community Level 6Sarah_Louise

Sarah_Louise

NatWest - super service until theres a problem! Diamond review Review with images

AdvantagesUntil you have a problem, they're great. Very quick to spot potentially fraudulent activity on your account

DisadvantagesAbsolutely dire at sorting out any problems you have have - expect long delays with no explanation

"Having banked with NatWest essentially all my life (well, since I set up my very first bank account with them over 7 years ago), I have never had a problem with them. In fact, if asked, at one point I would have quite happily heartily recommended them to anyone. The service I used to receive in my ex-local branch was second to none. Friendly and helpful Customer Service people. Excellent range of accounts to suit everyones needs. Rates that were ..." Read review
14.03.2007

Ciao members have rated this review on average: very helpful

Community Level 4runetune

runetune

A Step above the rest.

AdvantagesA great "basic" bank account from NatWest

DisadvantagesNone so far

"...why? ~ The Step account from NatWest is placed in the category of being a basic bank account. These have sprung up over recent years, mainly because of the government trying to push people who might get benefits of any kind into receiving them via a bank account rather than the post office. They are also often used for people with poor credit ratings for whatever reason. However, in my case the reason I looked at this account is because I'm ..." Read review
08.09.2008

Ciao members have rated this review on average: very helpful

Community Level 2chrissm

chrissm

Natworst more like it

Advantagesnot many but they can be usefull when they get their fingers out theur >>>>

Disadvantagesa lot when they do this

"...one day. In my eyes Natwest are definitely the Natworst of the banks available to you and one of the worst that I have ever had to deal with. I will probably keep updating this as things progress to let you know if they get their thumbs out of their ?? and sort things out or not. p.s nearly forgot to tell you that the reason I mentioned the phone was because the fools were still paying for insurance etc for my phone that I had asked to be ..." Read review
15.11.2001

Ciao members have rated this review on average: very helpful

Community Level 5wendybull

wendybull

Shock Horror - Satisfied Nat West Customer!

AdvantagesExcellent individual Service

DisadvantagesA little pushy on the loan front as a youngster

"I have been with Nat West since I was 16 years old and got my first job after leaving school. At the time I did not have a bank account and the company I went to work for offered a service where they opened an account for you if you did not have one. It was with Nat West as that was where they held their salaries account and at 16 I had no opinions on bank accounts to offer any resistance. I am glad I didn't to be honest and 18 years down the line ..." Read review
23.09.2006

Ciao members have rated this review on average: very helpful

Community Level 7Benniash

Benniash

NatWest Do The Business

AdvantagesExcellent levels achieved throughout the whole company

DisadvantagesI can only comment on the local level I receive

"...knowledgeable enough within her position. At NatWest they also let you get on with running the business. If you want to contact them then you can as much as you want, with all advice being free. At the same time they donít contact me unless itís really necessary, other than twice a year just to check that Iím happy with the way my account is being handled. This has continued through out the first few months of my account and I am confident they ..." Read review
11.09.2003

Ciao members have rated this review on average: very helpful

A GOOD BANK - HONEST

AdvantagesLots of different accounts. on-line banking

DisadvantagesLike all banks - charges

"...My parents had been with Natwest for over 15 years and had been very happy with the service. They lived in Portugal at the moment but still keep an account with Natwest. Even though they live abroad they have never had any problems with them. I decided to open my account in Gateshead, High street. The assistant manager took me into a small office and started to process my application. She was not at all phased at the fact of my previous address ..." Read review
12.06.2007

Ciao members have rated this review on average: very helpful

Community Level 5Disillusio...

Disillusioned

NatWest

AdvantagesGood for young people, no problems so far, lots of cashpoints

DisadvantagesNone so far.

"...best freebie. At the time NatWest were the only bank offering me an “incentive” to join and it was a £10 gift voucher so my Card Plus account was opened and I was a customer of the nasty NatWest. I was given a Solo card with my cashcard account by NatWest. A card that most banks only give to customers who are aged 16 or over. A Solo card is a debit card designed for young people, see my opinion on it for further information. All cash ..." Read review
23.07.2001

Ciao members have rated this review on average: very helpful

Community Level 2camille

camille

Natwest - There is another way.

AdvantagesYou get a bank account of sorts.

DisadvantagesNo customer service. Lots of Red Tape. Extra paperwork and waste of time.

"...husband opened his account with NatWest as he saw so much advertising and thought why not. He was asked for a ridiculous amount of paperwork to open up the account. As he had only just moved to the UK, he assumed that there were differences from opening a bank account in Malta, or because we were foreigners. So he provided them with everything and opened his account. He had wanted to open a joint account, but as I was not yet in the UK he could not ..." Read review
19.04.2002

Ciao members have rated this review on average: very helpful

NatWest, More like National Disgrace

AdvantagesCan't think of any right now

DisadvantagesUnpleasant staff, Poor Customer service

"...this letter back to the NatWest branch. I asked to speak to the same man but he wasn't available, so another chap asked what the problem was. I told him and gave him the letter, and he simply said, and I quote, "Oh, I dunno" and that was his best explanation. He said it was nothing to do with the branch and that I should call a customer service helpline, which he gave me the number for. He also gave me an extra document ith that number on, saying ..." Read review
04.03.2003

Ciao members have rated this review on average: very helpful

Community Level 5java

java

not such a big bad bank afterall

AdvantagesPractically everything

DisadvantagesCredit cards need a boost

"I have been banking with Natwest now since my mum opened a world savers account for me when i was 5 (i just wanted the piggy bank you got free!) but ever since they have provided me with quality service which i think needs to be spoken about as Natwest usually get quite a bit of stick. At the moment they are my main bank of which i do all my banking. I opted to take out an advantage gold account which, for an extra £6.00 per month, gives you a ..." Read review
27.02.2001

Ciao members have rated this review on average: very helpful

Community Level 3Rude

Rude

Why I prefer the old way...

Advantagesermmmmm...

DisadvantagesJust about everything

"...my first bank account with Natwest when I was 13 years old; I am now 21 and have decided never to use them ever again. Being a full time student in the second year of study at University money is always a big headache, luckily I had managed to save a fair amount during my year out after my A-levels. However, it came to the point where I (as do all students) would have to make use of an overdraft facility. I went to the main branch in Hull and ..." Read review
14.06.2001

Ciao members have rated this review on average: very helpful

Community Level 3curly110

curly110

Natwest - My Story

AdvantagesGreat student accounts

Disadvantageshaven't encountered any major ones

"...me the best freebie - Natwest offered an 8 pound record token and I have been with them ever since. I went to them when I joined university, an account manager sat me down and went through all my options, I opened a student account and I was offered an interest free overdaft of 750 pounds in my first year which could be increased by 250 pounds for each of my years at uni. I was given a switch card with a 20 pounds credit to my account. I once went ..." Read review
03.03.2003

Ciao members have rated this review on average: very helpful

Community Level 1rugbyleagu...

rugbyleaguefan

A decent enough bank who are good at dealing with problems

AdvantagesGreat online banking, good bonuses with student account, problems dealt with perfectly

DisadvantagesProblems with Maestro card, long queues at peak times, not all branches have extended opening

"...have been a customer with NatWest for approximately 4 years. I joined them when I began my studies at University with a student current account which has now been moved on to a graduate account. I also hold savings and a credit card with them. As a result of moving around a lot recently, I have had regular experiences in numerous different branches. === Setting up accounts === I opted to set up all my accounts in-branch, with which I have had ..." Read review
11.10.2009

Ciao members have rated this review on average: very helpful



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