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Not for me

ProNone

ConsAwful customer service, Ilegal T & Cs, failure to ...

Ordered from Nitrotek on the 30 May, received helicopter item on the 2nd June. Only problem is that it hasn’t worked out of the box. Called Nitroteks number, which found out later is a sales line and not a technical line and was told to email there support team, emailed them and advised of the...

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Not for me

ProNone

ConsNo Customer Service; Illegal Ts & Cs.

Nitrotek will sell you RC models from reputable manufacturers. But don't expect Nitrotek to help you if the model doesn't work out of the box. Their get-out clause is that it's up to you to spot any problems and you've agreed to that as part of the purchase Ts & Cs. That is a clear infringement...

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Not for me

“worst online company ever”

published 11/06/2015

ProNone

Conspoor customer service, like to spam sites with fak...

Bought a heli from this cowboy outfit last year, it failed to work from the start contacted nitrotek same day and was advised by mr customer service that its was my fault and i cannot return it, the phone then went dead and i was cut off. called again and was cut off again, tried a third time and...

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Not for me

ProAbsolutely nothing

ConsUse this site instead of burning money - you get a...

I ordered a helicopter from these people - not particularly cheap and not a particularly fantastic website. However the real problem is their returns policy. The goods they shipped were faulty. The first time I flew it, the electronics fried in a cloud of smoke, the battery exploded and the thing...

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Not for me

Proadmire a non working car! IF THEY SEND IT. 5 star ...

Constake your money and run, rubbish support IF they a...

I brought from this company and i regret it. The support before you buy the model is really good, they help you choose the right one for you and tell you all you *need* to know about nitro models. I decided to purchase the model *Acme Condor Pro*, at the time was priced at £179.99. I thought this...

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Not for me

Pronone

Consno working model and no refund

Ordered a Tiger Tank for my husband's xmas present, I did this on the 17th November 2014. It arrived ok, but, it didn't work, nothing happened at all. Unfortunately, you can't contact them apart from email and they give you a ticket number (I now have so many ticket numbers, they have now asked...

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Not for me

Procheap at first but after you get it its expensive ...

Conseverything you can possibly think of

Nitrotek is a company that sells remote controled object such as cars helicopters and boats. they claim to be the cheapest.i bought the acme condor pro for about £200 all together including what they recomended.they said that becasue it was new year they were doing a discount and that items would...

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Not for me

“Terrible”

published 20/08/2014

Pronone

Consnone

Received order in good time, (Hubsan Spyhawk fpv). Finished the part build, Charged the battery. Didn't work went to local hobby store bought 2 more batteries charged them still no power just residual left in the batteries after they left the manufacturers, there is also an issue with the film...

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Not for me

Pronothing

Conscant talk on the phone to anybody

PLEASE DON'T SHOP WITH NITROTEK!! WHAT A JOKE this company is! I have had nothing but disappointment since I opened the box. Received a RC car as a Christmas gift, as soon as I opened the box the exhaust fell off, car wouldn't start even with every adjustment I tried. The car was cheaply made and...

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Not for me

ProNone

ConsIn my view, they can't be trusted and i strongly f...

I ordered one of their mini quadro copter for my sons birthday. It arrived within a reasonable time of the order. After following all instructions exactly as they were mentioned we tried to start the helicopter and it just wouldn't work i.e. there was no connection between the controller and the...

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Not for me

ProNone what so ever.

ConsEverything you could imagine.

I can only advise you stay away, the customer service is of the poorest standard. I purchased a model nitro car for my son in October that worked once before it failed. I was advised to take it apart myself to try and fix it. This didn't work. I was then advised to send it back which I had to pay...

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Not for me

“Terrible”

published 21/05/2014

ProCheap

ConsCustomer service is none existant, poor return ser...

The policy on returns is to make you pay even more. I purchased a vehicle that was clearly faulty, controller did not power on, various other problems and parts broken. I packaged it for return then mailed it at cost to myself, after which I am told to pay labour and parts to repair the item, let...

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Not for me

ProReasonably priced. Delivery time was OK.

ConsAppalling customer support

To be fair, delivery was well communicated and on-time. So if you get your product and it's all spot on with no problems, you may be OK. However, if you have a problem, beware. Customer service is APPALLING! Some reputable online companies get back to you in a matter of minutes or have well...

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Not for me

“Terrible customer service”

published 04/03/2013

ProWeb site is good

ConsAfter sales is terrible. I feel ripped off.

£60 helicopter arrived with fault. Only way to contact is through a 'service ticket' web site - no number to call. Sales line won't put you through. Sent instructions to me saying *I* should fix it! When told them it was still faulty, they got me to take photos of it before they would take it...

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Not for me

“poor service”

published 31/01/2013

Profast delivery

Conspoor product and unhelpful after sales service

Anyone looking to buy from this site must take heed of the remarks with single stars in this blog. My son saved his pocket money most of last year to buy a rc plane from Nitrotek which we bought on line after Christmas. That's where the fun stopped. Awful instructions, missing or wring parts and...

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