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Not for me

None

Awful customer service, Ilegal T & Cs, failure to ...

Ordered from Nitrotek on the 30 May, received helicopter item on the 2nd June. Only problem is that it hasn’t worked out of the box. Called Nitroteks number, which found out later is a sales line and not a technical line and was told to email there support team, emailed them and advised of the...

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Not for me

None

No Customer Service; Illegal Ts & Cs.

Nitrotek will sell you RC models from reputable manufacturers. But don't expect Nitrotek to help you if the model doesn't work out of the box. Their get-out clause is that it's up to you to spot any problems and you've agreed to that as part of the purchase Ts & Cs. That is a clear infringement...

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Not for me

Absolutely nothing

Use this site instead of burning money - you get a...

I ordered a helicopter from these people - not particularly cheap and not a particularly fantastic website. However the real problem is their returns policy. The goods they shipped were faulty. The first time I flew it, the electronics fried in a cloud of smoke, the battery exploded and the thing...

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admire a non working car! IF THEY SEND IT. 5 star ...

take your money and run, rubbish support IF they a...

I brought from this company and i regret it. The support before you buy the model is really good, they help you choose the right one for you and tell you all you *need* to know about nitro models. I decided to purchase the model *Acme Condor Pro*, at the time was priced at £179.99. I thought this...

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Not for me

cheap at first but after you get it its expensive ...

everything you can possibly think of

Nitrotek is a company that sells remote controled object such as cars helicopters and boats. they claim to be the cheapest.i bought the acme condor pro for about £200 all together including what they recomended.they said that becasue it was new year they were doing a discount and that items would...

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“Terrible”

published 20/08/2014

none

none

Received order in good time, (Hubsan Spyhawk fpv). Finished the part build, Charged the battery. Didn't work went to local hobby store bought 2 more batteries charged them still no power just residual left in the batteries after they left the manufacturers, there is also an issue with the film...

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Not for me

None

In my view, they can't be trusted and i strongly f...

I ordered one of their mini quadro copter for my sons birthday. It arrived within a reasonable time of the order. After following all instructions exactly as they were mentioned we tried to start the helicopter and it just wouldn't work i.e. there was no connection between the controller and the...

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“Terrible”

published 21/05/2014

Cheap

Customer service is none existant, poor return ser...

The policy on returns is to make you pay even more. I purchased a vehicle that was clearly faulty, controller did not power on, various other problems and parts broken. I packaged it for return then mailed it at cost to myself, after which I am told to pay labour and parts to repair the item, let...

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Not for me

Reasonably priced. Delivery time was OK.

Appalling customer support

To be fair, delivery was well communicated and on-time. So if you get your product and it's all spot on with no problems, you may be OK. However, if you have a problem, beware. Customer service is APPALLING! Some reputable online companies get back to you in a matter of minutes or have well...

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Not for me

Absolutely none

Absolutely everything !

Read all of the one star reviews . . bang on, I reckon the five stars were written by their staff 'coz it's just not true. I bought an ACME monster truck for £300 which ran ONCE for about ten minutes before the ESC blew up. Had to send a electronic ticket to inform them and they blamed water...

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Not for me

Good Website, cheap, good range

appalling aftersales, once they have your money th...

Upon first trying to fly my helicopter (DYNAM E-RAZOR 250XFP) I could tell that something wasn't right as it kept violently veering off to one side. We then held onto it and just applied the throttle so we could see if there was a problem with the rotor, the heli vibrated much like a washing...

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“Very Poor”

published 25/01/2012

Cheap

bad service if you have a problem

I bought a thunderbird glider for a xmas present. A couple of days before Xmas, I decided to check it over for assembly on Xmas day so that we could all share in the fun! On opening the box it appeared to have been opened before as the polystyrene was broken and was missing a part, the bracket...

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Not for me

“BANDITS”

published 23/07/2010

not 1

the whole company is a disadvantage!!!

i bought an rc jet from nitrotek for £170.when it arrived it looked like someone had been playing football with it.i contacted nitrotek and was told to return the item for inspection and was told i would have to pay the return postage fee which cost me £10.i waited a week nitrotek had not got...

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Not for me

Cheap in the first instance.

Expensive in the long run.

I'm very, very surprised to see some 5 star ratings here on Ciao, because when you google complaints against this company, the vast majority of sites give 1 star complaints from people who (like me) think this company is about as bad as it gets when you buy something off the internet. These guys...

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Not for me

“poor service”

published 31/01/2013

fast delivery

poor product and unhelpful after sales service

Anyone looking to buy from this site must take heed of the remarks with single stars in this blog. My son saved his pocket money most of last year to buy a rc plane from Nitrotek which we bought on line after Christmas. That's where the fun stopped. Awful instructions, missing or wring parts and...

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