Norwich Union (CGNU)

Norwich Union are one of the biggest, if not the biggest home insurers, I have not reviewed an insurance company before, maybe it is because making a review on insurance interesting is nigh on impossible which it probably is, after all insurance is what actuaries do when they need a thrill. However it is an important product insurance, as in effect by having a buildings and contents policy with them I am in fact quite literally insuring my assets. ...
...I have been with Norwich Union now for two years and I feel it is difficult to fully review an insurance company until you have had reason to make a claim; you also need to have experienced the renewal process and also some contact with their pre and post sale customer services centre. When I took out my policy it was because my long standing insurer and former employer had messed up so I was looking for someone who could arrange cover quickly and ...

atticusuk 22.01.2008 · Read full review
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Review of Norwich Union (CGNU)

...this policy has been with Norwich Union Direct. I have yet to make a claim, touch wood. Well, what is covered by the policy? CONTENTS. This includes the following: Total valuables, single article, personal money, contents in garden, contents in garage, contents in other outbuildings, replacement locks, food in deep freezer, loss of heating fuel/metered water and cost of alternative accommodation. LEGAL SERVICES. This covers legal costs and court ...
...a home insurance policy with Norwich Union Direct then you get a small percentage discount towards your car insurance premium. I am not sure how Norwich Union Direct compares with other home insurers. Many financial articles recommend the use of an insurance broker. Others recommend using the internet for quotes. I did use www.screentrade.co.uk for car insurance quotes but the wide range of quotes given did not impress me. Some organisations such ...

mrpaella 27.04.2001 (13.07.2002) · Read full review
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Review of Norwich Union (CGNU)

I am writing this opinion in a state of shock, not at how useless and slow this company is, (which is the usual scenario), but how fast, efficient and friendly they are. I have had my buildings and contents insurance with NU Direct for the past couple of years. I shopped around a little and found them to be the cheapest for the level of cover I need (£32 per month for a 4 bedroomed house). I have had insurance claims in the past which all seem to ...
...theft or loss), request a claim form, fill in with crime number, send off, wait arounds six weeks. Then you will recieve either a replacement or cash value of items claimed. Pretty straightforward, although 6 weeks is not to fast it's a reasonable amount of time to wait. Enter NU Direct and a plonker of a husband who managed to lose his wallet containing £200.00 the other day. After bashing him around the head a few times with a vacuum cleaner, he ...

Cheekychicken 22.10.2001 (29.03.2002) · Read full review
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Review of Norwich Union (CGNU)

...new shiny equipment, I gave Norwich Union a call. (I thought they only did car insurance, but there you go.) The nice lady on the end of the phone told me it would be £8.95 a month to cover all the stuff in the house (apart from the computer unfortunately) and that I could pay by direct debit. Sounds good, I thought, gave her my details and the policy arrived the next day. Like everyone does with important documentation, I put it in a “safe” ...
...to do???” I remembered the Norwich Union Policy, and went to the freezer. You may think I am off my trolley, but they give you a handy fridge magnet with their number no in case you lose your policy documents. Me lose them? Never. Anyway, I called them and they got all the details up from my name and address. The young lady on the end of the phone took a few details about the TV and said an engineer would be with me tomorrow, and he would call ...

inani 11.09.2002 · Read full review
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Review of Norwich Union (CGNU)

I had a rather sorry tale to tell of my experience with this firm. I took out Home Contents ins with CGNU when I got my mortgage with Cheltenham & Gloucester. I never realy thought about it as I had never had insureance before. The premiums were taken and that was it. We had a full survey done and moved into a problem free house, or so we thought. The time came to claim, it was about 6 months after moving into our home and was for a blocked toilet ...
...we had to fix asap. it cost us £600 approx with Dyno-Rod (who were very good). CGNU sent an assesor out to see the damage after repairs had been carried out. It then seemed to stop. I chased CGNU about a month or so later who advised they were waiting for the report from the assessment to come through, they did however give me the number for the assessor. I chased this guy for approx 2 months, he was apparantly busy with flood claims at the time ...

Charliebuoy 25.01.2003 · Read full review
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Review of Norwich Union (CGNU)

...was filled with messages from Norwich Union saying that had called to take details of the claim. However these were all timed during the morning. My requests for manager call backs did nothing to help as these also rang during the day ignoring my specific requests. I eventually managed to speak to an operator on thursday who was very helpful but told me for my replacement £200 bike I would have to pay £75 for the excess and wear and tear. All the ...
...have had to take taxis to work at £12 per day so so far it had cost me £50. I explained this and I was told it would be referred to a manager and someone would call me back friday between 6 and 6.30. At 7 I received an answerphone message saying they had processed a cheque for £129. There was no mention of the payment for the accessories on the bike and no name of the person leaving the message. Suffice to say I am not impressed with their service ...

sallyjbooth 18.08.2001 · Read full review
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Review of Norwich Union (CGNU)

I called Norwich Union Direct, following receipt of a mailshot (they do work!). I shop around every year for contents and buildings insurance, and had not used Norwich Union before. The call agent was very helpful and efficient and I was pleasantly surprised to findout they were ~20% cheaper than my (then) current insurer. I duly took out the policy, and was unfortunate to have to make a claim last year due to a lightning strike on the house. On ...
...efficiently and with no fuss - there was no significant damage and the claim amounted to ~£300. All sounds great? Well, it was until I received the premium renewal. Whilst I expected an increase as a result of the claim, I did not expect an increase of 1/3! Great service for the year I used them. But be sure to shop around at renewal time! ...

anthony_ottley 25.02.2001 · Read full review
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Review of Norwich Union (CGNU)

...so did a flyer from Norwich Union Direct. With an '0800' number I had nothing to lose so I phoned up to get a quote. I got a very nice surprise to find that for the same cover I could save about 20% off my existing insurance. Being a cautious type, I asked for the details in writing, this was not a problem and a few days later I got my quotation. The telephone call only lasted about 3 minutes and was well worth my time. ...

mcfarlane 29.08.2000 · Read full review
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Review of Norwich Union (CGNU)

...When I first joined Norwich Union Direct they offerd me buildings & contents insurance for about £40 per month. Around this time they merged to form the huge CGNU conglomerate. Was this when things changed I wonder. I cannot fault them on any of their services. They have always been prompt and polite. Have always done what they said they would do and paid up the contractors after the burglary and straight into my bank after the lightning strike. ...
...have contacted who have offered me the same cover at less than half the price quoted by Norwich Union direct. After research and consulting other ciao member opinions we have gone with Directline online. Hopefully it will be a claim free year. I will keep you posted. ...

the.oracle 13.01.2002 · Read full review
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Review of Norwich Union (CGNU)

To tell you the truth we did not always have our home insured, but when my Mum bought a new home, it was the first time we decided to have it insured, after all you never know what could happen, and you don’t want to take a risk. My mum’s friends has always had her home insured with this company, so we decided to get a few quotes from other places and then to try this place. When we got it insured we decided to get the contents insured ...
...being covered, and all in all it seemed like good thing. However two years later after renewing our policy with them, we suffered a burglary, whereby we lost our computer, video, television, washing machine, this all occurred when we were on holiday. The police were by contacted by my Auntie, and they investigated the matter and suprising even later caught the person who did it. When we got back, we were in shock as you can imagine, we contacted ...

begum 24.11.2001 · Read full review
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Review of Norwich Union (CGNU)

Each employee blames the other and passes responsibilty in a never ending loop so you always end up back with the person promising resolution but never being able to deliver. Would appear to rely heavily on call centres with people not motivated to deliver customer satisfaction in many instances. Poor management structure. Events include poor phone calls, missed return phone calls, wrong advice given, wrong redirection of calls, obstructive behaviour ...
...going on annual leave (therefore being unable to follow the complaint through). On one occasion one of their agents hung up !!. My house is now in an unfinished state with the kitchen held together with self tapping screws and the breakfast bar held up by raw pieces of wood. Each phone call I have made recently to NUI office has resulted in a manager or other person from the Bradford office ringing with assurances that the matter is in hand. (claim ...

nssrac 04.12.2004 · Read full review
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Review of Norwich Union (CGNU)

...completely ruined. I rang Norwich Union Direct explained the situation and expected them to send out a claim form, but the very helpful woman advised me that all that was now done over the phone,There and then I was given an appointment for 10am the very next day. Low and behold the very next day 10am the man turned up and placed dehumidiffiers around the house trying to dry it out. The next day a surveyor came to check the damage under the carpets ...
...the reason I went with Norwich Union Direct is because they are very cheap it costs me just under £40 amonth by Direct Debit for a four bedroom house and from what I have seen so far they are very helpful understanding considerate and quick. But I promise to update and let you all know the outcome?? Hope it doesn't take to long ?? ...

kevic 19.06.2003 · Read full review
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Review of Norwich Union (CGNU)