Norwich Union Direct

...would share my experience of Norwich Union Direct and let you Johnny Consumer know what is good and bad about this particular company. For those, like me, who struggle with the terminology I have included a guide to insurers lingo at the end of my review. Norwich Union Direct is the largest insurance company in Britain and the group it belongs to Aviva is the fifth largest insurance group in the world. As such if nothing else you can be fairly ...
...a claim! Norwich Union provides all kinds of insurance from accidental death, homes and contents and car insurance. There car insurance claims to be, "Flexible enough to meet your individual needs". Let us talk about my experiences with them. Firstly, I have been insured with them for seven years man and boy, 17 to 26. Setting up my original insurance was surprisingly easy over the phone on a freephone number but took over half an hour. They ask ...

dididave 03.10.2004 · Read full review
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Review of Norwich Union Direct

...for the same cover!!! Norwich Union Direct is by far the best for both service and price. A BRIEF DESCRIPTION OF WHAT I WAS LOOKING FOR ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Having written an opinion on my previous insurers 'Eagle Star' you will read my reasons for seeking another insurer. Basically I was looking to insure a Ford Fiesta Ghia (M Reg) fully comp, with 2 other named drivers and protected no claims. I also needed cover for the weekend ...
...SERVICES ~~~~~~~~~~~~~~~ I rang Norwich Union Direct and explained the situation to them. The gentleman on the phone was most polite and helpful and thank goodness knew what I was talking about (!!) and said that they could arrange for a Temporary Cover Note 'no problem'!! We went through all the questions and he instantly gave me a quote which was very very good. I had previously been paying just over £300 and I was quoted, with everything I ...

SecretFormula 26.09.2001 · Read full review
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Review of Norwich Union Direct

...leaflet through the post, about Norwich Union Direct, and because my Motor Insurance was up for renewal at that time, I decided to give them a call. The sales person on the other end of the phone was polite, very informative and friendly. I was given a quotation which was considerably lower than any other company and told that it was valid for 60 days. I was given a reference number to quote if I was to go ahead with this policy and a FreeFone Number ...
...my Driver's Licence to them or a copy of my No Claims Bonus (they operate their Business on Trust) which I was extremely surprised at. All in all Norwich Union have provided me with Outstanding Service and I will hopefully remain with them for many years to come. ...

abcdefg 11.08.2000 · Read full review
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Review of Norwich Union Direct

...about £800 when I rang Norwich Union up, to tell you the truth I expected another high quote but I give them a go anyway. Like most insurance companies I was asked my details, the car details and I was put on hold and within a few minutes I got a quote. For fully comprehensive it was £956 and third party fire and theft was £650, wow that was impressive, the cheapest quote by far. Even better was the fact that they would reduce it for me to £587.25 ...
...If anyone who is young and aged between 17-21 I would suggest Norwich Union, you can find them in the Yellow pages or ring them on: 0800 888 112 and just see the difference, from last year I saved over £300 and that was just me by myself. ...

WAD1-2-3 09.04.2001 · Read full review
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Review of Norwich Union Direct

...days the old creaking giant Norwich Union had a bit of poor reputation with a lot of bikers, mainly due to their rather high premiums and hassles trying to get any money out of them when your bike goes walkies. These days, now that bikes are fashionable again and selling in relatively large numbers, NU have cottoned on to the fact that they have to be a little more personable to encourage more custom with so much competition flying around. I joined ...
...tootling along on a 125. Fortunately comprehensive insurance wasn't too bad then because they reckon that when you reach a certain age (25 plus usually) they keep the premiums relatively low. Its only when I wanted to make a claim did they make it awkward - delaying tactics, low compensation offers, double checking testimonies etc. And then of course they go a bump up your next premium even though it wasn't your fault in the first place. So I took ...

Sonatine 03.08.2000 · Read full review
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Review of Norwich Union Direct

...family. There we contacted Norwich Union and advised them what had happened. Very helpful, confirmed our level of cover, the excess (£220! yikes! seemed like a good idea at the time) - which would be refunded if/when the other driver(s) was found to be at fault; and also that we were entitled to a courtesy car. They said a local garage would contact us within 24 hours about the repair and the courtesy car. This was 5pm on a Thursday. 3pm the following ...
...the car in, which he did. The mechanic had a cursory look round the outside of the car and informed my husband that it was 'fit to drive' the 300 miles back home and we therefore would not be getting a courtesy car. His main reasoning was that the brake lights had (somehow) escaped damage & we were therefore legal. We were not happy with this - to us, the car *looked* badly damaged - the rear & boot were pretty much caved in where the van had hit ...

siberia 20.07.2004 · Read full review
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Review of Norwich Union Direct

...to pay excess of £50) and I was on the road again. One this I can say about Norwich Union is that there insurances beat or match all others and their customer service standard are very high. I really would reccommend anyone to join Norwhich Union for these reasons alone. ...

Lynx101 18.07.2000 · Read full review
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Review of Norwich Union Direct

...Except this time! Last year, Norwich Union Direct offered me the best quote by over £80. This year, my car has been given a few modifications (enough to make a lot of insurers not want to touch me) maily on engine and suspension. I was getting really bad quotes from most insurers, and a lot of "sorry we don't cover modified vehicles" so I assumed that I was going to have to switch to a dedicated performance insurer. I was very surprised when my renewal ...
...the quote) and it was only £40 more than last year!! This is over £200 cheaper than the best performance specialist could manage, even with a special car club discount!! The service I receive is great, they are very helpful whenever I have to phone them and anything that needs to be mailed to me arrives promptly. Next year I will be shopping around, but the competition will have to work hard to beat them. ...

daveya 20.07.2000 · Read full review
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Review of Norwich Union Direct

I conatcted Norwich Union to get a car insuarnce quote for this year. My call was answered in india, Not that I am racist but I found it very hard to undertand the member of staff I was talking too, not only that there was a terrible delay in the line, The normal call for car insurance lasts about 10mins this taken me in excess of 20mins. I found that NU were really bad for adding things on to the quote without even telling me, I got the orgianl ...
...that this price was terrible compared to what I had been offered from another insurer. The staff then said ok we can remove the following: Foreign Use £21.00 Gives you the same level of cover that you have in the uk: EU Countrys Only Andorra, Austria, Belgium, Czech Republic, Denmark (inc Faroe Islands), Finland, France (inc Monaco), Germany, Gibraltar, Greece, Hungary, Iceland, Republic of Ireland, Italy, Liechtenstein, Luxembourg, Netherlands, ...

marcellep 02.05.2005 · Read full review
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Review of Norwich Union Direct

I used to have a Norwich Union direct car insurance quote and it was a good price. However it all fell apart once I had to make a claim. I rang up their UK number and obviously this was diverted to an India based call centre. It was quite an effort to get the information across to them but once it was in place I thought it would be a quick service. But no. It took a relatively long time to sort out and not once did I get a phoen call from NU. Every ...
...through to India all the time by the sunds of it) and every day someone told me they would ring me back. Either they didn't care or just had no access to the system that had information on it. But either way I had to initiate contact every day and it really annoyed me. Now every time I see their 'quote me happy' advert I see red and thought it was about time I put what happened to me out there to help others. Basically price wise they are good ...

rehmana 04.07.2006 · Read full review
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Review of Norwich Union Direct

...and then I came across Norwich Union. The first time I tried I thought I'd made a mistake, because it was so low, don't get me wrong, it wasn't cheap at £800, but this did cover 2 drivers with fully comprehensive cover, and as an under 24 with a recent licence I am a high risk driver. Some companies wanted a £1000 just for me alone, and that was for 3rd party fire and theft only! I was very pleased with Norwich union and have found them great value, ...
...security systems such as immobilisers (mine was factory fitted and not thatcham approved) as these make premiums considerably lower. websites to check out for insurance (please note that the addresses may have changed since I wrote this - if they don't work try inserting a - in between words, e.g if theaa doesn't work try the-aa) www.norwich-union.co.uk www.theaa.com www.churchill.co.uk www.theadmiral.co.uk Find more at: www.autotrader.co.uk ...

student 01.10.2000 (04.03.2001) · Read full review
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Review of Norwich Union Direct

...was worth then he discovered Norwich Union. It was still a lot of money (they were the cheapest) but it seemed like a good deal and they were willing to throw in free RAC cover, which considering I drove to work everyday seemed like a good idea. Everything went well for a few months after sorting out the initial paperwork with them and receiving our RAC membership cover. Then one night I was involved in a really bad accident and I wasn't sure the ...
...through my car insurance with Norwich Union and still they refused to help. I phoned the free phone number on the Norwich Union tax disc holder we had been given which was stuck to the (now cracked) windscreen, only to be told (rather rudely) they couldn't help me as I'd called the wrong number. Finally after getting a bit irate with them (wouldn't you if you'd been in a car accident and were now stranded in a very undesirable poorly lit part of ...

unixgirl 04.04.2005 · Read full review
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Review of Norwich Union Direct

...the one before! The Norwich Union gave me a great price for my then Peugeot 106, the cover offered had everything I wanted including most importantly a protection of my no claims bonus AND a courtesy car if my car was off the road. The policy was easy to buy online, just fill out the form, which takes about 10 mins and youre off! I was able to put them to the test in March 2003 when I ran into the back of another vehicle. I called NU from the car ...
...approx 80 miles from home and after dealing with a slightly nippy telephone operator who insisted on an exact position of my car, not easy when youre on a dual carriageway youre not familiar with. Eventually, after about 2 hours (bearing in mind they knew I was a lone female) a lorry arrived and put my poor wee battered car onto the back. We finally got to Glasgow only to discover the garage they insisted I went to was closed. A bored sounding customer ...

starlight_xx 21.02.2005 · Read full review
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Review of Norwich Union Direct

...Giro form on the letter. Time from cancelling insurance to threatening letter, a tad under 3 weeks. The insurance certificate has also obviously been lost with the cheque, yet there has been no demands for that. Needless to say I doubt I will be entertaining Norwich Union Direct again. ...

eccles1960 17.07.2006 · Read full review
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Review of Norwich Union Direct

...possible when I came across Norwich Union Direct. They quoted me £1150. Now to those ofyou with loads of NCB you will think this is crazy, but forthose of us who had just strated driving it wasn't too bad. I took up the insurance and received all of the docunmentation the following day, even though I was payiong mothly. I now have 2 years NCB and drive a Renault Megane Cabriolet and I only pay £600.00 per year with NU. What a result. I would strongly ...

Chrissy792 02.01.2005 · Read full review
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Review of Norwich Union Direct