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Home > Shopping > Services > Telecommunications > Mobile Network Providers > O2

User Reviews

for O2

Rating Summary based on 164 reviews

  • 5 Stars
    		41
  • 4 Stars
    		32
  • 3 Stars
    		22
  • 2 Stars
    		27
  • 1 Star
    		42

Detailed rating

  • Accuracy of charges
  • Coverage & reception
  • Customer service quality
  • Customer service waiting times
  • Range of different billing plans
  		• 3.2
  		• 4.0
  		• 2.6
  		• 2.5
  		• 3.5
Previous page Next page Page 1 of 17 | 1 to 10 out of 164 Review(s)
  • 60 of 60 Ciao users found the following review helpful
    Picture of ilusvm

    Level 7 ilusvm

    Member since 08/09/2004

    Reviews written: 250

    5 Stars WOW £63 free credit from O2!!!! 07/11/2008
    User recommends the product

    Advantages Advantages great rates and offers, good network coverage, good customer service online

    Disadvantages Disadvantages costly when used abroad

    I have used O2 as my phone network provider for over eight years now (dating right back from when they were initially BT Cellnet!). My loyalty to O2 is strong as a result of having had such a positive experience with them for so many years. Therefore, I feel that it is time that I shared my experiences with all of you! When I was thirteen I received my first ever mobile phone for Christmas. It was a BT Cellnet model and therefore the simcard was also BT Cellnet. I had a good few years use out of this phone and was happy with the BT Cellnet deal so stuck with them. They eventually changed the ... more
  • 85 of 85 Ciao users found the following review helpful
    Picture of grown_up_girlie

    grown_up_girlie

    4 Stars I'm Certainly Not Disappointed - O2 Overall Review with images 20/10/2005
    User recommends the product

    Advantages Advantages Superb deals and offers, excellent network coverage

    Disadvantages Disadvantages Poor quality handsets

    ••Introduction•• ~~~~~~~ ~~~~~ How do you choose which network provider to subscribe with… they are all competitive and what one offers another will try to better. I don't know about you but I have tried all the available networks providers that the UK has to offer. I have finally found a network that offers me everything that I need. I know a few people who don't like the O2 network, making claims that they are unreliable and over charge but to be honest I couldn't ask for more. Let me tell you why I chose O2 as my network and why I will be a customer for life ... more
  • 34 of 34 Ciao users found the following review helpful
    Picture of RyanC92

    Level 3 RyanC92

    Member since 10/02/2008

    Reviews written: 45

    5 Stars O2 - A great network! 12/07/2008
    User recommends the product

    Advantages Advantages numerous call plans, broadband, mobile e.t.c

    Disadvantages Disadvantages NA

    O2 is a UK mobile telephone operator, which is part of Telefónica Europe. I have recently rejoined O2, as most of my friends are on the network, and I would therefore benefit more. How to join O2 Joining O2 is really easy. You can either become a Pay Monthly, or Pay as you go customer. You can ordered a sim card, from their website, should you wish to go pay as you go, using your existing mobile. Full details of current Pay Monthly plans, are available on their website also. www.o2.com Network Coverage I have always found the O2 network coverage to be fantastic. I have never experienced a lack ... more
  • 72 of 73 Ciao users found the following review helpful
    Picture of couscous

    couscous

    1 Star O2 never again - you would need to pay me 06/06/2004
    User doesn't recommend the product

    Advantages Advantages Good Phones, Cheap Line Rental

    Disadvantages Disadvantages Not enough space will have to read below

    **********SUNDAY 8TH AUGUST 2004 - FOR THE UPDATE THAT IS WORSE THAN THE ORIGINAL POSTING JUST SKIM TO THE BOTTOM************** Well so far within Ciao my few reviews have been nice and I have only had good things to say – well not anymore. This review is about O2 and the service that they offer. I will aim to give an honest account of my dealings with them including the good and the bad points. I am a Financial Director for a local company and needed to get some new mobile phones for various members of the team. The network we were on did not always get coverage in the rural area that we work ... more
  • 34 of 34 Ciao users found the following review helpful
    Picture of Clurbur85

    Clurbur85

    4 Stars Are O2 the best network provider? ...Only if you know your stuff. 20/06/2010
    User recommends the product

    Advantages Advantages The interactive service, the British call centres, great tariffs.

    Disadvantages Disadvantages You need to shop around and make sure you're fully covered with insurance.

    I have been with O2 online for around eight years now, so I have a good overview of the services they offer. Although I have had my issues with the company in the past, there are obviously factors that make me return to O2 year on year. So I am going to give you an overview of the service I've received, so that you can make your own mind up. The phones O2 have a good range of phones available on contract. They were the first UK provider to offer the iPhone and although the phone is now available on other networks, O2 do offer competitive deals. You will find a full list of the phones that are ... more
  • 51 of 51 Ciao users found the following review helpful
    Picture of rickyshah

    rickyshah

    1 Star Better chance with a bottle in the ocean. 29/12/2004
    User doesn't recommend the product

    Advantages Advantages See Below

    Disadvantages Disadvantages See below

    I have had a contract phone with Vodafone for the past 2 years, but decided to get an O2 Pay as you talk Sim card since my better half has (actually "had") an O2 contract phone. Now, since then we have both had nothing but problems with them (yes, its a "rant-view"). However, to be unbiased, let me tell you about the good points and the advantages to O2 first. The Deal ------------------- O2 offer good value for money. When I picked up my Pay as You Talk Sim, the deal was that so long as I topped up £10 a month (easy when my contract bills are in the regio of £150!) I would get 500 free texts ... more
  • 35 of 35 Ciao users found the following review helpful
    Picture of JULIEANNE27UK

    JULIEANNE27UK

    4 Stars O2 OK 16/01/2004
    User recommends the product

    Advantages Advantages Cheapest tariff, lots of free texts

    Disadvantages Disadvantages 50p a minute to ring customer services

    I have finally, after much research and deliberation, upgraded my mobile phone. I had just finished a 12 month contract with O2 in December and as much as I loved my dear little Nokia 3330 (gone but not forgotten), I knew the time and technology had come when I had to move with the times and upgrade. As there are so many different deals on the market these days, I thought it wise to fully check all the alternative mobile networks to ensure I got the best possible deal. I think I managed to, although they change so often its hard to tell! In the end, I stayed with O2, signing up for another 12 ... more
  • 51 of 51 Ciao users found the following review helpful
    Picture of dempsey_review

    dempsey_review

    5 Stars O2 pay as you go offers! 26/10/2005
    User recommends the product

    Advantages Advantages Lots of offers.

    Disadvantages Disadvantages no more than any other network

    I have had pre pay mobiles for the last seven years. Mainly because I know how much I'm spending, and when it's gone I can't get into debt with it………… Lord knows what I would be like with a contract! I have been on many different networks, including Orange, T-Mobile and Virgin. And thus far I have found 02 to be the best network. Here are my reasons why - O2 offer reasonable tariffs, and have lots of offers. You can take advantage of every offer which does not cancel out any of the previous offers you already have on your account. The offers they have and the information on how to get them a ... more
  • 23 of 23 Ciao users found the following review helpful
    Picture of amyloop

    amyloop

    5 Stars o2 network pay as you go 24/04/2007
    User recommends the product

    Advantages Advantages brilliant..thats it

    Disadvantages Disadvantages no serious problems

    I have been with o2 for around 5 years now, I was previously with Orange Pay as You go, I wanted to stay on a Pay as You Go mobile so I decided to get an O2 Genie Sim, at least then I would get 300 free texts a month!!! ~~~~~ Genie Sim~~~~~~ This is a Sim card which is exactly the same as a basic Pay as You Go Sim, only providing you top up at least £10, you will receive 300 free text messages a month!! Therefore if you first ever top your phone up on the 1st of the month, and you top up during that month, you will receive your next set of free texts on the 1st of the next month. The texts you ... more
  • 19 of 19 Ciao users found the following review helpful
    Picture of richardsonjones

    richardsonjones

    1 Star O-No: my O2 online horror. 07/04/2004
    User doesn't recommend the product

    Advantages Advantages Lots of free Text Messages

    Disadvantages Disadvantages Outrageous Customer Careline charges for online customers

    I connected to O2 in May last year, induced by the online offer of 500 free texts a month. As a self-confessed text-a-holic that was music to my ears, so I chose a £25 per month tariff and a free Sony Ericsson T300 from your website. The tariff is only available online (www.o2.co.uk) and ‘aint a bad deal all round. It includes 500 free off peak minutes to any network, 500 free texts (up to 125 of which can even be media messages), 500 free wap minutes & 0.5 gprs mb downloads. After you’ve used up your allowances, the charges are pretty standard: 30p peak & 2p off peak to o2 & landlines, 45p ... more
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