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Rating Summary

1-15 of 340 reviews Show most helpful reviews first Newest first

 

Buyer Beware... or Buy Elsewhere!

AdvantagesNone

DisadvantagesNo customer care, damaged property after poor delivery, Poor quality furniture, AVOID!

"Order Number - OFL582369 Our delivery date was arranged and we had received telephone confirmation in the morning. 15 minutes before the end the day we received a call saying that the furniture would not be delivered. The result to me was a loss of days pay from work for no furniture with the inconvenience of having to take more annual leave to rearrange a second delivery date. 2nd delivery date 4 pieces of faulty and damaged furniture arrived along ..." Read review
20.08.2013

Ciao members have rated this review on average: very helpful

Damaged furniture, wrong items, damage to our house!!!!!

AdvantagesNone

DisadvantagesShockingly bad customer service, zero quality control, damage to property, STAY AWAY!

"Delivery, failure to turn up and damage to our house Our delivery date was arranged and we had received telephone confirmation in the morning. 15 minutes before the end the day we received a call saying that the furniture would not be delivered. The result was a loss of days pay from work for no furniture with the inconvenience of having to take more annual leave to rearrange a second delivery date. 2nd delivery date 4 pieces of faulty and damaged ..." Read review
06.11.2012

Ciao members have rated this review on average: very helpful

Shoddy goods and appalling Customer Service

AdvantagesCheap

DisadvantagesAppalling customer service when shoddy goods received

"We took delivery of a Tokyo chest of drawers and two matching bedside cabinets four days ago. The bedside cabinets were alright.. but the two top drawers of the chest of drawers were not. The routed grooves in the drawers did not line up, the top edges of the drawers were "binding" - meaning that if one was opened, the other opened as well and one of the drawer handles had no screw thread on it, so it could not be attached to the drawer front. We ..." Read review
03.08.2012

Ciao members have rated this review on average: very helpful

Great furniture, not supported by back office processes that work

AdvantagesProducts look fantastic in the store (and in our room!)

DisadvantagesA number of issues in the back office

"We ordered several thousand pounds worth of furniture on the OFL website (via a cashback site) after looking at our preferred range. The products look fantastic in the store (and in our room!) and are clearly well made (bar a few misaligned screws here and there) and good value for money. However, there are a number of issues in the back office that are likely to drive you to distraction if you do anything "difficult". For example: * We still haven't ..." Read review
20.01.2014

Ciao members have rated this review on average: very helpful

Was happy with service now I'm not.

AdvantagesGood delivery.

DisadvantagesCustomer service team unhelpful.

"It's a bit hard to write a negative review on Oak Furniture Land as I have bought many items from them over time with no issues and I've never had any problems with delivery or such but recent events have me fuming. One of the many items I bought was a Mango shabby chic chest of drawers (they've changed it to the Phoenix range now) The knobs on this particular item fall off. When it first happened, because it was within a year of purchase they ..." Read review
24.04.2014

Ciao members have rated this review on average: helpful

Broken furniture, rude staff, not turning up

AdvantagesNone

DisadvantagesSee above

"We ordered almost £2000 worth of bedroom furniture. 3 of the 5 items arrived broken. When we called up the advisor told us that it was unreasonable for us to be unhappy because having broken furniture delivered was "like snow falling from the sky" and they couldn't do anything about it. I'm a solicitor, so I asked for the address for their legal department, to which I was told no, and that there was "no legal precedent" for me to be writing to them. ..." Read review
17.04.2013

Ciao members have rated this review on average: helpful

Spares

AdvantagesGood quality at an average price

DisadvantagesNo level of customer service if you have a problem

"Initially, I was really impressed with the products this company offered. I have spent in excess of £1500 with this company (all on-line, did not need to see the actual product as the description reflected just what I wanted) over the last three years. Recently one of the handles on one of my units has been damaged, and in order to keep everything looking 100% I would like to fit a new handle. Didn't seem like a huge deal to me, but to Oak Furniture ..." Read review
15.02.2014

Ciao members have rated this review on average: helpful

Community Level 5baeswoman

baeswoman

Feathering my nest

AdvantagesGreat solid wood furniture - easy ordering

DisadvantagesDelivery company does not have facility to book delivery times

"When a company provides excellent service from start to finish I have no hesitation in recommending it. From the time of order to delivery was less than a week. I received a promotional email for this company from ipoints. Usually I just go to the web site to get my 10 points but this time I was interested as I have been looking for a light oak nest of tables for months. I was impressed by their on line catalogue and found just what I had ..." Read review
19.11.2008

Ciao members have rated this review on average: helpful

Read this first - Don`t buy from Oakfurniureland whatever you do!

AdvantagesEverything was fine until our table arrived........

DisadvantagesGood quality goods in showrooms but Inferior goods delivered. "Customer Service" is appalling.

"We ordered a chunky oak table and four leather chairs and everything went well until our order arrived. The table top was oak but with a one inch stripe of very dark wood which was extremely obvious so we decided to ask for it to be exchanged. We took photos to show how bad it was but we were flatly refused an exchange. They said that their brochure (which were not given until we had paid) explained that the wood might be of different shades and that ..." Read review
06.01.2014

Ciao members have rated this review on average: helpful

TERRIBLE SERVICE

AdvantagesLiked the furniture

DisadvantagesPrepare for hassle if anything is damaged

"Ordered Six Items for Oak Furniture Land and received them just behind schedule which was acceptable. However, on unpacking, two items were damaged. Phoned customer services and they arranged for Homeserve to inspect and repair (two weeks later). technician turned up at 7.30 pm for our 6.00 pm (latest) appointment and he was unable to repair because of the time and the repair was rescheduled. Another two weeks later the technician returned and did ..." Read review
07.07.2013

Ciao members have rated this review on average: helpful

Oak Furniture Land, damaged and poor quality items not replaced

AdvantagesSome of the ordered items were in a good condition

DisadvantagesNew should be new.

"The furniture looked great in the showroom and we were looking forward to receiving the selection of goods we ordered. Unfortunately this is where it went down hill. Having paid OFL for the privilege of picking a delivery date which fitted in with home life and time off, we were delivered 1 of the items (a mirror) in a damaged state, as the packaging had clearly received a knock and this had resulted in a large dent and splintering of the wood, ..." Read review
16.07.2013

Ciao members have rated this review on average: helpful

"woodworm " and poor sales staff

Advantagesi loved it till this happened

Disadvantagespoor sales staff and unreasonable compensation which i refused

"oak furniture land stands for Don’t buy from oak furniture land. 22nd September 2012 placed order for furniture land, so delighted. Sales staff were great no sooner we left the showroom I get a phone call about my delivery date…. July of this year (2013) glazed dresser started getting a whitish powder developing and so I went on the internet to try and find out what it was. Blow me it was “woodworm” and so I contacted oak furniture land.. They asked ..." Read review
22.10.2013

Ciao members have rated this review on average: helpful

brilliant until there's a problem!

AdvantagesExcellent sales and delivery. Nice product when meets quality.

DisadvantagesAfter sales is a disgrace

"We recently placed a large order of lounge and dining furniture from Oak Funiture Land. The show room was excellent, giving us useful advice but not hassling us. Their sales was excellent and delivery was within the promised timescale. Delivery was also excellent, keeping us well informed throughout. Delivery men were courteous and did their job well. However, as I unpacked the items there were one or two little quality issues. Most of them, I could ..." Read review
02.05.2012

Ciao members have rated this review on average: helpful

Community Level 1Mongo1293

Mongo1293

Be careful of damaged goods

AdvantagesDiscounts,Free gift

Disadvantagesdamaged goods, problems with replacements

"March 2012 My wife and I saw the website for this company and liked the furniture they were advertising, so we went to our nearest store (Milton Keynes) and purchased a sideboard and dining table and chairs. The furniture is delivered by courier company and wil not wait for the items to be checked for any damage.On inspecting the furniture there was damage to one of the chairs and various problems with the sideboard (doors not fitting, warped,drawers ..." Read review
10.03.2012

Ciao members have rated this review on average: helpful

Community Level 1catmonster

catmonster

hilariously bad

AdvantagesCan't think of any

DisadvantagesPoor delivery, damage to property, shoddy furniture with broken fittings

"Made one and it will be the last purchase from these guys. Fell for the heavy TV advertising..and the result is the single worse delivery and product experience ever. We shop online alot and having moved house recently: receiving several, maybe a dozen deliveries...plus removers and having a carpet fitted. But none of those experiences did as such damage to our property as OFL. They managed to chip a line out off a wooden skirting board, stain ..." Read review
22.01.2012

Ciao members have rated this review on average: helpful



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