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Rating Summary

11-25 of 398 reviews Show most helpful reviews first Newest first


Read this first - Don`t buy from Oakfurniureland whatever you do!

AdvantagesEverything was fine until our table arrived........

DisadvantagesGood quality goods in showrooms but Inferior goods delivered. "Customer Service" is appalling.

"We ordered a chunky oak table and four leather chairs and everything went well until our order arrived. The table top was oak but with a one inch stripe of very dark wood which was extremely obvious so we decided to ask for it to be exchanged. We took photos to show how bad it was but we were flatly refused an exchange. They said that their brochure (which were not given until we had paid) explained that the wood might be of different shades and that ..." Read review

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AdvantagesLiked the furniture

DisadvantagesPrepare for hassle if anything is damaged

"Ordered Six Items for Oak Furniture Land and received them just behind schedule which was acceptable. However, on unpacking, two items were damaged. Phoned customer services and they arranged for Homeserve to inspect and repair (two weeks later). technician turned up at 7.30 pm for our 6.00 pm (latest) appointment and he was unable to repair because of the time and the repair was rescheduled. Another two weeks later the technician returned and did ..." Read review

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Oak Furniture Land, damaged and poor quality items not replaced

AdvantagesSome of the ordered items were in a good condition

DisadvantagesNew should be new.

"The furniture looked great in the showroom and we were looking forward to receiving the selection of goods we ordered. Unfortunately this is where it went down hill. Having paid OFL for the privilege of picking a delivery date which fitted in with home life and time off, we were delivered 1 of the items (a mirror) in a damaged state, as the packaging had clearly received a knock and this had resulted in a large dent and splintering of the wood, ..." Read review

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"woodworm " and poor sales staff

Advantagesi loved it till this happened

Disadvantagespoor sales staff and unreasonable compensation which i refused

"oak furniture land stands for Don’t buy from oak furniture land. 22nd September 2012 placed order for furniture land, so delighted. Sales staff were great no sooner we left the showroom I get a phone call about my delivery date…. July of this year (2013) glazed dresser started getting a whitish powder developing and so I went on the internet to try and find out what it was. Blow me it was “woodworm” and so I contacted oak furniture land.. They asked ..." Read review

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brilliant until there's a problem!

AdvantagesExcellent sales and delivery. Nice product when meets quality.

DisadvantagesAfter sales is a disgrace

"We recently placed a large order of lounge and dining furniture from Oak Funiture Land. The show room was excellent, giving us useful advice but not hassling us. Their sales was excellent and delivery was within the promised timescale. Delivery was also excellent, keeping us well informed throughout. Delivery men were courteous and did their job well. However, as I unpacked the items there were one or two little quality issues. Most of them, I could ..." Read review

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Community Level 1Mongo1293


Be careful of damaged goods

AdvantagesDiscounts,Free gift

Disadvantagesdamaged goods, problems with replacements

"March 2012 My wife and I saw the website for this company and liked the furniture they were advertising, so we went to our nearest store (Milton Keynes) and purchased a sideboard and dining table and chairs. The furniture is delivered by courier company and wil not wait for the items to be checked for any damage.On inspecting the furniture there was damage to one of the chairs and various problems with the sideboard (doors not fitting, warped,drawers ..." Read review

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Community Level 1catmonster


hilariously bad

AdvantagesCan't think of any

DisadvantagesPoor delivery, damage to property, shoddy furniture with broken fittings

"Made one and it will be the last purchase from these guys. Fell for the heavy TV advertising..and the result is the single worse delivery and product experience ever. We shop online alot and having moved house recently: receiving several, maybe a dozen deliveries...plus removers and having a carpet fitted. But none of those experiences did as such damage to our property as OFL. They managed to chip a line out off a wooden skirting board, stain ..." Read review

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OakFurnitureLand (Weklsh dresser)

AdvantagesPleasant and efficient people to deal with.


"Wanting a solid oak dresser to match a table we already had we were tempted to order on line but desided to visit their Edinburgh Showroom, which is spacious and well set out, first. The staff were extremely pleasant and helpful without pestering you. Prior to ordering they explained fully about delivery terms and conditions and the small amount of assembly needed. Two days later a very pleasant lady called and arranged a delivery time to suit us. ..." Read review

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Cairo Oak Table & 6 Leather Dining Chairs


DisadvantagesPoor quality slung together furniture. Dosn't look anything like the quality in store

"I decided to buy a new table at Oakfurnitureland store in Lakeside Thurrock as my existing table was looking a little tired. On the 30th December I ordered the above furniture and was really impressed to have it delivered a little over a week later. Two of the chairs had numerous faults catches in the leather and lumpy unholstery on seat of the chair. Called ofl & uploaded pictures. This took ages as 6 faults but couldn't attach all photos. Waited ..." Read review

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Customer service hindered by policies

AdvantagesGood quality mirror

DisadvantagesCustomer support

"We have bought two pieces of furniture from Oak Furniture Land now, and have overall been very pleased with the quality of the products. However, where Oak Furniture Land let themselves down is in their customer service. We already had a number of existing oak items throughout our house, and wanted to purchase a mirror for our hallway to match. Having viewed several of the display "rustic oak" mirrors (RUS13) around the Oak Furniture Land showroom ..." Read review

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Community Level 1jet_jedi


Nice furniture, slow delivery

AdvantagesSolid wood furniture at budget prices

DisadvantagesLong delivery time

"I bought a solid mahogany bookcase from this site back in early july. It has just been delivered in late september, though the site did state that delivery could take up to 16 weeks on this item. I did have some concerns due to a few reviews where quality was an issue. Now I have the product I have to say that it does look very nice. It is very solid and has nice lines, and it was shipped mostly assembled so I just had to slot the shelves in. Looking ..." Read review

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Community Level 1parker7



AdvantagesDecent delivery times

DisadvantagesYou have to help the delivery driver lift & move your own goods!! Outrageous!

"I ordered several heavy items of furniture from Okafurnitureland. I received an email which instructed me that only one person would be delivering the furniture and that I would need to help lift the furniture! I was appalled. I am an able bodied female but I wondered about anyone who was in ill health or was an older person. After helping the driver and working up a sweat getting my furniture into my flat, you need to take great care to unwrap each ..." Read review

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Community Level 1Billsmum

Quick review of OakFurnitureLand.co.uk

"A great service all round. Like many others I thought that the price of the oak dresser was too good to be true, but I am delighted with the piece of furniture. The dresser was carefully wrapped and of great quality, matching a table and chairs set bought from another (and far more expensive) supplier perfectly. Delivery was prompt and we were given plenty of notice to clear the space for its arrival. Would definitely use again and recommend.

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Community Level 1Elizal

Quick review of OakFurnitureLand.co.uk

"My order of a nest of tables in the Jaiphur light Indian wood range was delivered within three days, although I had not expected delivery for three weeks. The tables were well packaged and undamaged. They were well made, sturdy and extremely good value, especially as they were ready assembled and not flat pack which is what most lower priced wooden furniture seems to be. I had worried that the wood might be a bit coarse or rough as the tables were described as "rustic" but in fact the wood was smooth and waxed. I will definitely use Oakfurnitureland again.

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Community Level 1aajwp

Quick review of OakFurnitureLand.co.uk

"I like many others thought "this price is too good to be true". It is not so. I ordered an oak dresser and am stunned by the quality of the product. The dresser was exactly as described on the website and I am so pleased I felt obliged to review it. Something I have never done before! I had a few queries and seeked further advice on the care of the item. All my queries where answered very quickly and advice on the care of the furniture was accurate and again the response time was fast. I will be passing on my experience to family, friends and colleagues. I will be a returning customer and I will review my next purchase. The item was delivered within a week So 10 out of 10 and Thank You Oakfurnitureland

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