Home > Finance > Insurance > Phone Insurance > Orange Insurance

Rating Summary

Detailed rating

Range of Policies
Fairness of contract
Customer service
Speed of reconciliation
Value for money

Show only

Quick reviews (2)

1-14 of 14 reviews Show most helpful reviews first Newest first

 

Community Level 2butler_sop...

butler_sophie

Different cirumstances diff needs this is why

AdvantagesIts depends on your needs, but id say reliabilty and assistance

Disadvantagescost, if there is any see above

"...most!) will come into application! With Orange contracts, here comes the confusing bit!!!- with orange original tariffs such as Talk60, everyday 50. There standards tariffs they give you free insurance for the year - except for the boxed and ready accounts and the OVP price plans (the ones where you price match onto the ornage network like anytime60 (one 2 one) or virgin etc... where they dont give you it for free - the meanies!!! So if you ..." Read review
19.12.2000

Ciao members have rated this review on average: very helpful

Community Level 1HelenW

HelenW

They do care but read your terms and conditions

Advantagesall round cover, easy to claim

Disadvantagesoccasional dificulties on technicalities but thats normal with insurance

"...good option. Some of the Orange pay monthly tariffs do have Orange Care and Orange Warranty attached to them so you pay nothing and get all the benefits!!! If your phone is lost or stolen, you must report it stolen and obtain a crime reference number within 24 hours or your claim is not covered. This is where you need to be aware of the terms and conditions if your handset is left unattended at any time there is a good chance the insurance will ..." Read review
29.09.2002

Ciao members have rated this review on average: very helpful

Community Level 2sheptse

sheptse

Orange phone insurance.....FAB

AdvantagesThey replace your phone within 24 hours

DisadvantagesIt costs £6 a month but well worth it

"...since then I have paid Orange £5 a month ( It has just gone up to £6) for the insurance, and to be fair I have used it a lot more than I thought I would. There have been several occasions where the phone has gone faulty through no fault of my own, so I have spoken to Orange and they will send a replacement phone within 24 hours which is fantastic, but you have to give them your old handset and they replace it with a brand new one. But there ..." Read review
04.12.2007

Ciao members have rated this review on average: helpful

Community Level 1jahansel

jahansel

Do you really need Insurance

AdvantagesSave Money

Disadvantages?????

"...the £60! I find that the Orange Network is very good, their pricing policy to be the cheapest, but axe the insurance!!! ..." Read review
26.07.2000

Ciao members have rated this review on average: helpful

Community Level 1TheRebe

Quick review of Orange Insurance

"I was with orange care for about 3 years & had 2 phones replaced through them. I had never had the phone lost or stolen, so i can't comment on how easy it was to get a new one following this. But on both occasions the phone just stopped working, they'd send out someone the next day who took the old phone & replaced it with a new one. On the 2nd occasion I didn't evenhave to pay the £15 admin fee because i argued that the fault was due to the phone & nothing that i had done to it. No complaints from me. I'm actually quite disappointed that I upgraded through Carphone Warehouse because now I can't be on Orange Care anymore!
19.11.2008

Ciao members have rated this review on average: helpful

Quick review of Orange Insurance

"Orange really are fantastic - I'd just left the Carphone Warehouse where I was paying £25/quarter (£8.33/month) for their insurance, and got a great deal and phone direct from Orange complete with Orange Care at £6/month. A month later I spilt chocolate milk on my new Samsung Soul and wrecked it (at least I didn't lose it this time...). I called Orange up, told them what happened and they immediately arranged for a replacement to be sent out to me at home the next day. They even waived the usual £15 admin cost fee as it was the first time I had claimed. It was such a pain-free, straightforward process to claim and I'm so glad I came to them instead of CPW.
07.08.2008

Ciao members have rated this review on average: helpful

Community Level 1the_rebe

the_rebe

Orange Insurance - Brilliant

AdvantagesEverything

DisadvantagesThe £15 "admin" fee

"...my contract phones covered with Orange insurance for 3 years and in that space of time i had 2 phones replaced. 1 stolen, 1 damaged. On the occasion that my phone was stolen i had to pay a £15 admin fee which was probably the only pain with this cover. But on the 2nd occasion because the phone was damaged through no fault of my own they didn't ask this of me. The claim took about 10mins & once i'd given over all the information I always had my ..." Read review
26.01.2009

Ciao members have rated this review on average: helpful

Community Level 1money

money

Orange insurance.

Advantagesfree service on talk tarrifs

Disadvantageslimited to some contracts

"Orange insurance. I can not fault this, its free on the talk tariffs, and the service is great, you mobile phone will be replaced the next day. The customer services are quick, friendly and very helpful. They are good because they are less prone to false claims as they are they only UK network that are able to bar the phone and the sim. The insurance does not extend to some tariffs like the everyday 50, orange make it clear that it does not. They ..." Read review
10.07.2000

Ciao members have rated this review on average: helpful

Community Level 1loza

loza

orange insurance-why?

AdvantagesIf you need to be covered for everything and your house insurance does not cover you.

DisadvantagesVery expensive and in many cases unneccesary

"...mobile phone in our local orange shop when I was asked wether or not I wannted orange insurance. I was lucky the woman survivng me new my Mum and therefore would not dare to feel she had ripped me off so she told me that my phone was covered under the particular type of house insurance my Mum had. I now live in student halls and am still covered by my Mums insurance. I reccommend that you check out what type of house insurance you have because some ..." Read review
11.11.2000

Ciao members have rated this review on average: helpful

Community Level 1Chris494rep

Chris494rep

An absolute must!

AdvantagesNext day delivery, Great friendly staff.

DisadvantagesNone.

"I have been with Orange for about eight years, I never shop around for the best deals due to Orange insurance. I have had two replacement iPhones in the last year, both my fault with the first being water damaged and the second I dropped. Each time they replaced although not very happy (but not at all rude) just warned me that I must take reasonable care. If you lose or have your phone stolen then you will probably have to pay a £15 admin ..." Read review
26.04.2011

Ciao members have rated this review on average: somewhat helpful

Community Level 1shak

shak

It pays to lie...!

AdvantagesGood service for physically damaged handsets!

DisadvantagesAppauling if there's a fault like I had

"If you are covered by OrangeCare Insurance then think carefully about what you are going to tell Customer Services. It is often better to tell them that you dropped your phone than that it is slightly faulty. Example: I have had two problems with my handset. Firstly I dropped it and it didn't work at all - it was replaced in 24 hrs. Second time the phone had some sort of software fault going on with the security password... no fault of mine... ..." Read review
26.07.2000

Ciao members have rated this review on average: somewhat helpful

Community Level 1Lavisking

Lavisking

Orange Care Insurance

AdvantagesNo advantages

DisadvantagesThey are very strict with what you are'nt and are covered on.

"I think that orange insurance is basically terrible and would'nt reccomend it to any one. I made a claim over the phone and the first thing that they tried to do was decieve me into making my claim invalid, they done this by asking me what time did I realise my phon was missing and i said tea time, the person then replied what time would that be five o'clock and i replied no six. If I would have aggreeded with the person my claim would have been invalid ..." Read review
01.06.2005

Ciao members have rated this review on average: somewhat helpful

Community Level 3shak_y2k

shak_y2k

waste of money

Advantagesvalue for money on expensive fones

Disadvantagesread terms and conditions before signing any contracts

"i bought orange insurance when i bought my new nokia phone, the phone cost me £250 and so insurance was a good idea! my fone was in good working condition and i had no problems with it or with the orange. in the summer i went holiday the day the bill came as i had no time i left the bill thinking that i d pay it when i came home, whilst on holiday i lost my fone, i thought that i had insurance and so no problem. i contacted the local police and they ..." Read review
21.12.2000

Ciao members have rated this review on average: somewhat helpful

Community Level 1davinmullan

davinmullan

Orange Insurance is rubbish

AdvantagesCheapest pay as you talk

DisadvantagesInsurance is too expensive and they dont tell you that you need to buy it

"I bought a Just tlak orange phone and my phone got damaged 2 months after buying the phone. I rang orange and they said because it was a just talk they wouldnt replace it. and said i had to buy insurance qwithin the first 30 days and it costs 50 pounds. Thats way to much for 1 year. The good thing about orange just talk is that when you buy a 50 pound top up card - the cll charges are reduced from 35p during the day to 25p during the day and 10p in ..." Read review
19.07.2000

Ciao members have rated this review on average: somewhat helpful



Are you the manufacturer / provider of Orange Insurance? Click here