Orange broadband

...(after Wanadoo became Orange) until Orange decided to "upgrade" their lines to an LLU (Local Loop Unbundling) Split-Line ADSL2 Service instead of the original ADSL line which worked perfectly well with my Thompson Speedtouch Modem AND the TALK-TALK phone line we had signed up to a year ago. UPDATE 31 MAY 2007: two months and ten days after losing the service, I am finally connected via an ethernet cable to the internet via my laptop at home ~ as ...
...our letter telling us that ORANGE were taking over Wanadoo, but that our service would carry on unchanged. We were NOT told that we were paying £3 MORE than ORANGE CUSTOMERS for our Speedtouch (Basic Broadband) service, and the money was simply collected by Direct Debit every month by "Orange Home" instead of "Wanadoo" from my husband's bank account. We HAD been invited to view the new website, but as my homepage is my Ciao! profile page, and I have ...

jesi 30.04.2007 (16.04.2008) · Read full review
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Review of Orange broadband

...an e-mail from Orange. Orange Broadband was originally known as Freeserve who were brought and took over by French ISP Wanadoo who own Orange in 2001. It was re branded as Orange in May 2006. Bingo! I was being offered free broadband as I held a contract with them on a £30 tariff. The free broadband offered to those with mobile phone contracts is called the broadband starter pack and included are the following features: Up to 2meg speed 2 GB download ...
...or more. For non Orange mobile contract customers this pack costs £14.99 per month. I then noticed that for a small monthly payment of £5 I could take advantage of the Unlimited Package. The Unlimited package features are: Up to 8meg speed Unlimited downloads (fair use policy applies*) Unlimited FREE UK and International Landline calls Free VOIP phone line with its own phone number Orange Livebox - A router that can connect up to 6 devices ...

darren1982 08.06.2007 (15.06.2007) · Read full review
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Review of Orange broadband

I joined Orange when it was known as Wanadoo and until November of this year I was quite happy with the service albeit that call centres are based in India somewhere. I was subscribing to dial-up broadband - not particularly fast but OK for my use. However, at the begining of November 2007 I kept losing my internet connection with various error messages coming up on the screen: one said my name and password had not been recognised; another indicated ...
...Dec. 6th I rang Orange Tech. support again to ask what they had found out and to ask why no-one had rung me back as promised. I was advised that I should ring Customer Services who would be able to help. I rang them and was advised that it would take 5 working days for BT to do this! I had been thinking of changing my ISP and decided now was the time to set the wheels in motion. I asked Orange for an MAC (migrating authorisation code) and was told ...

snoopy8 06.01.2008 · Read full review
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Review of Orange broadband

...6meg so I went to orange website which confirmed this so went to change it only for it to tell me this would mean new 12 month contract, this being contrary to my contract I rang customer services (foreigner of course) who said yes 12 more months, I said no, he said £2 extra a month for unlimited I said yes don't mind that but no new 12 month contract he said yes, i said no just want what I signed up for in 1st place, he spoke to supervisor then ...
...Although having checked on orange website the wireless adapter is no longer included free, you can buy 1 when u sign up for £30, but they are available elsewhere from around £20. But all wires are included so you can still have a wired connection provided your pc is close to your phone socket. Set up was very easy following instructions on screen from set up cd and also booklet. Although my pc is upstairs I usually have full signal received and ...

allansmith0314 12.08.2006 (27.08.2006) · Read full review
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Review of Orange broadband

...have only recently changed to orange broadband as i got completely fed up with my other isp so decided it was time to spread my wings and go with someone new. The product orange have only just started supplying broadband the company they have taken over is wanadoo this suits me though as orange is also my mobile phone contract provider too so i can now easily access both online accounts from one web page. The contract I have signed up for orange ...
...on internet explorer and the orange home page appears. You still get an email address and password and you still get a user name , you only need to use your email address to access your emails and you only need to use your user name to access your online account. The verdict So far i have found orange a little frustrating as i don't think they have worked out the kinks in the service yet so it crashes every now and then, yet i find it easy to ...

LILL07 21.06.2006 · Read full review
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Review of Orange broadband

Orange Broaband. What can I start with? Ordering/Upgrading : I joined Orange as Wanadoo 2 years ago on the £17.99 a month package with a USB modem and 1Mbps Speed. The joining process went perfectly, and a week later the broadband was active. I already had a modem, but they come within 2 - 3 days if you order online. I then upgraded after 2 years to their Broadband Plus package after paying £17.99 and not getting free evening and weekend calls and ...
...above, you need to ring Orange and ask for a wireless adaptor at £30.00, or ask for a USB modem. You will not be able to make free calls. My experience with Orange/Wanadoo My experience has been great! I have only had 1 problem with connecting, as I couldn't connect. I rang them up and they told me it was BT doing linework in my area, and that it should be fixed within 24 hours. They were correct. Their customer service is poor, and they just result ...

supersophie101 22.04.2007 · Read full review
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Review of Orange broadband

...was under the cover of Orange ) The service is very intermitent with no warning of a reduced or cut service. Orange are unable to secure their e-mail servers and are constantly hacked. To the point that most other providers have ALL mail sent via Orange servers tagged as *SPAM* So if your friends or any companies you mail have an auto spam filters operating they wont even recieve you mails. I contacted Orange and they told me that is was my problem ...
...service you reciece ) Orange offered me a better deal, actually it was a superb deal. I said that i'd stay with Orange it was that good. I cancelled the direct debit to the old package and started up a new one which cost me £10 less a month. Nothing happend. 2 weeks later i contacted them again and was told that there was no record of me up grading my service !!!!!! So that guy rectified the problem and said id recieve all new equipment with 2 ...

boooger 08.12.2006 · Read full review
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Review of Orange broadband

...I made signing up to Orange Broadband on an 18-month contract.. It was cheap- but then I guess I got what I deserved. I have six months left on the contract and I can't wait to get out quickly enough. I have been disconnected about four times, the longest for SIX days, but dealing with Orange's call centre in India is an absolute NIGHTMARE. The operators cannot speak English very well, they mispronounce words, and talk extremely fast, to the point ...
...other than that supplied by Orange they didn't want to know. So what is the moral of this story? Stay away from Orange and susbscribe to an ISP with a UK call centre - whatever it costs. I would rather pull my toenails out with a pair of pliers than deal with Orange's Indian call centre again. And I'm not joking !!!! It drove me close to the point of screaming with frustration.. I think ISPs with Indian call centres are doomed unless the quality ...

David2408 20.09.2008 · Read full review
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Review of Orange broadband

...if a bit slower) then orange arrive and it stopped. I woud like to point out that one of orange's big movs was to shift the tech help to india...... good move first of all the speed went to below 500k from 2mb??? tech had no idea maybe it was extension... Then i recieved an email stating that a free upgrade would be done to give me a faster connection (This actually meant that orange are fitting tehy own equipment so tehy don't have to pay BT). ...
...to have a knowledge of orange (I aint suprised!!) they instructed me exactly what to say next time i rang. So i armed myslef with my questions. As soon as i got through to someone i asked for their department and fullname after they gave this information i informed them that i was recording the conversation.. this seemed to change the whole process i was passed ot line manager who went off to check with the networks place and came back to inform ...

Brittlad81 27.02.2007 · Read full review
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Review of Orange broadband

...wrong depot. #2 Orange eventually gave in and decided to send me another, and this one actually arrived.. the only one actually. Trouble is, it was a dud. Half the lights didn't work, the connection was faulty, and the wireless portion was completely dead. 3 or 4 hours on an 0870 number later, they were satisfied that the modem was a dud, and decided to send out another. #3 A week passed and I called orange. "Oh sorry, we forgot to send this ...
...Trying to cancel: I called Orange and asked them to cancel. By this point i'd waited 1 month and 3 days, as such they decided my '1 month no obligation trial' was over, and would charge £360 to disconnect me, and cancel the 1 year contract. I explained that they'd need two identical contracts signed by me or some proof of verbal aggreement to do this. They didn't lisen. #5 So I decide to ask for a fifth modem. That one should have arrived ...

orange12 15.11.2006 · Read full review
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Review of Orange broadband

...of any new rules that Orange was going to replace but was pleasantly suprised when they offered us a Unlimited Downloads of up to 8Meg line for 19.99. However, if you looked at the small print, it mentions 40GB as a fair use policy. How is it that this company is allowed to advertise Unlimited downloadings when actually, it doesn't allow this to be implemented! Though, I remember once I downloaded up to 90GB and they sent me a letter to warn me. ...
...just fine. We rang the Orange helpline, it was not pleasant as the speaker on the phone was far too quiet and we could not communicate with him. When we got the issue through to him, he promptly said that it was an issue with the wireless card, not Orange's livebox. How is it the wireless card in my brothers laptop at fault? It has connected to over 20 routers just fine without any issues, it was connecting to the previous router on the same day ...

Annallon 01.09.2008 · Read full review
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Review of Orange broadband

...the service through faults with orange and the parcel company. Orange told me that I would not be charged for the service as I have not been receiving it but when it came to it they took the money anyway we contacted them and they have agreed to refund us but will we receive it?? The £5 on top of mobile contract With Broadband Unlimited you can use your Internet connection to make telephone calls. All you have to do is plug a normal phone into ...
...your email account via the Orange home page. Conclusion If you don’t mind getting messed about on the odd occasion go for orange as the service on there broadband and home phone are quite good, mobile service awful! Undue charges every month they cant explain but do refund. Then go for it as its cheapish and good speed/service when it’s working. Equipment I’ve found the equipment to be very good and easy to use, when logging into the Livebox ...

scottergirdham 13.08.2007 · Read full review
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Review of Orange broadband

--------NEVER, EVER CHOOSE ORANGE as your broadband provider! THEY ARE BARE FACED ROBBERS!!!!-------- Everything was fine, with my internet service from Orange - it was quick, cheap and easy enough to install, until one day, for no reason, the connection went off. Trying to get re-connected was a nightmare and Orange were no help whatsoever. I ended up ringing up their call centre day after day, only to be met by appalling service and staff that ...
...left disconnected. Meanwhile Orange continued to take money from my account - though I was receiving no service from them whatsoever. This went on for 10 weeks, resulting in a phone bill of £78.00 worth of calls to Orange technical help (charged at premium rate), no internet connection and very high stress levels. I have since claimed compensation, but after 4 months and more phone calls to chase this up - I am STILL, awaiting payment. Only God knows ...

cosmic_girl 20.01.2008 (21.01.2008) · Read full review
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Review of Orange broadband

...fifth phone call to the Orange Broadband helpline. It rings out for approximately six minutes with no answer, and then switches to an unobtainable tone. Ironically, the purpose of my call is to request a MAC. When we first installed broadband, 512K was the order of the day, but two weeks afterwards it was announced that 1 meg was available. We could upgrade, but for a twenty quid fee. We persisted with the 512K, but eventually decided that it had ...
...I wanted to. I phoned Orange who baulked at my request for a MAC and referred me to their retention team who advised something hadn't been tweaked (at the exchange, when it should have been at the beginning, apparently). The speed improved for a while, but still with major dips at peak times. Tonight I tried to download a big file and was getting download rates of between 250 and 450KB/s. The camel's back is broken. I want my MAC and I want it now. ...

ajb75 06.02.2008 (05.02.2008) · Read full review
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Review of Orange broadband

...I have now left Orange after numerous technical and connection problems. I telephoned on 25 July to ask for a MAC code. I was asked why I wanted to leave and I went through all my problems. She agrees to let me out of my contract early. The MAC code was to be issued via e-mail within 5 days. I rang on the 28th to check progress and was told that as they are generated by a BT system and this wasn't currently working I would have to wait. I rang again ...
...arrived my e-mail. Basically, Orange lied to me about the MAC code generation. They are very reluctant to issue them and either wait until the 5 working days are up or until the customer has contacted Ofcom. They are very very shoddy - they go all out to get you signed up and when you are you're screwed. The customer service is shocking and the technical and connection problems are like nothing I have ever come across. AVOID! --------------------------------------------------------------------------------------------- ...

PDJames 22.07.2007 (31.07.2007) · Read full review
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Review of Orange broadband