I believe this company has changed hands recently. The customer service of the new owners is very poor. I was sent an incorrect item last in 2008. I sent the item back to them by recorded delivery. They acknowledged the return and refunded me the original cost of the item. I am yet to be refunded for the cost of the postage of the item to myself or for the cost of sending the item back to them by recorded delivery. This is despite emailing them roughly 10 times. I have now reported them to trading standards.
Avoid. ...
Anderz2K9 27.01.2009
Ciao members have rated this review on average: helpful Review of Overclock.co.uk
Advantages: Amazing customer service, quick to answer the phone Disadvantages: Ever so slightly more expensive than competitors
I've used overclock a few times, normally the items I purchase are slightly more expensive but it's worth it, they bend over backwards to please their customers. A few examples:
I ordered a water cooling kit, the courier company managed to mislay the parcel, overclock resent a replacement the day I queried it and footed the bill themselves to send it Royal Mail Special Delivery
I ordered a Chieftec case, lost a couple of the drive rails when I ... ...charge.
They seem to answer calls quite quickly and all of the staff I've spoken too have been very helpful and very friendly.
The only downside is their new menu structure on their web site, I preferred the old version, much easier to navigate, however, I've just checked it again so I could add to this review and they appear to have fixed it up so you can easily find what you need.
Thoroughly recommended. ...
Orbytal 04.11.2004
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Ciao members have rated this review on average: helpful Review of Overclock.co.uk
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