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How well informed were the staff?
How efficient was the service?
1-15 of 372 reviews Show most helpful reviews first Newest first

 

Community Level 2ross88guy

ross88guy

PC world...an Employees view!

AdvantagesHuge amount of choice, competitive prices, friendly staff

DisadvantagesLack of communication with head office, still sales culture.

"...a number of reviews on PC world on this website and other websites and am inclined to agree with many of the points raised. I am an employee at a PC World store in the Midlands and hope that I can give an unbiased review on some of the good and bad points about PC world and How to respond to any problems you may encounter while you are shopping there. I accept no responsibility for any actions resulting from reading this material and my only ..." Read review
19.06.2006

Ciao members have rated this review on average: very helpful

Community Level 2sosull

sosull

Where in the world? Where do you think =)

AdvantagesMost staff do want to help you, decent price policy, generally well trained clinic

DisadvantagesGetting the right information and facts can be a lottery depending on who you get

"Being an ex employee for PC World, giving them over 3 years of my life, what can I bring to the table for you guys to read and learn about? Quite a bit I hope. Let's make this nice and easy by categorizing different bits and pieces. Disclaimer ---------------- Before I begin, however, I'd like to make the following known: Everything stated here is of my own opinion and not fact - unless stated. Some figures are guesses becuase I've been out of ..." Read review
15.07.2007

Ciao members have rated this review on average: very helpful

Community Level 5jouk04

jouk04

What a Wonderful World Review with images

AdvantagesLots of stock

DisadvantagesThe repair shop isn't cheap

"...Iíll have to go to PC world.. PC world I think theyíre great! If your like me and you donít know THAT much about computers, but use one quite a lot, sooner or later itís going to go wrong. Itís at this point that your going to have to look for someone to fix it. There are an abundance of small adds, in my local newspaper, and probably yours as well, but if you donít trust one of these one man bands to come round to your house, without any ..." Read review
07.07.2004

Ciao members have rated this review on average: very helpful

The Nation's Favourite Computer Shop

AdvantagesStore layout, Convenience, Range of products, Lower Web prices for Collect @ Store

DisadvantagesPrice of accessories and some items, Queues, Selection of certain items

"...and even office furniture. PC World stores are dotted around the country with stores often located in retail parks so many of them are as big as supermarkets. I have most frequently visited the stores in Croydon, Catford, Charlton and Old Kent Road, with Croydon and Catford being the most frequent. They usually have their own car parks (depending on location) and thereís usually a fair number of spaces which is good, as I hate having to look for parking ..." Read review
23.03.2009

Ciao members have rated this review on average: very helpful

Community Level 7Squiggles

Squiggles

Better Staff Training Required

AdvantagesSpacious stores, vast stocks, inexpensive

DisadvantagesVery pushy sales staff, poorly trained

"...bought my current computer from PC World, and yes, I did get very good value overall but the staff seem to leave an awful lot to be desired! Let me explain! Before hubby and I set off, we did a quick reckoning of our finances and realised we would be looking for a good value computer, with reasonable specs at a cost of no more than £1000. PC World was recommended to us by a friend as having some of the best deals at the time, and being just a mile ..." Read review
26.04.2001

Ciao members have rated this review on average: very helpful

Community Level 1Poodlecrazy

Poodlecrazy

Coming from an ex employee...

AdvantagesSome staff actually WANT to help, huge range available in most cities

DisadvantagesPrice, lack of head office support, not enough staff who care

"...insider view. I worked in PC World for 4 years, in 3 different stores and in Customer Service, Sales and Business Sales so my opinion is at least well founded. The main problem that PC World has is the head office. By and large the staff that I worked with were actually quite keen to please but were put under pressure to sell the 'coverplan', were badly informed, not given enough training and support. I shall take each of the points raised in previous ..." Read review
12.12.2004

Ciao members have rated this review on average: very helpful

Community Level 4xr2i16v

xr2i16v

The hard sell, but not on the PC

AdvantagesRange of PC's, one shop PC shopping

DisadvantagesLack of knowledge, plugging of maintenance agreements, staff not interested

"...for a change………..so off to PC world I went! ~~ The store I visited the store in Harlow in Essex. I have been there a few times before to buy accessories and software, I have never bought anything major. After looking around the local electrical stores, the PC World prices seemed the most reasonable, plus they are supposed to be the experts, right?? The store itself was bright and spacious with the products all laid out in an ..." Read review
14.03.2001

Ciao members have rated this review on average: very helpful

Community Level 6TheDuke

TheDuke

Where in the world...

AdvantagesBig stores

Disadvantagesover priced, poor staff

"...things I dislike most about PC World, since they started advertising about how good they were at advice and after sales service (which is probably to be expected from a large company like PC World), is how everything is sales based. A female friend of mine, who is quite computer literate, but knew nothing about what PC to buy for her needs, took me to PC World to make sure she wasn't fleeced. I hung back to look at some printers to see what a ..." Read review
25.01.2002

Ciao members have rated this review on average: very helpful

Community Level 1MattieNE

MattieNE

The UK's number 1 and god only knows how

AdvantagesUMMM if it is raining you can keep dry

Disadvantagesonly 255 :) will never fit them in

"...dealer, when you buy a PC you go to PC world, well not if you have any sense. They have got one thing correct, and that is to succeed in todays world you need to have style over substance, they are the boy band of the computer retail world, the big flashy look nice stores, the expensive advertising campaign, but when it comes dont to the bone, they provide badly trained staff, overpriced goods, and are designed to take money off people who dont ..." Read review
22.05.2001

Ciao members have rated this review on average: very helpful

Community Level 7babajane32

babajane32

Pretty Cp World

Advantagesalot of stores

Disadvantagesa great many

"...you want a ready built pc and know nothing much about computors then they offer a fairly competative range of pc's and many available in a variety of packages complete with printers,cameras and sometimes furnature.Now if you have a reasonable income and are quite happy to stay with pc world for all your future computor needs then great,if not then steer well clear!!! What they won't point out to you or tell you is that they supply a restore disc where ..." Read review
03.11.2002

Ciao members have rated this review on average: very helpful

Community Level 2FallScrape

FallScrape

Unexperienced beware

AdvantagesMainly local, quick and often empty

Disadvantagesstaff with little knowledge, all to ready to pass you to someone else

"...and advice. I do shop in PC world, but I do so only when it is the nearest or most convienent. I also consider myself well versed in computers and a geek. I also emensly enjoy frustrating staff with questions - and why not? That's what they are there for. Advice. First, lets start with advice. Most of their technicians are trained simply for selling and many do not have the technical know how to answer questions. I do understand about 90% of ..." Read review
16.02.2003

Ciao members have rated this review on average: very helpful

Community Level 4ayanayuk

ayanayuk

Pretty Crap World - REVISITED

AdvantagesQuick if you don't mind being ripped off and lied to

DisadvantagesLying and inept salespeople, inflated prices, dodgy service

"...at the bottom*** I originally slated PC World in my first review of them, but following the need for a new laptop I decided to see what they had on offer. Has Ayan lost his mind? Has all his technical savvy been abducted by aliens? Is he succumbing to the bright lights and glossy fascias of hghstreet stores? Well the answer to all three of the above is a firm NO, but at the end of the day it came down to basic economics. What I use a latop ..." Read review
31.08.2001

Ciao members have rated this review on average: very helpful

Community Level 5jayandfoo

jayandfoo

Easy-PC Review with images

AdvantagesEasy ordering, dedicated Account Manager

DisadvantagesRecent delays on items that show as being in stock

"This is a review on PC World Business rather than the ordinary PC World Store. Unfortunately, as there isn't a category for PC World Business (as I will refer to as PCWB) so I've had to put the review here. I first encountered PC World Business when I started my current job over 3 years ago. One of my main tasks at the point was to re-order stock. As we are a Software Development company, we were constantly ordering PC supplies and development ..." Read review
08.06.2005

Ciao members have rated this review on average: very helpful

Community Level 2Redwitch

Redwitch

PC World Stamping Down Service

AdvantagesLarge range of PC's

DisadvantagesStaff know nothing about them

"...bought our first system from PC World, as newbies we thought we were getting good advice and good service... until we came to upgrade that is. If you're a newcomer to PC's then you don't always know the right questions to ask, but we geared ourselves with a few that we thought would keep us right. However PC World have trained their staff well, trained them in the black art of misinformation. I'm not saying they lie to you, no, they just neglect ..." Read review
07.08.2001

Ciao members have rated this review on average: very helpful

Community Level 4jamespugh

jamespugh

WHERE IN THE WORLD not here please

AdvantagesGood selction

DisadvantagesVery poor pricing system

"...so called ‘World of PC’s’ PC WORLD. That reason being, to warn any potential customers that it’s not a very good place to shop. SO WHAT ARE IT’S PRICES LIKE? Prices of the products has been very high, and has been for the past few years; a little disappointing. For example in the games section of the store, (Where I am if I ever have to go in there) is overly priced. Pc games which usually cost around £29.99 at ..." Read review
19.08.2001

Ciao members have rated this review on average: very helpful



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