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11-25 of 26 reviews Show most helpful reviews first Newest first

 

Community Level 1soleserenity

Quick review of PC World

"Customer service is awful. When my laptop developed a fault after only 6 weeks it took me another week (with tech guys having me do system restores and a system recovery) before they picked it up. They have now had laptop for 18 days (after i was told an average of 7 - 10 days) and not once have they contacted me. I had to chase it up myself and depending on whom i speak to I am either told the part needed to fix my laptop is in stock or it isnt in stock - different departments seem to use different computer systems !!!! Would not recommend PC World and will never ever use them again !
22.12.2008

Ciao members have rated this review on average: helpful

Community Level 1thehedgeho...

thehedgehog000

GREAT DEALS AT PC WORLD

AdvantagesFriendly service, very good offers

Disadvantagesnot alot but delivery can be slow, poor order tracking

"I started building a PC as a project last year and decided to take advantage of the offers in the component centre of PC world online over the Christmas period 2003 as I needed a hard disk and some DDR. The choice was excellent and I found the site very easy to use. There were some great offers and I ordered the two items (a HDD and some DDR) on offer which were advertised as being ‘in stock’. I paid mid December but didn’t receive the parts until ..." Read review
20.07.2004

Ciao members have rated this review on average: helpful

Community Level 1TomSmith

TomSmith

THE PCWORLD WEB SITE AND PRODUCT DETAILS

AdvantagesThe warranty is good and the service and support is OK

DisadvantagesNot Many!

"I was looking on pcworld.co.uk, for a external cd-writer. I saw a freecom one for £150.00 (inc VAT), but noticed that it was USB 2.0. But I needed one that was USB 1.1 & 2.0. I saw another, slower speed but 'said' it was USB 1.1 and 2.0. It was £120.00. I ordered it and a few days later it came. When I opened it it was USB 2.0. I was very dissapointed. The one that I originally looked at though, a friend had and it was USB 1.1 and 2.0, but on the ..." Read review
26.11.2002

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Community Level 1Aldouk

Quick review of PC World

"They don't support their warrenty, when you ask for after sales help they just try to flog you services that cannot be of any help, they don't read emails properly and generally don't know the meaning of "customer care" AVOID AVOID AVOID!!!
02.02.2008

Ciao members have rated this review on average: helpful

Head and shoulders the WORST customer service I have ever had!

Advantagesnone

DisadvantagesHilariously bad customer service and after sales support at all levels

"...bought my Advent laptop from PC World about 5 years ago for £450 and took the cover/repair plan, approx £400 extra over the 4 years. After various serious problems over the years, the laptop finally caught fire yesterday in the room next to my daughter's bedroom!! (literally a flames out the side job!). As I had bought a PC World own-brand product with a PCW cover plan, from a PCW store, I thought it reasonable to take it in and ask if they could ..." Read review
10.10.2012

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Community Level 5JeffreyB

JeffreyB

UPDATE

AdvantagesInexpensive delivery or store pickup, returns policy.

DisadvantagesInstore service hard sell and basic.

"...most suitable for stand alone pc based internet connectivity and the very small business and home user. The emachine has been developed for inexpensive connection to the internet. Subsequently I bought a 3 in 1 printer. The website is userfriendly.The company offer a wide choice of inexpensive items with many special offers including from the menu: COMPUTERS, PRINTERS, UPGRADES, PHOTOGRAPHY, MP3, A COMPONENT SHOP and ACCESSORIES. The ..." Read review
18.11.2004

Ciao members have rated this review on average: somewhat helpful

Community Level 1William1234

William1234

Poor Warranty Service

Advantagesou might save money.

DisadvantagesThe service is very poor.

"...for my computer, bought from PC World. Recently I needed to make use of that warranty so on Tuesday I rang in and was told the computer needed to go to the central repair wharehouse. (Very little is now done in store). I was told I could have the computer collected on the Sunday or take it to the store where it would be collected on Sunday. I live quite near the store so on Friday I took my computer into the local store in Bradford in time for the ..." Read review
06.01.2012

Ciao members have rated this review on average: somewhat helpful

Community Level 0bibicaramel

Quick review of PC World

"i had a spyware on my pc, so i went to the tech guys in pc world taunton to do a health check thats cost £49 luckely i pay 6.95 each month, anyway what the point of it because they use a free spyware that remove nothing,and you end up going theyre every week with hope that they can see the probleme, well they sooo clever that they cant even remove a virus how bad its that, and im not the only one who went there and had a probleme, a lot of my friend had some probleme
10.02.2009

Ciao members have rated this review on average: somewhat helpful

Community Level 1ProPhoto2

ProPhoto2

A great store

AdvantagesGreat for advice and service. Easy access to computing tools

Disadvantagesnone

"I've worked for pc world for a couple of years now and i've seen all theres is to see. We've had customers insult us & customers praise us. Its a 'in the middle' sort of thing. I would like to address the term 'pushy sales people' I agree some of us are a little on the forceful side-but we are not commission based anymore so those individual persons perhaps that are 'pushy' maybe be that way because of their sales technique, nevertheless, alot of ..." Read review
20.01.2010

Ciao members have rated this review on average: somewhat helpful

Community Level 1Gregoryene...

Gregoryenelson

PC World on line offers TERRIBLE service

Advantagesthey put a shop near you so you think they are convenient

Disadvantagesbut they are really rubbish

"Error after error with PC World (business) I ordered a laptop on line late on a friday. I phoned on moday AM to ensure that the laptop was allocated to my order correctly, as this was essential for business. Everything was apparently OK. I phoned again on Tuesday as this was important. Assured that delivery would be on Wedn ofr Thursday. I waited in both those days. On Thursday late afternoon I phoned up and was told my order had been 'held' and ..." Read review
25.10.2010

Ciao members have rated this review on average: somewhat helpful

Community Level 1Secret-Sho...

Secret-Shopper

Appalling Customer Service

AdvantagesThere were no advantages to using PC World

DisadvantagesA one sided and distant resolution process that alienates the customer.

"...computer on-line through their website, PC World actually sent me a cheaper, lower spec model. When I contacted them, PC World staff acknowledged their mistake and asked me to return it, which I did. The replacement they sent was the same incorrect, cheaper, low spec machine. This was despite the order acknowledgement, the receipt, the original processing and delivery communications as well as the replacement delivery communications all showing the ..." Read review
07.09.2010

Ciao members have rated this review on average: somewhat helpful

Community Level 1John_pinew...

John_pinewood

Don't buy from these scammers...

AdvantagesNone

DisadvantagesVery incompetent salespeople, High prices

"Went to PC world to get a laptop for use in another country. The reason for going to PC world rather than buying online was to get the VAT refund. (Online purchases aren't VAT refunded at airport apparently) The sales people had no clue about how VAT refund works. Finally spoke to the manager who said that they did not have any VAT forms and you to get it from the airport. We bought the laptop based on his advice, and guess what.... airport VAT refund ..." Read review
12.02.2011

Ciao members have rated this review on average: somewhat helpful

Community Level 1lea79

lea79

online shopping at pc world

Advantagesvery clear guidelines all the way through

Disadvantageswebsite was a bit of a maze

"...online shopping experience was at pc world and it was unexpectedly simple. I fouund the internet only deals to be fantastic and ended up spending a lot less on my pc than i thought i would. The computer jargon was fully explained in the glossary so it wasn't too intimidating for a relative novice like myself. My main complaint is that, like shopping in-store. the site offers you products that would "compliment" what's in your shopping cart. It's not ..." Read review
21.02.2003

Ciao members have rated this review on average: somewhat helpful

Don't ever buy from this shop

Advantagesthere are none

Disadvantagessee reveiw above

"I'm a journalist and write about tech issues from time to time. I made the mistake of buying a product from them because they were the cheapest. Their salespeople and support teams know very little about computers. Their only goal is to make you spend as much money as possible and buy expensive insurance (in my case using very dodgy sales tatics). The laptop I bought in this shop for 800 pounds was faulty. I spent hours on the phone and in the shop ..." Read review
02.05.2012

Ciao members have rated this review on average: somewhat helpful

Community Level 1JTallis

JTallis

Where has my laptop gone - "The Tech Guys"

AdvantagesWhen they say they'll pick it up, they will.

DisadvantagesEverything else

"...of their ass. Also, remember - PC WORLD: The Computer FailureStore ..." Read review
11.10.2010

Ciao members have rated this review on average: somewhat helpful



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