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Home > Shopping > Offline Shopping > PC Retailers, Maintenance & Repair > Packard Bell (Shop)

User Reviews

for Packard Bell (Shop)

Rating Summary based on 28 reviews

  • 5 Stars
    		3
  • 4 Stars
    		4
  • 3 Stars
    		3
  • 2 Stars
    		3
  • 1 Star
    		15

Detailed rating

  • How efficient was the service?
  • How good is their helpline/technical support?
  • How helpful were the staff?
  • How well informed were the staff?
  • Overall, how satisfied were you with the service?
  		• 2.3
  		• 2.2
  		• 2.6
  		• 2.5
  		• 2.2

Review attribute filters

Previous page Next page Page 1 of 3 | 1 to 10 out of 28 Review(s)
  • 20 of 20 Ciao users found the following review helpful
    Picture of GR-Design

    GR-Design

    1 Star Be careful Heres why 02/01/2001
    User doesn't recommend the product

    Advantages Advantages Look of the machines

    Disadvantages Disadvantages Everything else

    I have never purchased a computer from Packard Bell and never will, basically because I know not too. I have had a number of problems with other peoples packard bell machines though (I used to be a computer technician) and the people with the problems have all had a valid cover plan. So you would think that Packard Bell would come along and sort the problem out for them….wrong. In 2 cases I have been called out to fix Packard Bell machines, both times with the same problems (hard drive). I have told both customers to ring the Packard bell helpline as I cannot touch the machines without ... more
  • 12 of 12 Ciao users found the following review helpful
    Picture of alflavor

    alflavor

    3 Stars No bad problems 20/01/2001
    User recommends the product

    Advantages Advantages Available on the high street. Lot of free software

    Disadvantages Disadvantages Very hard to upgrade. No actual OS disc

    On the whole I have been pleased with Packard Bell, but having said that I would not but another. I have a PB Club 40, purchased in October 1998. It has a Cyrix M II 300mhz processor, with onboard sound and graphics card and a 56K modem. It had 32mb ram, this has been upgraded by myself to 60mb. I was pleased with the purchase price at the time (£599) and got the usual package you can expect from Dixon's. Some games, MS Works, Win 98 and MS Money. I have never had a problem as such but basically some things have made me decide to never have another Packard. I suppose since becoming a net ... more
  • 5 of 5 Ciao users found the following review helpful
    Picture of Gemgemmings

    Gemgemmings

    1 Star Ripping off the ordinary consumers 03/09/2000
    User doesn't recommend the product

    Advantages Advantages looks flashy

    Disadvantages Disadvantages too many to list

    Packard Bell do nothing more than manipulate ill informed people, selling them way more than you will ever get. The computers themselves are aimed at first time users and so the most vulnerable customers as well as helpless parents around christmas who don't know any better. To be frank in my opinon the computers do nothing more than make your life hell and cost over the odds. The big stores are all in on the conspiracy against home owners, in order to make as much money as they possibly can. The sharp tounged sales man and the look of the computer sway people to pay twice as much as the ... more
  • 14 of 14 Ciao users found the following review helpful
    Picture of pumfster

    Level 7 pumfster

    Member since 22/02/2003

    Reviews written: 223

    5 Stars Redressing the 'Bell'ance 02/03/2003
    User recommends the product

    Advantages Advantages Good reliable system, Easy to reinstall

    Disadvantages Disadvantages No Windows disks

    Well after reading several different opinions of Packard Bell on here one thing seems certain, that being that they are a poor company, poor systems, poor customer support and so on. However, my own experiences with my Packard Bell system has been rather good so I have decided to try and redress the balance somewhat. OK so I bought my PC just over 2 years ago now for university. Despite this I wanted a decent enough system to play some games with a few mates and soforth so I bought a P800, with 128MB RAM, a 30GB Harddrive with good sound system and 3D graphics card. Also I got a 17" monitor ... more
  • 17 of 18 Ciao users found the following review helpful
    Picture of aljones

    aljones

    2 Stars Mission to Upgrade - Impossible 02/06/2001
    User doesn't recommend the product

    Advantages Advantages Not a lot!

    Disadvantages Disadvantages Poor customer care, awkward designed case

    We have owned a Packard Bell PC for almost five years now. Yes, that is very old, but as I had a new computer 2 or 3 years ago, the old Packard Bell was never needed for anything more than word processing. It was a Intl 486, 66MHz processor, originally with just 4Mb of RAM and a 512Mb hard disk. By todays standards, thats tiny! Anyway, about 6 months ago it died. Caput. It did switch on, made a bleap as it always did, and then nothing. We took it to two indepent computer retailers in our area (Pembrokeshire), who said that there repair staff could not find the fault. Being quite good with ... more
  • 10 of 11 Ciao users found the following review helpful
    Picture of jonwhite

    jonwhite

    4 Stars Reliable PC's 11/11/2000
    User recommends the product

    Advantages Advantages reliable

    Disadvantages Disadvantages None

    Reliaility and quality make P.B. a system to be reckoned with. I have a Packard Bell PC which I bought 18 months ago and have found the system to be reliable and trouble free. I have previously bought systems fro other lesser name retailers and always experienced serious problems with them. With Packard Bell I am pleased to say that I have had none of these problems at all. The system came pre-installed and running correctly but also has a restore disk to re-install the system to its factory defaults should you hit a problem. ... more
  • 10 of 10 Ciao users found the following review helpful
    Picture of the_midnight_falcon

    the_midnight_falcon

    1 Star Dont Even Go There 09/04/2001
    User doesn't recommend the product

    Advantages Advantages Not many. It works occasionaly, and providing you dont want to do much other than play solitaire it should be ok.

    Disadvantages Disadvantages Bad design make upgrading and the frequently needed servicing difficult and doing anything more than switching it on a nightmare. Customer services are in existance but do not help whatsoever.

    The Falcon Writes... Do not buy a Packard Bell PC. It is really that simple. I have owned three, from a 386 many years ago to a PIII 400Mhz last year, and the quality of the products, the workmanship, the customer service, and the company in general has gone from bad to worse. Let me try to illustrate this for you. My last Packard Bell, during it's one year lifespan had: - 2 replacement CD ROM drives. - 1 replacement Hard Disk drive (extremely inconvienient since I lost ALL my files when the old one went). - 1 replacement motherboard. - 2 replacement power supply units... Before I finally gave ... more
  • 4 of 4 Ciao users found the following review helpful
    Picture of GAZMO

    GAZMO

    2 Stars packard bell my a#s# 24/09/2000
    User doesn't recommend the product
    i could well believe the multi rich big firm PB have put quite a no of people in hospital due to stress on more than a few ocasions,let me tell you.Recovery discs....recovery discs my shorts.How can such a big firm like PB allow consumers to part with their hard earned cash,and supply them with faulty goods???????.I wouldnt mind if one of the speakers didnt work, or it wasnt what i expected,but faulty goods..unbelievable.For a begginer to be stuck in a situation,and require a full restore,and do everything the book says ,to be told......not compatible...not configured right..ARGH..ARGH...ARGH ... more
  • 0 of 0 Ciao users found the following review helpful
    Picture of ikeee

    ikeee

    3 Stars before u buy !! 24/09/2000
    User doesn't recommend the product

    Advantages Advantages easy to use

    Disadvantages Disadvantages not easy to upgrade

    As Christmas is just around the corner and lots of mums and dads will be told that a computer is wanted for the household. Most of them will head to the high street to bye a well known brand like PACKARD BELL .so of they go and to a well known shop to find a very young lad whose main aim is to sell you this state of the art computer with so much unwanted software that costs the earth. The problem with PACKARDS BELLS are they are one of the most expensive computers on the market, it's like paying for a good pair of jeans, and only really paying for the name. I'm not saying that the actual ... more
  • 0 of 0 Ciao users found the following review helpful
    Picture of duggy

    duggy

    1 Star An absolute waste of money! 12/11/2000
    User doesn't recommend the product

    Advantages Advantages Cheap and Compact

    Disadvantages Disadvantages Waste of money, Unupgradeable

    I am a pc technician for a local firm, and the amount of people i get come through the door asking, can i upgrade this, can you repair that. You just simply have to say NO! Packard Bell Hardware is 99% of the time incompatible with todays hardware - they cannot be upgraded. The connectors are different, etc... With performance, they may perform ok for the first 12 months, then bam!!! It crashes and bodges up, or something blows. You then spend about 10hours on the phone at national rate, to find out that its gonna cost you an arm and a leg to repair. Its better in the long run to buy a system ... more
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