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Reviews - Parcelforce

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Excellent

Simple online booking system; reliable service

None

Over the past couple of years, I have been a registered member of that elite little website (noooo, not that one!) called....e-Bay! Up until now, I have purchased a few odds and ends, and more recently, have been selling a few small items, mainly some of my son’s outgrown clothes, toys etc. Last...

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Not for me

None

Really poor customer services

I have decided to write a review about Parcelforce to warn others against using them. Although I realise some of you may have positive experiences with them unfortunately mine is a very negative one. However in the interests of this review I will be looking at both sides of the coin (the good and...

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Super

“Pass The Parcel”

published 05/08/2001

Convenience for our busy lives

Too early to say

I thought people might be interested in a new service being offered by Parcel Force in conjunction with Royal Mail and Post Office Counters Ltd. The service is called Post Office Local Collect and works as follows: We all lead such busy lives these days that many of us use catalogue companies and...

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Not for me

“Guaranteed Not To Get There”

published 22/03/2010

Other couriers available

Terrible service & poor pricing

I may as well start off with something positive, as the rest of this review is going to be very negative as a direct result of my experience. As a company, they are a subsidiary of Royal Mail (otherwise known as Consignia plc group) who tend to have a monopoly on delivering goods. They were...

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Not for me

“May the farce be with you”

published 06/04/2007

Well - their vans are a nice colour

you don't actually get your parcel

At last - a chance to vent my feelings about Parcelforce. I think most people know that Parcelforce is basically the parcel delivery arm of the Royal Mail. The aim of the company is that someone posts a large item to you, and they deliver it. Well - not if you live where I do. The first problem I...

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Not for me

Cutomer service Dept (Head Office) seemed genuinel...

bad service, rude staff, waste of money!!!

hmmmm...words to describe Parcel Force??? that one's easy - CRAP! Can you believe, I'd been waiting for a parcel for a month! Waited in about 5 times...wasting precious time...wasting money calling them...only to have nothing delivered and now to find out that it's been returned to sender, even...

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Not for me

“That's ParcelFARCE”

published 12/11/2001

none that I can think of

too many to list

Parcelforce Worldwide is, according to them, the UK's largest parcel carrier. They claim to deliver to 99.6% of the world's population and guarantee express delivery in over 200 countries, to be committed to customer service and to be able to give up-to-the-minute parcel tracking. Obviously, not...

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Not for me

price

CUSTOMER SERVICE

Sorry to "steal" some other peoples puns however it is just about the only appropriate one for this company. I am prone to writing opinions about products / services i like so I thought i'd try something new. Why do i hate Parcelforce?? Because they have possibly the worst customer service of any...

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Not for me

“PARCELFARCE”

published 09/05/2001

As soon as I think of some I will tell you

Slow, bad customer service, unreliable.

Now my brother is not the most generous of people. So when he said that I could have his Nintendo 64 I thought that there was going to be a catch. He wanted me to pay the postage, which I thought was reasonable so I agreed. In the end he also charged me for it but that is another story and a long...

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Not for me

none

everything.. absolutely everything

I've had 4 experiences with parcelforce 1. Waited in all day for a mobile phone to be delivered... didn't arrive, we called up vodafone (who had sent the phone out) they then got in touch with parcelforce who assured them that it had been delivered!! which obviously it hadn't, vodafone then...

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Not for me

“Parcelfarce”

published 05/09/2002

I could always work there if I ever lost my marble...

they don't do what they say they will

I just ordered a Monkey online (as in the ITV Digital one) to give to Dawn. My heart sank when I found out they were delivering by Parcelforce, as I know many people at work who have had problems with them. "Never mind", I thought, "it might be alright....". Oh dear. The parcel was despatched on...

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Satisfactory

“Good in theory”

published 01/08/2002

it turns up eventually

chaos, hassle, loss of time.

but in practise? Hmmm. I think it all went wrong when they removed the parcel bit from the rest of the Post Office. At least then the organisation you gave your object and cash to was going to be the one you needed to complain to if/when things went wrong. OK, the theory then. Parcel Force...

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Satisfactory

None

Poor information given

Just a warning to others who may find themselves in the same position as me. I have a friend coming back to the UK after a few years abroad. He is initially staying with me before he gets settled,and he has sent 3 boxes of personal effects in advance of his arrival. One of the parcels was opened...

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Good

“I am so mad with them”

published 29/04/2001

none

late, lose parecels

I have had a few parcels go astray when I have parcels are supposed to be sent to me but have never arrived. How odd and bizarre I think every time it happens. But, it happens. Last week I had some mew text books parcelled to me, and Parcel Force were going to deliver it for me. So, I stayed in...

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Super

cheap for larger parcels

expensive to send overseas

A couple of useful numbers and addresses for Parcelforce are: Parcelforce worldwide enquiry centre: Bridge House,Westgate,Leeds LS1 4TB Tel:0800 22 44 66-freephone no. Fax:0113 231 4309 Email:parcelforce@parcelforce.co.uk Business users:for more info call 0800 10 12 24 Claims processing unit: Non...

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